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Social Media

Morris County SHRM
June 13, 2012
About My
About Me	

                Company	





              @Jessicalevin	
  
What Do You Want to	

  Discuss Today?
Social Networking


  •  According to Wikipedia, A social network
     service focuses on building
     online communities of people who share
     interests and activities, or who are interested
     in exploring the interests and activities of
     others. Most social network services are
     web based and provide a variety of ways for
     users to interact, such as e-mail and
     instant messaging services.
Who Uses Social Media?

 •  Social media has overtaken porn as the
    #1 activity on the Web
 •  58 million users check social media
    several times a day. 56% have social
    media profiles.
 •  Fast growing demographic is 45-55 year
    olds.
 •  80% of companies use social media to
    recruit.
Comparing Total Time
       Spent Online



  15%	
   12%	
   23%	
  
percent	
  of	
  all	
  Internet	
                                                         percent	
  of	
  all	
  Internet	
  
                                       percent	
  of	
  all	
  Internet	
  5me	
  is	
  
5me	
  is	
  spent	
  on	
                                                                 	
  5me	
  is	
  spent	
  on	
  
                                       spent	
  on	
  



                                                                                           SOCIAL MEDIA
Reasons to Use Social Media


  1.  Listen
  2.  Serve
  3.  Engage
Social Media is NOT a replacement for
        face-to-face contact!
Overwhelmed?
Evolution	

    •  Years to Reach 50 millions Users:
      Ø  Radio (38 Years)
      Ø  TV (13 Years)
      Ø  Internet (4 Years)
      Ø  iPod (3 Years)
      Ø  Facebook added 100 million users in less
          than 9 months
      Ø  iPhone applications hit 1 billion in 9 months.




1
Uses of Social Media

•  Marketing/Branding (personal and corporate)
•  Recruiting
•  Customer Service
                                    People	
  find	
  jobs	
  
  –  Monitor, Listen, Respond       online	
  through	
  
•  Community Building               who	
  they	
  know	
  
                                    and	
  who	
  knows	
  
  –  Learning, Listening, Sharing
                                           them!	
  
•  Relationship Building
•  Entertainment
A Social Leader.


Go to the people. Learn from them. Live with
  them. Start with what they know. Build with
  what they have. When the best leader’s job
 is done, when the task is accomplished, the
   people will say we have done it ourselves.
                                    -Lao Tzu
Tools of the Trade 

      –  Listserves           –  Wikipedia
      –  Blogs                –  Video
      –  Instant Message      –  Social Networks
      –  E-mail               –  Micro Blogs
      –  News Aggregators
                              –  Private Communities
      –  Social bookmarking
                              –  Social Location
      –  Online gaming
      –  Buying Reviews       –  Social Travel
      –  Social Buying




1
•  A professional
   networking site
•  More than 160 million
   registered users
   spanning 200
   countries (3/2012)
•  Uses a “gated
   approach” to build
   trust
LinkedIn Network Updates

Maximize your exposure on the
starting point for LinkedIn users


            Status	
  update	
  
          appears	
  across	
  your	
  
               network	
  




                               Adver5sing	
  
                           opportuni5es	
  create	
  
                            further	
  exposure	
  




                              LinkedIn	
  job	
  pos5ngs	
  
                              appear	
  on	
  user	
  home	
  
                                         page	
  
How Are You Using
   LinkedIn?
A:ributes	
           Facebook	
   Twi:er	
     YouTube	
   LinkedIn	
   Google+	
   Blog	
  

Professional	
                                               x	
  
Only	
  
People	
  you	
       x	
                                    x	
          x	
  
know	
  
New	
                 x	
          x	
                                    x	
  
connec5ons	
  
Event-­‐centric	
     x	
          x	
          x	
  
Time	
                                                                                 x	
  
consuming	
  
Formal	
              x	
          x	
                       x	
          x	
          x	
  
Informal	
            x	
          x	
  
Marke5ng	
            x	
          x	
          x	
                       x	
  
Educa5on	
            x	
          x	
          x	
          x	
          x	
          x	
  
High	
                x	
          x	
                                    x	
  
Engagement	
  
Listening	
           x	
          x	
                       x	
          x	
          x	
  
Human Behavior
Three Ways to Connect
          Feature	
         Personal	
  Profile	
     Business	
  Page	
   Group	
  

  Timeline	
                Yes	
                    Yes	
                 No	
  

  Connec5on	
               Friend	
  	
             Like	
                Invite	
  
                            Closed)	
                (Open)	
              (Open	
  or	
  Closed)	
  
