MY FIRST SLIDES SHOW

1. CUSTOMER SERVICE

2.  What is customer service?
 Customer service is the series of activities
that attempt to improve customer satisfaction
before, during and after the sale of a product
or service.
 It is the way the employee interacts with the
customer.

3.  Some examples of customer service are:
 Returning damaged goods
 Helping a customer book a flight
 Ordering a new mobile phone battery for a
customer
 Explaining to a customer why the food they have
ordered is taking so long
 Dealing with the customer complaint
 Being kind and helpful with the customer

4.  Why is customer service so important?
 Helps to sell the product or service
 Good customer service will ensure the customer
wants to return to purchase the product or service
 A happy customer will tell 3-5 people about their
happy experience, however an unhappy customer
will tell 8-10 people about their unhappy
experience

5.  Be friendly, approachable and polite
 Listen to the customer
 Deal with the complaint as quick as possible
 Always answer emails, messages and phone
calls
 Always thank the customer
 Ensure that your staff are well trained and are
not lazy
 Good body language

6.  Body language is very important to the
customer
 Are the staff smiling, do they greet you and
do they make eye contact when greeting you?
 Are the staff friendly and kind?
 Do they chew gum and sigh all the time?
 Are they responsive and show a sense of
urgency to your request?

7.  Ignoring your customer:
 Chatting with your friends
 Using your phone
 Being rude
 Clueless staff
 Managers that don’t speak with the
customers
 Staff that are difficult to find or contact