Delivering Transformational Government through Enterprise GIS
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Presentation to North Ayrshire Council - 19th March 2010
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Delivering Transformational Government through Enterprise GIS
- 1. Delivering transformational government through enterprise GIS James Thompson Local Government Strategist, ESRI (UK) Ltd
- 2. Welcome and Introductions Presentation About me James Thompson Local Government Strategist, ESRI (UK) Introduction to ESRI (UK) Importance of geography within the context of government Examine how enterprise GIS can contribute to better Council services; greater choice for the citizen; improved environmental performance; and lower costs Examine some customer case studies Stimulate ideas, discussion and debate
- 3. ESRI - Globally ESRI is the world leader in GIS (geographic information system) modelling and mapping software and technology Global Software Company in California, USA Privately held The world’s fourth largest privately-owned software company 4,000 employees 1,000,000+ users worldwide Profitable and sustainable $100 million annual research and development spend
- 4. Team of 300 specialist staff in 8 offices delivers the largest pool of GIS skills in the UK Support more than 4,300 clients throughout UK 20 years experience in delivery of enterprise-wide GIS solutions Privately owned and profitable company Edinburgh Newcastle Belfast Newbury Cambridge Dublin Aylesbury Cardiff Newbury ESRI (UK) - Our Credentials Group Headquarters Aylesbury
- 5. ESRI (UK) has an extensive track record of enabling public services to become more efficient and businesses more profitable through the better use of geographic information Our Vision - For geographic information systems to be an indispensable part of daily life
- 7. We can provide customers with a fully integrated corporate GIS platform, and local government solutions
- 8. We have a customer retention record second to none – Our original local government customers are still with us todayUK Local Government Customers
- 9. Our Partners in Local Government We work with most of the leading suppliers and system integrators in local government to bring geography and mapping capabilities into your applications
- 10. What is a Geographic Information System A GIS is a system capable of capturing, storing, analysing and displaying geographically referenced information; that is data identified according to location. Visualisation of information on a map provides a much richer user experience than simply viewing the data on spreadsheets, graphs etc… Supports evidence-based decision making
- 11. GIS is nothing new 1854 London Cholera outbreak Dr John Snow created this map in an attempt to isolate what was infecting all the people. His study of the distribution of cholera deaths led to the source of the disease been linked to contaminated water pump. You could consider this map to be the first recorded mash-up, taking three distinct sets of data, and combining them into a single view.
- 12. Why does location matter? 80% of Council services have a location element Location awareness is increasingly becoming ubiquitous in this 3G, connected world? Interactive maps are now everywhere, accessed anywhere Increased public expectation of interactive maps on website Councils are increasingly using postcode-based information, searchable maps, 'find my nearest' and other location-based tools to enhance their electronic services to the public Featuring more and more in the Socitm “Better connected” survey
- 13. Our Vision - Geography integrating council servicesGeographic information underpins a vast range of council services . . . Around Shared Geospatial Infrastructure
- 14. The ‘Perfect Storm’ for Local Authorities 12 Climate change will have a significant impact on local government The Scottish Government faces significant challenges in balancing the budget while also delivering on its commitments and meeting increasing demands for public services. Audit Scotland – Scotland’s Public Finances 2009
- 16. Efficiency
- 17. Cost Savings
- 19. Better
- 20. Communication
- 21. Collaboration
- 22. CoordinationGeographic Knowledge Analyze Measure . . . Integrating Information Processes & Workflows Integrating Geography Into How We Behave
- 23. A Geographic Information SystemImproving Customer Service, Efficiency & Sustainability Manages, Analyses, Visualises and disseminates information on a geographic foundation…… …… for effective, timely and efficient collaboration, problem solving and decision making An Enterprise GIS delivers substantial business benefits to an organisation Sustainability Efficiency Customer Service
- 25. Increase productivity and the efficiency of front line services
- 26. Ensure the effective use of resources.....delivering cashable efficiency savings
- 27. Socitm – Channel benchmarking SOCITM Insight's report on website take-up and channel benchmarking has some interesting results. "Councils must recognise that self-service is an important means to providing services at much lower cost." "Channel shift will only work if websites work right first and every time." “42% of those surveyed, reported that they are not finding, or partly finding the information they are looking for on a council website. “ Channel costs - cost per transaction ©Goss Interactive - http://www.gossinteractive.com/channelshift
- 28. Web GIS is moving us into a new eraServing the citizen online Improving take-up of online services & citizen engagement Reduced transaction costs More effectively manage simple, high volume transactions Embed location capabilities throughout the website Social Media capabilities: Hyper local search Publish information as RSS feeds
- 29. Increase productivity of front line services Increasing contact centre productivity More calls resolved at first point of contact LocalView integration “The use of GIS makes us much more efficient, we can answer more calls, more quickly and can provide much more accurate and detailed information to callers at the same time.” Lambeth Service Centre, Team Manager.
