SlideShare une entreprise Scribd logo

Developing Effective Communication Skills

•
•
J
Jai prakash

DEVELOPING EFFECTIVE COMMUNICATION SKILLS

1  sur  31
DEVELOPING EFFECTIVE COMMUNICATION SKILLS
A module on : ,[object Object],[object Object],[object Object],[object Object]
Basics of Communication Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.
Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EFFECTIVE COMMUNICATION PRODUCTIVE RELATIONSHIP
Barriers To Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7c’s Of Communication CLEAR COMPLETE CORRECT CONCISE COURTEOUS CONCRETE CONSIDERATE
Process Of Communication SENDER MEDIUM RECIEVER FEEDBACK BARRIERS Studies tell 70 % of mistakes in the workplace are a direct result of poor communication…..
Essentials Of Communication Do’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Essentials Of Communication Don'ts ,[object Object],[object Object],[object Object],[object Object],[object Object]
Before communicating Ask yourself… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquettes
Before you place calls ,[object Object],[object Object],[object Object]
Answering the phone ,[object Object],[object Object],[object Object],[object Object],[object Object]
During the conversation… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reports to callers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Answering calls for others ,[object Object],[object Object],[object Object],[object Object]
Transferring Calls ,[object Object],[object Object],[object Object]
Obtaining the callers name ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Placing someone on hold ,[object Object],[object Object],[object Object],[object Object]
Dealing with angry customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Concluding the call ,[object Object],[object Object]
Listening skills
5 basic reasons we do not listen ,[object Object],[object Object],[object Object],[object Object],[object Object]
4 Types of listeners ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to improve your listening skills? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questioning
Types of questions CLOSE ENDED Generally result in short yes/no or other one word answers. They should be used only when you want precise, quick answers. Otherwise, they inhibit thought. OPEN ENDED They invite an actual explanation for a response. Questions that begin with “how”, “what” and “why” are typical open ended questions.
Closed Questions V/s Open Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Probing Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You Open To Queries

Recommandé

Communication skills
Communication skillsCommunication skills
Communication skillsDokka Srinivasu
 
Effective Communication
Effective CommunicationEffective Communication
Effective CommunicationAjay
 
Effective communication
Effective communicationEffective communication
Effective communicationMohan Raj Raj
 
Communication Skills
Communication Skills Communication Skills
Communication Skills Yodhia Antariksa
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsKathlene Thurman
 
COMMUNICATION SKILLS
COMMUNICATION SKILLSCOMMUNICATION SKILLS
COMMUNICATION SKILLSAkbar Ali
 
Effective communication
Effective communicationEffective communication
Effective communicationŠkola Futura
 
Communication skill
Communication skillCommunication skill
Communication skillDr Harim Mohsin
 

Recommandé

Communication skills
Communication skillsCommunication skills
Communication skillsDokka Srinivasu
 
Effective Communication
Effective CommunicationEffective Communication
Effective CommunicationAjay
 
Effective communication
Effective communicationEffective communication
Effective communicationMohan Raj Raj
 
Communication Skills
Communication Skills Communication Skills
Communication Skills Yodhia Antariksa
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsKathlene Thurman
 
COMMUNICATION SKILLS
COMMUNICATION SKILLSCOMMUNICATION SKILLS
COMMUNICATION SKILLSAkbar Ali
 
Effective communication
Effective communicationEffective communication
Effective communicationŠkola Futura
 
Communication skill
Communication skillCommunication skill
Communication skillDr Harim Mohsin
 
Communication Skills
Communication SkillsCommunication Skills
Communication SkillsGAURAV. H .TANDON
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsRanjeet Kumar
 
How to improve communication skills workshop
How to improve communication skills workshopHow to improve communication skills workshop
How to improve communication skills workshopAzeemZ668
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSeta Wicaksana
 
Communication skills.
Communication skills.Communication skills.
Communication skills.Dalia El-Shafei
 
Communication skill
Communication skillCommunication skill
Communication skillcoolarvindarora
 
Effective Communication
Effective Communication Effective Communication
Effective Communication Babhui Lee
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentationSULTANAJAMIL1
 
Effective communication Skills for Everyone
Effective communication Skills for EveryoneEffective communication Skills for Everyone
Effective communication Skills for EveryoneToday Indya
 
Effective communication
Effective communicationEffective communication
Effective communicationnicetoslide
 
effective communication
effective communication effective communication
effective communication Ashu Risky Rider
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsAshit Jain
 
Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication SkillsHina juyal
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillswaelsaid75
 
effective communication skills ppt
effective communication skills ppteffective communication skills ppt
effective communication skills ppteffectivecommunication
 
Communication+Skills
Communication+SkillsCommunication+Skills
Communication+Skillsvanik6reddy
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsKrishnapriya T Nair
 
The Basics of Public Speaking
The Basics of Public SpeakingThe Basics of Public Speaking
The Basics of Public SpeakingJacky Lim
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillspankaj kumar
 
Effective communication -Training Module
Effective communication -Training ModuleEffective communication -Training Module
Effective communication -Training ModuleThiagarajan Sivasankaran
 
Communication Skills Ppt
Communication Skills PptCommunication Skills Ppt
Communication Skills PptPrakash Ramakrishnan
 
Communication skills ppt slides
Communication skills ppt slidesCommunication skills ppt slides
Communication skills ppt slidesYodhia Antariksa
 

Contenu connexe

Tendances

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsRanjeet Kumar
 
How to improve communication skills workshop
How to improve communication skills workshopHow to improve communication skills workshop
How to improve communication skills workshopAzeemZ668
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSeta Wicaksana
 
Effective Communication
Effective Communication Effective Communication
Effective Communication Babhui Lee
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentationSULTANAJAMIL1
 
Effective communication Skills for Everyone
Effective communication Skills for EveryoneEffective communication Skills for Everyone
Effective communication Skills for EveryoneToday Indya
 
Effective communication
Effective communicationEffective communication
Effective communicationnicetoslide
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsAshit Jain
 
Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication SkillsHina juyal
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillswaelsaid75
 
Communication+Skills
Communication+SkillsCommunication+Skills
Communication+Skillsvanik6reddy
 
The Basics of Public Speaking
The Basics of Public SpeakingThe Basics of Public Speaking
The Basics of Public SpeakingJacky Lim
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillspankaj kumar
 

Tendances (20)

Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
How to improve communication skills workshop
How to improve communication skills workshopHow to improve communication skills workshop
How to improve communication skills workshop
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills.
Communication skills.Communication skills.
Communication skills.
 
Communication skill
Communication skillCommunication skill
Communication skill
 
Effective Communication
Effective Communication Effective Communication
Effective Communication
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentation
 
Effective communication Skills for Everyone
Effective communication Skills for EveryoneEffective communication Skills for Everyone
Effective communication Skills for Everyone
 
Effective communication
Effective communicationEffective communication
Effective communication
 
effective communication
effective communication effective communication
effective communication
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication Skills
 
Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication Skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
effective communication skills ppt
effective communication skills ppteffective communication skills ppt
effective communication skills ppt
 
Communication+Skills
Communication+SkillsCommunication+Skills
Communication+Skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
The Basics of Public Speaking
The Basics of Public SpeakingThe Basics of Public Speaking
The Basics of Public Speaking
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective communication -Training Module
Effective communication -Training ModuleEffective communication -Training Module
Effective communication -Training Module
 

En vedette

Communication skills ppt slides
Communication skills ppt slidesCommunication skills ppt slides
Communication skills ppt slidesYodhia Antariksa
 
Presentation [Full] Effective Communication Skills
Presentation [Full] Effective Communication SkillsPresentation [Full] Effective Communication Skills
Presentation [Full] Effective Communication SkillsPaven Garibandi
 
Communication skills ppt
Communication skills pptCommunication skills ppt
Communication skills pptDharmik
 
Communication ppt
Communication pptCommunication ppt
Communication pptTirtha Mal
 
Effective Communication Skills for Classroom
Effective Communication Skills for ClassroomEffective Communication Skills for Classroom
Effective Communication Skills for Classroomm nagaRAJU
 
Effective Communications Skills
Effective Communications SkillsEffective Communications Skills
Effective Communications SkillsAdil Aziz Khan
 
Communication Skills
Communication SkillsCommunication Skills
Communication SkillsAbdul Rahim
 
Coaching For Optimal Performance
Coaching For Optimal Performance Coaching For Optimal Performance
Coaching For Optimal Performance Yodhia Antariksa
 
Writing Skills (Written Communication)
Writing Skills (Written Communication)Writing Skills (Written Communication)
Writing Skills (Written Communication)Mudasir Khan
 
Effective Presentation & Communication Skills For Business Leaders
Effective Presentation & Communication Skills For Business LeadersEffective Presentation & Communication Skills For Business Leaders
Effective Presentation & Communication Skills For Business LeadersJennifer McClure
 
