SlideShare une entreprise Scribd logo
1  sur  29
Developing
Lean Culture

                               Dr Prem
                               Chartered Consultant | Author | Speaker



          Consultant – Private & Gov. Healthcare Orgs.
                Founder – Global Healthcare Network
                 Chief Editor – Health First Magazine



                    Info@DrPrem.com      |   w w w. D r P r e m . c o m
Info@DrPrem.com | www.DrPrem.com
Topic Landscape




                                                                               Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                 Key
  What is                     How to
             Ingredients                            Best
 Corporate                    develop
             of Corporate                         Practices
  Culture                   Lean Culture
               Culture?




                            Info@DrPrem.com   |   w w w. D r P r e m . c o m
What is Culture?




                                                                          Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
     • Culture means the patterns or the
       characteristics that is seen and
       followed in one particular area, say
       it country or region or association
       or group.


                       Info@DrPrem.com   |   w w w. D r P r e m . c o m
What is Corporate Culture




                                                                       Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
               Working Together




                    Info@DrPrem.com   |   w w w. D r P r e m . c o m
How do I define Corporate Culture




                                                                                           Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
         Professionalism                         Work Environment

                               Way of
                               Working


                               Corporate
                                Culture

 Knowledge
 Experience                                 Way of            Attitude
                     Way of
                                           Acting or
                    Thinking
                                           Reacting


                                      Info@DrPrem.com     |   w w w. D r P r e m . c o m
1. Communicate the purpose not only the task




                                                                           Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                        Info@DrPrem.com   |   w w w. D r P r e m . c o m
1. Communicate the Purpose not only task




                                                                                       Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                          Communicate
                          • Purpose Benefits
                          • Challenges


           Arrange
           • Meetings
           • Workshops
           • Gatherings

                          Involve
                          • Stars
                          • Key Employees




                                    Info@DrPrem.com   |   w w w. D r P r e m . c o m
2. Be there for staff




Info@DrPrem.com
|
w w w. D r P r e m . c o m




                             Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
2. Be there for staff




                                                                                        Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
• Management must     • Leaders must inspire   • Regular Training is
  support members /     and motivate             the key for
  staff                                          improvement and
                                                 involvement




Support                Inspire                  Training



                                     Info@DrPrem.com   |   w w w. D r P r e m . c o m
3. Finds the root cause of mistakes rather
than directly hitting staff / members.




                                                                         Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                      Info@DrPrem.com   |   w w w. D r P r e m . c o m
3. Finds the root cause of mistakes rather
than directly hitting staff / members.




                                                                                          Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
  Lean management believes in finding the actual
  cause of problem or mistake.


       It gives a direction to check out the errors
       which have evolved because of faulty procedure
       rather than blaming the members for it.


            When problems are investigated, tackle the
            process first not the people.




                                     Info@DrPrem.com     |   w w w. D r P r e m . c o m
4. Setting examples to improve




                                                                        Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                   Be the change you want to
                   see in the world

                   My life is my message




                   Info@DrPrem.com     |   w w w. D r P r e m . c o m
4. Setting examples to improve




                                                                                                 Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
Lean management also admires accepting mistakes, especially by the leaders or
the management.


If the management expects certain things from its subordinates then they
themselves should try it under live circumstances to experience the problems
faced of the followers.


Simple things like honesty, sincerity and morality are very important in an
organization.




                                            Info@DrPrem.com     |   w w w. D r P r e m . c o m
5. Encourages members to treat others
with respect




                                                                        Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                     Info@DrPrem.com   |   w w w. D r P r e m . c o m
5. Encourages members to treat others
with respect




                                                                                     Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
           Lean has a principle which encourages people to treat
             others as they would love to be treated by others
 Respect



            This creates a sense of behaviour with customers/
             patients and most importantly with colleagues.


           In such environment, even mistakes will be treated as
                         opportunities to improve.




                                 Info@DrPrem.com    |   w w w. D r P r e m . c o m
Best Practices


Develop Lean Culture

               Info@DrPrem.com   |   w w w. D r P r e m . c o m
Info@DrPrem.com | www.DrPrem.com
Wake-Up - Crawl – Walk - Run




                                                                 Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
              Info@DrPrem.com   |   w w w. D r P r e m . c o m
Don’t Blame.




                                                                  Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                      If you are throwing
                      mud, you are making
                      your hands dirty on
                      first place.



