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Using Social Media in
Human Resources
Personal | Business | SHRM Chapter
Jennifer McClure - President, Unbridled Talent LLC

@JenniferMcClure

unbridledtalent.com
WHO is using
SOCIAL MEDIA?
1.15 billion monthly

238 million active

1 billion+ monthly

218 million monthly

240 million+ blogs

150 million users
SOURCE: http://therealtimereport.com
WHAT are we afraid of?
our FOCUS today
1

Choose Your Tools

2

Professional Development

3

Human Resources & Recruiting

4

SHRM Chapters

5

Managing Time & Content
1

CHOOSE
YOUR TOOLS
where to START?
Professionally In Your Business SHRM Chapters

LinkedIn

LinkedIn

Blog

Blogs/Newsfeeds

YouTube

YouTube

Twitter

Blog

Twitter

Facebook

Instagram

Instagram

YouTube

Facebook

Facebook

Instagram

Twitter

LinkedIn
PROFESSIONAL
DEVELOPMENT

2
LINKEDIN essentials
•  Ensure your Personal Profile is accurate and complete
•  Build a Personal Profile that:
– represents you and your company well
– makes others want to connect with you
•  Build your personal network with relevant contacts
•  Join targeted Groups
100% COMPLETE profile
1)    Add a profile photo
2)    List current position + at least 2 prior jobs
3)    5 or more skills on your profile
4)    Write a summary about yourself
5)    Fill out your industry and zip code
6)    Add where you went to school
7)    Have 50 or more connections
BLOG essentials
•  Build a “reading list” of diverse voices (not just in HR)
•  Connect with a great community of bloggers (peer network)
•  Receive industry news in a timely fashion
•  Ask and answer questions/comment on blogs
•  Create your own blog to share information and learn
recommended BLOGS
•  Everyday People (Steve Browne – Executive Director of HR, Larosa’s Inc.) / sbrownehr.com
•  The HR Capitalist (Kris Dunn – CHRO, Kintetix) / hrcapitalist.com
•  China Gorman (China Gorman – CEO, Great Places to Work Institute) / chinagorman.com
•  SHRM - We Know Next (HR focused - Multiple Contributors) / weknownext.com
•  TLNT (Talent Management focused - Multiple Contributors) / tlnt.com
•  Incentive Intelligence (Paul Hebert – VP of Solution Design, Symbolist) / symbolist.com
•  NoExcusesHR (Jay Kuhns – VP of HR, All Children’s Hospital) / noexcuseshr.com
•  Success In HR (Alan Collins – Author & former VP of HR, PepsiCo) / successinhr.com
•  Unbridled Talent (Jennifer McClure – Speaker, Writer & Consultant) / unbridledtalent.com
•  Great Leadership (Dan McCarthy – Director Exec Development Programs, UNH) / greatleadershipbydan.com
TWITTER essentials
•  Balance promotional, personal & conversational tweets
•  Be a “real person” – use your real voice/be authentic
•  Be interesting, informative and entertaining
•  Share links to interesting & informative stuff
•  Post photos from “a day in your life” (twitpics, etc.)
	
  
recommended TWEETERS
•  @SHRM (SHRM)
•  @KYSHRM (Kentucky SHRM State Council & Conference)
•  @LA_SHRM (Louisiana SHRM State Council & Conference)
•  @sbrownehr (Steve Browne – Executive Director of HR, Larosa’s Inc).
•  @HarvardBiz (Harvard Business Review)
•  @Josh_Bersin (Josh Bersin – Founder, Bersin by Deloitte)
•  @JoeGerstandt (Joe Gerstandt – Author, Speaker, Freak Flag Flyer, Talent Anarchy)
•  @lruettimann (Laurie Ruettimann – Speaker, Writer & Consultant)
•  @thisislars (Lars Schmidt – Sr. Director of Talent Acquisition & Innovation, NPR)
•  @sharlyn_lauby (Sharlyn Lauby – President, ITM Group Inc.)
HUMAN RESOURCES
& RECRUITING

3
LINKEDIN essentials

•  Ensure that your Company Profile is accurate/complete
•  Encourage and train employees to create Personal Profiles that:
– represent your company well
– make candidates want to connect to them/the Company
•  Expand your talent pool through access to employee networks
•  Create or participate in industry or professional groups
BUILD your network

SOURCE: http://talent.linkedin.com/blog/index.php/2013/01/followers-and-connections/
YOUTUBE essentials
•  Make your employees the stars
•  Keep videos to 3 minutes or less
•  Share your videos on other social sites
•  Use video for learning & development activities
23
BLOGGING essentials
•  Establish expertise and credibility
•  Foster relationships with candidates (& employees)
•  Post information about cool job opportunities
•  Share industry news/link to media coverage
•  Link to your other social media efforts
•  Address concerns or common questions
CORPORATE blog
“People who visited Racker Talent before applying for a job
were 65% more likely to be successful than those whose 1st port
of call was the career site or ATS.”
Michael Long – Former Head of Culture Branding, Rackspace
26
INSTAGRAM essentials
•  Share company news in a visual and compelling way
•  Cross-post Instagram pictures on other social sites (easy)
•  Share your culture and company events
•  Share “day-in-the-life” photos
•  Have a photo contest for employees / share winners
29
4

