The document discusses how marketing must adapt to the digital world. It outlines the shift from analog to digital technologies and channels. Key points include: mobile devices and social media now dominate the marketing landscape; the customer experience and journey has changed, with more touchpoints for brands to engage consumers; and marketing must shift its focus from interruption to helping customers through useful content and conversations. Measurement of all marketing activities is crucial to improve performance.
42. ppeerrssppeeccttiivvee
From analog to digital thinking
From selling to helping
From audiences to
communities
From follower to leader
Embrace technology to
transform relationships with
customers and your
organization.
47Photo: Google Images