               Info@DrPrem.com   |   w w w. D r P r e m . c o m
Focus




                                                           Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
        Do only Important work.

        Do what is needed.

        Don’t do all.



        Info@DrPrem.com   |   w w w. D r P r e m . c o m
Use tools based on problem




                                                                        Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                          Use selective tools

                          Don’t use all tools

                          Use separate tools for
                          separate problem



                   Info@DrPrem.com     |   w w w. D r P r e m . c o m
Innovate




Info@DrPrem.com
|
w w w. D r P r e m . c o m




                             Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
How Google Innovate?




Info@DrPrem.com
|
w w w. D r P r e m . c o m




                             Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
Google Innovation




                                                                                     Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
Ideas come from Everywhere from everyone.


Share everything about innovative projects. Give a
chance to add to or comment on the process.

If you are brilliant we are hiring, If your company
thrives on innovation, you cant afford to pass talent.




                                  Info@DrPrem.com   |   w w w. D r P r e m . c o m
Google Innovation




                                                                              Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
Give employees a license to pursue their
dream


Prototypes (beta) vs Perfection.


Don’t fool. Use Data.


                           Info@DrPrem.com   |   w w w. D r P r e m . c o m
Google Innovation




                                                                               Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
Set boundaries. Deadline.


Worry about User and Usage. Money will
follow.

Don’t kill projects. Learn from 3m post
note.


                            Info@DrPrem.com   |   w w w. D r P r e m . c o m
Religion of Reuse




                                                                         Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                       Toyota’s 80-80-80 Rule

                       80% reuse will cut lead
                       time by 80% at 80%
                       productivity which results:

                       Shorter Lead Time
                       Higher Productivity



                    Info@DrPrem.com     |   w w w. D r P r e m . c o m
Honor & Celebrate Achievements




                                                                     Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                    Honor Progress
                    Celebrate milestones

                  Info@DrPrem.com   |   w w w. D r P r e m . c o m
Topic Landscape




                                                                               Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
                 Key
  What is                     How to
             Ingredients                            Best
 Corporate                    develop
             of Corporate                         Practices
  Culture                   Lean Culture
               Culture?




                            Info@DrPrem.com   |   w w w. D r P r e m . c o m
Developing
Lean Culture

                               Dr Prem
                               Chartered Consultant | Author | Speaker



          Consultant – Private & Gov. Healthcare Orgs.
                Founder – Global Healthcare Network
                 Chief Editor – Health First Magazine



                    Info@DrPrem.com      |   w w w. D r P r e m . c o m
Info@DrPrem.com | www.DrPrem.com

Contenu connexe

En vedette

Emerging trends in medical tourism marketing by dr prem jagyasi
Emerging trends in medical tourism marketing by dr prem jagyasiEmerging trends in medical tourism marketing by dr prem jagyasi
Emerging trends in medical tourism marketing by dr prem jagyasiDr Prem Jagyasi
 
Global healthcare future, technology, trends and innovation by Dr Prem Jagyasi
Global healthcare future, technology, trends and innovation by Dr Prem JagyasiGlobal healthcare future, technology, trends and innovation by Dr Prem Jagyasi
Global healthcare future, technology, trends and innovation by Dr Prem JagyasiDr Prem Jagyasi
 
Medical tourism blues, and how to cure them by Dr Prem Jagyasi
Medical tourism blues, and how to cure them by Dr Prem Jagyasi Medical tourism blues, and how to cure them by Dr Prem Jagyasi
Medical tourism blues, and how to cure them by Dr Prem Jagyasi Dr Prem Jagyasi
 
Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...
Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...
Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...Dr Prem Jagyasi
 
Booming medical tourism opportunities and challanges by dr prem jagyasi
Booming medical tourism   opportunities and challanges by dr prem jagyasiBooming medical tourism   opportunities and challanges by dr prem jagyasi
Booming medical tourism opportunities and challanges by dr prem jagyasiDr Prem Jagyasi
 
Medical tourism blues and how to cure them by dr prem jagyasi
Medical tourism blues and how to cure them by dr prem jagyasiMedical tourism blues and how to cure them by dr prem jagyasi
Medical tourism blues and how to cure them by dr prem jagyasiDr Prem Jagyasi
 
