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Global Voice Recognition Markets and Technologies Report
1. RnR Market Research Offers “Global Markets and Technologies for Voice Recognition”
Report at US$ 5450 (Single User License). The report got published in Jan 2013 & contains
172 pages.
This report provides
An overview of the software and hardware for voice recognition technologies and their markets
Analyses of global market trends, with data from 2011, estimates for 2012, and projections of
compound annual growth rates (CAGRs) through 2017
Discussion of top supplier market shares, new technologies, and the unique challenges faced by
each category in the future
Examination of the importance of traditional and emerging voice-enabled devices, as these media will
promote and extend voice recognition’s reach
Reviews of enabling technologies, corporate and national research and development funding, the
organizational and economic makeup of the voice recognition industry, and the legislative, political,
and environmental issues facing the industry
Listings of recent patent grants, as well as related mergers and acquisitions, licensing arrangements,
and partnerships
Comprehensive company profiles of major players in the industry.
REPORT SCOPE
INTRODUCTION
REASONS FOR THE STUDY AND ITS IMPORTANCE
In the coming decade, observers of the evolution in voice recognition technologies will no doubt look back to
2012 as the tipping point year – the time when speech adoption finally broke away from the enterprise niche
market of interactive voice response (IVR) solutions into broader uses that include consumer and health care
sectors. Advances in machine learning and statistical data-mining techniques, coupled with the ubiquitous
adoption of mobile devices, are helping voice recognition solutions get a new lease on life. With global
software revenues expected to reach $16.7 billion by 2017, this maturing industry continues to owe much of
its growth to advances in the critical triad of automatic speech recognition (ASR), text-to-speech (TTS), and
speaker verification (SV) technologies.
Companies, across all sectors and from every part of the voice recognition supply chain, seek a competitive
edge that will differentiate them in an increasingly crowded business environment. They want to create and
use products that can help them to be nimble and efficient and that will help them grow their customer base.
Converging technologies make partnerships a compelling way to introduce new products; however, an
uncertain global economy is offering fewer incentives to give rise to the number of mergers and acquisitions
that characterized the voice recognition (VR) space earlier in the new millennium.
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The second decade of the millennium has ushered in new uses for voice recognition products as
2. collaborative consumption, fueled by the proliferation of social networks, empowers everyone to be potentially
not only media consumers, but also producers of new applications. VR technologies help users identify
(biometrics), codify (health care), search (voice search), navigate (voice-enabled navigation), and control
(connected home). These technologies also help customers comply with privacy, safety and security
requirements dictated by law and by user expectations.
In the next five years companies will pair VR technologies with the latest research in artificial intelligence and
augmented reality, creating a new generation of compelling products. Consumers, primed by the success of
the Siri personal assistant, will expect products that not only predict their preferences but also offer new,
interactive ways to enhance their emotional experiences.
To address the rapidly growing mobile traffic demand of the emerging middle class in Africa and Asia as well
as in the highly developed geographic regions of North America and Europe, voice recognition providers are
partnering with manufacturers that are loading their products with voice-activated multimodal options. With
the help of these applications, drivers can navigate to their destinations; workers can voice-pick warehouse
inventory; doctors can automate medical transcription processes; lawyers can build their cases with e-
discovery products; homeowners control their environmental and security systems; and users of smart
devices can access applications by voice commands.
Geographic regions that have built out their broadband networks offer the best potential for growth, especially
in those areas where mobile devices are the primary mode for such frequently used functions as
entertainment, navigation and banking.
Products and applications that are smart, cost-effective and intuitive will hold the keys to the VR kingdom in
the next five years. Battle lines, drawn in the 2012 turf wars between Google, Samsung and Apple, where
each has fought for direct integration into mobile operating systems, indicate just how valuable these
companies perceive the stakes to be not only in the mobile market but also in capturing the imagination and
dollars of an ever-expanding global user base.
OBJECTIVES OF THE STUDY AND ITS CONTRIBUTION
Companies in the voice recognition space are facing challenges similar to those present in other technology
markets. Converging technologies offer the promise of new products and markets, especially in the fast-
growing mobile markets. They also invite disruptive activities as witnessed by the patent battles of such major
smartphone and application providers as Apple, Samsung and Google; each of these companies has
aggressive strategies for making major inroads into the lucrative voice recognition market, which is still largely
dominated by one provider, Nuance Communications.
