1. Email Management
and Etiquette
Training (USA), Inc.
JAS Forwarding

2. Email Management and Etiquette

3. Email Management and Etiquette
✴ The ABC’s on writing a professional email

4. Email Management and Etiquette
✴ The ABC’s on writing a professional email
✴ Accuracy : Check your facts!

5. Email Management and Etiquette
✴ The ABC’s on writing a professional email
✴ Accuracy : Check your facts!
✴ Brevity : Be concise but complete.

6. Email Management and Etiquette
✴ The ABC’s on writing a professional email
✴ Accuracy : Check your facts!
✴ Brevity : Be concise but complete.
✴ Clarity : Your message should be understandable to
the recipient(s).

7. Email Management and Etiquette

8. Email Management and Etiquette
✴ Use spell check and proofread your emails

9. Email Management and Etiquette
✴ Use spell check and proofread your emails
✴ Use proper structure and layout

10. Email Management and Etiquette
✴ Use spell check and proofread your emails
✴ Use proper structure and layout
✴ Avoid using all caps

11. Email Management and Etiquette
✴ Use spell check and proofread your emails
✴ Use proper structure and layout
✴ Avoid using all caps
✴ Be careful with the use of abbreviations and
emoticons

12. Email Management and Etiquette

13. Email Management and Etiquette
✴ Use informative subject headings

14. Email Management and Etiquette
✴ Use informative subject headings
✴ “RE:RE:FW:FW…” is not informative nor attractive

15. Email Management and Etiquette
✴ Use informative subject headings
✴ “RE:RE:FW:FW…” is not informative nor attractive
✴ Only reply with attachments when necessary

16. Email Management and Etiquette
✴ Use informative subject headings
✴ “RE:RE:FW:FW…” is not informative nor attractive
✴ Only reply with attachments when necessary
✴ Do not use email as an excuse to avoid personal
contact

17. Email Management and Etiquette

18. Email Management and Etiquette
✴ Avoid sending multiple email reminders.

19. Email Management and Etiquette
✴ Avoid sending multiple email reminders.
✴ Save emails only when they are record-worthy

20. Email Management and Etiquette
✴ Avoid sending multiple email reminders.
✴ Save emails only when they are record-worthy
✴ If you addressed an issue by replying to it, it will
automatically be in your sent folder.

21. Email Management and Etiquette
✴ Avoid sending multiple email reminders.
✴ Save emails only when they are record-worthy
✴ If you addressed an issue by replying to it, it will
automatically be in your sent folder.
✴ Use of memory space is a cost to the company

22. Email Management and Etiquette

23. Email Management and Etiquette
✴ Your jasusa.com email account is owned by the
corporation

24. Email Management and Etiquette
✴ Your jasusa.com email account is owned by the
corporation
✴ Your email communications should be conducted in a
professional manner; they are not just visible to the
person you send them to

25. Email Management and Etiquette
✴ Your jasusa.com email account is owned by the
corporation
✴ Your email communications should be conducted in a
professional manner; they are not just visible to the
person you send them to
✴ Use your jasusa.com email for work only

26. Email Management and Etiquette

27. Email Management and Etiquette
✴ Use the 2 Minute Rule

28. Email Management and Etiquette
✴ Use the 2 Minute Rule
✴ Address the emails that take less than 2 minutes first

29. Email Management and Etiquette
✴ Use the 2 Minute Rule
✴ Address the emails that take less than 2 minutes first
✴ Manage your emails with 4Ds

30. Email Management and Etiquette
✴ Use the 2 Minute Rule
✴ Address the emails that take less than 2 minutes first
✴ Manage your emails with 4Ds
✴ Do it

31. Email Management and Etiquette
✴ Use the 2 Minute Rule
✴ Address the emails that take less than 2 minutes first
✴ Manage your emails with 4Ds
✴ Do it
✴ Defer it

32. Email Management and Etiquette
✴ Use the 2 Minute Rule
✴ Address the emails that take less than 2 minutes first
✴ Manage your emails with 4Ds
✴ Do it
✴ Defer it
✴ Delegate it

33. Email Management and Etiquette
✴ Use the 2 Minute Rule
✴ Address the emails that take less than 2 minutes first
✴ Manage your emails with 4Ds
✴ Do it
✴ Defer it
✴ Delegate it
✴ Delete it

34. Email Management and Etiquette

35. Email Management and Etiquette
✴ Respond to your emails in a timely manner

36. Email Management and Etiquette
✴ Respond to your emails in a timely manner
✴ Be mindful of time zone differences. i.e.- U.S., Europe,
Far-East.

37. Email Management and Etiquette
✴ Respond to your emails in a timely manner
✴ Be mindful of time zone differences. i.e.- U.S., Europe,
Far-East.
✴ Make sure to review all message in your inbox before
the end of the day

38. Email Management and Etiquette
✴ Respond to your emails in a timely manner
✴ Be mindful of time zone differences. i.e.- U.S., Europe,
Far-East.
✴ Make sure to review all message in your inbox before
the end of the day
✴ Provide the kind of assistance you would like to

39. Email Management and Etiquette

40. Email Management and Etiquette
✴ DO NOT engage in flame mail

41. Email Management and Etiquette
✴ DO NOT engage in flame mail
✴ If an email upsets you, don’t respond right away.

42. Email Management and Etiquette
✴ DO NOT engage in flame mail
✴ If an email upsets you, don’t respond right away.
✴ Collect your thoughts and respond with facts only.

