1. Dialing up Property/FM – moving the dial from cost to profit centre ( the art of survival in 2012 & beyond) Sophia Brown Diageo - Global Facilities Manager Property & FM conference – 19 th /20 th October
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4. Workplace transformations … From … To (expected returns) Satellite office offset FM operating costs 1 2 3 4 5 Conference room/bar hire US / Montevideo / UK HQ Retail + Brand store £150k turnover/80% footfall ? ? HQ Bar & Bistro 9 fold increase in revenue ? Visitor Centres brand immersion experiences
The why....... Internal pressures - Property/FM typically represent 7%-15% of a business operating costs. Property/FM viewed as a necessary cost of doing business. Focus is on squeezing out cost not adding more value. External forces - ..commoditisation of service delivery /outsourcing/shared service model /transactional services.. where is the unique value add we really bring Integrates Property/FM function at a more deeper level ie Example - a typical office building from the Diageo portfolio circa £20mn annual running costs........in the UK/Ireland we have 70+ Rationale for sharing our experience ......Me getting you to think about this
Transform the service delivery model To a commercial one To an experiential one To ????
The transformation has a number of aspects / dimensions....... Strategic - Aligned with our core business ...commercial pressures. Cultural change – internal ..forces integrated planning with Property and FM in workplace strategies External focus ...adopting a commercial mindset v pure functional in the whole space lifecycle See us a valued business partner v servant/master New language – using core business metrics v traditional SLA’s. Conversations and feeding back .....shifting from operational to / sharing success in terms of impact on our core business goals and objectives.
The transformation has a number of aspects / dimensions....... Strategic - Aligned with our core business ...commercial pressures. Cultural change – internal ..forces integrated planning with Property and FM in workplace strategies External focus ...adopting a commercial mindset v pure functional in the whole space lifecycle See us a valued business partner v servant/master New language Conversations and feeding back .....shifting from operational to / sharing success in terms of impact on our core business goals and objectives.
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