Jacques Timmermans, Consulting Services [Pharm.D., Ph.D.] Brussels, Belgium http://www.jacquestimmermans.com

1. Process flow analysis and optimization of an hospital drug system (deployment of integrated pharmacy software)
Groups & Departments
FINANCE Key players
Drug stock CARE UNITS
Drug flow
Health Patient Data flow
insurance invoice Nursing
Physical/virtual interfaces
INVOICING
SOFTWARE
3
ELECTRONIC
PHARMACY 4 PRESCRIBING 2 M.D.
SOFTWARE
Suppliers 41
5 1
FORMULARY Pharmacists
DRUGS 30 Patient
31 40 6
10
PATIENT
NON FORMULARY PHARMACY
RETURNED 26
32 14 11 TREATMENTS DRUG STOCK
SOFTWARE
Wholesaler 12
20
DRUG
21 23
24 25
DISTRIBUTION
ACCOUNTING 33 13
CENTRAL EMERGENCY
22
Supplier’s DRUG STOCK STOCK
invoice ACCOUNTING
SOFTWARE DUTY PHARMACY
Permanent
inventory
Jacques Timmermans, Consulting Services

2. Process flow analysis and optimization of an hospital drug system Groups & Departments
Key players
FINANCE Drug stock
Drug flow
Patient Health PHARMACY Physical/virtual Interfaces
invoice insurance
Invoicing 8
26
software 6 MAILBOX CARE UNITS
PRESCRIP-
Pharmacists TIONS
7 4
6 5
25 M.D.
19 6
9 PHARMACY DATA ENTRY
FOR PRICING AND RESTOCKING 20 CENTRAL STOCK 18 RETURNED STOCK Patient
4
1
6 10 11
7 7 14
13
8
19 TREATMENT
PURCHASING 23 Pharm. staff DELIVERY Nursing
16
PHONE
20
21 ORDER MANAGEMENT TELETUBE 2
12
AND RECEPTION OF GOODS
8 & DESK 3
17
19 15
19 2
DUTY PHARMACY 3
22
23
24 EMERGENCY
STOCK 3
FORMULARY DRUGS NON FORMULARY
SUPPLIERS WHOLESALER
Jacques Timmermans, Consulting Services