My slides from my presentation at the AIIM Info360 conference in 2011. The main premise is that you cannot have KM, whatever definition you use without good information management, and that requires an ECM strategy for unstructured information.

1. No ECM – No KM ! Or: How ECM fits into your Knowledge Management and Enterprise Information Management strategies Jed Cawthorne MBA MBCS CITP AIIM Info360 Conference 2011

2. Slideshare.net version This is a variant of the slides used in my presentation at the 2011 AIIM Info360 conference The corporate branding of my employer has been removed from the slides I have removed a few slides and added some slides with comments – as with any presentation its difficult to provide the full flavor without the “audio track” provided by the presenter at the conference.

3. My Experience in the ECM field The Open University: ESA, Mars Express Mission Science Data Archiving Manager, Beagle 2 Lander The Open University ECM Requirements and procurement Project Manager ECM Implementation Programme Manager Prescient Digital Media Intranet, CMS, Enterprise Search Consultant Canadian Tire Corporation Senior KM Specialist KPMG International Knowledge Manager, Global Quality & Risk Management

4. My very simple assertion You can not achieve a knowledge enabled organization without good Information Management; this is independent of your working definition of Knowledge Management An ECM strategy is key to managing all your unstructured information within an overall Enterprise Information Management strategy.

5. We need to fill in the gaps We need to fill in some of the gaps in the pyramid on the next slide. The pyramid is a simple visualization of the hierarchical progression from atomic items of data, that are transformed via data processing of some sort and have context applied to produce items of information.

7. Definitions of Knowledge Management Prof. Michael Sutton, Gore School of Business at Westminster College reported to the 2008 International Conference on Knowledge Management that he had assembled a library of over 100 definitions ! Original definition (?) – Thomas Davenport 1994: “Knowledge management is the process of capturing, distributing and effectively using knowledge” The point I would like to make, and will illustrate as we move ahead, is that the different definitions, indeed the different schools of thought on KM all still require good information management as an underpinning.

8. A working definition of KM “KM is an effort to increase useful knowledge within an organization. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of knowledge objects or artifacts” Dr Claire McInerny, Knowledge Management and the Dynamic Nature of Knowledge, Journal of the American Society for Information Science and Technology, 2002 Knowledge Objects or artifacts: documents in an DM repository, institutional records, pages in a wiki, blog articles and comments, web pages on the intranet, emails etc…. In other words not just Knowledge Base entries.

9. Definitions again ! AIIM definition of ECM: “Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.” Strategies and methods to manage, store, preserve etc the ‘knowledge objects’ of the previous definition.

10. The Stages of KM Stage 1 – Intranets & Intellectual Capital Stage 2 – Human Relations, cultural dimensions Stage 3 – Content & retrievability Stage 4 – Access to external information The Stages of KM: C.McInerny & M.Koenig, KM Processes in Organizations, Theoretical Foundations and Practice, Synthesis Lectures on Information Concepts, Retrieval and Services #18, Morgan & Claypool, 2011

11. Stage 1: Intranets and IC IT driven Intellectual Capital Intranets and extranets Best Practices and Lessons Learned Stage 2: Human Relations; cultural dimensions Communities of Practice Organizational Culture The Learning Organization (Senge) Tacit Knowledge (Nonaka & Takeuchi – SECI)

12. Stage 3: Content & Retrievability Structuring content & adding index terms (metadata) Content Management technologies Taxonomies Stage 4: Access to External Information Firewall-less universal access? Importance of context ‘Social Technologies’ ? KM 2.0 ?

14. Stage 2 – Human Relations, cultural dimensions: introducing the key human aspects

15. Stage 3 – Content & retrievability: introduction of content management related technologies !

16. Stage 4 – Access to external information: KM 2.0?

19. The latest KM and ECM fashions….. Thomas Davenport writing recently on the need for companies to develop a new strategy for knowledge work discusses two approaches: The free access approach The structured provision of knowledge: “In corporate parlance, such technologies are often called case management systems” 1 For exmaple IBM and EMC now talk about case management in an ECM context 1. Rethinking Knowledge Work: A strategic approach, T. Davenport, McKinsey Quarterly, McKinsey & Company, February 2011

20. Where ECM fits into KM perspective

21. My simple assertion revisited KM requires good EIM, which in turn requires an ECM strategy for unstructured information Get back to the office and review your strategies and plans, if you have them Good place to start – a simple information charter: http://www.intranetfocus.com/about/information-charter

22. Free learning: Knowledge Technologies in Context from OpenLearn.open.ac.uk Click on the graphic above to access a free online course !

23. No ECM – No KM ! Jed Cawthorne, MBA MBCS CITP www.ecm-stuff.blogspot.com www.twitter.com/jedpc http://www.cmswire.com/author/jed-cawthorne/