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SEO Agency and Campaign Management
       How Not to Get Fired…..


                                    Presented by:
                                 James Loomstein
                                    Sr. Consultant
                                   Crown Partners
                                      @jloomstein
Wait, About Me….
•      Integrated	
  marke,ng	
  professional	
  with	
  over	
  10	
  years	
  of	
  direct	
  adver,sing	
  agency	
  experience	
  

	
  



•      Extensive	
  exper,se	
  in	
  core	
  marke,ng	
  –	
  including:	
  
         –      Local	
  search	
  marke,ng	
  	
  
         –      Pay	
  Per	
  Click	
  (Google	
  AdWords)	
  	
  
         –      Search	
  Engine	
  Op,miza,on	
  
         –      Insights	
  and	
  Web	
  Analy,cs	
  (Google	
  Analy,cs)	
  	
  
         –      Marke,ng	
  Strategy	
  	
  
         –      Brand	
  Posi,oning	
  
         –      Targe,ng/Segmenta,on	
  


•  Plus	
  –	
  I’m	
  a	
  dad,	
  husband,	
  and	
  Dallas	
  sports	
  junkie	
  	
  
•  I	
  sit	
  in	
  your	
  spot	
  and	
  use	
  tools	
  like	
  these	
  to	
  build	
  my	
  agency	
  	
  
•  And,	
  If	
  I	
  wasn’t	
  doing	
  this	
  -­‐	
  I’d	
  love	
  to	
  be	
  a	
  PGA	
  tour	
  player,	
  or	
  storm	
  chaser	
  	
  
The New Reality……

       I was suppose to write something witty here…
       	
  



                	
       	
     But	
  the	
     reality	
  is	
  this   	
  



If consumers don’t know our clients are out there,
             they never get the OPPORTUNITY to be considered

                                                         The Customer Is In CONTROL

Our companies, clients, products, services, brands, reputations, etc. are now a

                                                                     search result…
GE
                                              CHALLEN
    So What’s the Fundamental Problem We All
    Face?
    •    SMBs: Time, resources, knowledge
    •    Corporation: Too much budget, directionless, management
    •    Your client: Justifying value for your service
    •    Your company: Scalability, repeatability, duplicating yourself


The #1 problem all businesses face is obscurity --- If they don’t know
you…..They can’t buy from you.
Overview
•    A little background
•    A little GSD process
•    Some tools, platforms, and services to care about
•    10 step “short and long term” strategy
•    And five things you can do today to impact your clients
     and show value starting today
Step 0 – Standardize Your Process
•  Identify your team
•  Create boiler plates
   –    Contracts
   –    One-pages
   –    Bios
   –    Kick-off documents
   –    Job postings
   –    Client questionnaires
•  Standardize tools
•  Develop a playbook
•  Build your outsourced
   support team
Step 1 - Kickoff
•  Client questionnaire
•  Internal set-up (basecamp, harvest, highrise, quick
   books, evernote)
•  Competitive audit (client / competitor /keywords)
•  Email access you@clientdomain.com (if required)
•  Reporting / analytics access
•  Google alerts (brand, c-level, keywords, competitors)
•  Find the quick win first (stop boiling the ocean)



  If you don’t know where you’re going – any road will get you there.
Internal set-up
•  Create single source view of your clients, projects, tasks, and
   team
•  Leverage automation tools to reduce non-billable tasks
•  For billing purposes I recommend Freshbooks, Zoho, Quickbooks
Client audit example
•  Client Problem: Understand the digital landscape
•  Tool set: Screaming Frog, SEOMOZ, Webpagetest.org, SpyFu, and
   social sites
•  Time: 1-2 hours
•  Process: Competitors, keywords, tools
Step 2 – Execute (GSD)
•    Monthly tasks list
•    Weekly check-in
•    Scheduled reporting
•    Identify opportunities
•    A couple of ideas….
Step 3 – Keep adding value
•  Invest in yourself and your client (on your dime)
   –    Editorial calendar
   –    Press releases / blog mock-ups
   –    Client specific events (webinar, conference, newsletter)
   –    Industry trend updates (RSS/Google Alerts)
   –    Reporting engine (Raven, MySEOTool.com, etc.)
•  Host events
   –  Brainstorming session
   –  Happy hour sponsorship / working lunches
•  Find new types of content to create
•  Remember that clients don’t know what they don’t know
•  You’re a partner – not a monthly marketing expense
Step 4 – Standardized toolset
            Business          PPC             SEO              Competitive
Highrise        Buffer        Merge words     Yellowpipe       Muckrack
Basecamp        Pocket        WordWatch       Seo-browser.com Followerwonk

