2. Obama for American
Digital Team
Harper Reed - CTO
Chris Gansen - Engineering Lead, Dashboard
Jason Kunesh - Director of User Experience
and Product
Dylan Richard - Director of Engineering
3. Kristin D. Russell
Secretary of Technology & Chief
Information Officer, State of Colorado
Sherri Hammons
Chief Technology Officer, State of
Colorado
4. “Enabling good government
through the use of efficient,
effective and elegant
technology.”
Citizen Engagement Platform
(My Colorado)
Kristin D. Russell
Secretary of Technology & Chief Information Officer
Sherri Hammons
Chief Technology Officer
5. Need for Change
• Effective business models require a comprehensive
view of their customer base, enabling proactive
customer lifecycle management
• Private sector understands this, hence the wide-
spread development and use of existing CRM
solutions geared toward traditional commercial
business processes
• Public sector customer lifecycle management is
passive, reactive, and single transaction oriented
• Current customer management solutions for
government are immature, undeveloped, and
duplicative
Bottom line… we are not meeting our customers
growing needs 5
6. Today’s Model
Today’s model demonstrates that despite similar, if not the same, core
functionality requirements, state agencies and departments continue to build and
manage isolated, disintegrated systems for customer management
6
7. Need for Change: The Facts
• Federal and state governments spend billions per year
to upgrade or replace outdated state technologies
o 28 State Labor Benefits Systems > 20 years old; Avg. cost is $40-60M
o 27 State Labor Tax Systems > 20, some greater than 40! Avg. cost is $40-60M
o Average cost for new MMIS Systems is $110M. 10 States looking upgrade
o Over $500 Million spent for states to set up 14+ similar Health Exchanges
o Kansas modernizing DMV: $10Million; Idaho modernizing DMV: $10Million
• Systems are running on old, "End of Life" technologies that are no
longer manufactured and barely supported
o In some cases, systems cannot even be modified when new laws take effect.
o COFRS had this issue with some federal mandates
o If they crash, they may take days to recover
• Personnel are difficult to find and are retiring at an alarming rate
o 30% of all State IT workforce eligible for retirement in next 5 years. (NASCIO Study)
7
8. Complication
Vendors profit from building & maintaining the
same systems (over and over again)
Feds have tried to enforce “transferability” with
Lack of Innovation little to no success
States have little incentive to share
No integration, reuse or economies of scale
Increasing cost to implement & maintain legacy IT
Continual need for investment due to current on-
premise environments
Costs continue to rise State budgets allow for these systems to go EOL
Little to no continuous innovation as these
systems rust
Different pricing levels
Few mobile solutions in any state
Lack of online services
Services cumbersome Citizens forced to modify their information in
many places
Rarely are citizen preferences considered
8
9. RISK of the Status Quo
• Costs will continue to skyrocket due to duplication
of data, infrastructure, software maintenance,
product support
• Citizens do not get the benefit of an enterprise
solution, continuous innovation and proactive
services
• Government decisions continue to be slow,
cumbersome and lacking proper analytics
9
10. The Answer
A National Citizen Engagement Platform
Cloud Based Solution
Information Sharing Across
Agencies & States
Single “Portal” for Citizens
Standard Applications for Gov
Cost Savings in the $B’s
10
11. Tomorrow’s Model
Unemployment
Insurance
Income Tax Human Service
Programs
Public Safety Motor Vehicle
Registration
Parks & Medicaid
Recreation Eligibility
Health Insurance Licensing &
Permits
Student Other
Loans
Tomorrow’s model is predicated on the use of a common CRM solution specifically built
for governments to provide holistic, comprehensive customer management services
11
12. Why a National Citizen Engagement Platform?
• Build once, use many
• Innovation is built in. Maintenance is automatic,
since upgrades are a part of the model
• Economies of scale
• Smoothing out state budgets
• Lowers risk
• Proper architecture design allows for reuse among
states
• Places the burden on the builder, not the buyer
12
13. Citizen Centric
My
Business
View My
Services
Registration DMV
Licensing Parks & Recreation
Taxes Revenue-Taxes
About Me
How To Contact Me
Notifications & Messages
My Information
My My
Community Health
Where I Live BMI Check
My Neighborhood Update My Stats
Local News Latest News
The citizen centric view allows the citizen to interact with government and their community
in a seamless and choice-based manner 13
15. Tomorrow’s Model
Any device, any where, any time…
Prototype by Deloitte
15
16.
17. What We Need From You
• Your support in carrying forward the message about
this change
• Engagement and introduction to Federal leaders and
influencers who can help sponsor this effort
• Support of “My CO” pilot
• Advice, feedback and ideas!
