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social media
                   a full overview of social media - a research adventure
© TOTAL IDENTITY




                   2010
                   Total Active Media
                   Total Identity

       1           Martijn Arts
Contents - what do I want to find out in this research?


                   1. Is there a structuring principle of a social media profile - how can you plot someone’s profile?
                   2. Is there a scale to describe the extend of a person’s online profile - What defines a real expert?
                   3. Is there a valid structured way to improve a social media profile - What proven path to take?
                   4. Is there a default professional social media mix - What is the best corporate advice I can give?


                   And everything I wanted to know about social media but was afraid to ask...
© TOTAL IDENTITY




           2
Let’s start with some questions
about social media... “how much do
you know?”
2. What do they do?
                                                   Answers
1. What is the name that belongs to these logos?
                                                   1. Wordpress, StumbleUpon, Lastfm
                                                   2. contentmanagementsystem and blog platform,
                                                   personalized recommendation engine, music website and
                           What are these?
                       Question 1. Social Media    webradio
Question 2. Applications
into one messenger
3. Integrates MSN, ICQ, Google Talk and other messengers   What is this?
2. Messenger
1. Adium
                                                           1. What is the name of the application?
                                                           2. What is the name of the type of application?
Answers

                                                           3. What is special about it?
3. How many Google sub-brands do you know?
2. When were shares first sold?               Answers
1. When was the company founded?             1. 1998
                                             2. 2004
                                             3. search, analytics, alerts, docs and speadsheats, adsense, in
                  Google is everywere!       a box, adwords, wave, maps, gmail, ... but also YouTube and
                        Question 3. Google   Picasa
4. MySpace            Question 4. Facebook
3. Yes (since 2009)   Next champ
2. ≈ 400,000,000
1. > 160,000,000
Answers               1. How many members does Facebook have?
                      2. How many unique visitors a month?
                      3. Is this the biggest user base in the world?
                      4. What is the second?
Wave #wave, Swineflu #swineflu, Haiti #haiti                  Question 5. Twitter
#iranelection, Michael Jackson (stopped Internet), Google
4. Lance Armstrong, Obama #inaug09, Iran #pman /
                                                            The twitter-effect
3. Nothing
2. No                                                       1. What was the growth of Twitter in 2009?
                                                            2. Is Twitter still growing?
1. 577%
Answers
                                                            3. What is technologically unique to Twitter?
                                                            4. What are the biggest Twitter events until now?
4. What is the education level?
3. What is the average income?
2. How many over 34 years old?
                                  Answers
1. More men or more women?
                                  1. 50/50
                                  2. 68% (oldest population of all social networks)
                                  3. ≈ $ 75.000 (highest of all social networks)
       Professional isn’t it?
          Question 6. LinkedIn    4. 50% bachelors or higher degree (highest of all social networks
Well, so much for what we know.
This is an image of a brief history of
social media. Starting with a postal
service in Persia and ending - for
now - with the hype of 2009,
Twitter.
This is just a dump of all social
media websites and services that I
use or know instantly. I probably
forget a lot but this is just to show
that there are a lot of social media
websites. Too many...
In this overload of social media
websites and services I felt the
need for a structure. Some way to
structure this overload.
I introduced the ‘ruler of online DNA’.
The first number is “Internet” and is
not shown. After that all social
media are ordered in columns, every
row shows one image extra.
                                          2   3   4   5   6        7      8     9




                                                              RULER OF ONLINE DNA
In this ruler of online DNA I placed
all social media websites and
services that I use personally or
have an account for. I ordered it by
importance to me. That includes
frequency of use as well as            2   3   4   5        6       7      8     9
relevance to me professionally.




                                                       ONLINE DNA VAN MARTIJN ARTS
Not all websites and webservices
are used actively. Here you see that
I use fourteen of the actively.


                                       2   3   4                5          6      7     8     9



                                                   ACTIVE USE       PASSIVE USE




                                                                    ONLINE DNA VAN MARTIJN ARTS
For many of the social media
websites and webservices I only
have an account. I rarely use it but I
know what it is and what it is for.

                                         2   3   4                5          6      7     8     9



                                                     ACTIVE USE       PASSIVE USE




                                                                      ONLINE DNA VAN MARTIJN ARTS
I introduce a scale here. Just state
the amount of active columns - here
5 - and the total amount of columns.
This scale states your total
                                                                5:9
knowledge as well as your active
use.                                   2   3   4                5            6      7     8     9



                                                   ACTIVE USE         PASSIVE USE




                                                                      ONLINE DNA VAN MARTIJN ARTS
My personal scale is 5:9. This can be
compared to other users or experts.
By doing this you can compare your
personal expertise on social media
to that of others. Also, you can use
it to separate the wannabees from
the experts.




                                                    5:9




                                                    You




                                        ONLINE SCALE OF MARTIJN ARTS
But not all social media is used for
the same purpose. Social media is
actually a container word. Let’s try
and identify some of these different
purposes.
We now have some basic
knowledge of what is social media
and how you can structure it and
talk about it.
                                                5:9
                                    2   3   4   5          6       7      8     9




                                                      ONLINE DNA VAN MARTIJN ARTS
In this image I clustered all social
media websites and webservices
together. Just based on gut feeling.
After this I tried to visualize the
connections between all these
social media websites and
webservices. Nice to see that my
tweets are integrated on Facebook,
LinkedIn, et cetera.
Based on connections and gut
feeling I clustered all social media
websites and webservices and
named them. This resulted in six                               agg
clusters.                                                          reg
                                                                      ati
                                                                         e
                                       m
                                        es
                                           sa
                                              ging
                    sources




                                                                                                         g
                                                                                                     arin
                                                                                                filesh




                                                                                          dia
                                                                                   l   me
                                                                                 ia
                                                                             soc
                                             social networks
The result is the so-called social
media flower. The flower is used as
a visual because in social media I
strongly reccommend” “let a          messaging          aggregation
thousand flowers grow” and also
“everyone needs to blossom”.




              sources                                                 filesharing
                                                  You




                                       networks         media
The flower has six petals that show
the six clusters. In these clusters all
social media that I use are shown.
But some of these clusters are not        messaging          aggregation
so important anymore and some are
only clusters because I made no
decision. The flower is the result of
an (uncontrolled) evolution. Not a
strategy.




               sources                                                     filesharing
                                                       You




                                            networks         media
But before I continue the question
rises: “what’s in it? Why spend - or
waste - so much time on these
social media?”. I wil try and show
the power of social media by
presenting a recent and personal
case of publishing a presentation on
slideshare.
Journey of my presentation:
WEB 3.0
“a simple and visual explanation”
This graph shows what actions were taken in
publishing and promoting this presentation. The
idea for this graph is drawn from the “journey of
a tweet” by ngonlinenews.com and “the social                                                  Published by others to:
media effect” by compete.com.
                                                                                              totalactivemedia.nl
                                                                                              contacted opinion leaders


                                                    Published manually to:                    Published automatically on:               Posted by others to:

                                                    personal section; 18 followers            pers. profile; 458 connections             retweeted multiple times



                                                                                              Published automatically on:                                 Published by others to:
                                                    Posted manually to:

                                                                                              personal profile; 76 followers                               homepage - featured section
                                                    personal section; 403 followers


                                RESULTS
                                                                                                                                                          Posted manually to:
                                3933 views on slideshare
          four new              44 favs on slideshare                                                                                                     personal section; 403 followers
         customers              23 embeds via slideshare
                                4 times most tweeted on slideshare
                                1 time posted as featured on slideshare                                                                                   Manually actions by:
                                > 1.500 times viewed on Frankwatching                                                                                     e-mail (signature)
                                3 x as much views on totalactivemedia.nl                                                                                  reaching customers / partners


                                                                                                                                      Published manually to:
                               Udated automatically by:                        Manually actions by others:
                                                                               embedded in blogs                                      embedded the slideshare
                               and therefore indexed                           23 embeds


                               Published by others to:                         Posted by others to:                Posted manually to:                    Manually actions by:
                                                                                                                                                          e-mail and iPhone
                               home - most tweeted section                     retweeted multiple times            personal section; 403 followers        contacted (5) opinion leaders
The result is not only four new
customers and quite some PR. The
result is also that the definition of
web3.0 on Wikipedia is ours. This
shows our thought leadership. We
helped to define the next stage of
the web...




