user-friendly remote desktop support software. View your client's screen and control any Windows, Mac or Linux computer. Offer instant IT remote support to your clients, even from your mobile device, live chat software that enables your help desk team to offer live tech support and resolve sales tickets online instantly. Our help desk software works on Windows, Linux, and Mac Rremote access software which provides firewall-friendly and secure access to a remote PC from anywhere, anytime. Access a remote computer also from your mobile device, business web conferencing software. Share screen and turn on VoIP and video conferencing to enjoy interactive online presentations and meetings over the Internet. Meet online for productive teamwork meetings or host webinars to reach a large audience

1. Remote Support | Remote Access | Live Chat | Web Conference
Complete Multi-Platform
Online Communication & Collaboration Software
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2. Remote Support
On-Demand Remote Desktop Support
With ISL Light remote desktop support software you will be able to connect, view and
control any Windows, Mac or Linux computer anywhere in the world in less than 30
seconds.
Optimise Support Benefit!
Firewall-friendly. No installations or configurations are Reduce support costs.
needed.
Identify the problems quickly.
Deliver quick support to your customers from a Windows,
Mac, or Linux computer or even from your mobile device Decrease problem resolution time.
(iPad, iPhone, Android, Windows Phone).
Increase customer satisfaction.
Work on a remote computer with virtually no delay by using
turbo desktop sharing powered by ISSC (Internet Screen
Sharing Codec) technology.
Communicate with your client during a remote support
session through live chat, audio and video channels.
Transfer files and folders between the operator and the
client quickly in both directions.
Industry-standard (SSL) security technologies are used to
protect data transfer (symmetrical AES 256-bit end-to-end
encryption).
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3. Remote Access
24/7 Remote Access to Unattended Computers
ISL AlwaysOn is remote access software which provides secure and firewall-friendly
access to your computers from any web browser anytime you need it. By using your
mobile devices (iPad, iPhone, Android, Windows Phone) you can access your remote
computers from virtually anywhere.
Stay Connected Benefit!
Install ISL AlwaysOn, set an Access Password and access your Go on a business trip carefree.
computer or server from anywhere. Your files are just a click away.
Share your files with other people or have instant access Administer remote computers or
to shared files yourself from other computers. servers from one place and save
time.
The software works with your existing firewall and does not
require a special configuration. Work from home and stay
productive.
Reconnect automatically after rebooting the remote
computer, switching user, or logging off.
Use black screen and work on the remote computer without
being bothered.
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4. Live Chat
Live Chat & Enterprise Instant Messaging
ISL Pronto is live chat software which will help your business increase online sales,
improve customer service and support, and reduce operating costs. It is also an
Enterprise Instant Messaging solution for efficient real-time communication between
your employees or business partners.
Enhance Communication Benefit!
Integrate (and if you wish customise) the live chat client on Use an efficient communication
your website and enhance your customer support. channel.
Speed up your support with canned responses. Offer quick sales and tech
support.
Optimise your time and chat with multiple visitors
simultaneously. Earn your customers’ confidence.
Start a remote desktop session with a single click and Use dynamic internal communi-
control the remote computer. cation.
Use live chat software on any OS, Windows, Mac or Linux.
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5. Web Conference
Live Online Meetings & Webinars
ISL Groop is web conferencing software for online meetings, live webinars, e-learning
and web collaboration. You can share live screen, use audio and video to discuss
projects with your remote team over the Internet. Or organise a webinar to make a
presentation to a wider audience.
Keep in Touch Benefit!
Start your online meeting or webinar anytime without any Connect your international team
prior setting up of the computer or firewall configuration. over the Internet.
Start audio and video with participants with one-click. Discuss projects and make
ISL Groop automatically selects the computer's best business decisions online.
available audio and video device.
Reduce expensive business trips
Share your live screen or a single application, import a to save time and money.
PowerPoint presentation or make a screen clip.
Organise training or sales
For enhanced communication, presenters and participants webinars for your clients.
can use annotations and comment on slides as if on a
whiteboard.
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6. One License. Four Products.
ISL Online All in One is a bundle of 4 products, so opening only 1 test account
or purchasing only 1 license authorises you to use all 4.
Active Connection Licensing
One license - four products. Unlimited users.
The pricing is based on simultaneous No hidden costs.
connection licensing.
The pricing model adapts to a small, medium
Unlimited seats. and large business.
Unlimited workstations.
Sign Up for a free trial!
www.islonline.com
Scan the QR code and download
ISL Light for your iPad or iPhone
on the App Store.
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7. SaaS or Server License?
