Introducing Profiles International

Introducing Profiles International

www.profilesinternational.com
©2009 Profiles International, Inc. All rights reserved.


Table of Contents
Who We Are
Profiles International – A High-level Overview 3
Global Reach 4
Clients and industries 6
Research for management 7

What We Do
Know your people at the deepest level 8
Benefits to your organization 9
Creating real value for clients 10

How We Do It
High-tech 11
High-touch 12
Overview of assessments and solutions 13
Assessment descriptions 14

Contact Us 19

v9 ©2009 Profiles International, Inc. All rights reserved.


Who We Are – Employee assessment specialists

Profiles International: A High-level Overview
Profiles helps organizations worldwide create high-performing workforces. We do this
through our comprehensive suite of employee assessments and performance management
solutions.

We help our clients gain a competitive advantage by understanding their people at the
deepest levels. This includes how they think, natural tendencies, behaviors and preferences,
and attitudes toward key workplace issues. This helps them select the right people, place
them in the right roles, and manage them to their full potential.

Since our founding in 1991, we have delivered over 45,000,000 assessments to over 40,000
organizations in 122 countries. We do this through our team of nearly 200 direct employees
and 1000 business partners with backgrounds in organizational psychology, human resource
management, sales management, corporate training, coaching, consulting, education, and
information technology.

Our business is both high-tech and high-touch, and laser-focused to help our clients
succeed. Our assessments are grounded in advanced behavioral science that we continually
Profiles International Founders validate through our team of PhD Psychologists and Psychometricians. Our dedicated client
Jim Sirbasku, CEO, and services team and strategic business partners are with you the entire way, helping you
Bud Haney, President deliver assessments effortlessly through our state-of-the-art virtual assessment centers. Our
assessment reports are written for managers and contain practical insight and advice to get
the most from their people.

Introducing Profiles International | 3

Global Reach – 122 Countries, 32 Languages

Africa Asia Europe Slovakia Nicaragua
Algeria Afghanistan Albania Slovenia Panama
Botswana Azerbaijan Austria Spain Puerto Rico (US)
Egypt Bahrain Belgium Sweden Saint Kitts & Nevis
Eritrea China Bosnia & Switzerland Saint Lucia
Ethiopia Cyprus Herzegovina Ukraine Saint Vincent &
Gambia, The India Bulgaria The Grenadines
Ghana Indonesia Croatia North America Trinidad & Tobago
Kenya Iran Czech Republic Antigua & United States
Liberia Iraq Denmark Barbuda
Libya Israel Estonia Aruba Oceania
Malawi Jordan Finland (Netherlands) Australia
Mauritius Kazakhstan France Bahamas New Zealand
Morocco Korea, South Germany Barbados Tonga
Rwanda Kuwait Greece Belize
Sierra Leone Lebanon Hungary Bermuda (UK) South America
South Africa Malaysia Latvia British Virgin Argentina
Sudan Oman Ireland Islands (UK) Brazil
Swaziland Pakistan Italy Canada Chile
Nigeria Philippines Lithuania Cayman Islands Colombia
Uganda Qatar Luxembourg (UK) Ecuador
Zambia Russia Macedonia Costa Rica Peru
Zimbabwe Saudi Arabia Moldova Dominican Uruguay
Tanzania Sri Lanka Montenegro Republic Venezuela
Togo Syria Netherlands El Salvador
Tunisia Turkey Norway Guam (US)
United Arab Poland Guatemala
Emirates Portugal Honduras
United Kingdom Romania Jamaica
Vietnam Russia Kosovo
Yemen Serbia Mexico



Who We Are – Clients we serve
We have served over 40,000 organizations worldwide
 Industries we serve
• Financial services and insurance
• Retail and consumer products
• Travel and hospitality
• Professional and business services
• Healthcare and human services
• Media, telecommunications and technology
• Energy, utilities and natural resources
• Manufacturing, transportation and automotive
• Construction and real estate
• Federal, state and local governments
• K-12, for-profit and not-for-profit higher education

 People we work with
• Business leaders–CEOs, Presidents and General Managers
• Small- and mid-sized business owners
• Functional leaders–CFOs, CIOs, Sales and Marketing leaders, HR leaders
• Functional specialists – Recruiting, Learning and Development
• First and second line managers

 Global reach
• 122 countries; material translated into 32 languages


Who We Are – Research for management
We are passionate researchers and thought leaders in the area of
applying employee assessments to solve important organizational challenges.



