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Hit the Books!
Baldwinsville Public Library Teen Book Club: Project, Marketing, and
                           Assessment Plan
                  Jennifer Wiley and Lora VanDenBerghe
               IST 613: Planning, Marketing, and Assessment
                                  4/28/11
IST 613                                                                  2


                             Table of Contents
Project Plan
        Introduction………………………………………………………………………….…… 3
        Relationship to Library Strategic Planning………………………………………….…… 3
        User Needs Assessment…………………………………………………………….......... 3
        Relevant Literature……………………….………………………………………………. 5
        Recommendations for Action…………….……………………………………………… 7
        Works Cited……………………………………………………………………………...12
Marketing Plan
        Introduction………………………………………………………………………………13
        Relevant Literature……………………………………………………………………….13
        Marketing Goals and Outcomes………………………………………………………….15
        Target Audience………………………………………………………………………….16
        Positioning Statement…………………………………………………………………....17
        Key Messages……………………………………………………………………………17
        Message Delivery Strategies……………………………………………………………..17
        Mockups of Selected Marketing Methods……………………………………………….22
        Works Cited……………………………………………………………………………...27
Assessment Plan
        Introduction………………………………………………………………………………28
        Goals of the Service……………………………………………………………………...28
        Outcomes of the Service (In order of priority)…………………………………………..28
        Relevant Literature……………………………………………………………………….28
        Assessment Plans Per Outcome………………………………………………………….30
        Timeline for Continuous Assessment……………………………………………………41
        Impact Rubric……………………………………………………………………………42
        Works Cited……………………………………………………………………………...43
IST 613                                                                                              3


                                            Project Plan

Introduction
         The idea of a teen book club is not a new one, but more often than not these projects end
up being abandoned as teens lose interest and motivation. However, there has been an increased
trend in recent years to fight this by giving the teens more control over their clubs. For the
Baldwinsville Public Library, this creates the opportunity not only to create and maintain a book
club, but to increase the use of the young adult section and to be a part of building a foundation
for life long library users.
         The “Hit the Books” club will serve to offer teens of the community a monthly forum
through which to discuss books and participate in activities. Moreover, it will give teens the
opportunity to step into monthly leadership roles and explore their creativity by designing their
own activities as well as developing critical thinking skills. The meetings will occur once a
month for a duration of time to be determined by the teens during the first meeting. In each
meeting, the teens, under the supervision of Valerie Chism (Val) and the direction of a Teen
Leader to be chosen each month, will discuss the reading in depth, participate in an activity
designed by the Teen Leader to accompany the discussion, and select the next month’s book and
Teen Leader. A Teen Liaison appointed during the first meeting to maintain the position for the
year will then perform informal assessments through interactions with the members throughout
the rest of the month and relay the information to Val who will use the feedback to make changes
necessary for maintaining, and hopefully expanding, the group. This plan is aimed at giving as
much control as possible to the teens while allowing Val to keep a flexible role as supervisor, to
step in as necessary.

Relationship to Library Strategic Planning
         According to the current mission statement and long-range plan, the young adult section
has not been a priority of the library beyond educational support in the past. However, there has
been talk of adjusting both the mission statement and the long-range plan (neither of which has
been updated in over ten years) and this book club could serve to reinforce the importance of
including young adult recreational services in both. The current long-range plan does, however,
include a goal for educational support for high school students. Our program supports this goal
through the forms of improved critical thinking and reading skills. Furthermore, the current plan
also supports a mission of providing materials to “support cultural, recreational, and leisure
activities” (Baldwinsville Public Library Board of Trustees). The book club will include
monthly activities in relation to the readings that will support this goal as well. It is difficult to
assess how the online aspect of the program fits with these statements due to their age, but as it
will aid in the previously mentioned aspects of the club, it too has qualities that support the long-
range plan (Baldwinsville Public Library Board of Trustees).

User Needs Assessment
Key Internal Stakeholders:
   ● Young Adult Librarian: Valerie Chism (Val) is currently on staff as the dedicated Young
       Adult Librarian at Baldwinsville Public Library. She is heading up the project and will
       serve as the supervisor of the club. Her main responsibilities will be to guide discussion
       with the monthly Teen Leader and to make sure all administrative issues are taken care
       of, including the purchase of materials and reserving the room. The project will serve to
IST 613                                                                                           4


     increase the popularity and use of her department within the library and give her the
     opportunity to build relationships with the local teens.
   ● Director of the Library: Though she will not be working on the project directly, as
     director Marilyn Laubacher has interest in seeing increased use of the library by users of
     all ages. She will be responsible for approving many of the administrative actions
     required of Val.
   ● Teen Liaison: A designated teen of the group who will serve as the bridge between the
     other teens and the library staff during the duration of the project. He/she will consult
     with Val to help recruit and maintain a group of teens for the club and perform informal
     assessments monthly to ensure the needs of the teen members are being met.

Key External Stakeholders
   ● Teen Members: These are teens who choose to join the book club and attend on a regular
       basis. They will learn valuable skills in critical thinking and creativity and will be given
       the opportunity to step into the role of “Teen Leader”, improving their leadership and
       public speaking skills by leading discussions and activities. They will also have a
       significant say in how the club is run, within the guidelines of the library, and what
       materials will be used.
   ● Teen Non-members: These are teens who choose not to join the book club. Though they
       may not be directly affected by the events of the club, they may indirectly be affected
       through their peers to read more or to use the library more. They may also have the
       opportunity to learn some of the skills gained through the club through interactions with
       friends who do choose to participate.
   ● Parents of Teens: Parents will have the opportunity to see their teens with new skills and
       the opportunity for brighter futures.
   ● Teachers of Teens: Teachers may see improved grades and increased interest in materials
       as teens develop critical thinking skills and a greater interest in reading.