The Role Of Facilitator In Medical Tourism by Dr Prem Jagyasi
The Role Of Facilitator In Medical Tourism by Dr Prem JagyasiThe Role Of Facilitator In Medical Tourism by Dr Prem Jagyasi
The Role Of Facilitator In Medical Tourism by Dr Prem JagyasiDr Prem Jagyasi
 
Medical tourism marketing – opportunities and challenges by Dr Prem Jagyasi
Medical tourism marketing – opportunities and challenges by Dr Prem JagyasiMedical tourism marketing – opportunities and challenges by Dr Prem Jagyasi
Medical tourism marketing – opportunities and challenges by Dr Prem JagyasiDr Prem Jagyasi
 
Behavioural Challenges In Adopting Lean Culture
Behavioural Challenges In Adopting Lean CultureBehavioural Challenges In Adopting Lean Culture
Behavioural Challenges In Adopting Lean CultureSunil Mundra
 
Lean Culture (What is it, Why do we want it, How do we get it)
Lean Culture (What is it, Why do we want it, How do we get it)Lean Culture (What is it, Why do we want it, How do we get it)
Lean Culture (What is it, Why do we want it, How do we get it)Integris Performance Advisors
 
TPS Lean Healthcare Overview
TPS Lean Healthcare OverviewTPS Lean Healthcare Overview
TPS Lean Healthcare Overviewringbritsen
 
Gemba walk: the start of your lean journey
Gemba walk: the start of your lean journeyGemba walk: the start of your lean journey
Gemba walk: the start of your lean journeyboscollkid
 
Lean Culture Introduction
Lean Culture IntroductionLean Culture Introduction
Lean Culture IntroductionAnkit Patel
 

En vedette (18)

Emerging trends in medical tourism marketing by dr prem jagyasi
Emerging trends in medical tourism marketing by dr prem jagyasiEmerging trends in medical tourism marketing by dr prem jagyasi
Emerging trends in medical tourism marketing by dr prem jagyasi
 
Global healthcare future, technology, trends and innovation by Dr Prem Jagyasi
Global healthcare future, technology, trends and innovation by Dr Prem JagyasiGlobal healthcare future, technology, trends and innovation by Dr Prem Jagyasi
Global healthcare future, technology, trends and innovation by Dr Prem Jagyasi
 
Medical tourism blues, and how to cure them by Dr Prem Jagyasi
Medical tourism blues, and how to cure them by Dr Prem Jagyasi Medical tourism blues, and how to cure them by Dr Prem Jagyasi
Medical tourism blues, and how to cure them by Dr Prem Jagyasi
 
Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...
Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...
Macedonia Tourism - Opportunities, Challange and Trends | Dr Prem Jagyasi | D...
 
Booming medical tourism opportunities and challanges by dr prem jagyasi
Booming medical tourism   opportunities and challanges by dr prem jagyasiBooming medical tourism   opportunities and challanges by dr prem jagyasi
Booming medical tourism opportunities and challanges by dr prem jagyasi
 
Medical tourism blues and how to cure them by dr prem jagyasi
Medical tourism blues and how to cure them by dr prem jagyasiMedical tourism blues and how to cure them by dr prem jagyasi
Medical tourism blues and how to cure them by dr prem jagyasi
 
The Role Of Facilitator In Medical Tourism by Dr Prem Jagyasi
The Role Of Facilitator In Medical Tourism by Dr Prem JagyasiThe Role Of Facilitator In Medical Tourism by Dr Prem Jagyasi
The Role Of Facilitator In Medical Tourism by Dr Prem Jagyasi
 
Medical tourism marketing – opportunities and challenges by Dr Prem Jagyasi
Medical tourism marketing – opportunities and challenges by Dr Prem JagyasiMedical tourism marketing – opportunities and challenges by Dr Prem Jagyasi
Medical tourism marketing – opportunities and challenges by Dr Prem Jagyasi
 
Behavioural Challenges In Adopting Lean Culture
Behavioural Challenges In Adopting Lean CultureBehavioural Challenges In Adopting Lean Culture
Behavioural Challenges In Adopting Lean Culture
 
Lean Culture (What is it, Why do we want it, How do we get it)
Lean Culture (What is it, Why do we want it, How do we get it)Lean Culture (What is it, Why do we want it, How do we get it)
Lean Culture (What is it, Why do we want it, How do we get it)
 
TPS Lean Healthcare Overview
TPS Lean Healthcare OverviewTPS Lean Healthcare Overview
TPS Lean Healthcare Overview
 