                                       WIKIPEDIA ENTRY BY MARTIJN ARTS
So social media is important. But
how to start using it strategically in
stead of evolutionary....
I came to the idea that I need to
follow the principles of an
innovation process in stead of just
talking about communication.
Communication equals innovation
when talking about social media.




                                      innovation
                                      process
In this image you see the traditional
description of all phases. Social
media helps you to change in a
changing environment. It also helps
you to stay effective. Your ideas or
results are continually evaluated by
                                        Phase 6.                                       Phase 1.
“the cloud”.                            Evaluation                                     Intelligence
                                        Evaluation is often forgotten. This is a       Traditionally desk research is done. Online
                                        shame because evaluation generates a lot       research is now common, looking for data
                                        of intelligence that is necessary for future   and new developments. Talking to others,
                                        processes. Traditionally evaluation was        calling and emailing helps to get to know
                                        done by periodical market research.            “what’s new”.




                                                                                                              Phase 2.
            Phase 5.
                                                                                                              Network
            Dialogue                                                         innovation                       For each innovation and communication
            Dialogue is necessary to improve. This holds
            also for all publications. Traditionally people                  process                          goal a network or target audience needs to
                                                                                                              be identified. Also, the staff needs to be
            communicate with collegues of with others,                                                        examined. Traditionally external market
            e.g. on formal events.                                                                            research is done and CRM and database
                                                                                                              marketing is used.




                                        Phase 4.                                       Phase 3.
                                        Publication                                    Operation
                                        After finishing work, the result needs to       Practical operation normally is not
                                        be published and archived. Normally            connected woth the communication
                                        people store data on the company               department. Everybody works with their
                                        network. Publication is only for those who     own tools. Some standard like Microsoft
                                        are involved.                                  Office. Other tools are more speacialized.
The innovation process also matches on
the learning styles by Kolb (in reversed                           reflexion
direction). It is now easy to find a test
that results in your favorite quadrant..

               Quadrant 2.                                                            Quadrant 1.
               Analysis “denker”                                                      Explore “dromer”
               People with an Assimilating learning style are                         Kolb called this style 'Diverging' because
               less focused on people and more interested                             these people perform better in situations
               in ideas and abstract concepts. People with                            that require ideas-generation, for example,
               this style are more attracted to logically                             brainstorming. People with a Diverging
               sound theories than approaches based on                                learning style like to gather information.
               practical value. These learning style people is                        They are interested in people and tend to
               important for effectiveness in information                             be imaginative and emotional. People with
               and science careers. In formal learning                                the Diverging style prefer to work in
               situations, people with this style prefer                              groups, to listen with an open mind and to
               readings, lectures, exploring analytical                               receive personal feedback.
               models, and having time to think things
               through.

                                                                  Kolb’s
                                                                  learning
                                                                                  Test. Learning styles
                                                                                  Kolbs Learning Styles
conceptualization                                                                 www.vergouwenoverduin.nl/Testen_Kolbtest.html   experience
                                                                   Styles         www.123test.nl/leerstijl




               Quadrant 3.                                                            Quadrant 4.
               Decide “beslisser”                                                     Act “doener”
               People with a Converging learning style are                            People with an Accommodating learning
               best at finding practical uses for ideas and                            style will tend to rely on others for
               theories. They can solve problems and make                             information than carry out their own
               decisions by finding solutions to questions                             analysis. This learning style is prevalent and
               and problems. People with a Converging                                 useful in roles requiring action and initiative.
               learning style are more attracted to                                   People with an Accommodating learning
               technical tasks and problems than social or                            style prefer to work in teams to complete
               interpersonal issues. A Converging learning                            tasks. They set targets and actively work in
               style enables specialist and technology                                the field trying different ways to achieve an
               abilities. People with a Converging style like                         objective.
               to experiment with new ideas, to simulate,
               and to work with practical applications..
                                                                 experientation
In this image I plotted social media
websites and webservices on this
innovation process. In grey all
websites and webservices that I         evaluation                                               intelligence
already use and in orange the ones
that I do not use yet.


                                                    Google Analytics            Google Alerts
                                                    Twittercounter              Delicious
                                                    Unilyzer                    StumbleUpon
                                                    Scoutlabs                   Digg




                                       Twitter                                                     LinkedIn
                                       GoogleWave                      innovation                  Facebook
              dialogue                 Socializr                       process                     Hyves        network
                                       LinkedIn                                                    Ning
                                       Groups




                                                     Slideshare (prezi)         Google Docs
                                                     YouTube (Flickr)           WeShare (dropbox)
                                                     WordPress (blogger)        iGoogle
                                                     Scribd (docstoc)           TWiki



                                          publishing                                            operation
I have to try all these new websites
and webservices in order to be a
good advisor. You (the reader) and
others can stick to the clusters or    evaluation                     intelligence
petals that you like best. Social
media use should be based on
personal preferences.




              dialogue                                                               network
                                                                +
                                                      Martijn Arts




                                         publishing                  operation
So now this will be my new online
DNA. I will have tried more websites
and webservices and will be
actively involved with more than
                                                                     7:10
before. My DNA will increase and
hopefully also my expertise...         2   3   4   5     6           7        8           9   10


                                                        ACTIVE USE          PASSIVE USE




                                                       ONLINE DNA VAN MARTIJN ARTS
My new personal scale is 7:10. I
think I can be called an expert now.
But by the way: For me, my scale
has now increased, both for active
use as well as passive use. For
many others I would advice to
actively use less in stead of more.
Just use it well.




                                                  7:10




                                                   You




                                       ONLINE SCALE OF MARTIJN ARTS
But enough about me and my
personal research. Now over to the
rest of the world. I will present
some images made by others that
show demographics of social media.
I adapted most of them to be more
applicable to Dutch professional
use.
Overview of                                October
Social Networks                            2008      Top5                 March
plotted on a world map                               Social Networks
                                                     in the Netherlands
                                                                          2010
The data shows the highest ranking
social network for each country by
traffic, not by members, page views or                1. hyves
any other method. Data was taken                     2. facebook
from Alexa.com on 16th of oktober                    3. LinkedIn
2008. Alexa data comes from users                    4. Twitter
who have an Alexa toolbar as well as                 5. MySpace
“data obtained from other diverse
traffic data sources” - Alexa.com.
Countries in grey do not have data
available and for a few countries it was
difficult to identiy local social
networks and therefor were omitted
from the map.

