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Our Iceberg is Melting




                                      Presented by:
                              Lauren Lek     Matt Boyne
                              Jenith Mishne Chad Swaney
Wednesday, November 7, 2007                               1
Wednesday, November 7, 2007   2
Why the Fable?

           Symbolic
           Discuss with Others
           Find Other Tools
           Use the story as a communication tool
          Act in Concert with Others

          Takes the “me and you” out of organizational politics


Wednesday, November 7, 2007                                       3
Wednesday, November 7, 2007   4
8-Step Change Process                  SET THE STAGE


   Step1:              Create a Sense of Urgency.




Wednesday, November 7, 2007                             5
8-Step Change Process
                                         SET THE STAGE

Step 2:                Pull Together the Guiding Team.




                                                 6


Wednesday, November 7, 2007                              6
8-Step Change Process
                              Decide What to Do


Step 3: Develop the Change Vision and Strategy.




                                        7


Wednesday, November 7, 2007                       7
8-Step Change Process
                                Make it Happen

Step 4: Communicate for Understanding and Buy-In.




                                       8


Wednesday, November 7, 2007                      8
8-Step Change Process
                                          Make it Happen


 Step 5:                 Empower Others to Act.




                                                  9


Wednesday, November 7, 2007                                9
8-Step Change Process
                                         Make it Happen


 Step 6:                Produce Short-term Wins




                                                  10


Wednesday, November 7, 2007                            10
8-Step Change Process
                                              Make it Happen


   Step 7:                    Don’t Let Up.




                                                    11


Wednesday, November 7, 2007                                11
8-Step Change Process
                                          Make it Stick


Step 8:               Create a New Culture.




                                                12


Wednesday, November 7, 2007                               12
Questions to Ponder

      • What are the icebergs in your organization?

      • What are some of the challenges of initiating
          change?

      • How does storytelling (i.e. fable) allow you to
          have the conversations you need to launch
          change?

Wednesday, November 7, 2007                               13
History


           Organizational Psychology
                Lewin’s Force Field Theory - Freezing and
                Unfreezing (Robbins, 2003)
                Schein’s (2004) work on “disequilibrium” as
                a tool for cultural adjustment
                Kotter realized the data supported cultural
                change and not just surface change



Wednesday, November 7, 2007                                   14
References

                   • Kotter, J.P & Rathgeber, H (2005). Our Iceberg
                     is Melting: Changing and Succeeding Under
                     Any Conditions. New York: St. Martin’s Press
                   • Kotter, J.P.(1995, March-April).Leading change:
                     Why transformation efforts fail, Harvard
                     Business Review, 59-67.
                   • Robbins, S.P. (2003). Organizational behavior
                     (10th ed). Upper Saddle River, NJ: Pearson
                     Education.
                   • Schein, E.H. (2004). Organizational culture
                     and leadership (3rd ed). San Francisco:
                     Jossey-Bass Publishers.

Wednesday, November 7, 2007                                            15

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Our Iceberg Melting Change Process

  • 1. Our Iceberg is Melting Presented by: Lauren Lek Matt Boyne Jenith Mishne Chad Swaney Wednesday, November 7, 2007 1
  • 3. Why the Fable? Symbolic Discuss with Others Find Other Tools Use the story as a communication tool Act in Concert with Others Takes the “me and you” out of organizational politics Wednesday, November 7, 2007 3
  • 5. 8-Step Change Process SET THE STAGE Step1: Create a Sense of Urgency. Wednesday, November 7, 2007 5
  • 6. 8-Step Change Process SET THE STAGE Step 2: Pull Together the Guiding Team. 6 Wednesday, November 7, 2007 6
  • 7. 8-Step Change Process Decide What to Do Step 3: Develop the Change Vision and Strategy. 7 Wednesday, November 7, 2007 7
  • 8. 8-Step Change Process Make it Happen Step 4: Communicate for Understanding and Buy-In. 8 Wednesday, November 7, 2007 8
  • 9. 8-Step Change Process Make it Happen Step 5: Empower Others to Act. 9 Wednesday, November 7, 2007 9
  • 10. 8-Step Change Process Make it Happen Step 6: Produce Short-term Wins 10 Wednesday, November 7, 2007 10
  • 11. 8-Step Change Process Make it Happen Step 7: Don’t Let Up. 11 Wednesday, November 7, 2007 11
  • 12. 8-Step Change Process Make it Stick Step 8: Create a New Culture. 12 Wednesday, November 7, 2007 12
  • 13. Questions to Ponder • What are the icebergs in your organization? • What are some of the challenges of initiating change? • How does storytelling (i.e. fable) allow you to have the conversations you need to launch change? Wednesday, November 7, 2007 13
  • 14. History Organizational Psychology Lewin’s Force Field Theory - Freezing and Unfreezing (Robbins, 2003) Schein’s (2004) work on “disequilibrium” as a tool for cultural adjustment Kotter realized the data supported cultural change and not just surface change Wednesday, November 7, 2007 14
  • 15. References • Kotter, J.P & Rathgeber, H (2005). Our Iceberg is Melting: Changing and Succeeding Under Any Conditions. New York: St. Martin’s Press • Kotter, J.P.(1995, March-April).Leading change: Why transformation efforts fail, Harvard Business Review, 59-67. • Robbins, S.P. (2003). Organizational behavior (10th ed). Upper Saddle River, NJ: Pearson Education. • Schein, E.H. (2004). Organizational culture and leadership (3rd ed). San Francisco: Jossey-Bass Publishers. Wednesday, November 7, 2007 15