Social & Collaborative Learning in the Workplace

Social and Collabora-ve Learning in the Workplace Jane Hart Centre for Learning & Performance Technologies Social Learning Centre

@C4LPT

Social and Collabora-ve Learning in the Workplace AGENDA How to support social learning in the workplace Key social collabora=on tools that provide infrastructure Examples of social learning approaches for online and in person How learning can be embedded in the workﬂow

Social learning is a natural, con=nual process of learning with and from others. It’s nothing new!

…. but with the help of modern social technologies it is now possible to enable and support it in powerful new ways. “Social media can only help to support and enhance learning, but the presence of social media doesn’t necessarily mean social learning will take place.” Jane Hart, 10 things to remember about social learning and the use of social learning in the workplace

Top 100 Tools for Learning 2011 List compiled from the Top 10 Tools contribu=ons of 531 learning professionals worldwide

The Smart Worker .. 1.  recognises she learns con=nuously as she does her job 2.  wants immediate access to solu=ons to her performance problems 3.  is happy to share what she knows 4.  relies on a trusted network of friends and colleagues 5.  learns best with and from others 6.  keeps up to date with her industry and profession 7.  constantly strives to improve her produc=vity 8.  thrives on autonomy © Learning in the Social Workplace, Jane Hart, 2011

Ranked List (using weighted scoring) Internal Social Personal doc & & Learning training Collab Collabora=ve working within your team 448 Personal & professional networks and communi=es 426 General conversa=ons & mee=ngs with people 420 Google search for web results 415 External blog and news feeds 403 Curated content from external sources 377 Self-‐directed study of external courses 357 Internal company documents 341 Internal job aids 330 Company training 296 social, autonomous Smart Workers © Only 14% think company training is an essenHal way for them to learn in the workplace, Jane Hart, 16 April 2012

5 Stages of Workplace Learning (2010) Stage 1 Stage 3 Stage 4 Stage 5 Stage 2 Classroom Blended Social Collabora-ve E-‐Learning Training Learning Learning Working/Learning online classroom social media facilitators, peer-‐ (content-‐rich) training/ in training learning, UGC, trainers courses e-‐learning and e-‐learning collabora=on LMS LMS social LMS plaaorms working=learning, tradi=onal approach to training suppor=ng self-‐ managed and organized by L&D organized learners Autonomy Top down control Informal Learning Formal learning (managed by learner) (learning managed by L&D) © Jane Hart, 2010 (Orange/green elements added by Jay Cross)

Social Workplace Learning Con-nuum formal/training informal/workﬂow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/suppor=ng 4 5 1 2 3 SupporHng Fostering AugmenHng FacilitaHng SupporHng collaboraHon & connecHons / f2f or online online online knowledge across the org training with collaboraHve / CommuniHes sharing in to build social peer learning of PracHce work teams collecHve approaches intelligence Social Media Tools © Jane Hart, 2012

Using TwiPer in a workshop and networking event

Social Workplace Learning Con-nuum formal/training informal/workﬂow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/suppor=ng 4 5 1 2 3 SupporHng Fostering AugmenHng FacilitaHng SupporHng collaboraHon & connecHons / f2f or online online online knowledge across the org training with collaboraHve / CommuniHes sharing in to build social peer learning of PracHce work teams collecHve approaches intelligence Social Media Tools (social) LMS enterprise network / collabora=on plaaorm/ social intranet © Jane Hart, 2012

Social Workplace Learning Con-nuum formal/training informal/workﬂow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/suppor=ng 4 5 1 2 3 SupporHng Fostering AugmenHng FacilitaHng SupporHng collaboraHon & connecHons / f2f or online online online knowledge across the org training with collaboraHve / CommuniHes sharing in to build social peer learning of PracHce work teams collecHve approaches intelligence Social Media Tools enterprise network / LMS collabora=on plaaorm/ social intranet © Jane Hart, 2012

From Learning Technologies to Social Technologies … Member profiling Ac=vity stream Real-‐=me updates Member commen=ng Threaded discussions No=fica=ons Sharing of resources Content co-‐crea=on tools Sharing links Sharing files Polls and surveys Private messaging User liking Group spaces 15

Ac-vity Stream

Social Workplace Learning Con-nuum formal/training informal/ﬂow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/suppor=ng 4 5 1 2 3 SupporHng Fostering AugmenHng FacilitaHng SupporHng collaboraHon & connecHons / f2f or online online online knowledge across the org training with collaboraHve / CommuniHes sharing in to build social peer learning of PracHce work teams collecHve approaches intelligence Social Media Tools enterprise network / LMS collabora=on plaaorm/ social intranet © Jane Hart, 2012

1 Augmen-ng training with social approaches

2 Facilita-ng collabora-ve/ peer learning

3 Suppor-ng communi-es of prac-ce

4 Suppor-ng collabora-on and knowledge sharing in work teams

5 Fostering connec-ons and conversa-ons across the org to build collec-ve intelligence

Social Workplace Learning Con-nuum formal/training informal/workﬂow top down/control autonomy 4 5 1 2 3 SupporHng Fostering AugmenHng FacilitaHng SupporHng collaboraHon & connecHons / f2f or online online online knowledge across the org training with collaboraHve / CommuniHes sharing in to build social peer learning of PracHce work teams collecHve approaches intelligence enterprise network / LMS collabora=on plaaorm/ social intranet Enterprise (Learning) Community © Jane Hart, 2012

The role of the Enterprise (Learning) Community Manager •  Building the Community •  Maintaining the Community •  Coordina=ng and promo=ng a series of ongoing social ac=vi=es •  Responding to the learning and/ or performance needs of members •  Educa=ng the enterprise as a whole on the beneﬁts and value of an Enterprise Learning Community ethos and approach •  Encouraging par=cipa=on The role of the Enterprise Learning Community Manager, Jane Hart, 2012

The slideset and links to resources can be found at hlp://bit.ly/socolearn Email jane.hart@C4LPT.co.uk

For a list of upcoming free Citrix webinars, pleasevisit news.citrixonline.com/webinars/ Live Demonstra-ons of GoToTraining are available! citrixonline.com/deminars 30

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Social & Collaborative Learning in the Workplace

par Jane Hart le 21 août 2012

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