         Bebo
         Cloob (IR)
         CyWorld (SKorea)
         Draugiem.lv
         Facebook
         Faces.md  Impulse.bg
         Friendster
         Hi-5

         Hyves (NL)
         IRC Galleria (FI)
         Iwiw.hu (HU)
         Lide (CZ)

         Mixi
         Myspace
         Nasza-Klasa (PL)
         Netlog (SI)

         One.it
         Orkut
         Perfspot
         Skyrock

         StudiVZ
         Tuenti (SP)
         V Kontakte
         Wretch (TW)
         Xiaonei

www.oxyweb.co.uk
Overview of                                        November   Social Web Involvement                                    March
                                                              in the Netherlands
Social Web                                         2009                                                                 2010
Involvement                                                   Flickr is ranked #5 (20)*
                                                              YouTube is ranked #5 (3)*
plotted on a world map                                        LinkedIn is ranked #1 (12)
                                                              Blogging is not in top10
                                                              Twitter is ranked #10 (13)
The map provides a global snapshot of
active social web involvement by
market. The charts show the                                   * in World Traffic Rank (general ranking in Netherlands)
percentages those who are active by
each form of social involvement. The                          Netherlands
size of the arch’s, represents the
audience volume in millions. Visit
globalwebindex.net to find the reasons
behind the trends, how different
demograhics are involved, what
motivates web users to get online and
the quantification of how brands
should be active in social media.

          Upload photos onlne
          Uploaded a video onlne
          Manage a social network profile
          Written your own blog

          Use micro-blogging webservice




More about the study
Global web index interviewed 32.000 web users
in the 16 countries represented in this chart to
provide a unique international perspective on
web behaviour and social media involvement
across the world. More importantly, Social Web
Inex explored the impact on consumer
behaviour, the power of social communications
and the role for brands. The Global Web Inex
was created by trendstream in partnership with
Lightspeed research.

Global Web Index
Overview of                                February
Age and activity                           2008
what people are doing and
who participates

This graph shows people by their
activity and age group.

Creators publish Web pages, write
blogs, upload a video to sites like
YouTube.
Critics comment on blogs and posts
ratings and reviews.
Collectors use Really Simple
Sindication (RSS) and tag Web pages to
gather information.
Joiners use social networking sites.
Spectators read blogs, watch peer-
generated videos, and listen to
podcasts,
Inactives are online but don’t yet
participate in any form of social media.


       Creators
       Critics
       Collectors
       Joiners

       Spectators
       Inactives


 0




Forrester research
Overview of                                February
Age and activity                           2008
what people are doing and
who participates

This graph shows people by their
activity and age group.

Creators publish Web pages, write
blogs, upload a video to sites like
YouTube.
Critics comment on blogs and posts
ratings and reviews.
Collectors use Really Simple
Sindication (RSS) and tag Web pages to
gather information.
Joiners use social networking sites.
Spectators read blogs, watch peer-
generated videos, and listen to
podcasts,
Inactives are online but don’t yet
participate in any form of social media.


       Creators
       Critics
       Collectors
       Joiners

       Spectators
       Inactives


 0




Forrester research
Overview of                               October
Gender balance                            2009
Chicks rule!

This graph shows the gender balance
on social networking websites. Only
one social networking website is a
patriarchy, namely Digg. LinkedIn,
YouTube, deviantART and Delicious
are equalities and all (12) oothers are
matriarchies.

This grapgh is based on US gender
figures and worldwide traffic figures.

* M = million more monthly female of
male visitors




InformationisBeautiful.net
Overview of                              October
Demographics                             2009
Demographics of a few
major social networks

This graph shows the demographics of
four commonly used professional and
semi professional social networks. All
statistics are from Google Ad Planner                      > 65:        4                         4                          3                          3
and have been copied from a blog post
of briansolis.com.
                                                         55 - 64:               16                     12                        10                         11
                                                         45 - 54:                    28                      14                     20                           20
                                                         35 - 44:                     31                   20                         25                              29
                                                         25 - 34:               16                        14                       17                         16
                                                         18 - 24       3                           7                             10                         8
                                                          0 - 17       3                                   18                     15                         11
                                                      % women         50                                         57                         59                        57
                                                  $ 0 - $ 25k:              10                     5                         3                          4
                                                 $ 25 - $ 50k:                16                          12                     8                          10
                                                 $ 50 - $ 75k:                  23                          18                       14                       16
                                                $ 75 - $ 100k:                  23                                    36                   28                         27
                                               $ 100 - $ 150k:               18                                22                           34                         30
                                                    > $ 150k:               11                        7                              13                         13

                                            % without children                             90             64                         64                              72

                                               Masters degree:                  16                    8                          7                          8
                                             Bachalors degree:                         37                   20                        18                             24
                                                 Some college:                        34                              36                         48                         47
                                                   High school:             9                             14                     10                         9
                                         Less than HS diploma:          4                                      22                  17                           12

                                               Unique visitors:      14 M, 31 M                 110 M, 370 M               5.6 M, 18 M                24 M, 66 M
                                                         Reach:      6,1%, 2,4%                 45,6%, 28,8%               10.1 %, 5.1%               10,1%, 5.1%
                                                     Page views:     800 M, 1,4 B               52 B, 160 B                250 M, 650 M               2.1 B, 4 B
                                                     Total visits:   85 M, 160 M                3.1 B, 8.7 B               28 M, 74 M                 270 M, 550 M
                                         Avg. visits per visitor:    6, 5.1                     28, 23                     5, 4.1                     611 8.3
                                             Avg. time on site:      9:40, 9:00                 20:00, 23:20,              11:40, 11:40               12:10, 11:40
Based on these demographics,
combined with the innovation
process I want to come to a default
professional media mix. I call this
the professional social media spiral.




                                        PROFESSIONAL SOCIAL MEDIA SPIRAL
Basic idea is that the clusters I used
before are not excluding clusters. It
is more or less a sliding scale. Some
social media websites and
webservices can be placed into
different clusters. This results in an
image that is different than the
social media flower. It is a complete
overview of social media plotted in
an innovation process.
DELICIOUS
Overview of
                                             evaluation                    DIGG
                                                                                                                                                                   intelligence
Social Media                                               GOOGLE ALERTS
                                                                           STUMBLEUPON



plotted in an innovation
process

The innovation process is used in this                                                                        NING                              HYVES
graph to plot all analyzed social media
services. The phases in an innovation
process are (1) intelligence, (2)
network, (3) operation, (4) publishing,                                                                                                  FACEBOOK
(5) dialogue and (6) evaluation. In
every sextant at least four social media
services are visible. Some of these
services can be extended to other                                                                                                                   LINKEDIN
quadrants too. Therefore, some
services cover more that one sextant.
A complete social media mix covers all
sextants with services that you
REALLY use, as well as your target                                                                                      UNILYZER

audience.                                                                                                               SCOUTLABS
                                                                                                                        TWITTERCOUNTER
                                                                                                                        GOOGLE ANALYTICS
         Google Alerts
         Delicious
         StumbleUpon
         Digg

         LinkedIn
         Facebook
         Hyves
         Ning

         Google Docs
         WeShare (dropbox)
                                                                                                                                                SCRIBD
         iGoogle
                                                                                  SOCIALIZR
         TWiki                                                                            LINKEDIN GROUPS     GOOGLE WAVE
                                                                                                                                                                       GOOGLE DOCS
                                                                                                                                                                       WESHARE

         Slideshare (prezi)                                                                                                                                            TWIKI
                                                                                                                                                                       IGOOGLE
                                                                               TWITTER

         WordPress
         YouTube                                                                                                                 SLIDESHARE


         Scribd                            dialogue                                                 YOUTUBE

                                                                                                                     WORDPRESS
                                                                                                                                                                            network
         Twitter
         GoogleWave
         Socializr
         LinkedIn Groups

         Google Analytics
         Twittercounter
         Unilyzer
         Scoutlabs                                    publishing                                                                                               operation
Overview of
                                            evaluation                 intelligence
Corporate
Social Media
plotted in an innovation
process

This is a sub graph of the general
overview of social media. In this graph
a default professional social media mix
is pictured.

The innovation process is used in this
graph too to plot all analyzed social
media services. The phases in an
innovation process are (1)
intelligence, (2) network, (3)
operation, (4) publishing, (5) dialogue
and (6) evaluation. The social media
mix cis complete in that it covers all
sextants with services that a
(professional) company REALLY use, as
well as its target audience.