Presentation & communication skills
Presentation & communication skills Presentation & communication skills
Presentation & communication skills gihan aboueleish
 
Process of communication
Process of communicationProcess of communication
Process of communicationSweetp999
 
Developing effective communication skills
Developing effective communication skillsDeveloping effective communication skills
Developing effective communication skillsMayur Khatri
 
Communication skills development
Communication skills development Communication skills development
Communication skills development Rajib jena
 
Enhancing interpersonal skills & mastering telephone etiquette
Enhancing interpersonal skills & mastering telephone etiquetteEnhancing interpersonal skills & mastering telephone etiquette
Enhancing interpersonal skills & mastering telephone etiquetteSham Baharin Saihani
 
Effective Communication and Feedback Skills
Effective Communication and Feedback SkillsEffective Communication and Feedback Skills
Effective Communication and Feedback SkillsDokka Srinivasu
 
Ways of effective communication (Basics of communication skills)
Ways of effective communication (Basics of communication skills) Ways of effective communication (Basics of communication skills)
Ways of effective communication (Basics of communication skills) Jobeex
 
Improving Interpersonal Communication Skills
Improving Interpersonal Communication SkillsImproving Interpersonal Communication Skills
Improving Interpersonal Communication SkillsMariana Porta
 

En vedette (20)

Communication Skills Ppt
Communication Skills PptCommunication Skills Ppt
Communication Skills Ppt
 
Communication skills ppt slides
Communication skills ppt slidesCommunication skills ppt slides
Communication skills ppt slides
 
Presentation [Full] Effective Communication Skills
Presentation [Full] Effective Communication SkillsPresentation [Full] Effective Communication Skills
Presentation [Full] Effective Communication Skills
 
Communication skills ppt
Communication skills pptCommunication skills ppt
Communication skills ppt
 
Communication ppt
Communication pptCommunication ppt
Communication ppt
 
Effective Communication Skills for Classroom
Effective Communication Skills for ClassroomEffective Communication Skills for Classroom
Effective Communication Skills for Classroom
 
Effective Communications Skills
Effective Communications SkillsEffective Communications Skills
Effective Communications Skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Coaching For Optimal Performance
Coaching For Optimal Performance Coaching For Optimal Performance
Coaching For Optimal Performance
 
Writing Skills (Written Communication)
Writing Skills (Written Communication)Writing Skills (Written Communication)
Writing Skills (Written Communication)
 
Effective Presentation & Communication Skills For Business Leaders
Effective Presentation & Communication Skills For Business LeadersEffective Presentation & Communication Skills For Business Leaders
Effective Presentation & Communication Skills For Business Leaders
 
Presentation & communication skills
Presentation & communication skills Presentation & communication skills
Presentation & communication skills
 
Process of communication
Process of communicationProcess of communication
Process of communication
 
Developing effective communication skills
Developing effective communication skillsDeveloping effective communication skills
Developing effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills development
Communication skills development Communication skills development
Communication skills development
 
Enhancing interpersonal skills & mastering telephone etiquette
Enhancing interpersonal skills & mastering telephone etiquetteEnhancing interpersonal skills & mastering telephone etiquette
Enhancing interpersonal skills & mastering telephone etiquette
 
Effective Communication and Feedback Skills
Effective Communication and Feedback SkillsEffective Communication and Feedback Skills
Effective Communication and Feedback Skills
 
Ways of effective communication (Basics of communication skills)
Ways of effective communication (Basics of communication skills) Ways of effective communication (Basics of communication skills)
Ways of effective communication (Basics of communication skills)
 
Improving Interpersonal Communication Skills
Improving Interpersonal Communication SkillsImproving Interpersonal Communication Skills
Improving Interpersonal Communication Skills
 

Similaire à Developing Effective Communication Skills

Developing effective communication skills seema
Developing effective communication skills seemaDeveloping effective communication skills seema
Developing effective communication skills seemastephen samuel
 
Developing effective communication skills seema
Developing effective communication skills seemaDeveloping effective communication skills seema
Developing effective communication skills seemacareer14
 
Telephone etiquettes
Telephone etiquettesTelephone etiquettes
Telephone etiquettesdrangelosmith
 
telephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdftelephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdfmanveenanand2
 
Telephone etiquettes ETC
Telephone etiquettes ETCTelephone etiquettes ETC
Telephone etiquettes ETCTakshil Gajjar
 
speaking listening and non verbal communication
speaking listening and non verbal communication speaking listening and non verbal communication
speaking listening and non verbal communication abdifitah dahir warsame
 