SHRM
CHAPTERS
BLOGGING essentials
•  Move paper/emailed newsletter content online
•  Involve members through guest post opportunities
•  Share pictures from meetings/events
•  Share video interviews with members/clips from meetings
•  Share industry news/link to media coverage
•  Promote monthly meetings and chapter events
BLOGGING
YOUTUBE essentials
•  Make your members the stars!
•  Share clips from monthly meetings/council meetings
•  Include sponsors in video clips (short)
•  Compilation videos – Q&A
YOUTUBE
TWITTER essentials
•  Balance promotional, personal & conversational tweets
•  Create a persona/”voice” for your account (be human)
•  Be interesting, informative and entertaining
•  Share links and retweet members/other SHRM chapters, etc.
•  Post photos from meetings, behind the scenes, etc.
	
  
TWITTER
INSTAGRAM essentials
•  Share Chapter news in a visual and compelling way
•  Cross-post Instagram pictures on other social sites (easy)
•  Share pictures from monthly meetings/conferences
•  Use #hashtags to get others involved
•  Have a photo contest / share winners
INSTAGRAM
FACEBOOK essentials
•  Engage with members and create a community
•  Share content from all other social sites
•  Pictures/videos – most engagement
•  Ask questions
•  Create Polls
FACEBOOK
MANAGING
TIME & CONTENT

5
have a PLAN
content IDEAS
Share a link to a resource
Repost someone else’s post
 
Make an announcement
Ask a question
Reply to questions people ask
Share/show what’s happening now (photos)
PLAN IT out
Content Calendars
Monday	
  

Tuesday	
  

• Recognize	
  
a	
  Member	
  
or	
  
Employee	
  

• Post	
  “day-­‐
in-­‐the	
  life”	
  
photo(s)	
  

• Ask	
  a	
  
Ques:on	
  

Wednesday	
  
• Ask	
  a	
  
Ques:on	
  
• Share	
  
news	
  
about	
  an	
  
Event	
  

Thursday	
  
• Share	
  
Company	
  
or	
  Chapter	
  
news	
  
• Post	
  a	
  
Video	
  

Friday	
  
• Spotlight	
  
on	
  an	
  
employee	
  
or	
  a	
  
member	
  

Saturday	
  
• Link	
  to	
  a	
  
great	
  
resource	
  
of	
  interest	
  
to	
  your	
  
audience	
  

Sunday	
  
• Poll	
  
Ques:on	
  
SCHEDULE time
Commit to time blocks

Use scheduling tools
NEXT STEPS…
THANK YOU!
Jennifer McClure
unbridledtalent.com
@JenniferMcClure

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Using Social Media In HR And For SHRM Chapters