                                          dialogue                            network




                                                     publishing   operation
Corporate Social Media
Phase 6. Evaluation                                                                                                                           Phase 1. Intelligence
Unilyzer                                                                                                                                      Google Alerts
Social media and internet marketing                                                                                                           Webservice that sends a mail with links that
software. Designed as a dashboard, showing
your performance on all social media en
                                                 default professional social media mix                                                        mentioned the entered searchstring.

social networks.                                                                                                                              Todo’s
                                                                                                                                              - Define at least 5 keywords
Todo’s                                                                                                                                        - Start with project name or company name
- Start using Unilyzer                                                                                                                        - Follow up on all leads
- Take time to set it up - make it good!                                                                                                      - Integrate in iGoogle
- Integrate in iGoogle (if possible)                                                                                                          - Learn and end with 10 valuable keywords




Phase 5. Dialogue                                                                                                                             Phase 2. Network
Twitter                                                                                                                                       LinkedIn
Webservice used for notifications of 140                                                                                                       Social network. Used mainly by
characters to followers. Can be integrated in                                                                                                 professionals above 30 years old. Integrates
other social network sites. Also, social media                                                                                                well with other social media like Twitter,
site tweet new favorites and posts.                                                                                                           Slideshare and Wordpress.

Todo’s                                                                                                                                        Todo’s
- Make a profile / complete until at least 80%                                                                                                 - Update your profile until at least 80%
- Follow all familiar persons (from project)                                                                                                  - Mention project / company well
- Follow people from competition / critics                                                                                                    - Organize LinkedIn
- Integrate Twitter in iGoogle                                                                                                                - Ask for recommendations
- Use Shareoholic in browser for fast tweets                                                                                                  - Start a LinkedIn Group
- Try to find something that doesn’t take time                                                                                                 - Apply for all applicable LinkedIn Groups
- Try Twittercounter and see what works                                                                                                       - Integrate Slidehare in LinkedIn
                                                                                                                                              - Use LinkedIn for finding professionals




Phase 4. Publishing                                                                                                                            Phase 3. Operation
Slideshare                                                                                                                                     iGoogle
Website aon which slides (Powerpoint, PDF
                                                                                                                                               Personalized overview of news and
et cetera) are published. Can be used for
                                                                                                                                               functionalities (RSS and gadgets). Used as
inspiration as well as publishing or archiving
                                                                                                                                               startpage of the browser.
presentations.
                                                                                                                                               Todo’s
Todo’s
                                                                                                                                               - Start an iGoogle page
- Make a profile / complete until at least 80%
                                                                                                                                               - Start with all applicable RSS feeds
- Upload a slide completely (use keywords)
                                                                                                                                               - Integrate Google Alerts, Twitter, Slideshare
- Integrate slideshare in LinkedIn / iGoogle        For further assistance please call or e-mail Martijn Arts (marts@totalactivemedia.nl or    - Integrate Google Docs & Spreadsheets
                                                 +31 6 21267898) or go to Total Active Media (www.totalactivemedia.nl or + 31 20 750 9450)     - Find suitable simple gadgets (e.g. translate)
Campaign Social Media
Phase 6. Evaluation                                                                                                                           Phase 2. Network
Scoutlabs                                                                                                                                     Hyves
Social media dashboard to track and analyse                                                                                                   A free Dutch social networking site. The
marketing data of social network tools
                                                 default professional social media mix                                                        focus of this website is on keeping in touch
                                                                                                                                              with existing friends and making new
Todo’s                                                                                                                                        friends. It is comparable with other social
- Start using Scoutlabs (30 day trial)                                                                                                        networking sites.
- Take time to set it up - make it good!
- Analyze at least every day 5 minutes                                                                                                        Todo’s
- Make a full analysis after 30 days                                                                                                          - Look at existing Hyves gadgets and learn
- Buy Scoutlabs if experience is positive                                                                                                     - Try to find applicable hyves
                                                                                                                                              - If suitable, create a hyve
                                                                                                                                              - Search for hyves as referrer to your site



Phase 5. Dialogue                                                                                                                             Phase 2. Network
Twitter                                                                                                                                       LinkedIn
Webservice used for notifications of 140                                                                                                       Social network. Used mainly by
characters to followers. Can be integrated in                                                                                                 professionals above 30 years old. Integrates
other social network sites. Also, social media                                                                                                well with other social media like Twitter,
site tweet new favorites and posts.                                                                                                           Slideshare and Wordpress.

Todo’s                                                                                                                                        Todo’s
- Make a profile / complete until at least 80%                                                                                                 - Update your profile until at least 80%
- Follow all familiar persons (from project)                                                                                                  - Mention project / company well
- Follow people from competition / critics                                                                                                    - Organize LinkedIn and start a Group
- Integrate Twitter in iGoogle                                                                                                                - Try to find applicable LinedIn Groups
- Use Shareoholic in browser for fast tweets                                                                                                  - Search for LinkedIn as referrer to own site
- Try to find something that doesn’t take time
- Try Twittercounter and see what works




Phase 4. Publishing                                                                                                                            Phase 2. Network
YouTube                                                                                                                                        Facebook
A video sharing website on which users can
                                                                                                                                               The largest social network in the world. If
upload and share videos.
                                                                                                                                               Facebook was a country it would be the third
                                                                                                                                               in the world.
Todo’s
- Make an account and collect favorites
                                                                                                                                               Todo’s
- Analyze successful videos (target audience)
                                                                                                                                               - Look at existing Facebook gadgets and learn
- Click on suggested videos daily
                                                                                                                                               - Try to find applicable Facebook Groups
- Make your own video and upload (try it!)
                                                                                                                                               - If suitable, create a Facebook Group
- Try also VIMEO                                    For further assistance please call or e-mail Martijn Arts (marts@totalactivemedia.nl or    - Search for Facebook as referrer to own site
- If applicable create a channel                 +31 6 21267898) or go to Total Active Media (www.totalactivemedia.nl or + 31 20 750 9450)
Publishing Social Media
Phase 6. Evaluation                                                                                                                           Phase 1. Intelligence
Google Analytics                                                                                                                              Digg
A free service offered by Google that                                                                                                         social news website made for people to
generates detailed statistics about the
visitors to a website.
                                                 default professional social media mix                                                        discover and share content from anywhere
                                                                                                                                              on the Internet, by submitting links and
                                                                                                                                              stories, and voting and commenting on
Todo’s                                                                                                                                        submitted links and stories.
- Start using Google Analytics (its free!)
- Take time to set it up - make it good!                                                                                                      Todo’s
- Analyze at least every day 5 minutes                                                                                                        - Follow Digg homepage at least once a day
- Make a full analysis after 30 days                                                                                                          - Make an account and personalize
- Buy Scoutlabs if experience is positive                                                                                                     - Integrate Digg RSS in iGoogle
                                                                                                                                              - Search for othe news RSS feeds
                                                                                                                                              - Integrate also othe feeds in iGoogle


Phase 5. Dialogue                                                                                                                             Phase 2. Network
Twitter                                                                                                                                       LinkedIn
Webservice used for notifications of 140                                                                                                       Social network. Used mainly by
characters to followers. Can be integrated in                                                                                                 professionals above 30 years old. Integrates
other social network sites. Also, social media                                                                                                well with other social media like Twitter,
site tweet new favorites and posts.                                                                                                           Slideshare and Wordpress.