What We Do – Know your people at the deepest level
Our assessments provide you with in-depth, objective, comprehensive,
and reliable information about your people, far beyond what you could
uncover through typical interviews, performance reviews or day-to-day
interaction. This includes:

How they think
• The rate at which they learn and assimilate information
• Verbal and numeric skills and reasoning abilities

Natural tendencies, behaviors and preferences
• Energy level, assertiveness, social influence, manageability, attitude, decisiveness,
accommodating, independence, objective judgment
• Productivity, quality of work, initiative, teamwork, problem solving, adapting to
change
• Response to job-related stress, frustration, and conflict
• Customer service orientation, trust, tact, empathy, conformity, focus, and flexibility
• Prospecting, call reluctance, closing the sale, self-starting, teamwork, building and
maintaining relationships, and compensation preference

Attitudes toward important performance-related issues
• Only about 10% of a person can be
• Personal integrity, substance abuse, reliability, and work ethic
described by what appears on the surface
and can be observed by the untrained eye.
How they interact with others, as team members and with their managers
• Employees and managers are biased by • Control, composure, social influence, analytical, patience, results orientation,
many factors which impact the quantity precision, expressiveness, ambition, teamwork, positive expectancy, and quality of
and quality of information. work
• Overall team strengths, weaknesses, and balance
• Fit with manager and preferred management style


What We Do – Benefits to your organization
We help you use this information to improve employee and
manager performance, as well as overall workforce productivity.
Select people best suited to succeed in a particular job in your organization
• We help you repeat success by defining the characteristics of successful people in a
role and using this as a model to evaluate and select prospective candidates.
• According to the Harvard Business Review, this “job matching” approach more
accurately predicts job success than any of the commonly accepted factors such as
education, experience or job training.

Improve communication and relationships between employees and their managers
• Imagine if every employee came with an operator’s manual that would help the
organization and manager get the most from that employee. Our assessments give
you specialized reports for interviewing, selecting, coaching, and succession
planning. This information is invaluable for managers to effectively communicate
with and motivate the employee to peak performance.

Improve team performance and work place harmony
• Profiles team and workforce analysis tools help leaders get the most from every
team member and effectively guide the way to achievement of shared goals by
understanding team balance, strengths and weaknesses.

Build consistent culture and values throughout your organization
• Understanding employees’ attitudes and beliefs towards their employers, managers
and job functions is a critical first step toward building a high-performance
workforce. Our assessments can examine a company’s culture and provide insight
into employee, managerial and team alignment and how these fit with the
company’s strategic goals and objectives. This process helps to identify gaps in
www.profilesinternational.com organizational alignment.


What We Do – Creating real value for clients
Why is it important?
Maximize each employee’s contribution to the organization
• The rise and fall of many organizations is the direct result of the collective skill set,
emotional intelligence, teamwork, and talent of its individuals. By using our
assessment solutions, you will see tangible results in terms of increased productivity,
reduced stress and conflict, and a positive impact on your bottom line.

Reduce employee turnover and absenteeism
• Better hiring decisions equals improved productivity and less disruption. Bringing the
right person on board in the right position leads to improved organizational efficiency
and increased overall satisfaction among employees at all levels.

Reduce cost of theft
• Attitudes towards integrity, substance abuse, reliability and work ethic are not listed on
the resume or divulged by references. Profiles provides easy-to-read reports covering
these costly land mines and helping you reduce liability, costs and turnover.

Reduce workforce conflict and improve employee satisfaction
• When you measure compatibility characteristics among your workforce,
communication is improved, conflict is reduced and leaders have actionable data to
maximize individual and overall team performance.

More effectively focus training and development investments
• All Profiles solutions address specific performance improvement goals for your
organization by providing you with reports for selection, development, training,
promotion, management, and succession planning to maximize your investment.



How We Do It – High-tech

Scientifically valid assessments
• Profiles assessment validation study standards exceed those set by
The Association of Test Publishers
• All Profiles solutions are validated in each language
• EEOC compliant
• Tailored to your specific needs

Delivered effortlessly online through a branded Virtual Assessment Center,
a customizable component of the Profiles Resource Center
• Over 99% uptime and availability
• Analytics dashboard
• Unlimited simultaneous user access
• Client-controlled assessment administration and scheduling
• Data secured by firewall and site encryption
• Generate reports that include actionable data
• Update accounts
• Build job models based on high-performing incumbents
• Prepare data exports
• Monitor meter inventory



