SlideShare une entreprise Scribd logo
1  sur  15
Selling on Social Media - The Relationship Myth  By Jerry Nihen Jay Nine’s Social Media Marketing http://www.jayninelessons.com
Frequently, I find myself responding to the following question:
"I understand that social media marketing is all about relationship building, but how do I measure ROI and justify my costs?"
If you Google "Social Media Success Stories" you generally find a lot of stories based on companies that are boasting the "success" they have had on social media platforms by engaging their customers. They feel they have achieved a higher level of success because they interact with people on their website.
Social media marketing DOES help you build relationships and communicate with your customers. However, customer interaction is something that you should already be doing - regardless of whether or not you are on social media. So, saying that social media marketing is JUST for customer relationship building can leave a lot to be desired.
Setting up a social networking platform falls along the lines of Marketing: 101. Go where your customers are. In this day and age, your customers are most likely on the internet. Statistics from 2010 show that there is over 1.97 billion people using the internet, and over 700 million people using Facebook and Twitter alone. LinkedIn itself has more than 100 million users, and it's estimated that 22.7% of all internet usage is spent on social networking websites.
What does this mean? Well, you're not necessarily bringing your business to these websites for "relationship building." Instead, you're bringing your business to where you customers are. Since I have already discussed that customer interaction and relationship building is an important concept in business -not just social networking-it's safe to say that there has to be more to social networking than relationship building.
One of the concepts that I teach is that there are three aspects of social media marketing:
* Advertising - Social networking should be used as an advertising platform for new customer attraction and current customer up-selling. Although you are not participating in direct advertising methods, it's still important to know a valuable aspect of social networking is to get your name to potential customers.
* Branding - Social networking should be used as a platform to demonstrate the high value of your business, and act as a go to place for people to see the personality behind your company. A company's brand is the personality that defines the company and sets you apart from your competitors.
* Community - Social networking sites should be used to build a community around your company, where current/potential customers can connect with your business. This is a place where they can find new information, connect with each other, and interact with your company.
The last concept, the community building, is really about attracting people who are already set up on these platforms to your company. Just like a local brick-and-mortar store is going to try and locate itself on the busiest street in the community; you're going to locate yourself on these platforms where your customers already are interacting. The key is to entice them to join your social networking campaigns.
Now, the concept of this article is not to show you how to build up your following. The concept you need to understand is that JUST setting up on these platforms for "relationship building" is going to end up hurting the TRUE concept behind social media marketing: You're going where your customers are.
Interested in learning the TRUTH about growing your social followers and fans online? Check out:http://www.jayninelessons.com/csnj for your FREE video that reveals the number one secret to SUCCESS with social media marketing campaigns
Jerry Nihen is a Social Networking Consultant that has worked a wide variety of businesses and individuals that have launched successful social media strategies and campaigns.

Contenu connexe

En vedette

Relationship presentation
Relationship presentationRelationship presentation
Relationship presentationjayninesocial
 
Sample RightLumen Guide
Sample RightLumen GuideSample RightLumen Guide
Sample RightLumen Guideadambcarney
 
Outsourced Innovation Case Study-Rose Acre Farm
Outsourced Innovation Case Study-Rose Acre FarmOutsourced Innovation Case Study-Rose Acre Farm
Outsourced Innovation Case Study-Rose Acre Farmadambcarney
 
DNA Topology: Nature's headphone cord problem
DNA Topology: Nature's headphone cord problemDNA Topology: Nature's headphone cord problem
DNA Topology: Nature's headphone cord problemBonnie Barrilleaux
 
Graphic novel the jungle book -final draft
Graphic novel   the jungle book -final draftGraphic novel   the jungle book -final draft
Graphic novel the jungle book -final draftlatha81
 
Competitic Optimisez votre référencement naturel - numerique en entreprise
Competitic Optimisez votre référencement naturel - numerique en entrepriseCompetitic Optimisez votre référencement naturel - numerique en entreprise
Competitic Optimisez votre référencement naturel - numerique en entrepriseCOMPETITIC
 

En vedette (8)

1.5 u eps user manual
1.5 u eps user manual1.5 u eps user manual
1.5 u eps user manual
 
[7]
[7][7]
[7]
 
Relationship presentation
Relationship presentationRelationship presentation
Relationship presentation
 