Todo’s                                                                                                                                        Todo’s
- Make a profile / complete until at least 80%                                                                                                 - Update your profile until at least 80%
- Follow all familiar persons (from project)                                                                                                  - Mention project / company well
- Follow people from competition / critics                                                                                                    - Organize LinkedIn
- Integrate Twitter in iGoogle                                                                                                                - Ask for recommendations
- Use Shareoholic in browser for fast tweets                                                                                                  - Start a LinkedIn Group
- Try to find something that doesn’t take time                                                                                                 - Apply for all applicable LinkedIn Groups
- Try Twittercounter and see what works                                                                                                       - Integrate Slidehare in LinkedIn
                                                                                                                                              - Use LinkedIn for finding professionals




Phase 4. Publishing                                                                                                                            Phase 4. Publishing
Wordpress                                                                                                                                      Slideshare
An open source blog publishing application
                                                                                                                                               a business media site for sharing
powered by PHP and MySQL which can also
                                                                                                                                               presentations, documents and pdfs with a
be used for content management.
                                                                                                                                               professional community that regularly
                                                                                                                                               comments, favorites and downloads content.
Todo’s
- Write a blog and send it to relevant blogs
                                                                                                                                               Todo’s
- Try to become a blogger for different blogs
                                                                                                                                               - Make a profile / complete until at least 80%
- Blog article at least once every fortnight
                                                                                                                                               - Upload a slide completely (use keywords)
- Integrate blogs on corporate website              For further assistance please call or e-mail Martijn Arts (marts@totalactivemedia.nl or    - Integrate slideshare in LinkedIn / iGoogle
- Use Shareoholic for easier meso-blogging       +31 6 21267898) or go to Total Active Media (www.totalactivemedia.nl or + 31 20 750 9450)
- Open a blog on wordpres.com, blogger or...
And to make this analysis also fun
and easy to do. I made it into a
game. Just like the Active Media
Game (www.activemediagame.com)
that can be used to generate cross
media mix.




                                     SOCIAL MEDIA GAME
Step 1 is to plot all that you know
already on a blank “ruler of online
DNA”. You can also see what scale
you are and want to be. After
                                          X:Y
finishing you can repeat this step
for your resulting online DNA and     2   3     4   5   6   7   8   9
scale.
In this game all social media are
printed on memory cards. Step 2 is
to play memory in order to know
what’s what.
Step 3 means filling in a Kolb test
and exploring what social media                                                          DELICIOUS

websites and webservices fit you
best.
                                              evaluation                                 DIGG

                                                                                         STUMBLEUPON
                                                                                                                                                                                  intelligence
                                                                   GOOGLE ALERTS




                                                                                                                            NING                              HYVES




                                                                                                                                                       FACEBOOK




                                                                                                                                                                  LINKEDIN




              www.vergouwenoverduin.nl/Testen_Kolbtest.html
                                                                                     think                                            UNILYZER
                                                                                                                                      SCOUTLABS
                                                                                                                                      TWITTERCOUNTER
                                                                                                                                      GOOGLE ANALYTICS


                                                                                                               dream




                                                                                                                                                              SCRIBD


                                                                                                SOCIALIZR
                                                                                                                                                                                      GOOGLE DOCS
                                                                                                        LINKEDIN GROUPS     GOOGLE WAVE
                                                                                                                                                                                      WESHARE
                                                                                                                                                                                      TWIKI
                                                                                             TWITTER                                                                                  IGOOGLE




                                                                                                                                               SLIDESHARE


                                        dialogue                                                                  YOUTUBE
                                                                                                                                                                                           network
                                                                            decide                                                 WORDPRESS



                                                                                                                                                                             do



                                                              publishing                                                                                                     operation
Social Media A Full Overview
Social Media A Full Overview
Social Media A Full Overview

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Social Media A Full Overview