Customers are applying the same measuring stick to voice-aided products and services as they do to other
products – they value accuracy, speed and efficiency. Whether obtaining stock quotes from their
smartphones, getting wake up calls from voice-enabled alarm clocks, or accessing voice-translated e-mail,
consumers have increasingly greater expectations about not only the quality of content, but also about the
quality of their experiences.
Traditional habits persist, especially when it comes to customer service. No matter how compelling the
content or how efficient the voice-enabled transaction, many consumers still prefer to talk to a live operator,
or to type when talking would suffice. They also remember unsuccessful experiences with speech recognition
applications that were implemented by early adopters. Virtual personal assistants, like Apple’s iPhone Siri
product, are helping to change users’ experience of voice-enabled technology – from frustrating to fulfilling.
Choosing voice recognition solutions remains a significant information technology (IT) investment – a fact not
lost on companies that, in better economic times, focus primarily on strategic growth. Compelled to keep
discretionary spending to a minimum, companies are more inclined to purchase products and services that
3. show a quantitative return on investment.
Being offered monetary incentives to streamline their operations as well as facing mandates to comply with
new federal regulations, health care professionals are balancing the requirements to contain costs with the
potential of voice-aided automated solutions that promise to increase documentation accuracy and enhance
customer satisfaction. Given the continued adoption of wireless devices and the seemingly insatiable
consumer and business demand for unlimited access to information, it is likely that many enterprising
companies will choose voice recognition solutions, either hosted at their site or shared in a cloud-computing
environment, for competitive advantage even when the short-term economic landscape is dotted with
question marks.
This report will analyze in depth voice recognition technologies and the market and applications they serve. It
addresses such questions as:
Who is using these technologies?
What benefits do they accrue from using them?
At what price points do they buy them?
Which markets will reap the most benefits from their adoption?
Which issues must be addressed to generate a successful return on investment?
AUDIENCE FOR THE REPORT
This report focuses on market potential for voice recognition technologies as well as current and future forces
shaping the voice-enabled market. It is targeted at manufacturers, supply chain personnel, marketing
managers, and futurists.
SCOPE AND CONTENT OF THE REPORT
This report analyzes voice recognition technologies and their markets. It recognizes the fact that integrated
software and hardware technologies together, coupled with enhanced devices, are the building blocks for
successful deployments. Additionally, tracking the growth of traditional and emerging voice-enabled
applications is important for extending voice recognition’s reach.
An overview of the voice recognition industry precedes later chapters that review the main voice recognition
markets and that discuss top supplier market share, current technologies, and the unique challenges faced by
each market in the future. Five-year forecasts follow, segmented by voice recognition categories and end
markets.
Succeeding chapters discuss emerging technologies, corporate and national research and development
funding, the organizational and economic makeup of the voice recognition industry, and the legislative,
political and environmental issues facing the industry. The changing dynamics of international market share
also are addressed.
The appendices contain information about upcoming voice recognition industry-related conferences and
recent patent grants, as well as a list of related mergers and acquisitions, licensing arrangements, and
partnerships.
METHODOLOGY AND INFORMATION SOURCES
Both primary and secondary research methodologies were used in preparing this report. The material
presented is based on information gathered from personal contacts within the voice recognition industry, as
well as on an analysis of the technologies, issues and concerns gathered from technical papers and industry
4. conferences. The report’s final analysis and projections combine the consensus of primary contacts and
BCC’s assumptions regarding the impact of both historical and emerging trends.
Additional data was obtained from analysis of secondary sources. These sources include trade publications,
trade associations, company literature, and online databases. This research was done to supplement BCC’s
understanding of applications, markets and trends in the voice recognition industry. All dollar estimates in this
report are based on 2012 constant dollars.