Quickbooks      Scribe        Callrail        SEOMOZ           Builtwith.com

Evernote        Tweetadder    WordTracker     Whitespark       SEMrush
Harvest         Twitterfeed   Hitwise         Hittail.com      SearchMetrics
Boomerang       Fliptop       SpyFu           Crazyegg         KeyCompete
Hootsuite       Rapleap       Google Trends   MySeoTool.com    AllTop
CrazyEgg                                      Screaming Frog   SocialMention
Step 5 - Don’t leave money on the table
•    Yes, we do that
•    Outsource (know your margins)
•    Automation tools
•    Build your team
•    The objective is scalability / repeatability
Step 6 – Stay smart

SEO




Content
Marketing

Industry
Trends
Step 7 – Network yourself
•  Create platform partnerships that you can leverage




•  Let clients/partners generate leads for you
•  Be seen and known in the market
•  My personal goals
    –    1-2 lunches/month
    –    4-6 events/month
    –    2-4 webinars/month
    –    1 conference/quarter
    –    15 minutes Google Reader/day


“Nobody ever got a client sitting at home waiting for the phone to ring.” - me
Step 8 – Keep perspective
•  Know your margins
•  Identify how much non-billable work goes into a billable hour
•  200K in sales = $100,000 in salary
•  Standardize reporting template to streamline the process
•  Identify the spots that you can add value immediately – get
   the quick wins
•  You’re not charging enough
Step 9 - My final thoughts…
•    Stop chasing shinny objects
•    Replicate, scale, iterate, repeat
•    Its all sales
•    Perfection is the enemy of good
•    Invest in the tools that either save you time, make you
     money, or make you look smarter
Connect with Me…..
   CrownPartners.com

   jloomstein@crownpartners.com

   Twitter.com/jloomstein

   Linkedin.com/in/Jloomstein



   James Loomstein, MBA
   Sr. Consultant
   Crown Partners

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2013 Pubcon Austin SEO Agency Presentation

