The document discusses the advantages and disadvantages of using email in business communications. It identifies quickness, convenience, ease of file sharing and low cost as advantages. Disadvantages include potential for confusion, minimal security, and information overload. The document provides guidelines for appropriate and inappropriate uses of email in business and tips for effective email communications, including using proper greetings, signatures, brevity and avoiding slang. It stresses proofreading emails and considering the audience.
2. Advantages Disadvantages
◦ Quick ◦ Can confuse or
◦ Convenient complicate
◦ Can be saved and easily ◦ Minimal Security
retrieved ◦ Easy to have
◦ Easy to transfer files miscommunications
◦ Cheap ◦ Information Overload
◦ Efficient
3. If the information is under a screen-length
long
If there needs to be an easily accessed record
When the response isn’t urgent
If a response isn’t necessary
4. To berate or reprimand
To fire, lay-off, or terminate
To send information that might require legal
action
To send credit card or social security
numbers
When you’re angry
10. •Fulton-Calkins, Patsy, and Karin Stultz. Ed. Procedures and Theory
for Administrative Professionals. 6th ed. Mason, OH: South-Western
Cengage Learning, 2009. 151-166. Print.
•"Know when to use email." Fastrak Consulting., 03 May 1999. Web.
23 Oct 2011. <http://www.fastrak-
consulting.co.uk/tactix/features/email/mail03.htm>.