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Table Of Contents
Chapter- 1: INTRODUCTION - Complimentary
REASONS FOR THE STUDY AND ITS IMPORTANCE
OBJECTIVES OF THE STUDY AND ITS CONTRIBUTION
AUDIENCE FOR THE REPORT
SCOPE AND CONTENT OF THE REPORT
METHODOLOGY AND INFORMATION SOURCES
AUTHOR'S CREDENTIALS
RELATED BCC RESEARCH REPORTS
BCC ONLINE SERVICES
DISCLAIMER
Chapter- 2: SUMMARY
Table Summary : GLOBAL VOICE RECOGNITION MARKET, THROUGH 2017
Figure Summary : GLOBAL VOICE RECOGNITION MARKET, 2011 - 2017
Chapter- 3: OVERVIEW
IMPORTANCE OF THE INDUSTRY
INVESTOR CONFIDENCE
HISTORY OF THE INDUSTRY
SPEECH RECOGNITION LIFE CYCLE
DESCRIPTION OF THE INDUSTRY: MAJOR CATEGORIES
FUNDAMENTAL FUNCTIONS OF VOICE TECHNOLOGY
SCOPE OF REPORT CLASSIFIED BY MARKET
EFFECT ON THE FUTURE
Chapter- 4: MAJOR CATEGORIES
HARDWARE
SOFTWARE
ENHANCED DEVICES
Chapter- 5: SUMMARY: VOICE RECOGNITION CATEGORIES AND END MARKETS
TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORIES, THROUGH 2017
HARDWARE
SOFTWARE
ENHANCED DEVICES
END MARKETS
Chapter- 6: END-USE MARKETS: ENTERPRISE
ENTERPRISE MARKET
Chapter- 7: END-USE MARKETS: CONSUMER
CONSUMER MARKET
Chapter- 8: END-USE MARKETS: HEALTH CARE
HEALTH CARE MARKET
Chapter- 9: TECHNOLOGIES
TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS
5. CHALLENGES FACED BY SUPPORTING TECHNOLOGIES
RESEARCH AND DEVELOPMENT
INTELLECTUAL PROPERTY
Chapter- 10: INTERNATIONAL
PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, 2011-2012
Chapter- 11: INDUSTRY STRUCTURE
PROFILE OF VOICE RECOGNITION MARKET LEADER: NUANCE COMMUNICATIONS
VOICE RECOGNITION INDUSTRY RELATIONSHIPS
INDUSTRY CONCERNS
ORGANIZATIONS AND RESEARCH LABS
Chapter- 12: COMPANY PROFILES
3M HEALTH INFORMATION SYSTEMS
AJAXWEAVER
ANDREA ELECTRONICS CORP.
ANGEL
APPLIED VOICE & SPEECH TECHNOLOGIES INC. (AVST)
ASPECT COMMUNICATIONS CORP. (ASPT)
AURIX
AUTONOMY
AVAYA INC.
CHANT
CISCO
CLICKFOX
CONTACT SOLUTIONS, INC.
CONVERGYS CORP.
CYARA SOLUTIONS
DEMANDVOICE LLC
DIGITAL BASE PRODUCTIONS
DISAGGREGATE
ELOYALTY (A TELETECH COMPANY)
EMPIRIX, INC.
FRONTRANGE SOLUTIONS
GM VOICES, INC.
GOLD SYSTEMS
INFERENCE SOLUTIONS NORTH AMERICA
INFRAWARE
IQSERVICES
LOGITECH
LOQUENDO
LUMENVOX
MESSAGE TECHNOLOGIES, INC.
MICROAUTOMATION
MICROSOFT TELLME
MOVIDILO
NEXIDIA
NUANCE
PARLANCE
PHILLIPS SPEECH PROCESSING
PLUMVOICE
PRODUCT SUPPORT SOLUTIONS
RESOLVITY
RIGHT VOICE, INC.
6. SENSORY
SOFTEL
SYNTELLECT
TALKTECH
TELLME
USAN
VERINT SOLUTIONS
VOCOLLECT
VOICE2FORM
VOICEVAULT
VOLTDELTA ONDEMAND SOLUTIONS
VOXEO
WORDLY VOICES
WIZZARD SOFTWARE
WYDE VOICE
YDILO
Chapter- 13: APPENDIX5
VOICE RECOGNITION PARTNERSHIPS,2011-2012
MERGERS AND ACQUISITIONS, 2011-2012
LICENSING AGREEMENTS, 2011-2012
GLOBAL VOICE RECOGNITION PATENTS, 2011-2012
VOICE RECOGNITION INDUSTRY EVENTS
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