43. Email Management and Etiquette
✴ DO NOT engage in flame mail
✴ If an email upsets you, don’t respond right away.
✴ Collect your thoughts and respond with facts only.
✴ Don’t write anything you wouldn’t say in public.

44. Email Management and Etiquette

45. Email Management and Etiquette
✴ Be mindful of using Reply to All

46. Email Management and Etiquette
✴ Be mindful of using Reply to All
✴ DO NOT use Reply to All for uninformative messages
such as “Thank you!” or “Noted.”

47. Email Management and Etiquette
✴ Be mindful of using Reply to All
✴ DO NOT use Reply to All for uninformative messages
such as “Thank you!” or “Noted.”
✴ Review and consider if all recipients need the
information from your response.

48. Email Management and Etiquette
✴ Be mindful of using Reply to All
✴ DO NOT use Reply to All for uninformative messages
such as “Thank you!” or “Noted.”
✴ Review and consider if all recipients need the
information from your response.
✴ When in doubt, simply avoid using Reply to All

49. Email Management and Etiquette

50. Email Management and Etiquette
✴ “To”: Who you expect follow up action from

51. Email Management and Etiquette
✴ “To”: Who you expect follow up action from
✴ “Cc”: Who you would like to make aware of the
content, but no action required

52. Email Management and Etiquette
✴ “To”: Who you expect follow up action from
✴ “Cc”: Who you would like to make aware of the
content, but no action required
✴ Non-JAS personnel should NEVER be copied in our
internal communication.

53. Email Management and Etiquette
✴ “To”: Who you expect follow up action from
✴ “Cc”: Who you would like to make aware of the
content, but no action required
✴ Non-JAS personnel should NEVER be copied in our
internal communication.
✴ Be mindful of copying top executives.

54. Email Management and Etiquette

55. Email Management and Etiquette
✴ Out of the office messages

56. Email Management and Etiquette
✴ Out of the office messages
✴ Be specific!

57. Email Management and Etiquette
✴ Out of the office messages
✴ Be specific!
✴ Use actual date and time

58. Email Management and Etiquette
✴ Out of the office messages
✴ Be specific!
✴ Use actual date and time
✴ Alternative contact(s) for urgent matters

59. Email Management and Etiquette
✴ Out of the office messages
✴ Be specific!
✴ Use actual date and time
✴ Alternative contact(s) for urgent matters
✴ Operations Departments:

60. Email Management and Etiquette
✴ Out of the office messages
✴ Be specific!
✴ Use actual date and time
✴ Alternative contact(s) for urgent matters
✴ Operations Departments:
✴ Use E-mail Rule to forward all messages

61. Email Management and Etiquette
✴ Out of the office messages
✴ Be specific!
✴ Use actual date and time
✴ Alternative contact(s) for urgent matters
✴ Operations Departments:
✴ Use E-mail Rule to forward all messages
✴ “Your request has been forwarded to XXX and he/she will get back
to you shortly”.

62. Email Management and Etiquette
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

63. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

64. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

65. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

66. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
JAS Forwarding (USA), Inc.
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

67. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
JAS Forwarding (USA), Inc.
[Your office mailing address]
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

68. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
JAS Forwarding (USA), Inc.
[Your office mailing address]
Tel: +1 (XXX) XXX-XXXX
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

69. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
JAS Forwarding (USA), Inc.
[Your office mailing address]
Tel: +1 (XXX) XXX-XXXX
Fax: +1 (XXX) XXX-XXXX
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

70. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
JAS Forwarding (USA), Inc.
[Your office mailing address]
Tel: +1 (XXX) XXX-XXXX
Fax: +1 (XXX) XXX-XXXX
Email: XXXXX@jasusa.com
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

71. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
JAS Forwarding (USA), Inc.
[Your office mailing address]
Tel: +1 (XXX) XXX-XXXX
Fax: +1 (XXX) XXX-XXXX
Email: XXXXX@jasusa.com
Website: http://www.jas.com
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

72. Email Management and Etiquette
✴ Make sure to include your email signature and
the company confidentiality disclaimer in ALL
correspondences. This is imperative.
[Your name]
[Your title]
JAS Forwarding (USA), Inc.
[Your office mailing address]
Tel: +1 (XXX) XXX-XXXX
Fax: +1 (XXX) XXX-XXXX
Email: XXXXX@jasusa.com
Website: http://www.jas.com
This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information
and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,
copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this
message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be
guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or
contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as
a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily
represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.

73. Email Management and Etiquette

74. Email Management and Etiquette
✴ When sending an email from a mobile device, a
full signature is not required.

75. Email Management and Etiquette
✴ When sending an email from a mobile device, a
full signature is not required.
✴ Your full name

76. Email Management and Etiquette
✴ When sending an email from a mobile device, a
full signature is not required.
✴ Your full name
✴ JAS Forwarding (USA), Inc.

77. Email Management and Etiquette
✴ When sending an email from a mobile device, a
full signature is not required.
✴ Your full name
✴ JAS Forwarding (USA), Inc.
✴ “Sent From My iPhone / iPad / Blackberry /
Smartphone”

78. Email Management and Etiquette
✴ When sending an email from a mobile device, a
full signature is not required.
✴ Your full name
✴ JAS Forwarding (USA), Inc.
✴ “Sent From My iPhone / iPad / Blackberry /
Smartphone”
✴ Avoid sending professional emails to a client or

79. Thank you for your attention!