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Alan Stevenson [email_address]   Social Media Performance Measurement II
[object Object],[object Object],[object Object],[object Object]
1. Individual Channel Performance
 
 
 
Twitter
 
Blogs
YouTube
2. Overall Buzz
Social Media Monitoring Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Monitoring Tools
What they offer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Tools Are Free but Relatively Unsophisticated
Google Alerts
Social Mention
Others Are Expensive but More Sophisticated
Quick Example 1:  Social Media Monitoring  and “Edinburgh”
Keywords Tourism + Edinburgh Landmarks + Edinburgh “ Visit Edinburgh” “ Visited Edinburgh” “ Visiting Edinburgh” “ Princes Street” + Edinburgh “ Edinburgh Castle”
Annual Trends Megrahi Release The Festival
Monthly Trends
Mentions x Media A
A: Twitter Peak
A: Twitter Peak
A: Twitter Peak I host a weekday morning radio talk show on Magic 89.9 DWTM-FM in Manila, Philippines.   
A: Twitter Peak
Quick Example 2:  Social Media Monitoring  and iPhone Apps
Comparing SatNav iPhone Apps
Analyse sentiment
And “Sentiment” words
Social Media Monitoring Tools  Over-Hyped and Over Sold ?
What they promise… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What they don’t offer… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3. Business Impact
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions
Thank You

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ENTER2011/IFITT - Social Media Monitoring and Performance Measurement Tools

Editor's Notes

  1. The Klout Score is the measurement of your overall online influence. The scores range from 1-100 with higher scores representing a wider and stronger sphere of influence. The Klout Score is a factor of over 35 variables broken into three categories; True Reach, Amplification Score and Network Score. True Reach is the size of your engaged audience and is based on the followers and friends who actively listen and react to your messages. Amplification Score is the likelihood that your messages will generate actions (retweets, @messages, likes and comments) and is on a scale of 1 to 100. Network score indicates how influential your engaged audience is, also on a scale of 1 to 100. The Klout score is highly correlated to clicks, comments and retweets.