  • 1. social media a full overview of social media - a research adventure © TOTAL IDENTITY 2010 Total Active Media Total Identity 1 Martijn Arts
  • 2. Contents - what do I want to find out in this research? 1. Is there a structuring principle of a social media profile - how can you plot someone’s profile? 2. Is there a scale to describe the extend of a person’s online profile - What defines a real expert? 3. Is there a valid structured way to improve a social media profile - What proven path to take? 4. Is there a default professional social media mix - What is the best corporate advice I can give? And everything I wanted to know about social media but was afraid to ask... © TOTAL IDENTITY 2
  • 3. Let’s start with some questions about social media... “how much do you know?”
  • 4. 2. What do they do? Answers 1. What is the name that belongs to these logos? 1. Wordpress, StumbleUpon, Lastfm 2. contentmanagementsystem and blog platform, personalized recommendation engine, music website and What are these? Question 1. Social Media webradio
  • 5. Question 2. Applications into one messenger 3. Integrates MSN, ICQ, Google Talk and other messengers What is this? 2. Messenger 1. Adium 1. What is the name of the application? 2. What is the name of the type of application? Answers 3. What is special about it?
  • 6. 3. How many Google sub-brands do you know? 2. When were shares first sold? Answers 1. When was the company founded? 1. 1998 2. 2004 3. search, analytics, alerts, docs and speadsheats, adsense, in Google is everywere! a box, adwords, wave, maps, gmail, ... but also YouTube and Question 3. Google Picasa
  • 7. 4. MySpace Question 4. Facebook 3. Yes (since 2009) Next champ 2. ≈ 400,000,000 1. > 160,000,000 Answers 1. How many members does Facebook have? 2. How many unique visitors a month? 3. Is this the biggest user base in the world? 4. What is the second?
  • 8. Wave #wave, Swineflu #swineflu, Haiti #haiti Question 5. Twitter #iranelection, Michael Jackson (stopped Internet), Google 4. Lance Armstrong, Obama #inaug09, Iran #pman / The twitter-effect 3. Nothing 2. No 1. What was the growth of Twitter in 2009? 2. Is Twitter still growing? 1. 577% Answers 3. What is technologically unique to Twitter? 4. What are the biggest Twitter events until now?
  • 9. 4. What is the education level? 3. What is the average income? 2. How many over 34 years old? Answers 1. More men or more women? 1. 50/50 2. 68% (oldest population of all social networks) 3. ≈ $ 75.000 (highest of all social networks) Professional isn’t it? Question 6. LinkedIn 4. 50% bachelors or higher degree (highest of all social networks
  • 10. Well, so much for what we know. This is an image of a brief history of social media. Starting with a postal service in Persia and ending - for now - with the hype of 2009, Twitter.
  • 11. This is just a dump of all social media websites and services that I use or know instantly. I probably forget a lot but this is just to show that there are a lot of social media websites. Too many...
  • 12. In this overload of social media websites and services I felt the need for a structure. Some way to structure this overload.
  • 13. I introduced the ‘ruler of online DNA’. The first number is “Internet” and is not shown. After that all social media are ordered in columns, every row shows one image extra. 2 3 4 5 6 7 8 9 RULER OF ONLINE DNA
  • 14. In this ruler of online DNA I placed all social media websites and services that I use personally or have an account for. I ordered it by importance to me. That includes frequency of use as well as 2 3 4 5 6 7 8 9 relevance to me professionally. ONLINE DNA VAN MARTIJN ARTS
  • 15. Not all websites and webservices are used actively. Here you see that I use fourteen of the actively. 2 3 4 5 6 7 8 9 ACTIVE USE PASSIVE USE ONLINE DNA VAN MARTIJN ARTS
  • 16. For many of the social media websites and webservices I only have an account. I rarely use it but I know what it is and what it is for. 2 3 4 5 6 7 8 9 ACTIVE USE PASSIVE USE ONLINE DNA VAN MARTIJN ARTS
  • 17. I introduce a scale here. Just state the amount of active columns - here 5 - and the total amount of columns. This scale states your total 5:9 knowledge as well as your active use. 2 3 4 5 6 7 8 9 ACTIVE USE PASSIVE USE ONLINE DNA VAN MARTIJN ARTS
  • 18. My personal scale is 5:9. This can be compared to other users or experts. By doing this you can compare your personal expertise on social media to that of others. Also, you can use it to separate the wannabees from the experts. 5:9 You ONLINE SCALE OF MARTIJN ARTS
  • 19. But not all social media is used for the same purpose. Social media is actually a container word. Let’s try and identify some of these different purposes.
  • 20. We now have some basic knowledge of what is social media and how you can structure it and talk about it. 5:9 2 3 4 5 6 7 8 9 ONLINE DNA VAN MARTIJN ARTS
  • 21. In this image I clustered all social media websites and webservices together. Just based on gut feeling.
  • 22. After this I tried to visualize the connections between all these social media websites and webservices. Nice to see that my tweets are integrated on Facebook, LinkedIn, et cetera.
  • 23. Based on connections and gut feeling I clustered all social media websites and webservices and named them. This resulted in six agg clusters. reg ati e m es sa ging sources g arin filesh dia l me ia soc social networks
  • 24. The result is the so-called social media flower. The flower is used as a visual because in social media I strongly reccommend” “let a messaging aggregation thousand flowers grow” and also “everyone needs to blossom”. sources filesharing You networks media
  • 25. The flower has six petals that show the six clusters. In these clusters all social media that I use are shown. But some of these clusters are not messaging aggregation so important anymore and some are only clusters because I made no decision. The flower is the result of an (uncontrolled) evolution. Not a strategy. sources filesharing You networks media
  • 26. But before I continue the question rises: “what’s in it? Why spend - or waste - so much time on these social media?”. I wil try and show the power of social media by presenting a recent and personal case of publishing a presentation on slideshare.
  • 27. Journey of my presentation: WEB 3.0 “a simple and visual explanation” This graph shows what actions were taken in publishing and promoting this presentation. The idea for this graph is drawn from the “journey of a tweet” by ngonlinenews.com and “the social Published by others to: media effect” by compete.com. totalactivemedia.nl contacted opinion leaders Published manually to: Published automatically on: Posted by others to: personal section; 18 followers pers. profile; 458 connections retweeted multiple times Published automatically on: Published by others to: Posted manually to: personal profile; 76 followers homepage - featured section personal section; 403 followers RESULTS Posted manually to: 3933 views on slideshare four new 44 favs on slideshare personal section; 403 followers customers 23 embeds via slideshare 4 times most tweeted on slideshare 1 time posted as featured on slideshare Manually actions by: > 1.500 times viewed on Frankwatching e-mail (signature) 3 x as much views on totalactivemedia.nl reaching customers / partners Published manually to: Udated automatically by: Manually actions by others: embedded in blogs embedded the slideshare and therefore indexed 23 embeds Published by others to: Posted by others to: Posted manually to: Manually actions by: e-mail and iPhone home - most tweeted section retweeted multiple times personal section; 403 followers contacted (5) opinion leaders
  • 28. The result is not only four new customers and quite some PR. The result is also that the definition of web3.0 on Wikipedia is ours. This shows our thought leadership. We helped to define the next stage of the web... WIKIPEDIA ENTRY BY MARTIJN ARTS
  • 29. So social media is important. But how to start using it strategically in stead of evolutionary....
  • 30. I came to the idea that I need to follow the principles of an innovation process in stead of just talking about communication. Communication equals innovation when talking about social media. innovation process
  • 31. In this image you see the traditional description of all phases. Social media helps you to change in a changing environment. It also helps you to stay effective. Your ideas or results are continually evaluated by Phase 6. Phase 1. “the cloud”. Evaluation Intelligence Evaluation is often forgotten. This is a Traditionally desk research is done. Online shame because evaluation generates a lot research is now common, looking for data of intelligence that is necessary for future and new developments. Talking to others, processes. Traditionally evaluation was calling and emailing helps to get to know done by periodical market research. “what’s new”. Phase 2. Phase 5. Network Dialogue innovation For each innovation and communication Dialogue is necessary to improve. This holds also for all publications. Traditionally people process goal a network or target audience needs to be identified. Also, the staff needs to be communicate with collegues of with others, examined. Traditionally external market e.g. on formal events. research is done and CRM and database marketing is used. Phase 4. Phase 3. Publication Operation After finishing work, the result needs to Practical operation normally is not be published and archived. Normally connected woth the communication people store data on the company department. Everybody works with their network. Publication is only for those who own tools. Some standard like Microsoft are involved. Office. Other tools are more speacialized.