- 30. Effective use of resources Where is the demand for council services? How to I optimise the deployment of my resources? What might the demand be in the future? – Customer Insight
- 33. Benefits of the geographic approach Reduce Costs Reduce miles Reduce fuel consumption Less vehicles Reduce overtime Increase Productivity Understand your operation Model scenarios and monitor activity Reduce CO2 emissions Auditing providers E.g. taxis for special needs children confirming you are getting vfm ArcLogistics software is a complete solution for creating optimised routes and solving scheduling problems. 22
- 35. GIS Analysis demonstrated only 29 vehicles were required instead of the current 34
- 36. Contracts re-tenderedCO2 Total Savings £300,000 p.a. Reduction in Carbon Footprint (17.63 tonnes of CO2 a year) . . . Better Decisions Using Geography
- 37. Total Savings £132,000 p.a. Lowering business costs RouteSmart offers a reduction in mileage of 12%. This will save £25,000 p.a. on diesel alone 14% capacity increase without increasing labour hours Overtime can be largely eliminated, saving ~£28,000 Additional capacity for future housing growth . . . Better Decisions Using Geography
- 38. Opportunities for shared services Evaluating the potential for establishing a joint waste authority – shared service for Northamptionshire. Drive time analysis shows how a shift from seven District Depots to three could be done .....without a drop in service. Total Saving potential saving > £1m p.a GIS is then used to develop optimised collection routes . . . Better Decisions Using Geography
- 40. Customer profiling - Targeting energy efficiency advice
- 41. Informing citizen behaviourLiving within environmental limits?
- 42. Climate Change It affects every single one of us…
- 43. Policy Context Climate Change Act 2009 least 42% cuts by 2020; 80% by 2050 duty on Public Bodies to contribute to the Act’s targets and to adaptation; duty of Local Authorities to establish energy efficiency discount schemes Climate Change Delivery Plan Carbon-free electricity generation sector by 2030, exploiting Scotland’s vast potential in renewable energy Requirement for a Public Engagement Strategy Not just regulation people need to take action
- 44. Modelling renewable energy capacity Scotland has 25% of Europe‘s wind energy potential. “Scotland to take the lead in the green energy revolution.” Alex Salmond First Minister Renewable Energy Targets 31% of power from Renewables by 2010 50% by 2020, currently at 20% 80% emission reduction target by 2050 Planners need to “define areas suitable for wind and other renewable energy developments.” NPPG (Scotland) 6 3D wind farm modeling and visualisation in ArcGIS Server
- 45. Drive changes in behaviour Thermal Mapping Watford Borough Council Solar Boston
- 46. Location awareness is increasingly becoming ubiquitous An enterprise approach to Geography & GIS is key Be confident that integrating location capabilities into your business workflows can enables you to do new things that bring business benefit to your organisation Are you maximising the potential benefits GIS could offer? From the examples you have seen today there similar opportunities for savings in North Ayrshire? Location … It’s Moving On
- 47. Thank you for listening! Welcome comments and questions. IdleMindedLee on Flickr : http://www.flickr.com/photos/leetorres/473422865/
Notes de l'éditeur
- It is important to note that ESRI is a privately held, financially secure company. Throughout our 40 year history, ESRI has always had zero debt and consistent growth. In today’s challenging economic times, GIS technology is a critical tool that helps organizations achieve their mission. ESRI has been developing GIS software and knowledge for the last 40 years. GIS, and helping our users be successful, is our sole focus.