How We Do It – High-touch

Dedicated client service professionals fully vested in your success:
• Proven implementation plan that includes deliverables and timetables to
help clients set and achieve clear objectives
• Comprehensive training is provided to each client according to his or her
unique needs and objectives
• Training is available in person, via interactive internet, on-site at the client
organization, or at Profiles International’s Corporate Training Center

Practical and actionable output written for your managers is available via
the Profiles Assessment Center featuring:
• Tracking reports: hired/terminated
• Pattern analysis
• Cost analysis
• Performance reports – correlate performance with job match and
assessment scores
• Financial reports – Return on Investment reports
• Adverse Impact reports
• Team company perspective analysis



How We Do It – Overview of our assessments and solutions
Your Business Objective Our Popular Solutions
High-level Strategic Workforce Management
Identifying high-potential employees and managers PXT CP360 PSA CSP
Strategic workforce and succession planning PXT PPI CP360 PSA CSP
Restructuring, reorganizing and downsizing PXT PPI PMF WES PSA CSP PLP
Post-merger integration of organizations PXT PPI PMF WES PSA CSP PLP
Everyday Workforce Management
Basic pre-employment screening SOS PST
Screening, interviewing and selecting job candidates PXT PST EBC PSA CSP
Onboarding new employees PXT PPI PMF
Improving employee productivity and work quality PXT PPI WES
Improving employee motivation and communication PPI PMF WES
Resolving conflict between co-workers PPI
Selecting and managing teams PPI
Evaluating management effectiveness PXT PPI CP360 WES
Prioritizing management development needs CP360 WES
Sales and Customer-facing Workforce Management
Screening, interviewing and selecting job candidates PST EBC PSA CSP
Retaining and growing customers and accounts PSA CSP PLP
Improving sales performance PPI CP360 PMF WES PSA PLP

Legend SOS Step One Survey PMF Profiles Managerial Fit
PXT ProfileXT WES Workplace Engagement Survey
PST Profiles Skills Tests PSA Profiles Sales Assessment
EBC Employee Background Checks CSP Customer Service Profile
PPI Profiles Performance Indicator PLP Profiles LoyaltyPro
CP360 CheckPoint 360



How We Do It – Assessment Descriptions

Step One Survey II® (SOSII)
The SOSII is a brief pre-hire assessment that measures an individual’s basic work-related values. It is
used primarily as a screening tool early in the candidate selection process.

This assessment provides valid insight into an applicant’s work ethic, reliability, integrity, propensity
for substance abuse, and attitudes toward theft — including property, data and time.

ProfileXT® (PXT)
The PXT assessment measures how well an individual fits specific jobs in your organization. The “job
matching” feature of the PXT is unique, and it enables you to evaluate an individual relative to the
qualities required to successfully perform in a specific job. It is used throughout the employee life
cycle for selection, on-boarding, managing, and strategic workforce planning.

This assessment reveals consistent, in-depth, objective insight into an individual's thinking and
reasoning style, relevant behavioral traits, occupational interests, and match to specific jobs in your
organization. It helps your managers interview and select people who have the highest probability
of being successful in a role, and provides practical recommendations for coaching them to
maximum performance. It also gives your organization consistent language and metrics to support
strategic workforce and succession planning, talent management and reorganization efforts.




Profiles Performance Indicator™ (PPI)
The Profiles Performance Indicator is a DISC-type assessment that reveals aspects of an individual's
personality that could impact their fit with their manager, coworkers and team, and their job
performance. It is used primarily for motivating and coaching employees, and resolving post-hire
conflict and performance issues.

The PPI specifically measures an individual's motivational intensity and behaviors related to
productivity, quality of work, initiative, teamwork, problem solving, and adapting to change, as well
as response to conflict, stress, and frustration. The output from this assessment serves as an
“operator's manual” for an employee, which helps managers better motivate, coach, and
communicate with the employee. It also helps to predict and minimize conflict among co-workers,
and it provides crucial information for improving team selection and performance.

A powerful feature of the PPI is the Team Analysis Report, designed to help managers form new
teams, reduce team conflict, improve team communication, improve their ability to anticipate
problems, and enhance their team leadership skills.

It helps evaluate overall team balance, strengths, and weaknesses, as well as team members’
personality characteristics along 12 key factors: control, composure, social influence, analytical,
patience, results orientation, precision, expressiveness, ambition, teamwork, positive expectancy,
and quality of work. It also provides team leaders with practical recommendations and action steps
to take in order to succeed in their jobs.