Lean healthcare
Lean healthcareLean healthcare
Lean healthcare
 
Gemba walk discussion
Gemba walk  discussionGemba walk  discussion
Gemba walk discussion
 
Gemba Walk 201
Gemba Walk 201Gemba Walk 201
Gemba Walk 201
 
Developing A Lean Culture by Gregg Miner
Developing A Lean Culture by Gregg MinerDeveloping A Lean Culture by Gregg Miner
Developing A Lean Culture by Gregg Miner
 
Gemba walk: the start of your lean journey
Gemba walk: the start of your lean journeyGemba walk: the start of your lean journey
Gemba walk: the start of your lean journey
 
Lean Culture Introduction
Lean Culture IntroductionLean Culture Introduction
Lean Culture Introduction
 
Taking a Gemba Walk
Taking a Gemba WalkTaking a Gemba Walk
Taking a Gemba Walk
 

Similaire à Developing Lean Culture by Dr Prem | DrPrem.com

How to improve leadership skills? By Dr. Randa
How to improve leadership skills? By Dr. RandaHow to improve leadership skills? By Dr. Randa
How to improve leadership skills? By Dr. RandaDr Ghaiath Hussein
 
Think Tank V Key Takeaways & Best Practices
Think Tank V Key Takeaways & Best PracticesThink Tank V Key Takeaways & Best Practices
Think Tank V Key Takeaways & Best PracticesJustin Barnes
 
Organizational Change and Development - Module 5 - MG University - Manu Melw...
Organizational Change and Development - Module 5 - MG University  - Manu Melw...Organizational Change and Development - Module 5 - MG University  - Manu Melw...
Organizational Change and Development - Module 5 - MG University - Manu Melw...manumelwin
 
Respect for People and Continuous Improvement for Healthcare
Respect for People and Continuous Improvement for HealthcareRespect for People and Continuous Improvement for Healthcare
Respect for People and Continuous Improvement for HealthcareMark Graban
 
Employee Rights and HR Communications
Employee Rights and HR CommunicationsEmployee Rights and HR Communications
Employee Rights and HR CommunicationsHaris Bin Zahid
 
Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...
Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...
Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...Hint
 
How to improve leadership skills Dr. Randa Mohammed
How to improve leadership skills Dr. Randa MohammedHow to improve leadership skills Dr. Randa Mohammed
How to improve leadership skills Dr. Randa MohammedDr Ghaiath Hussein
 
Social Media Prescription for Physicians and Medical Practice Executives
Social Media Prescription for Physicians and Medical Practice ExecutivesSocial Media Prescription for Physicians and Medical Practice Executives
Social Media Prescription for Physicians and Medical Practice Executiveslinejboise
 
Social Media Prescription for Physicians and Medical Practice Executives (05-...
Social Media Prescription for Physicians and Medical Practice Executives (05-...Social Media Prescription for Physicians and Medical Practice Executives (05-...
Social Media Prescription for Physicians and Medical Practice Executives (05-...James Lineberger
 
Birkman Presentation Overview
Birkman Presentation OverviewBirkman Presentation Overview
Birkman Presentation OverviewRONALD_SHENBERGER
 
emotional support animals lecture1professionalethics1-240316174041-0516c929.pdf
emotional support animals lecture1professionalethics1-240316174041-0516c929.pdfemotional support animals lecture1professionalethics1-240316174041-0516c929.pdf
emotional support animals lecture1professionalethics1-240316174041-0516c929.pdfadamhales9001
 
emotional support animals where is the animal live free.pptx
emotional support animals where is the animal live free.pptxemotional support animals where is the animal live free.pptx
emotional support animals where is the animal live free.pptxadamhales9001
 
Strategies to enhance employee well-being and engagement
Strategies to enhance employee well-being and engagementStrategies to enhance employee well-being and engagement
Strategies to enhance employee well-being and engagementMindy Pierce
 
Physician Partnership: Mission Critical to Advancing Patient Safety and Quality
Physician Partnership: Mission Critical to Advancing Patient Safety and QualityPhysician Partnership: Mission Critical to Advancing Patient Safety and Quality
Physician Partnership: Mission Critical to Advancing Patient Safety and QualityCanadian Patient Safety Institute
 
Group presentation
Group presentationGroup presentation
Group presentationsheacourtney
 
Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018
Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018
Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018Hint
 