Sample RightLumen Guide
Sample RightLumen GuideSample RightLumen Guide
Sample RightLumen Guide
 
Outsourced Innovation Case Study-Rose Acre Farm
Outsourced Innovation Case Study-Rose Acre FarmOutsourced Innovation Case Study-Rose Acre Farm
Outsourced Innovation Case Study-Rose Acre Farm
 
DNA Topology: Nature's headphone cord problem
DNA Topology: Nature's headphone cord problemDNA Topology: Nature's headphone cord problem
DNA Topology: Nature's headphone cord problem
 
Graphic novel the jungle book -final draft
Graphic novel   the jungle book -final draftGraphic novel   the jungle book -final draft
Graphic novel the jungle book -final draft
 
Competitic Optimisez votre référencement naturel - numerique en entreprise
Competitic Optimisez votre référencement naturel - numerique en entrepriseCompetitic Optimisez votre référencement naturel - numerique en entreprise
Competitic Optimisez votre référencement naturel - numerique en entreprise
 

Dernier

Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncrdollysharma2066
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfKhaled Al Awadi
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyotictsugar
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCRashishs7044
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationAnamaria Contreras
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy Verified Accounts
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadAyesha Khan
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menzaictsugar
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...ShrutiBose4
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 

Dernier (20)

Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyot
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail Accounts
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
 
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 

Selling on Social Media - The Relationship Myth

  • 1. Selling on Social Media - The Relationship Myth By Jerry Nihen Jay Nine’s Social Media Marketing http://www.jayninelessons.com
  • 2. Frequently, I find myself responding to the following question:
  • 3. "I understand that social media marketing is all about relationship building, but how do I measure ROI and justify my costs?"
  • 4. If you Google "Social Media Success Stories" you generally find a lot of stories based on companies that are boasting the "success" they have had on social media platforms by engaging their customers. They feel they have achieved a higher level of success because they interact with people on their website.
  • 5. Social media marketing DOES help you build relationships and communicate with your customers. However, customer interaction is something that you should already be doing - regardless of whether or not you are on social media. So, saying that social media marketing is JUST for customer relationship building can leave a lot to be desired.
  • 6. Setting up a social networking platform falls along the lines of Marketing: 101. Go where your customers are. In this day and age, your customers are most likely on the internet. Statistics from 2010 show that there is over 1.97 billion people using the internet, and over 700 million people using Facebook and Twitter alone. LinkedIn itself has more than 100 million users, and it's estimated that 22.7% of all internet usage is spent on social networking websites.
  • 7. What does this mean? Well, you're not necessarily bringing your business to these websites for "relationship building." Instead, you're bringing your business to where you customers are. Since I have already discussed that customer interaction and relationship building is an important concept in business -not just social networking-it's safe to say that there has to be more to social networking than relationship building.
  • 8. One of the concepts that I teach is that there are three aspects of social media marketing:
  • 9. * Advertising - Social networking should be used as an advertising platform for new customer attraction and current customer up-selling. Although you are not participating in direct advertising methods, it's still important to know a valuable aspect of social networking is to get your name to potential customers.
  • 10. * Branding - Social networking should be used as a platform to demonstrate the high value of your business, and act as a go to place for people to see the personality behind your company. A company's brand is the personality that defines the company and sets you apart from your competitors.
  • 11. * Community - Social networking sites should be used to build a community around your company, where current/potential customers can connect with your business. This is a place where they can find new information, connect with each other, and interact with your company.
  • 12. The last concept, the community building, is really about attracting people who are already set up on these platforms to your company. Just like a local brick-and-mortar store is going to try and locate itself on the busiest street in the community; you're going to locate yourself on these platforms where your customers already are interacting. The key is to entice them to join your social networking campaigns.
  • 13. Now, the concept of this article is not to show you how to build up your following. The concept you need to understand is that JUST setting up on these platforms for "relationship building" is going to end up hurting the TRUE concept behind social media marketing: You're going where your customers are.
  • 14. Interested in learning the TRUTH about growing your social followers and fans online? Check out:http://www.jayninelessons.com/csnj for your FREE video that reveals the number one secret to SUCCESS with social media marketing campaigns
  • 15. Jerry Nihen is a Social Networking Consultant that has worked a wide variety of businesses and individuals that have launched successful social media strategies and campaigns.