An introduction to AustinTech methodologies and value delivery proposition in Telecomm, Retail, Service, Travel, Education and Govt industries.

1. Deliver business value with IT service management Austin Tech Consulting a different kind of consulting company

3. Austin Tech helps clients deliver business value with service management

5. Economic uncertainty is currently the strongest external influencer affecting business strategy and plans Percentage of respondents indicating an issue as having a significant impact NOTE: Respondents could rate multiple issues as having a significant impact. 0% 20% 40% 60% Economic uncertainty 61% Customer changes 46% Regulatory requirements 38% Consolidation/reorganization 36% Low-cost competitors 34%

7. Nearly 40 percent of organizations achieved a return on investment within 12 months of implementing service management This graph shows time to ROI for companies that implemented service management solutions using external providers 16% 23% 3% 30% 28%

9. IT Infrastructure Library (ITIL) best practices are just the beginning The Information Technology Infrastructure Library ® ( ITIL ® ) approach is a set of concepts and policies for managing information technology services, developments and operations. The ITIL approach gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL best practices are published in a series of books, each of which covers an IT management topic.