  • 32. The innovation process also matches on the learning styles by Kolb (in reversed reflexion direction). It is now easy to find a test that results in your favorite quadrant.. Quadrant 2. Quadrant 1. Analysis “denker” Explore “dromer” People with an Assimilating learning style are Kolb called this style 'Diverging' because less focused on people and more interested these people perform better in situations in ideas and abstract concepts. People with that require ideas-generation, for example, this style are more attracted to logically brainstorming. People with a Diverging sound theories than approaches based on learning style like to gather information. practical value. These learning style people is They are interested in people and tend to important for effectiveness in information be imaginative and emotional. People with and science careers. In formal learning the Diverging style prefer to work in situations, people with this style prefer groups, to listen with an open mind and to readings, lectures, exploring analytical receive personal feedback. models, and having time to think things through. Kolb’s learning Test. Learning styles Kolbs Learning Styles conceptualization www.vergouwenoverduin.nl/Testen_Kolbtest.html experience Styles www.123test.nl/leerstijl Quadrant 3. Quadrant 4. Decide “beslisser” Act “doener” People with a Converging learning style are People with an Accommodating learning best at finding practical uses for ideas and style will tend to rely on others for theories. They can solve problems and make information than carry out their own decisions by finding solutions to questions analysis. This learning style is prevalent and and problems. People with a Converging useful in roles requiring action and initiative. learning style are more attracted to People with an Accommodating learning technical tasks and problems than social or style prefer to work in teams to complete interpersonal issues. A Converging learning tasks. They set targets and actively work in style enables specialist and technology the field trying different ways to achieve an abilities. People with a Converging style like objective. to experiment with new ideas, to simulate, and to work with practical applications.. experientation
  • 33. In this image I plotted social media websites and webservices on this innovation process. In grey all websites and webservices that I evaluation intelligence already use and in orange the ones that I do not use yet. Google Analytics Google Alerts Twittercounter Delicious Unilyzer StumbleUpon Scoutlabs Digg Twitter LinkedIn GoogleWave innovation Facebook dialogue Socializr process Hyves network LinkedIn Ning Groups Slideshare (prezi) Google Docs YouTube (Flickr) WeShare (dropbox) WordPress (blogger) iGoogle Scribd (docstoc) TWiki publishing operation
  • 34. I have to try all these new websites and webservices in order to be a good advisor. You (the reader) and others can stick to the clusters or evaluation intelligence petals that you like best. Social media use should be based on personal preferences. dialogue network + Martijn Arts publishing operation
  • 35. So now this will be my new online DNA. I will have tried more websites and webservices and will be actively involved with more than 7:10 before. My DNA will increase and hopefully also my expertise... 2 3 4 5 6 7 8 9 10 ACTIVE USE PASSIVE USE ONLINE DNA VAN MARTIJN ARTS
  • 36. My new personal scale is 7:10. I think I can be called an expert now. But by the way: For me, my scale has now increased, both for active use as well as passive use. For many others I would advice to actively use less in stead of more. Just use it well. 7:10 You ONLINE SCALE OF MARTIJN ARTS
  • 37. But enough about me and my personal research. Now over to the rest of the world. I will present some images made by others that show demographics of social media. I adapted most of them to be more applicable to Dutch professional use.
  • 38. Overview of October Social Networks 2008 Top5 March plotted on a world map Social Networks in the Netherlands 2010 The data shows the highest ranking social network for each country by traffic, not by members, page views or 1. hyves any other method. Data was taken 2. facebook from Alexa.com on 16th of oktober 3. LinkedIn 2008. Alexa data comes from users 4. Twitter who have an Alexa toolbar as well as 5. MySpace “data obtained from other diverse traffic data sources” - Alexa.com. Countries in grey do not have data available and for a few countries it was difficult to identiy local social networks and therefor were omitted from the map. Bebo Cloob (IR) CyWorld (SKorea) Draugiem.lv Facebook Faces.md Impulse.bg Friendster Hi-5 Hyves (NL) IRC Galleria (FI) Iwiw.hu (HU) Lide (CZ) Mixi Myspace Nasza-Klasa (PL) Netlog (SI) One.it Orkut Perfspot Skyrock StudiVZ Tuenti (SP) V Kontakte Wretch (TW) Xiaonei www.oxyweb.co.uk
  • 39. Overview of November Social Web Involvement March in the Netherlands Social Web 2009 2010 Involvement Flickr is ranked #5 (20)* YouTube is ranked #5 (3)* plotted on a world map LinkedIn is ranked #1 (12) Blogging is not in top10 Twitter is ranked #10 (13) The map provides a global snapshot of active social web involvement by market. The charts show the * in World Traffic Rank (general ranking in Netherlands) percentages those who are active by each form of social involvement. The Netherlands size of the arch’s, represents the audience volume in millions. Visit globalwebindex.net to find the reasons behind the trends, how different demograhics are involved, what motivates web users to get online and the quantification of how brands should be active in social media. Upload photos onlne Uploaded a video onlne Manage a social network profile Written your own blog Use micro-blogging webservice More about the study Global web index interviewed 32.000 web users in the 16 countries represented in this chart to provide a unique international perspective on web behaviour and social media involvement across the world. More importantly, Social Web Inex explored the impact on consumer behaviour, the power of social communications and the role for brands. The Global Web Inex was created by trendstream in partnership with Lightspeed research. Global Web Index
  • 40. Overview of February Age and activity 2008 what people are doing and who participates This graph shows people by their activity and age group. Creators publish Web pages, write blogs, upload a video to sites like YouTube. Critics comment on blogs and posts ratings and reviews. Collectors use Really Simple Sindication (RSS) and tag Web pages to gather information. Joiners use social networking sites. Spectators read blogs, watch peer- generated videos, and listen to podcasts, Inactives are online but don’t yet participate in any form of social media. Creators Critics Collectors Joiners Spectators Inactives 0 Forrester research
  • 41. Overview of February Age and activity 2008 what people are doing and who participates This graph shows people by their activity and age group. Creators publish Web pages, write blogs, upload a video to sites like YouTube. Critics comment on blogs and posts ratings and reviews. Collectors use Really Simple Sindication (RSS) and tag Web pages to gather information. Joiners use social networking sites. Spectators read blogs, watch peer- generated videos, and listen to podcasts, Inactives are online but don’t yet participate in any form of social media. Creators Critics Collectors Joiners Spectators Inactives 0 Forrester research
  • 42. Overview of October Gender balance 2009 Chicks rule! This graph shows the gender balance on social networking websites. Only one social networking website is a patriarchy, namely Digg. LinkedIn, YouTube, deviantART and Delicious are equalities and all (12) oothers are matriarchies. This grapgh is based on US gender figures and worldwide traffic figures. * M = million more monthly female of male visitors InformationisBeautiful.net
  • 43. Overview of October Demographics 2009 Demographics of a few major social networks This graph shows the demographics of four commonly used professional and semi professional social networks. All statistics are from Google Ad Planner > 65: 4 4 3 3 and have been copied from a blog post of briansolis.com. 55 - 64: 16 12 10 11 45 - 54: 28 14 20 20 35 - 44: 31 20 25 29 25 - 34: 16 14 17 16 18 - 24 3 7 10 8 0 - 17 3 18 15 11 % women 50 57 59 57 $ 0 - $ 25k: 10 5 3 4 $ 25 - $ 50k: 16 12 8 10 $ 50 - $ 75k: 23 18 14 16 $ 75 - $ 100k: 23 36 28 27 $ 100 - $ 150k: 18 22 34 30 > $ 150k: 11 7 13 13 % without children 90 64 64 72 Masters degree: 16 8 7 8 Bachalors degree: 37 20 18 24 Some college: 34 36 48 47 High school: 9 14 10 9 Less than HS diploma: 4 22 17 12 Unique visitors: 14 M, 31 M 110 M, 370 M 5.6 M, 18 M 24 M, 66 M Reach: 6,1%, 2,4% 45,6%, 28,8% 10.1 %, 5.1% 10,1%, 5.1% Page views: 800 M, 1,4 B 52 B, 160 B 250 M, 650 M 2.1 B, 4 B Total visits: 85 M, 160 M 3.1 B, 8.7 B 28 M, 74 M 270 M, 550 M Avg. visits per visitor: 6, 5.1 28, 23 5, 4.1 611 8.3 Avg. time on site: 9:40, 9:00 20:00, 23:20, 11:40, 11:40 12:10, 11:40
  • 44. Based on these demographics, combined with the innovation process I want to come to a default professional media mix. I call this the professional social media spiral. PROFESSIONAL SOCIAL MEDIA SPIRAL
  • 45. Basic idea is that the clusters I used before are not excluding clusters. It is more or less a sliding scale. Some social media websites and webservices can be placed into different clusters. This results in an image that is different than the social media flower. It is a complete overview of social media plotted in an innovation process.