  Events	
                  Yes	
                    Yes	
                 Yes	
  

  Updates	
                 Owner	
                  Admin	
               Member	
  

  Write	
  on	
  Wall	
     Full	
  control	
        Full	
  Control	
     Full	
  Control	
  

  Apps	
                    Games,	
  ac5vity	
      Drive	
  custom	
     No	
  
                                                     tabs	
  
  Docs	
                    No	
                     No	
                  Yes	
  

  Photos	
  Tagging	
       Yes	
                    Yes	
                 Yes	
  

  Chat	
                    Yes	
                    No	
                  Yes	
  
Times Change.




      What the Heck is
        Timeline?
Visit the history of your
         organization or event. 	

       When were you founded?
       Celebrating an anniversary?
        Timeline makes the past
                accessible!	




  Display custom tabs for better
  engagement!	





Pin a post to the top of the page
for better visibility.	





  Like pages of interest to your
  audience.
YOUR Story: Cover Picture

•  851 × 315 pixels
•  Different for Profile Picture




•  Change/Rotate (Before, During and After)
•  No Promotion/Contact Info
Customization

•    Wildfireapp.com
•    Shortstack.com
•    Pagemodo.com
•    Involver.com



Example of Visit Salt Lake City using ShortStack to 	

create a customized contest.
Targeted Messaging
Facebook Ads

               Promote Your Page With Facebook Ads
Scheduled Posts
Promoted Posts
EdgeRank and Engagement

    “How does News Feed determine which
            content is most interesting? 	

                               	

The News Feed algorithm uses several factors, including:
how many friends are commenting on a certain piece of
    content, who posted the content, and what type of
      content it is (e.g. photo, video, or status update).
                                  
  If you feel you are missing stories you'd like to see or
seeing stories in your News Feed that you don't want to
see, use the different News Feed controls to adjust your
 settings and give us feedback about your preferences.”
How Do You Use Facebook?

•  Personally?
•  Professionally?
Google+

•    100 million users - ish
•    Search heavy
•    Personal and Business Pages - CIRCLES
•    News and content – SEO
•    NEW
                              You	
  can	
  have	
  
                        mul5ple	
  admins	
  for	
  
                         a	
  company	
  page!	
  	
  
Google +
Google+ Page: Volkswagen
Google+: Salesforce
Explore Google+



                          Suggested	
  Content	
  


      What’s	
  Hot	
  



                                         Trending	
  Topics	
  
Google Hangouts On Air
Google+ Hangouts
Live Stream



               Even Facebook
              uses Livestream
                to bring their
              event to remote
                 attendees!
What is Twitter?

  •    140-character micro-blog
  •    Free service/Tool
  •    200 million + users
  •    Follow people or groups
                                                                   	
  
                                   What	
  we	
  have	
  to	
  do	
  is	
  deliver	
  to	
  people	
  
                                     the	
  best	
  and	
  freshest	
  most	
  relevant	
  
                                  informa5on	
  possible.	
  We	
  think	
  of	
  Twi[er	
  
                                    as	
  it's	
  not	
  a	
  social	
  network,	
  but	
  it's	
  an	
  
                                  informa5on	
  network.	
  It	
  tells	
  people	
  what	
  
                                   they	
  care	
  about	
  as	
  it	
  is	
  happening	
  in	
  the	
  
                                                                  world.	
  
                                                         —Evan	
  Williams	
  
                                                                   	
  
Hashtags

•  Reference tag
•  Depicted by #
•  Tie conversations together.




ONGOING CONVERSATION
ABOUT SHRM
.
Blogs
Blogs

•  Wordpress
•  Blogger
•  Tumblr
Pinterest

•  Photo boards that express personal
   interests.
•  Can be used by people or brands.
•  Great for visual products.
•  Huge trend in graphical social networks.
Customized Pinterest Boards
Brands on Pinterest
Brands on Pinterest
•  What	
  do	
  you	
  want	
  to	
  accomplish?	
  Goals	
  and	
  
   Strategy	
          Objec5ves?	
  
                                                                Strategy	

                    •  Based	
  on	
  your	
  goals	
  and	
  resources	
  which	
  channel(s)	
  
  Evalua5on	
          are	
  best	
  for	
  your	
  organiza5on?	
  

                                                                     Planning	

                    •  How	
  are	
  you	
  going	
  to	
  accomplish	
  your	
  goals?	
  
