The document discusses a business initiative to provide a place for employees, customers, and partners to build relationships and create better business solutions. The SAP Community Network resulted in a 15% reduction in product release cycles, 5% increase in partner sales, increased support call avoidance, over 90 ideas delivered or in development, and total membership of 2.5 million with 20 million monthly views. A second initiative aimed to provide better customer service by enabling better collaboration and communication across the sales organization. The solution, Jive, achieved viral adoption with over 40,000 users and 1,700 groups within five months, and 100% total adoption with 40,000 monthly active users. It helped eliminate regional boundaries and leverage collective knowledge to improve

1. Business Initiative
Provide a place for employees, customers and partners to build relationships in a
network and create better business solutions
Results
• SCN delivers social innovation, social commerce, social intelligence and insight
• 15% increase reduction in product release cycles
• 5% increase in partner sales
• Increased support call avoidance
• More than 90 ideas delivered or in product development
• Total members: 2.5 million
• Monthly activity: 20 million views
SAP Community Network has produced 15% reduction
in product release cycles and 5% increase in
partner sales.

3. Business Initiative
Provide better customer service by providing a solution to better connect the
sales organization for collaboration and communication
Results
• Viral adoption – over 40,000 users and 1700 groups within first five months
• Total adoption: 100% (52,513 out of 52,513)
• Monthly activity: 76% (40,000+ out of 52,513)
“Jive has helped eliminate our regional boundaries bringing us closer as a global
Presales organization. We are now able to quickly leverage the full power of our
collective knowledge and perspectives to provide our customers with even greater
customer service.”
Mary Lange, Global Vice President