  • 46. DELICIOUS Overview of evaluation DIGG intelligence Social Media GOOGLE ALERTS STUMBLEUPON plotted in an innovation process The innovation process is used in this NING HYVES graph to plot all analyzed social media services. The phases in an innovation process are (1) intelligence, (2) network, (3) operation, (4) publishing, FACEBOOK (5) dialogue and (6) evaluation. In every sextant at least four social media services are visible. Some of these services can be extended to other LINKEDIN quadrants too. Therefore, some services cover more that one sextant. A complete social media mix covers all sextants with services that you REALLY use, as well as your target UNILYZER audience. SCOUTLABS TWITTERCOUNTER GOOGLE ANALYTICS Google Alerts Delicious StumbleUpon Digg LinkedIn Facebook Hyves Ning Google Docs WeShare (dropbox) SCRIBD iGoogle SOCIALIZR TWiki LINKEDIN GROUPS GOOGLE WAVE GOOGLE DOCS WESHARE Slideshare (prezi) TWIKI IGOOGLE TWITTER WordPress YouTube SLIDESHARE Scribd dialogue YOUTUBE WORDPRESS network Twitter GoogleWave Socializr LinkedIn Groups Google Analytics Twittercounter Unilyzer Scoutlabs publishing operation
  • 47. Overview of evaluation intelligence Corporate Social Media plotted in an innovation process This is a sub graph of the general overview of social media. In this graph a default professional social media mix is pictured. The innovation process is used in this graph too to plot all analyzed social media services. The phases in an innovation process are (1) intelligence, (2) network, (3) operation, (4) publishing, (5) dialogue and (6) evaluation. The social media mix cis complete in that it covers all sextants with services that a (professional) company REALLY use, as well as its target audience. dialogue network publishing operation
  • 48. Corporate Social Media Phase 6. Evaluation Phase 1. Intelligence Unilyzer Google Alerts Social media and internet marketing Webservice that sends a mail with links that software. Designed as a dashboard, showing your performance on all social media en default professional social media mix mentioned the entered searchstring. social networks. Todo’s - Define at least 5 keywords Todo’s - Start with project name or company name - Start using Unilyzer - Follow up on all leads - Take time to set it up - make it good! - Integrate in iGoogle - Integrate in iGoogle (if possible) - Learn and end with 10 valuable keywords Phase 5. Dialogue Phase 2. Network Twitter LinkedIn Webservice used for notifications of 140 Social network. Used mainly by characters to followers. Can be integrated in professionals above 30 years old. Integrates other social network sites. Also, social media well with other social media like Twitter, site tweet new favorites and posts. Slideshare and Wordpress. Todo’s Todo’s - Make a profile / complete until at least 80% - Update your profile until at least 80% - Follow all familiar persons (from project) - Mention project / company well - Follow people from competition / critics - Organize LinkedIn - Integrate Twitter in iGoogle - Ask for recommendations - Use Shareoholic in browser for fast tweets - Start a LinkedIn Group - Try to find something that doesn’t take time - Apply for all applicable LinkedIn Groups - Try Twittercounter and see what works - Integrate Slidehare in LinkedIn - Use LinkedIn for finding professionals Phase 4. Publishing Phase 3. Operation Slideshare iGoogle Website aon which slides (Powerpoint, PDF Personalized overview of news and et cetera) are published. Can be used for functionalities (RSS and gadgets). Used as inspiration as well as publishing or archiving startpage of the browser. presentations. Todo’s Todo’s - Start an iGoogle page - Make a profile / complete until at least 80% - Start with all applicable RSS feeds - Upload a slide completely (use keywords) - Integrate Google Alerts, Twitter, Slideshare - Integrate slideshare in LinkedIn / iGoogle For further assistance please call or e-mail Martijn Arts (marts@totalactivemedia.nl or - Integrate Google Docs & Spreadsheets +31 6 21267898) or go to Total Active Media (www.totalactivemedia.nl or + 31 20 750 9450) - Find suitable simple gadgets (e.g. translate)
  • 49. Campaign Social Media Phase 6. Evaluation Phase 2. Network Scoutlabs Hyves Social media dashboard to track and analyse A free Dutch social networking site. The marketing data of social network tools default professional social media mix focus of this website is on keeping in touch with existing friends and making new Todo’s friends. It is comparable with other social - Start using Scoutlabs (30 day trial) networking sites. - Take time to set it up - make it good! - Analyze at least every day 5 minutes Todo’s - Make a full analysis after 30 days - Look at existing Hyves gadgets and learn - Buy Scoutlabs if experience is positive - Try to find applicable hyves - If suitable, create a hyve - Search for hyves as referrer to your site Phase 5. Dialogue Phase 2. Network Twitter LinkedIn Webservice used for notifications of 140 Social network. Used mainly by characters to followers. Can be integrated in professionals above 30 years old. Integrates other social network sites. Also, social media well with other social media like Twitter, site tweet new favorites and posts. Slideshare and Wordpress. Todo’s Todo’s - Make a profile / complete until at least 80% - Update your profile until at least 80% - Follow all familiar persons (from project) - Mention project / company well - Follow people from competition / critics - Organize LinkedIn and start a Group - Integrate Twitter in iGoogle - Try to find applicable LinedIn Groups - Use Shareoholic in browser for fast tweets - Search for LinkedIn as referrer to own site - Try to find something that doesn’t take time - Try Twittercounter and see what works Phase 4. Publishing Phase 2. Network YouTube Facebook A video sharing website on which users can The largest social network in the world. If upload and share videos. Facebook was a country it would be the third in the world. Todo’s - Make an account and collect favorites Todo’s - Analyze successful videos (target audience) - Look at existing Facebook gadgets and learn - Click on suggested videos daily - Try to find applicable Facebook Groups - Make your own video and upload (try it!) - If suitable, create a Facebook Group - Try also VIMEO For further assistance please call or e-mail Martijn Arts (marts@totalactivemedia.nl or - Search for Facebook as referrer to own site - If applicable create a channel +31 6 21267898) or go to Total Active Media (www.totalactivemedia.nl or + 31 20 750 9450)
  • 50. Publishing Social Media Phase 6. Evaluation Phase 1. Intelligence Google Analytics Digg A free service offered by Google that social news website made for people to generates detailed statistics about the visitors to a website. default professional social media mix discover and share content from anywhere on the Internet, by submitting links and stories, and voting and commenting on Todo’s submitted links and stories. - Start using Google Analytics (its free!) - Take time to set it up - make it good! Todo’s - Analyze at least every day 5 minutes - Follow Digg homepage at least once a day - Make a full analysis after 30 days - Make an account and personalize - Buy Scoutlabs if experience is positive - Integrate Digg RSS in iGoogle - Search for othe news RSS feeds - Integrate also othe feeds in iGoogle Phase 5. Dialogue Phase 2. Network Twitter LinkedIn Webservice used for notifications of 140 Social network. Used mainly by characters to followers. Can be integrated in professionals above 30 years old. Integrates other social network sites. Also, social media well with other social media like Twitter, site tweet new favorites and posts. Slideshare and Wordpress. Todo’s Todo’s - Make a profile / complete until at least 80% - Update your profile until at least 80% - Follow all familiar persons (from project) - Mention project / company well - Follow people from competition / critics - Organize LinkedIn - Integrate Twitter in iGoogle - Ask for recommendations - Use Shareoholic in browser for fast tweets - Start a LinkedIn Group - Try to find something that doesn’t take time - Apply for all applicable LinkedIn Groups - Try Twittercounter and see what works - Integrate Slidehare in LinkedIn - Use LinkedIn for finding professionals Phase 4. Publishing Phase 4. Publishing Wordpress Slideshare An open source blog publishing application a business media site for sharing powered by PHP and MySQL which can also presentations, documents and pdfs with a be used for content management. professional community that regularly comments, favorites and downloads content. Todo’s - Write a blog and send it to relevant blogs Todo’s - Try to become a blogger for different blogs - Make a profile / complete until at least 80% - Blog article at least once every fortnight - Upload a slide completely (use keywords) - Integrate blogs on corporate website For further assistance please call or e-mail Martijn Arts (marts@totalactivemedia.nl or - Integrate slideshare in LinkedIn / iGoogle - Use Shareoholic for easier meso-blogging +31 6 21267898) or go to Total Active Media (www.totalactivemedia.nl or + 31 20 750 9450) - Open a blog on wordpres.com, blogger or...
  • 51. And to make this analysis also fun and easy to do. I made it into a game. Just like the Active Media Game (www.activemediagame.com) that can be used to generate cross media mix. SOCIAL MEDIA GAME
  • 52. Step 1 is to plot all that you know already on a blank “ruler of online DNA”. You can also see what scale you are and want to be. After X:Y finishing you can repeat this step for your resulting online DNA and 2 3 4 5 6 7 8 9 scale.
  • 53. In this game all social media are printed on memory cards. Step 2 is to play memory in order to know what’s what.
  • 54. Step 3 means filling in a Kolb test and exploring what social media DELICIOUS websites and webservices fit you best. evaluation DIGG STUMBLEUPON intelligence GOOGLE ALERTS NING HYVES FACEBOOK LINKEDIN www.vergouwenoverduin.nl/Testen_Kolbtest.html think UNILYZER SCOUTLABS TWITTERCOUNTER GOOGLE ANALYTICS dream SCRIBD SOCIALIZR GOOGLE DOCS LINKEDIN GROUPS GOOGLE WAVE WESHARE TWIKI TWITTER IGOOGLE SLIDESHARE dialogue YOUTUBE network decide WORDPRESS do publishing operation