Software as a Service
No installation
24/7 stability and availability
Optimal performance, speed, reliability
Global coverage
Always up-to-date version
No maintenance costs
Scalability of the service
Server License
Full independence and control
All connections established through a private server
Maximum privacy and security
Private cloud possibility
Cloud Based Communication
ISL Online sessions are established through a worldwide ISL Online network of servers,
a vast Internet communication platform, which ensures maximum reliability, security
and performance.
Nearly 100% service up-time
Dedicated servers in over 50 data centres worldwide
Connection to optimal server
Automatic session reconnection
Fault tolerance
Load balancing
Global client support
Seamless connections through any firewall
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8. Over 6 million sessions yearly delivered worldwide!
Sign Up for a free trial!
Our Users Say
"In the past our regional offices around Europe were using different remote desktop tools. To optimize the
support costs and performance, we left behind all other solutions and choose ISL Online to be our official
remote desktop software. The best option was ISL Online Corporate Server License, which does not limit the
number of users, workstations or simultaneous active connections. Each supporter has his/her own user
account and can access ISL Online services from anywhere anytime."
Joerg Sitzlack, System Manager, Konica Minolta Business Solutions Europe GmbH
"We are very satisfied with the product. ISL Online remote support tool ISL Light offers highest security, high
speed and high quality screen sharing, session recording and the product is extremely easy to use. And
above all, ISL Online team provides outstanding support when needed!"
Dietmar Elsler, Head of Provisioning, Raiffeisen Online
"ISL Online’s remote support is the most cost-effective solution we have found for rapid problem resolution
and higher customer satisfaction. We have also reduced our remote support costs by more than 65% since
switching to ISL Online. Above all, we are pleased with ISL Online support team, who has created a branded
service access point especially for IDEXX. That web site has made a session start extremely easy for both
supporters and clients."
Jay LeDuc, IT Manager, IDEXX Laboratories
Contact Us!
ISL Online Headquarters ISL Online UK
Pot za Brdom 100 19 Basepoint Business Centre
SI-1000 Ljubljana Rivermead Drive, Swindon
Slovenia, EU SN5 7EX, United Kingdom
T: +386 1 244 77 60 T: +44 1793 608 737
F: +386 1 244 77 70 F: +44 1793 608 801
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9. Features Remote Support Remote Access Live Chat Web Conference
1 1 unlimited 1
1 License N° of Simultaneous Sessions One remote support session OR one remote access session
OR one web conference session (10 participants).
N° of Simultaneous Sessions from Multichannel option available.
One Computer
All in One One license allows you to use all four ISL Online products.
Unlimited Workstations You may run ISL Online software on any computer or mobile device.
Unlimited Number of Hosts Unlimited number of employees may host a session.
Unlimited Number of Clients You may connect with unlimited number of clients.
Installation Without Installation Client
Without Installation Host
No Configuration
Passes Firewalls
Security 256-bit SSL
Dynamic Session Passwords (session codes)
Personal Access Password
Verisign Digital Certificate
External Authentication
Platform Windows (from 2000 to 7)
Linux
Mac
iOS (iPhone, iPad, iPod touch) * *
Android * *
Windows Mobile 6.5
Server Operating Systems
Management Reporting
Session Dialogues
User Management
Support Availability Week days (08:00 - 22:00 CET, except 1/Jan, 1/May, 25/Dec)
Premium Support 24 x 7 x 365 Available for additional fee.
User Manual and Online Live Support
Video Tutorials
All Updates and Upgrades
* You can access and support a remote computer from iOS and Android devices. Sharing the screen of your iOS or Android device is not possible.
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10. Features Remote Support Remote Access Live Chat Web Conference
Audio (VoIP)
Video
Live Chat
File Transfer
File Sharing
Whiteboard & Annotations
Two Way Remote Control
Turbo Desktop Sharing (ISSC Technology)
Region and Application Sharing
Session Recording (also AVI file)
Reboot and Reconnect * * *
Remote Printing * * *
Black Screen * * *
Multiple Monitor Support * * *
Customisation
Email Invitation of the Client/Partner
Multiple Languages
Branded Access Point Simple web page with your corporate image and a sole purpose:
to start a remote session with your clients or staff.
Chat Transcript
Multiple Chats
Enterprise Instant Messaging
Chat Transfer (invite operators)
Canned Responses
Page Push
Private Messages
Online/Offline Status
Access Unattended Computers
Import and Export PowerPointPresentation
Webinar for Large Audience
Automatic Audio & Video Device Detection
Noise Suppresion & Echo Cancelling
* This feature is only available when a remote computer is running Windows.
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