- Our Vision - For geographic information systems to be an indispensable part of daily life.ESRI GIS is used by a vast range of organisations in Scotland - includingScottish PowerMobile working for field crews and improved asset managementSPSAIn December of last year, the Scottish Police Services Authority (SPSA) signed a 3-year licence agreement with ESRI (UK) which will now give every Scottish police force access to ESRI’s latest GIStools and capabilities. facilitating a national, joined up approach to geographic information management, sharing and analysis across all eight Scottish police forces and associated law enforcement agenciesScottish Natural HeritageScottish Government’s advisor on all aspects of nature and landscape in Scotland - Natural Spaces Interactive MapOver 75% of the local authorities in Scotland
- Combining layers of informationIdentifying spatial patternsVisualisationEvidence based decision making:Where are customers who are most in need of council services?Identify deprivation hotspot to target health inequalitiesAnalyse patterns of crime and ASB – in relation to the availability of youth servicesGIS is a key enabler in joining up government, transforming public services and enabling efficiency savings:Sharing information between agencies
- In fact Geographic information underpins a vast range of council services, from....Customer Services to Planning and Environmental servicesHowever our vision for the future is that all departments will maximise the potential value of Geographic Information including areas such as Education and Social ServicesOver coming the inefficiencies of silo working and integrating all Council information around a shared geospatial infrastructure.Increasingly also extending this Enterprise Infrastructure to other public sector partners
- It is hard to escape the constant speculation about Public Sector Spending and the implications for Local Government What is a ‘Perfect Storm’? ‘The simultaneous incidence of events, the combination of which amplifies the overall impact to extreme levels.’Financial Pressures- Impact of the recession, and the resulting public sector budget deficit.Public spending could be cut back for several years: possibly up to 10 yrs? Demographic PressuresIncreased demand for social care servicesRising Demand for Services- About a quarter of councils report increases in demand for care for elderly people. A third are already dealing with increases in homelessness.One in ten councils have seen higher demand for state school places for children that were previously educated privately. ESRI (UK) believes that Geographic Information Systems (GIS) software is an important enabler, helping public sector customers to better manage their operations, and so improve their sustainability performance.
- SOCITM Insight's report on website take-up and channel benchmarking has some interesting results."Councils must recognise that self-service is an important means to providing services at much lower cost.""Channel shift will only work if websites work right first and every time.""Websites are underinvested."Channel costs - cost per transactionFace-to-face £823Telephone £3.21Website £0.39A shift from face-to-face to websites creates a 95% cost saving.4.4 million, or 42% of those surveyed, reported that they are not finding, or partly finding the information they are looking for on a council website. This can result in avoidable contact (NI14) as users have to try another channel to find the information they are seeking. Again costing the council additional money.
- However web GIS is moving us into a new era, enabling councils to more effectively serve the citizen online. Offing more innovative ways of delivering public services online and of course more cost effectively.
- Despite offering making services available online the majority of citizens still need to speak to the council directly, often via the council’s contact centre.In order to respond to customers enquiries as quickly and efficiently as possible it is essential that staff in the contact centre have the access to the relevant information. Whether it is dealing with enquiries about local services or amenities or dealing with a report about a missed bin or abandoned vehicle, GIS can enable improved customer service; increase productivity; and enable the council to deliver more with less. London Borough of Lambeth estimate they use GIS used to answer 40% of all calls. “GIS is helping us to establish a good reputation for the local council as being helpful, informative and customer friendly.”
- Prudent management of resources and value for money is now more than ever a important consideration for local authorities. However adopt GIS and the geographic approach has many benefits in terms of ensuring the council provides good value for money in undertaking its activities and delivering services to the community.Where is the demand for council services?How to I optimise the deployment of my resources?What might the demand be in the future? – Customer Insight London Borough of Hammersmith and Fulham. - Director of Resident Services“We expect to achieve savings of £4 million year on year. At the same time, we can be confident that our new services will precisely meet the needs and preferences of our residents,” Chris Naylor,
- Climate Change Bill - reduction in greenhouse gas emissions from our own operations.