  • 1. Using Social Media in Human Resources Personal | Business | SHRM Chapter Jennifer McClure - President, Unbridled Talent LLC @JenniferMcClure unbridledtalent.com
  • 2. WHO is using SOCIAL MEDIA? 1.15 billion monthly 238 million active 1 billion+ monthly 218 million monthly 240 million+ blogs 150 million users SOURCE: http://therealtimereport.com
  • 3. WHAT are we afraid of?
  • 4. our FOCUS today 1 Choose Your Tools 2 Professional Development 3 Human Resources & Recruiting 4 SHRM Chapters 5 Managing Time & Content
  • 6. where to START? Professionally In Your Business SHRM Chapters LinkedIn LinkedIn Blog Blogs/Newsfeeds YouTube YouTube Twitter Blog Twitter Facebook Instagram Instagram YouTube Facebook Facebook Instagram Twitter LinkedIn
  • 8.
  • 9. LINKEDIN essentials •  Ensure your Personal Profile is accurate and complete •  Build a Personal Profile that: – represents you and your company well – makes others want to connect with you •  Build your personal network with relevant contacts •  Join targeted Groups
  • 10. 100% COMPLETE profile 1)    Add a profile photo 2)    List current position + at least 2 prior jobs 3)    5 or more skills on your profile 4)    Write a summary about yourself 5)    Fill out your industry and zip code 6)    Add where you went to school 7)    Have 50 or more connections
  • 11.
  • 12. BLOG essentials •  Build a “reading list” of diverse voices (not just in HR) •  Connect with a great community of bloggers (peer network) •  Receive industry news in a timely fashion •  Ask and answer questions/comment on blogs •  Create your own blog to share information and learn
  • 13. recommended BLOGS •  Everyday People (Steve Browne – Executive Director of HR, Larosa’s Inc.) / sbrownehr.com •  The HR Capitalist (Kris Dunn – CHRO, Kintetix) / hrcapitalist.com •  China Gorman (China Gorman – CEO, Great Places to Work Institute) / chinagorman.com •  SHRM - We Know Next (HR focused - Multiple Contributors) / weknownext.com •  TLNT (Talent Management focused - Multiple Contributors) / tlnt.com •  Incentive Intelligence (Paul Hebert – VP of Solution Design, Symbolist) / symbolist.com •  NoExcusesHR (Jay Kuhns – VP of HR, All Children’s Hospital) / noexcuseshr.com •  Success In HR (Alan Collins – Author & former VP of HR, PepsiCo) / successinhr.com •  Unbridled Talent (Jennifer McClure – Speaker, Writer & Consultant) / unbridledtalent.com •  Great Leadership (Dan McCarthy – Director Exec Development Programs, UNH) / greatleadershipbydan.com
  • 14.
  • 15. TWITTER essentials •  Balance promotional, personal & conversational tweets •  Be a “real person” – use your real voice/be authentic •  Be interesting, informative and entertaining •  Share links to interesting & informative stuff •  Post photos from “a day in your life” (twitpics, etc.)  
  • 16. recommended TWEETERS •  @SHRM (SHRM) •  @KYSHRM (Kentucky SHRM State Council & Conference) •  @LA_SHRM (Louisiana SHRM State Council & Conference) •  @sbrownehr (Steve Browne – Executive Director of HR, Larosa’s Inc). •  @HarvardBiz (Harvard Business Review) •  @Josh_Bersin (Josh Bersin – Founder, Bersin by Deloitte) •  @JoeGerstandt (Joe Gerstandt – Author, Speaker, Freak Flag Flyer, Talent Anarchy) •  @lruettimann (Laurie Ruettimann – Speaker, Writer & Consultant) •  @thisislars (Lars Schmidt – Sr. Director of Talent Acquisition & Innovation, NPR) •  @sharlyn_lauby (Sharlyn Lauby – President, ITM Group Inc.)
  • 18.
  • 19. LINKEDIN essentials •  Ensure that your Company Profile is accurate/complete •  Encourage and train employees to create Personal Profiles that: – represent your company well – make candidates want to connect to them/the Company •  Expand your talent pool through access to employee networks •  Create or participate in industry or professional groups
  • 20. BUILD your network SOURCE: http://talent.linkedin.com/blog/index.php/2013/01/followers-and-connections/
  • 21.
  • 22. YOUTUBE essentials •  Make your employees the stars •  Keep videos to 3 minutes or less •  Share your videos on other social sites •  Use video for learning & development activities
  • 23. 23
  • 24.
  • 25. BLOGGING essentials •  Establish expertise and credibility •  Foster relationships with candidates (& employees) •  Post information about cool job opportunities •  Share industry news/link to media coverage •  Link to your other social media efforts •  Address concerns or common questions
  • 26. CORPORATE blog “People who visited Racker Talent before applying for a job were 65% more likely to be successful than those whose 1st port of call was the career site or ATS.” Michael Long – Former Head of Culture Branding, Rackspace 26
  • 27.
  • 28. INSTAGRAM essentials •  Share company news in a visual and compelling way •  Cross-post Instagram pictures on other social sites (easy) •  Share your culture and company events •  Share “day-in-the-life” photos •  Have a photo contest for employees / share winners
  • 29. 29
  • 31.
  • 32. BLOGGING essentials •  Move paper/emailed newsletter content online •  Involve members through guest post opportunities •  Share pictures from meetings/events •  Share video interviews with members/clips from meetings •  Share industry news/link to media coverage •  Promote monthly meetings and chapter events
  • 34.
  • 35. YOUTUBE essentials •  Make your members the stars! •  Share clips from monthly meetings/council meetings •  Include sponsors in video clips (short) •  Compilation videos – Q&A
  • 37.
  • 38. TWITTER essentials •  Balance promotional, personal & conversational tweets •  Create a persona/”voice” for your account (be human) •  Be interesting, informative and entertaining •  Share links and retweet members/other SHRM chapters, etc. •  Post photos from meetings, behind the scenes, etc.  
  • 40.
  • 41. INSTAGRAM essentials •  Share Chapter news in a visual and compelling way •  Cross-post Instagram pictures on other social sites (easy) •  Share pictures from monthly meetings/conferences •  Use #hashtags to get others involved •  Have a photo contest / share winners
  • 43.
  • 44. FACEBOOK essentials •  Engage with members and create a community •  Share content from all other social sites •  Pictures/videos – most engagement •  Ask questions •  Create Polls
  • 48. content IDEAS Share a link to a resource Repost someone else’s post   Make an announcement Ask a question Reply to questions people ask Share/show what’s happening now (photos)
  • 49. PLAN IT out Content Calendars Monday   Tuesday   • Recognize   a  Member   or   Employee   • Post  “day-­‐ in-­‐the  life”   photo(s)   • Ask  a   Ques:on   Wednesday   • Ask  a   Ques:on   • Share   news   about  an   Event   Thursday   • Share   Company   or  Chapter   news   • Post  a   Video   Friday   • Spotlight   on  an   employee   or  a   member   Saturday   • Link  to  a   great   resource   of  interest   to  your   audience   Sunday   • Poll   Ques:on  
  • 50. SCHEDULE time Commit to time blocks Use scheduling tools