CheckPoint 360°™
The CheckPoint Management System is a 360-degree assessment. It is used primarily to evaluate the
effectiveness of your managers and leaders. This assessment combines feedback from direct reports,
peers, supervisors, and even customers, with a personalized program for developing specific
leadership skills based on that feedback. This process highlights a manager’s job performance in 8
universal management competencies: communication, leadership, adapting to change, relationships,
task management, production, development of others, and personal development.

The CheckPoint 360 helps managers identify and prioritize their own development opportunities. And
it helps the organization to better focus management training and development investments;
proactively uncover misaligned priorities between senior executives and front-line managers; and
surface management issues that could lead to low employee productivity, morale, job-satisfaction,
and increased turnover.

Profiles Managerial Fit ™ (PMF)
People typically don’t quit their companies, they quit their bosses. Profiles Managerial Fit (PMF)
measures critical aspects of compatibility between a manager and their employees. This report offers
an in-depth look at one’s approach to learning, as well as six critical dimensions of compatibility with
their manager: self-assurance, conformity, optimism, decisiveness, self-reliance, and objectivity.

Managers use this information for adapting their styles in order to get the most from each employee;
improve communication; increase engagement, satisfaction, and productivity; and reduce employee
turnover.



Workplace Engagement Survey (WES)
Our Workplace Engagement Survey (WES) measures the degree to which your employees connect
with their work and feel committed to the organization and its goals. This gives you and your
management team a detailed view of what influences engagement across all of your workforce
segments and how your employees compare statistically to the overall working population.

In addition, the WES measures “satisfaction with employer” and “satisfaction with manager” across
your entire organization, and gives recommendations for your organization to improve.

Profiles Skills Tests (PST)
Profiles International provides comprehensive assessments to measure essential knowledge and
skills. We use powerful technologies, such as performance-based testing, which simulates popular
software products like Microsoft Office, to ensure accurate, reliable, assessment of knowledge,
skills, and abilities. Our skills assessments cover Software Skills, Clerical Skills, Call Center Skills,
Accounting and Finance, Medical, Nursing, Legal, Industrial, Computer Literacy, Retail, Food
Services, Information Technology, Staffing, and Human Resources.

Employee Background Checks (EBC)
Profiles International provides comprehensive employee background checks for our clients. These
include Consumer Credit Reports, Criminal History Record, Drivers' History Report (DMV), Education
Verification, Employment History Verification, Foreign Nationals Terrorist Sanctions Search (OFAC,
CLFST & OSFI), Identity Verification Search, Incarceration Records Search, Military Service
Verification, Cursory Nationwide Criminal Index Database Search (CNID), and many more.




Profiles Sales Assessment™ (PSA)
The Profiles Sales Assessment (PSA) measures how well a person fits specific sales jobs in your
organization. It is used primarily for selecting, on-boarding and managing sales people and account
managers.

The “job modeling” feature of the PSA is unique, and can be customized by company, sales position,
department, manager, geography, or any combination of these factors. This enables you to evaluate
an individual relative to the qualities required to perform successfully in a specific sales job in your
organization. It also predicts on-the-job performance in seven critical sales behaviors: prospecting,
call reluctance, closing the sale, self-starting, teamwork, building and maintaining relationships, and
compensation preference.

Customer Service Profile™ (CSP)
The Customer Service Profile (CSP) measures how well a person fits specific customer service jobs in
your organization. It is used primarily for selecting, on-boarding, and managing customer service
employees.

The CSP also looks at what your current and future employees believe is a high level of customer
service, while at the same time showing where they align (or not) with the company’s perspective.
We have a general industry version of this assessment as well as vertical specialties in hospitality,
healthcare, financial services, and retail.




Profiles Loyalty Pro™ (PLP)
Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool. Loyalty, as determined through
the “voice of the customer,” is a leading indicator that predicts the “staying power” of an account.

Profiles LoyaltyPro™ offers companies a tool to gather ongoing, critical account intelligence that
helps them assess the relationship between the buyer and the supplier, ultimately driving the action
plan to improve customer service. Having insight into your customer’s perception of your
relationship allows you to steer the strategic business efforts and initiatives of the account
management teams to continually improve customer relationships and build a network of loyal
customers.


Profiles International – Who We Are
Profiles International helps organizations worldwide create high-performing workforces.

Through our comprehensive employment assessments and innovative talent management solutions,
our clients gain a competitive advantage by selecting the right people and managing them to their
full potential.

Where We Are
Profiles serves 122 countries
around the globe and has
material in 32 languages.

Contact Us
Profiles International
(800) 960-9612

©2009 Profiles International, Inc. All rights reserved. Introducing Profiles International | 19

Introducing Profiles International

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