The effectiveness of methods of communciation

1. THE EFFECTIVENESS OF
METHODS OF
COMMUNICATION

2. KEY CONCEPT
• BARRIERS AND/OR ACTIONS CAN LIMIT COMMUNICATION, BUT ACTIVE
LISTENING CAN ENHANCE COMMUNICATION.

4. KEY TERMS
• COMMUNICATION BARRIERS ARE ANYTHING THAT DISTORTS OR INTERRUPTS THE MESSAGE AND
ITS MEANING.
• FILTERING OCCURS WHEN A SENDER MANIPULATES INFORMATION SO THE RECEIVER WILL SEE IT
MORE FAVOURABLY.
• INFORMATION OVERLOAD IS AN EXCESS OF INFORMATION CAUSING THE READER TO BECOME
OVERWHELMED AND CONFUSED.
• PERCEPTION IS THE PROCESS THROUGH WHICH PEOPLE SELECT, ORGANISE AND INTERPRET
INFORMATION TO CREATE MEANING.
• ACTIVE LISTENING AIMS TO PRODUCE TRUST AND COOPERATION AND INVOLVES THE LISTENER
REMAINING SILENT, BUT PAYING CLOSE ATTENTION TO THE MOOD AND WORDS OF THE SPEAKER.
THE ACTIVE LISTENER MAY LATER PARAPHRASE THE SPEAKER'S MESSAGE AND DESCRIBE THE
SPEAKER'S MOOD.

5. BARRIERS TO EFFECTIVE COMMUNICATION
IN THE WORK PLACE

6. DID YOU KNOW?
• RESEARCH SHOWS THAT ABOUT 70 PER CENT OF WORKPLACE MISTAKES ARE
THE RESULT OF INEFFICIENT (POOR) COMMUNICATION. IT IS ALSO THE MOST
QUOTED CAUSE OF EMPLOYEE FRUSTRATION AND BUSINESS FAILURE.