Communication Skills – Telephonic Skills.pptx
Communication Skills – Telephonic Skills.pptxCommunication Skills – Telephonic Skills.pptx
Communication Skills – Telephonic Skills.pptxssuserbb990c
 
Telephone techniques
Telephone techniquesTelephone techniques
Telephone techniquesRoy_mathew
 
Soft skills & effective communication skills
Soft skills & effective communication skillsSoft skills & effective communication skills
Soft skills & effective communication skillsShashank Shekhar
 
Effective communication
Effective communicationEffective communication
Effective communicationCuteyForeva
 
Communication and personality_devlopment
Communication and personality_devlopmentCommunication and personality_devlopment
Communication and personality_devlopmentDr. Sunil Kumar
 
Soft skills and effective communication skills
Soft skills and effective communication skillsSoft skills and effective communication skills
Soft skills and effective communication skillsShashank Shekhar
 
Building your personal brand with everyday communication skills
Building your personal brand with everyday communication skillsBuilding your personal brand with everyday communication skills
Building your personal brand with everyday communication skillsAndrea R. Nierenberg
 
Telephone courtesy for hospitality industry: Share by Saeful Anwar
Telephone courtesy for hospitality industry: Share by Saeful AnwarTelephone courtesy for hospitality industry: Share by Saeful Anwar
Telephone courtesy for hospitality industry: Share by Saeful AnwarHospitality Industry
 

Similaire à Developing Effective Communication Skills (20)

Developing effective communication skills seema
Developing effective communication skills seemaDeveloping effective communication skills seema
Developing effective communication skills seema
 
Developing effective communication skills seema
Developing effective communication skills seemaDeveloping effective communication skills seema
Developing effective communication skills seema
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Telephone etiquettes
Telephone etiquettesTelephone etiquettes
Telephone etiquettes
 
telephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdftelephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdf
 
Telephone etiquettes ETC
Telephone etiquettes ETCTelephone etiquettes ETC
Telephone etiquettes ETC
 
speaking listening and non verbal communication
speaking listening and non verbal communication speaking listening and non verbal communication
speaking listening and non verbal communication
 
Communication Skills – Telephonic Skills.pptx
Communication Skills – Telephonic Skills.pptxCommunication Skills – Telephonic Skills.pptx
Communication Skills – Telephonic Skills.pptx
 
Telephone techniques
Telephone techniquesTelephone techniques
Telephone techniques
 
Oral communication
Oral communicationOral communication
Oral communication
 
Soft skills & effective communication skills
Soft skills & effective communication skillsSoft skills & effective communication skills
Soft skills & effective communication skills
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Interview skills
Interview skillsInterview skills
Interview skills
 
Personality developement
Personality developementPersonality developement
Personality developement
 
Cw2
Cw2Cw2
Cw2
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication and personality_devlopment
Communication and personality_devlopmentCommunication and personality_devlopment
Communication and personality_devlopment
 
Soft skills and effective communication skills
Soft skills and effective communication skillsSoft skills and effective communication skills
Soft skills and effective communication skills
 
Building your personal brand with everyday communication skills
Building your personal brand with everyday communication skillsBuilding your personal brand with everyday communication skills
Building your personal brand with everyday communication skills
 
Telephone courtesy for hospitality industry: Share by Saeful Anwar
Telephone courtesy for hospitality industry: Share by Saeful AnwarTelephone courtesy for hospitality industry: Share by Saeful Anwar
Telephone courtesy for hospitality industry: Share by Saeful Anwar
 

Developing Effective Communication Skills

  • 2.
  • 3. Basics of Communication Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.
  • 4.
  • 5.
  • 6. 7c’s Of Communication CLEAR COMPLETE CORRECT CONCISE COURTEOUS CONCRETE CONSIDERATE
  • 7. Process Of Communication SENDER MEDIUM RECIEVER FEEDBACK BARRIERS Studies tell 70 % of mistakes in the workplace are a direct result of poor communication…..
  • 8.
  • 9.
  • 10.
  • 11. Telephone Etiquettes
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 24.
  • 25.
  • 26.
  • 28. Types of questions CLOSE ENDED Generally result in short yes/no or other one word answers. They should be used only when you want precise, quick answers. Otherwise, they inhibit thought. OPEN ENDED They invite an actual explanation for a response. Questions that begin with “how”, “what” and “why” are typical open ended questions.
  • 29.
  • 30.
  • 31. Thank You Open To Queries