17
18. Benefits
Ability to create a true cloud solutions for government that can be used
across 50 states (WYCAN Model)
Economic development opportunity for private sector
Reduction of cost in the $Billions
Increased engagement of citizens (47% to 100%)
Information sharing across states, agencies and departments
Elastic scalability and sustainability
Enablement of good government to provide efficient, effective and
elegant services to citizens
“Success is achieved when self interests are aligned.”
– Governor John Hickenlooper
18
19. It’s About Good Government
5. Launch a holy war for government
reform.
“Attack the state government’s
service-delivery model in every single
function and every single department
using secure cloud-based services and
the astonishing open-source tools that
make up today’s Internet. Don’t just find
“efficiencies.” Take a clean sheet of
paper and rethink motor-vehicle
regulation, mental-health-services
delivery, corrections, everything. Be as
informationalized as Amazon and as
ruthlessly efficient as FedEx. Want to
show people we’re serious about
innovation? Innovate.”
- Dave Maney, Denver Post – 2/3/13
19
20. “Enabling good government
through the use of efficient,
effective and elegant
technology.”
Kristin Russell
Kristin.russell@state.co.us
Sherri Hammons
Sherri.hammons@state.co.us
21. Scott Gessler
Colorado Secretary of State
Mike Hardin
Director, Business & Licensing,
Colorado Secretary of State
22. Colorado Secretary of State
Scott Gessler
Evolution of the Colorado Secretary
of State’s Office
23. Paper-Based System
Requires a large number of employees doing
rudimentary work.
Less efficiency and prone to errors.
More costly to customers.
24. Online Filing & Searching System
Self-service for customers.
Higher level of customer services.
Increased efficiency and less prone
to errors.
Reduced costs.
25. The Future of Service
Business Efficiency Suite
User accounts and customized services
E-learning
On-demand learning – learn when and where you want.
Service Integration
A single point of contact
38. Arvada + Boulder + ?
Survey says…
• A sizeable 21% have no systems at all
• 59% note inadequate funding to sustain
current and planned web services. Of these
respondents, 84% are looking for creative
alternatives to meet their needs.
39. Arvada + Boulder + ?
Survey says…
• 50% (35 cities and non-profits, 17 in Colorado)
would be interested in partnering on an open-
source web platform.
• 40% of these respondents would consider
contributing code to a partnering effort, while
60% would pay a fee instead.
40. Arvada + Boulder = Community Innovation
Other Uses of Xpress CMS:
• Adopt-a-city – starting in Colorado
• Non-profits
• Connecting communities you might
not anticipate…
44. Arts and Kids
HOW? Xpress CMS
• Connect kids via social
STEAM website
• Allow kids to chat, upload
video, presentations on
topics like Color, Motion
• Work with teachers to
design the curriculum
• Bring arts from the
professional field into the
classroom
71. Jennifer Newcomer
Data and Information Manager, The
Piton Foundation
72. Unlocking the power of data for the
common good…
moving beyond the data catalog
Jennifer Newcomer
jnewcomer@piton.org
303-454.3776
www.codataengine.org
73. A platform to create and An easy-to-use hub offering
share digital stories about access to public data, basic
community issues that visualization tools, and data
inspire people to act sharing tools
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86. What’s next…
Shared Indicators
Education Goals
All Children are Ready for School
3rd grades students are reading proficiently
5th grade students are proficient in reading and math
8th grade students are proficient in reading, writing and math
Students graduate from High School, are post-secondary and
workforce prepared
Health Goals
Healthy Pregnancy/Birth
Healthy Infant (Birth – 1)
Healthy Child (1 – 8)
Healthy Adolescent (9 – 17)
128. Never doubt that a small group of
thoughtful, committed, citizens can
change the world. Indeed, it is the only
thing that ever has.
― Margaret Mead
130. Announcing Hack4Colorado and the
National Day of Civic Hacking- THE
Hackathon for 2013!
Themes include Sports & Fitness, Health & Wellness, Sustainability, Veterans, Tourism &
Education
Who? Innovators, Hackers, Developers, Designers
When? May 31, June 1, June 2
Where? Galvanize, 1062 Delaware Street, Denver
How? Event Sponsor, Prize Sponsor, In-kind Sponsor, Participate, Compete
Why? Community, Innovation, Leadership, Collaboration, Branding, PR,
Influence, Visibility, Energy, Passion, Prizes, Entertainment
131. Jason Lally
Director of Decision Lab at
PlaceMatters and Founder, Colorado
Code for Communities
132. Events
Code for Communities bi-weekly hack nights (March 12th) &
monthly meet-up (March 25th) - www.codeforcommunities.org
Longmont Hackathon (April 12-14) - longmonthackathon.com
Hack4Colorado (May 31st-June 2nd) – hack4colorado.com
Startup Week Social Impact Track (Sept. 16-21)
Ideas and in planning
Business Intelligence Center – in progress
Citizen Engagement Platform – in progress
Code for America Fellowship
Open Government Initiatives and Directives
Governor’s Innovation Fellowship