2. "...the ability to
read, write and
interact across a
range of
platforms, tools
and media..."
-Sue Thomas
3. "Literacy...should coincide
with critical thinking,
establishing a distance to
comprehend the world,
exploring the 'why' of
language without obliterating
the worldliness of it."
-Paulo Freire
4. "...Reference is also teaching users how to
make sense of the library for themselves."
-Ref. and Info. Services in the 21st Century
5. "Underlying Mission....access....online resources...
MISSION CRITICAL...assisting users...electronic access
problem(s)...
...is an extension of skills and
knowledge...
...that staff
already
posess. "Evolution of Electronic Resources
Support: Is Virtual Reference the
Answer?"