Similaire à Developing Lean Culture by Dr Prem | DrPrem.com (20)

How to improve leadership skills? By Dr. Randa
How to improve leadership skills? By Dr. RandaHow to improve leadership skills? By Dr. Randa
How to improve leadership skills? By Dr. Randa
 
Think Tank V Key Takeaways & Best Practices
Think Tank V Key Takeaways & Best PracticesThink Tank V Key Takeaways & Best Practices
Think Tank V Key Takeaways & Best Practices
 
Organizational Change and Development - Module 5 - MG University - Manu Melw...
Organizational Change and Development - Module 5 - MG University  - Manu Melw...Organizational Change and Development - Module 5 - MG University  - Manu Melw...
Organizational Change and Development - Module 5 - MG University - Manu Melw...
 
Sedaring CV writing for medical professionals
Sedaring   CV writing for medical professionalsSedaring   CV writing for medical professionals
Sedaring CV writing for medical professionals
 
Respect for People and Continuous Improvement for Healthcare
Respect for People and Continuous Improvement for HealthcareRespect for People and Continuous Improvement for Healthcare
Respect for People and Continuous Improvement for Healthcare
 
Employee Rights and HR Communications
Employee Rights and HR CommunicationsEmployee Rights and HR Communications
Employee Rights and HR Communications
 
Business Ethics 09
Business Ethics 09Business Ethics 09
Business Ethics 09
 
Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...
Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...
Brian Forrest, MD & Emilie Scott, MD - Pearls of Wisdom for DPC Practices – W...
 
How to improve leadership skills Dr. Randa Mohammed
How to improve leadership skills Dr. Randa MohammedHow to improve leadership skills Dr. Randa Mohammed
How to improve leadership skills Dr. Randa Mohammed
 
Social Media Prescription for Physicians and Medical Practice Executives
Social Media Prescription for Physicians and Medical Practice ExecutivesSocial Media Prescription for Physicians and Medical Practice Executives
Social Media Prescription for Physicians and Medical Practice Executives
 
Social Media Prescription for Physicians and Medical Practice Executives (05-...
Social Media Prescription for Physicians and Medical Practice Executives (05-...Social Media Prescription for Physicians and Medical Practice Executives (05-...
Social Media Prescription for Physicians and Medical Practice Executives (05-...
 
Birkman Presentation Overview
Birkman Presentation OverviewBirkman Presentation Overview
Birkman Presentation Overview
 
emotional support animals lecture1professionalethics1-240316174041-0516c929.pdf
emotional support animals lecture1professionalethics1-240316174041-0516c929.pdfemotional support animals lecture1professionalethics1-240316174041-0516c929.pdf
emotional support animals lecture1professionalethics1-240316174041-0516c929.pdf
 
emotional support animals where is the animal live free.pptx
emotional support animals where is the animal live free.pptxemotional support animals where is the animal live free.pptx
emotional support animals where is the animal live free.pptx
 
Strategies to enhance employee well-being and engagement
Strategies to enhance employee well-being and engagementStrategies to enhance employee well-being and engagement
Strategies to enhance employee well-being and engagement
 
College Essay On Honor College
College Essay On Honor CollegeCollege Essay On Honor College
College Essay On Honor College
 
Physician Partnership: Mission Critical to Advancing Patient Safety and Quality
Physician Partnership: Mission Critical to Advancing Patient Safety and QualityPhysician Partnership: Mission Critical to Advancing Patient Safety and Quality
Physician Partnership: Mission Critical to Advancing Patient Safety and Quality
 
Authors of quality
Authors of quality Authors of quality
Authors of quality
 
Group presentation
Group presentationGroup presentation
Group presentation
 
Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018
Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018
Paul Thomas, MD - DPC Hustles Harder - DPC Summit 2018
 

