Mobile devices have changed the world, but what about staff in our organisations? This presentation explores what functionality should be delivered within the enterprise, and how. (Presentation given in Paris, May 2011.)

1. Delivering a mobile enterprise James Robertson, Step Two Designs Email: jamesr@steptwo.com.auTwitter: s2d_jamesr

2. {The worldhas changed}

4. {What about staffin our organisations?}

5. Four types of enterprise mobility

6. 1. Mobile connectivity 2. Mobile productivity 3. Fieldforce automation 4. Desktop replacement

7. 1. Mobile connectivity Email Address book Calendar Real-time comms, presence awareness Corporate and operational news

8. Screenshot provided courtesy of TDC Mobile

9. 2. Mobile productivity Focus is on knowledge workers Provide always-available functionality Not a desktop replacement Very different design approaches Integrate with device capabilities

10. Screenshot provided courtesy of UK Parliament

11. Screenshot provided courtesy of QUT

12. 3. Fieldforce automation This has been happening for more than a decade Dedicated, often ruggedised devices Single-purpose applications Offline synchronisation with back-end systems Huge productivity benefits

13. 4. Desktop replacement Why is it that senior management get all the cool toys first!? Mobile versions of desktop tools 3G and wi-fi connectivity Very different from other three scenarios

14. Delivering a mobile enterprise

15. 1st PRINCIPLE Don’t deliver a “mobile version” of your intranet

17. 2nd PRINCIPLE Target true mobile and field needs

18. {What six thingsdo staff need on theirmobile devices?}

19. Screenshots provided courtesy of UK Parliament

20. Screenshot provided courtesy of UK Parliament

21. Screenshots provided courtesy of UK Parliament

22. 3rd PRINCIPLE Mobile devices are personal devices

23. Screenshot provided courtesy of QUT

24. Screenshot provided courtesy of QUT

25. Screenshot provided courtesy of QUT

26. Screenshot provided courtesy of QUT

27. 4th PRINCIPLE Reach the broadest range of devices

28. Screenshot provided courtesy of QUT

29. 5th PRINCIPLE Have a mobile enterprise strategy

30. Who and what? Where? What are the common tasks for mobile devices? Key information needed? Enterprise systems? One-way or two-way? What mobile capabilities should be used? Are there key groups of staff with specific needs? Where in Australia must it work? What other countries and networks should be supported? Will international roaming be supported?

31. How? When? What devices will be supported? Will phones be provided? How to gain access? In-house developed, or third-party? Security? Data protection? What will be delivered initially? Longer-term vision? Phased approach? How to respond to new devices and capabilities?

32. How much? Why? What is the budget for delivering mobile functionality? How will data charges incurred by staff be covered? Business benefits? How will these be measured? How will core business needs be supported? How does mobile support long-term strategic plans?

33. 6th PRINCIPLE Start simple, and target business needs

34. James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles:www.steptwo.com.au/subscribe