  • 1. SEO Agency and Campaign Management How Not to Get Fired….. Presented by: James Loomstein Sr. Consultant Crown Partners @jloomstein
  • 2. Wait, About Me…. •  Integrated  marke,ng  professional  with  over  10  years  of  direct  adver,sing  agency  experience     •  Extensive  exper,se  in  core  marke,ng  –  including:   –  Local  search  marke,ng     –  Pay  Per  Click  (Google  AdWords)     –  Search  Engine  Op,miza,on   –  Insights  and  Web  Analy,cs  (Google  Analy,cs)     –  Marke,ng  Strategy     –  Brand  Posi,oning   –  Targe,ng/Segmenta,on   •  Plus  –  I’m  a  dad,  husband,  and  Dallas  sports  junkie     •  I  sit  in  your  spot  and  use  tools  like  these  to  build  my  agency     •  And,  If  I  wasn’t  doing  this  -­‐  I’d  love  to  be  a  PGA  tour  player,  or  storm  chaser    
  • 3. The New Reality…… I was suppose to write something witty here…       But  the   reality  is  this   If consumers don’t know our clients are out there, they never get the OPPORTUNITY to be considered The Customer Is In CONTROL Our companies, clients, products, services, brands, reputations, etc. are now a search result…
  • 4. GE CHALLEN So What’s the Fundamental Problem We All Face? •  SMBs: Time, resources, knowledge •  Corporation: Too much budget, directionless, management •  Your client: Justifying value for your service •  Your company: Scalability, repeatability, duplicating yourself The #1 problem all businesses face is obscurity --- If they don’t know you…..They can’t buy from you.
  • 5. Overview •  A little background •  A little GSD process •  Some tools, platforms, and services to care about •  10 step “short and long term” strategy •  And five things you can do today to impact your clients and show value starting today
  • 6. Step 0 – Standardize Your Process •  Identify your team •  Create boiler plates –  Contracts –  One-pages –  Bios –  Kick-off documents –  Job postings –  Client questionnaires •  Standardize tools •  Develop a playbook •  Build your outsourced support team
  • 7. Step 1 - Kickoff •  Client questionnaire •  Internal set-up (basecamp, harvest, highrise, quick books, evernote) •  Competitive audit (client / competitor /keywords) •  Email access you@clientdomain.com (if required) •  Reporting / analytics access •  Google alerts (brand, c-level, keywords, competitors) •  Find the quick win first (stop boiling the ocean) If you don’t know where you’re going – any road will get you there.
  • 8. Internal set-up •  Create single source view of your clients, projects, tasks, and team •  Leverage automation tools to reduce non-billable tasks •  For billing purposes I recommend Freshbooks, Zoho, Quickbooks
  • 9. Client audit example •  Client Problem: Understand the digital landscape •  Tool set: Screaming Frog, SEOMOZ, Webpagetest.org, SpyFu, and social sites •  Time: 1-2 hours •  Process: Competitors, keywords, tools
  • 10. Step 2 – Execute (GSD) •  Monthly tasks list •  Weekly check-in •  Scheduled reporting •  Identify opportunities •  A couple of ideas….
  • 11. Step 3 – Keep adding value •  Invest in yourself and your client (on your dime) –  Editorial calendar –  Press releases / blog mock-ups –  Client specific events (webinar, conference, newsletter) –  Industry trend updates (RSS/Google Alerts) –  Reporting engine (Raven, MySEOTool.com, etc.) •  Host events –  Brainstorming session –  Happy hour sponsorship / working lunches •  Find new types of content to create •  Remember that clients don’t know what they don’t know •  You’re a partner – not a monthly marketing expense
  • 12. Step 4 – Standardized toolset Business PPC SEO Competitive Highrise Buffer Merge words Yellowpipe Muckrack Basecamp Pocket WordWatch Seo-browser.com Followerwonk Quickbooks Scribe Callrail SEOMOZ Builtwith.com Evernote Tweetadder WordTracker Whitespark SEMrush Harvest Twitterfeed Hitwise Hittail.com SearchMetrics Boomerang Fliptop SpyFu Crazyegg KeyCompete Hootsuite Rapleap Google Trends MySeoTool.com AllTop CrazyEgg Screaming Frog SocialMention
  • 13. Step 5 - Don’t leave money on the table •  Yes, we do that •  Outsource (know your margins) •  Automation tools •  Build your team •  The objective is scalability / repeatability
  • 14. Step 6 – Stay smart SEO Content Marketing Industry Trends
  • 15. Step 7 – Network yourself •  Create platform partnerships that you can leverage •  Let clients/partners generate leads for you •  Be seen and known in the market •  My personal goals –  1-2 lunches/month –  4-6 events/month –  2-4 webinars/month –  1 conference/quarter –  15 minutes Google Reader/day “Nobody ever got a client sitting at home waiting for the phone to ring.” - me
  • 16. Step 8 – Keep perspective •  Know your margins •  Identify how much non-billable work goes into a billable hour •  200K in sales = $100,000 in salary •  Standardize reporting template to streamline the process •  Identify the spots that you can add value immediately – get the quick wins •  You’re not charging enough
  • 17. Step 9 - My final thoughts… •  Stop chasing shinny objects •  Replicate, scale, iterate, repeat •  Its all sales •  Perfection is the enemy of good •  Invest in the tools that either save you time, make you money, or make you look smarter
  • 18. Connect with Me….. CrownPartners.com jloomstein@crownpartners.com Twitter.com/jloomstein Linkedin.com/in/Jloomstein James Loomstein, MBA Sr. Consultant Crown Partners