Developing Lean Culture by Dr Prem | DrPrem.com

  • 1. Developing Lean Culture Dr Prem Chartered Consultant | Author | Speaker Consultant – Private & Gov. Healthcare Orgs. Founder – Global Healthcare Network Chief Editor – Health First Magazine Info@DrPrem.com | w w w. D r P r e m . c o m Info@DrPrem.com | www.DrPrem.com
  • 2. Topic Landscape Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Key What is How to Ingredients Best Corporate develop of Corporate Practices Culture Lean Culture Culture? Info@DrPrem.com | w w w. D r P r e m . c o m
  • 3. What is Culture? Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com • Culture means the patterns or the characteristics that is seen and followed in one particular area, say it country or region or association or group. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 4. What is Corporate Culture Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Working Together Info@DrPrem.com | w w w. D r P r e m . c o m
  • 5. How do I define Corporate Culture Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Professionalism Work Environment Way of Working Corporate Culture Knowledge Experience Way of Attitude Way of Acting or Thinking Reacting Info@DrPrem.com | w w w. D r P r e m . c o m
  • 6. 1. Communicate the purpose not only the task Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 7. 1. Communicate the Purpose not only task Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Communicate • Purpose Benefits • Challenges Arrange • Meetings • Workshops • Gatherings Involve • Stars • Key Employees Info@DrPrem.com | w w w. D r P r e m . c o m
  • 8. 2. Be there for staff Info@DrPrem.com | w w w. D r P r e m . c o m Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
  • 9. 2. Be there for staff Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com • Management must • Leaders must inspire • Regular Training is support members / and motivate the key for staff improvement and involvement Support Inspire Training Info@DrPrem.com | w w w. D r P r e m . c o m
  • 10. 3. Finds the root cause of mistakes rather than directly hitting staff / members. Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 11. 3. Finds the root cause of mistakes rather than directly hitting staff / members. Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Lean management believes in finding the actual cause of problem or mistake. It gives a direction to check out the errors which have evolved because of faulty procedure rather than blaming the members for it. When problems are investigated, tackle the process first not the people. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 12. 4. Setting examples to improve Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Be the change you want to see in the world My life is my message Info@DrPrem.com | w w w. D r P r e m . c o m
  • 13. 4. Setting examples to improve Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Lean management also admires accepting mistakes, especially by the leaders or the management. If the management expects certain things from its subordinates then they themselves should try it under live circumstances to experience the problems faced of the followers. Simple things like honesty, sincerity and morality are very important in an organization. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 14. 5. Encourages members to treat others with respect Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 15. 5. Encourages members to treat others with respect Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Lean has a principle which encourages people to treat others as they would love to be treated by others Respect This creates a sense of behaviour with customers/ patients and most importantly with colleagues. In such environment, even mistakes will be treated as opportunities to improve. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 16. Best Practices Develop Lean Culture Info@DrPrem.com | w w w. D r P r e m . c o m Info@DrPrem.com | www.DrPrem.com
  • 17. Wake-Up - Crawl – Walk - Run Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 18. Don’t Blame. Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com If you are throwing mud, you are making your hands dirty on first place. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 19. Focus Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Do only Important work. Do what is needed. Don’t do all. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 20. Use tools based on problem Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Use selective tools Don’t use all tools Use separate tools for separate problem Info@DrPrem.com | w w w. D r P r e m . c o m
  • 21. Innovate Info@DrPrem.com | w w w. D r P r e m . c o m Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
  • 22. How Google Innovate? Info@DrPrem.com | w w w. D r P r e m . c o m Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
  • 23. Google Innovation Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Ideas come from Everywhere from everyone. Share everything about innovative projects. Give a chance to add to or comment on the process. If you are brilliant we are hiring, If your company thrives on innovation, you cant afford to pass talent. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 24. Google Innovation Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Give employees a license to pursue their dream Prototypes (beta) vs Perfection. Don’t fool. Use Data. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 25. Google Innovation Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Set boundaries. Deadline. Worry about User and Usage. Money will follow. Don’t kill projects. Learn from 3m post note. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 26. Religion of Reuse Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Toyota’s 80-80-80 Rule 80% reuse will cut lead time by 80% at 80% productivity which results: Shorter Lead Time Higher Productivity Info@DrPrem.com | w w w. D r P r e m . c o m
  • 27. Honor & Celebrate Achievements Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Honor Progress Celebrate milestones Info@DrPrem.com | w w w. D r P r e m . c o m
  • 28. Topic Landscape Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Key What is How to Ingredients Best Corporate develop of Corporate Practices Culture Lean Culture Culture? Info@DrPrem.com | w w w. D r P r e m . c o m
  • 29. Developing Lean Culture Dr Prem Chartered Consultant | Author | Speaker Consultant – Private & Gov. Healthcare Orgs. Founder – Global Healthcare Network Chief Editor – Health First Magazine Info@DrPrem.com | w w w. D r P r e m . c o m Info@DrPrem.com | www.DrPrem.com