   Planning	
          Scheduling,	
  etc.	
  

                                                                              Access	

Implementa5on	
  
                    •  Just	
  Do	
  it!	
  


   Measure	
  
                    •  What’s	
  working?	
  What’s	
  not?	
  
Management Tools

•    Hootsuite
•    Wildfire App
•    Roost
•    Buffer
Content Sources

•  Twitter, Facebook, LinkedIn, Google+
•  Magazines
•  Newspapers
•  Blogs
•  Suggestion Tools (Zite, Feedly,
   Stumbleupon)
•  Conversations
•  TV/Radio
Social Media Checklist

•  Are you following clients/prospects/
   Influencers/employees?
•  Are you starting conversations?
•  Are you finding out their interests?
•  Do they feel welcome connecting with
   you?
•  Are you sharing VALUABLE content?
•  Are you human?
Get the Slides
“The Speaker Who Won’t Leave”

             Jessica	
  L.	
  Levin,	
  MBA,	
  CMP	
  
            President	
  and	
  Chief	
  Connector	
  
           Seven	
  Degrees	
  Communica5ons	
  
                      @jessicalevin	
  
          www.linkedin.com/in/jessicalevin	
  
  www.facebook.com/SevenDegreesCommunica5ons	
  
                    Gplus.to/7Degrees	
  
     jlevin@sevendegreescommunica5ons.com	
  
                      908-­‐912-­‐4418	
  

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Social Media - Morris County SHRM

