Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, you can apply them in smarter, more purposeful ways sure to boost the value you reap from each customer. This webinar reveals specific tips that you can use to optimize your customer relationships, including:
Targeting customers more accurately
Reacting to customers in real-time
Keeping up with rapid business change
Ensuring consistency in a multichannel world
Keeping costs down with scalable solutions.
This is the presentation from our webinar.
The webinar recording is available here: https://decisionmanagement.omnovia.com/archives/120372
15. Case study: Cable TV
Business challenges Solution Benefits
1.2M households Predictive analytics to 13-18% cross-sell hit
Many single-product predict churn, cross-sell rate on average
households Business rules use Up to 40% cross-sell
Whole industry suffers analytics and data to success rate for some
from low loyalty and drive dynamic scripts
Teams using the scripts
20%+ customer churn Embedded in call center have more sales
Increasing competition application to improve
decision making Reduced churn by 20-
and changing regulations 30%
36. Thank You
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decisionmangementsolutions.com
James Taylor, CEO
james@decisionmanagementsolutions.com
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