- A vast range of local government services are dependant on fleets of vehicles the delivery of every day services, for example…..Social ServicesSchool TransportSpecial Educational NeedsMeal on WheelsRefuse CollectionThe operation of these fleets is particularly vulnerable to the impact of oil price fluxuationsLong term oil prices are likely to remain above $100 - $150 a barrel.
- Background:173 Schools, 18 secondary schools, 6600 pupils entitled to free school transport255 contracts, 275 vehicles4500km of roadAnnual Cost of home to school transport £4.9mUsed Network Analyst together with other datasets and evaluated situationPiloted the analysis for 2 secondary schoolsCalculated routes based on number of pupils at each stop, bus capacity, max travel timeAt Withensea they were using 14 vehiclesGIS research suggested that only 11 vehicles requiredWent out to tenderMade cashable savingsWithensea: Saved 3 Vehicles (21% less), saving £120,000South Holderness: Saved 2 vehicles (10% less), saving £40,000Made non cashable savingsSave time of Front-line StaffReduction in Carbon Footprint (17.63 tonnes of CO2 a year)They put people who were not eligible on to the busesOther wins....Promoted the use of GIS in new areas of the councilDemonstrate Value of Investment in GIS
- Climate Change Act The 2008 Climate Change Act made the UK the first country in the world to put carbon emissions reduction targets into law and commits the government to an 80% cut in greenhouse gas emissions by 2050, and also a reduction in emissions of 34% by 2020. The Department of Energy and Climate Change (DECC) – Climate Change Act 2008Local low carbon economy: policy drivers In July 2009 a number of government strategies were published which provided clarity on the term ‘low carbon economy’. They also set out what local authorities can do to achieve the mandatory carbon budgets set by the Climate Change Act. This section of the presentation will consider how GIS can local authorities achieve their carbon reduction targets for 2020.
- It affects every single one of us…Sea level rise – risk of costal floodingAir pollution in our large citiesAgriculture and changes to our landscapePublic Health issues – Human and animal diseases (West Nile Virus / Blue Tongue)Heat effects on the elderly - ….. And of course floodingThese are all quintessentially geographic problems. However, we feel that The Geographic Approach offers an important framework for understanding and managing our earth and can help Local Authorities mitigate and adapt to the impacts of climate change
- The Government’s energy policy is now dealt with by the Department of Energy and Climate Change (DECC), and is set out in The Energy Bill which became the Energy Act 2008 when it was given Royal Assent on 26 November 2008. The Energy Act, alongside the Planning Act and Climate Change Act, provide the legislative framework which underpins the long term delivery of the Government’s energy and climate change strategy.Renewable energy is an integral part of the Government's longer-term aim of reducing CO2 emissions by 80% by 2050, based on a 1990 baseline. In 2000 the Government set a target of 10% of electricity supply from renewable energy by 2010, and in 2006 announced an aspiration to double that level by 2020.The UK's 21 million homes are responsible for 27% of CO2 emissions. Changes to Planning and Building control legislation will mean that all new homes in England will have to be carbon neutral by 2016The Carbon Reduction Commitment (CRC) is an obligatory emissions trading scheme covering non-energy intensive users in both public and private sectors, and is a central part of the UK's strategy to deliver the emission reduction targets set in the Climate Change Act 2008.
- Thermal MappingWith energy conservation hot on the agenda for citizens and government Web GIS can also be used to provide information to citizens about the energy efficiency of their property. Thermal imagery combined with building footprints can be used to reveal property ‘hot spots’ using a colour coded temperature map. This service enables residents view the energy performance of their property and allows the effective targeting of heat conservation initiatives and resources.Solar BostonIn 2007, Boston (USA) mayor Thomas Menino issued an executive order on climate change that set greenhouse gas reduction goals and outlined city strategies for recycling and renewable energy. Mayor Menino set a target of 25 megawatts of solar power installed by 2015. To support the Solar Boston program, Boston is using Web GIS technology to map current solar installations, track progress toward the mayor's goal, and allow Bostonians to analyze their rooftop solar energy potential.