  • 1. Social Media Morris County SHRM June 13, 2012
  • 2. About My About Me Company @Jessicalevin  
  • 3. What Do You Want to Discuss Today?
  • 4. Social Networking •  According to Wikipedia, A social network service focuses on building online communities of people who share interests and activities, or who are interested in exploring the interests and activities of others. Most social network services are web based and provide a variety of ways for users to interact, such as e-mail and instant messaging services.
  • 5. Who Uses Social Media? •  Social media has overtaken porn as the #1 activity on the Web •  58 million users check social media several times a day. 56% have social media profiles. •  Fast growing demographic is 45-55 year olds. •  80% of companies use social media to recruit.
  • 6. Comparing Total Time Spent Online 15%   12%   23%   percent  of  all  Internet   percent  of  all  Internet   percent  of  all  Internet  5me  is   5me  is  spent  on    5me  is  spent  on   spent  on   SOCIAL MEDIA
  • 7. Reasons to Use Social Media 1.  Listen 2.  Serve 3.  Engage
  • 8. Social Media is NOT a replacement for face-to-face contact!
  • 10. Evolution •  Years to Reach 50 millions Users: Ø  Radio (38 Years) Ø  TV (13 Years) Ø  Internet (4 Years) Ø  iPod (3 Years) Ø  Facebook added 100 million users in less than 9 months Ø  iPhone applications hit 1 billion in 9 months. 1
  • 11. Uses of Social Media •  Marketing/Branding (personal and corporate) •  Recruiting •  Customer Service People  find  jobs   –  Monitor, Listen, Respond online  through   •  Community Building who  they  know   and  who  knows   –  Learning, Listening, Sharing them!   •  Relationship Building •  Entertainment
  • 12. A Social Leader. Go to the people. Learn from them. Live with them. Start with what they know. Build with what they have. When the best leader’s job is done, when the task is accomplished, the people will say we have done it ourselves. -Lao Tzu
  • 13. Tools of the Trade  –  Listserves –  Wikipedia –  Blogs –  Video –  Instant Message –  Social Networks –  E-mail –  Micro Blogs –  News Aggregators –  Private Communities –  Social bookmarking –  Social Location –  Online gaming –  Buying Reviews –  Social Travel –  Social Buying 1
  • 14. •  A professional networking site •  More than 160 million registered users spanning 200 countries (3/2012) •  Uses a “gated approach” to build trust
  • 15. LinkedIn Network Updates Maximize your exposure on the starting point for LinkedIn users Status  update   appears  across  your   network   Adver5sing   opportuni5es  create   further  exposure   LinkedIn  job  pos5ngs   appear  on  user  home   page  
  • 16.
  • 17. How Are You Using LinkedIn?
  • 18. A:ributes   Facebook   Twi:er   YouTube   LinkedIn   Google+   Blog   Professional   x   Only   People  you   x   x   x   know   New   x   x   x   connec5ons   Event-­‐centric   x   x   x   Time   x   consuming   Formal   x   x   x   x   x   Informal   x   x   Marke5ng   x   x   x   x   Educa5on   x   x   x   x   x   x   High   x   x   x   Engagement   Listening   x   x   x   x   x  
  • 20. Three Ways to Connect Feature   Personal  Profile   Business  Page   Group   Timeline   Yes   Yes   No   Connec5on   Friend     Like   Invite   Closed)   (Open)   (Open  or  Closed)   Events   Yes   Yes   Yes   Updates   Owner   Admin   Member   Write  on  Wall   Full  control   Full  Control   Full  Control   Apps   Games,  ac5vity   Drive  custom   No   tabs   Docs   No   No   Yes   Photos  Tagging   Yes   Yes   Yes   Chat   Yes   No   Yes  
  • 21. Times Change. What the Heck is Timeline?
  • 22. Visit the history of your organization or event. When were you founded? Celebrating an anniversary? Timeline makes the past accessible! Display custom tabs for better engagement! Pin a post to the top of the page for better visibility. Like pages of interest to your audience.
  • 23. YOUR Story: Cover Picture •  851 × 315 pixels •  Different for Profile Picture •  Change/Rotate (Before, During and After) •  No Promotion/Contact Info
  • 24. Customization •  Wildfireapp.com •  Shortstack.com •  Pagemodo.com •  Involver.com Example of Visit Salt Lake City using ShortStack to create a customized contest.
  • 26. Facebook Ads Promote Your Page With Facebook Ads
  • 29. EdgeRank and Engagement “How does News Feed determine which content is most interesting? The News Feed algorithm uses several factors, including: how many friends are commenting on a certain piece of content, who posted the content, and what type of content it is (e.g. photo, video, or status update). If you feel you are missing stories you'd like to see or seeing stories in your News Feed that you don't want to see, use the different News Feed controls to adjust your settings and give us feedback about your preferences.”
  • 30. How Do You Use Facebook? •  Personally? •  Professionally?
  • 31. Google+ •  100 million users - ish •  Search heavy •  Personal and Business Pages - CIRCLES •  News and content – SEO •  NEW You  can  have   mul5ple  admins  for   a  company  page!    
  • 34.
  • 35.
  • 37. Explore Google+ Suggested  Content   What’s  Hot   Trending  Topics  
  • 40. Live Stream Even Facebook uses Livestream to bring their event to remote attendees!
  • 41. What is Twitter? •  140-character micro-blog •  Free service/Tool •  200 million + users •  Follow people or groups   What  we  have  to  do  is  deliver  to  people   the  best  and  freshest  most  relevant   informa5on  possible.  We  think  of  Twi[er   as  it's  not  a  social  network,  but  it's  an   informa5on  network.  It  tells  people  what   they  care  about  as  it  is  happening  in  the   world.   —Evan  Williams    
  • 42. Hashtags •  Reference tag •  Depicted by # •  Tie conversations together. ONGOING CONVERSATION ABOUT SHRM .
  • 43. Blogs
  • 45. Pinterest •  Photo boards that express personal interests. •  Can be used by people or brands. •  Great for visual products. •  Huge trend in graphical social networks.
  • 49. •  What  do  you  want  to  accomplish?  Goals  and   Strategy   Objec5ves?   Strategy •  Based  on  your  goals  and  resources  which  channel(s)   Evalua5on   are  best  for  your  organiza5on?   Planning •  How  are  you  going  to  accomplish  your  goals?   Planning   Scheduling,  etc.   Access Implementa5on   •  Just  Do  it!   Measure   •  What’s  working?  What’s  not?  
  • 50. Management Tools •  Hootsuite •  Wildfire App •  Roost •  Buffer
  • 51. Content Sources •  Twitter, Facebook, LinkedIn, Google+ •  Magazines •  Newspapers •  Blogs •  Suggestion Tools (Zite, Feedly, Stumbleupon) •  Conversations •  TV/Radio
  • 52. Social Media Checklist •  Are you following clients/prospects/ Influencers/employees? •  Are you starting conversations? •  Are you finding out their interests? •  Do they feel welcome connecting with you? •  Are you sharing VALUABLE content? •  Are you human?
  • 54. “The Speaker Who Won’t Leave” Jessica  L.  Levin,  MBA,  CMP   President  and  Chief  Connector   Seven  Degrees  Communica5ons   @jessicalevin   www.linkedin.com/in/jessicalevin   www.facebook.com/SevenDegreesCommunica5ons   Gplus.to/7Degrees   jlevin@sevendegreescommunica5ons.com   908-­‐912-­‐4418