Service Users
       10th/11th Grade Reader: Teens in the 10th or 11th grade who already enjoy reading for
       pleasure.
       10th/11th Grade Non-Reader: Teens in the 10th or 11th grade who do not enjoy reading
       for pleasure, but who may be interested in other aspects of the teen book club.
       12th Grade Reader: Teens in the 12th grade who already enjoy reading for pleasure.
       12th Grade Non-Reader: Teens in the 12th grade do not enjoy reading for pleasure, but
       who may be interested in other aspects of the teen book club.

Needs based on internal/external assessments
       At this point, any formal forms of assessment such as surveys are fairly old and outdated.
However, there have been some teens who have expressed interest in the project to Valerie
Chism through word of mouth. We will suggest in the time line for the project that some
assessment be taken early in the planning period.
IST 613                                                                                             5


Potential Benefits, Opportunities, Costs, and Risks to the Users
   ● Opportunities:
           ○ The opportunity to have a monthly activity
           ○ The opportunity to get new exposure to reading and libraries
           ○ The opportunity to improve relationships with library staff and with peers
           ○ The opportunity to find an enjoyment of new authors or genres
   ● Benefits:
           ○ Development of critical thinking and creativity
           ○ Better leadership skills
           ○ Increased enjoyment of reading for pleasure
           ○ Improved public speaking skills
           ○ New skills learned through the monthly activities
           ○ An additional activity to put on a college application or resume
   ● Costs:
           ○ Transportation
           ○ Additional reading on top of normal schoolwork
           ○ Decreased free time due to meetings and additional reading or planning
           ○ Boundaries of comfort zone pushed from leadership and public speaking
              responsibilities
   ● Risks:
           ○ Lack of peer support may cause feelings of disconnect from friends
           ○ Complaints from other users of the library may make teens feel unwelcome
           ○ Inconsistent or limited attendance could force the club to shut down prematurely
           ○ Committing to an activity that later makes them feel overwhelmed
           ○ Being perceived as “smart” may lead to rejection by peers.

Estimated Demand for Service
        Though there have been expressions of interest for book clubs, the library has not been
successful in getting any started and maintained. There has been some interest expressed more
recently in a less formal matter, but excitement also wanes fairly quickly. With these facts in
mind, Valerie Chism believes six to eight teens is a reasonable expectation for attendance at the
start up of the club. Since a major problem in the past has been maintaining interest and
attendance, setting an initial goal of one year with a similarly sized group seems realistic.

Relevant Literature
        At the start of the planning process, one must remember: “[P]rograms should be as varied
as the interests of the young adults” (New York Library Association, 1984, p. 13). The literature
supports a process that begins with research of the basics such as space and staff, then adds the
input of teens, and culminates with a flexible creativity to best develop the program.
        First, the library must conduct research to determine which options best suit their user
needs. This research can look at the library’s own staff, time, (Vaillancourt, 2000, p. 26) budget
(Jones et al., 2004, p 235) and space (Kunzel & Hardesty, 2006, p. 6) to determine where to
begin. Once the library has determined their existing strengths and weaknesses, they can begin
IST 613                                                                                            6


to decide what specifics for the club would be best for them and their community, giving
themselves as many options as possible at first (Jones et al., 2004, p. 228). Options include: will
the club all read the same book or will the teens each pick their own book and find connecting
genres or themes to discuss (Jones et al., p. 227); in what way will the room be set up (Brady,
1985, p. 150); how much control will the teens have (Kunzel & Hardesty, 2006, p. 6); and what
type of behind the scenes support the club will require of the library staff (Kunzel & Hardesty,
2006, p. 6). After the various options are determined, the library should outline the specific
methods of their program and set clear goals for themselves with steps they can clearly measure
and set dates for each (Vaillancourt, 2000, p. 25). It is important to have these objectives
outlined so that the library can look back and have a clear means of assessing the program later
on.
         Once the general research is done, teen input is an invaluable tool for building upon the
general data for a more successful program. Allowing teens to participate in the planning
process, through aspects such as book selection, makes the experience more personal for them
(NYLA, 1984, p. 13; Scharber, Melrose, & Wurl, 2009, p. 187). The library should consider
incorporating the teens who have shown interest in such a program into the planning process,
possibly selecting one of these teens to take the lead and guide activities and discussion (Jones et
al., 2004, p. 227; Scharber et al., 2009, p. 187). Having a teen leader may be more appropriate
and beneficial for the program then a librarian taking complete control (Kunzel & Hardesty,
2006, p. 6). The more participation and inclusion teens feel helps to spread awareness for and
grow the program (Scharber et al., 2009, p. 187). The library must be open and willing to listen
to the input of the teens, so there is a better understanding of what they are interested in doing
and getting out of their experience (Jones et al., 2004, p. 234).
         Once the basics have been established, it is time for the planning process to become
creative. One must remain flexible in their planning in order to permit for the free flow of
creativity, allowing for the needs and wants of the teens to better meet (Kunzel & Hardesty,
2006, p. 5). Hall (2007, p. 33) suggests that once the list of reading material has been
determined take the time to brainstorm ideas for book related activities. This activities could
include such programs as: crafts, movie showings, field trips, etc (Hall, 2007, pp. 33-34). Along
with planning creative programs, the moderator must be flexible in the role that they play in
leading others. They must be willing to adjust their own role to nudge, support, instruct, or
intervene as needed in the program (Kunzel & Hardesty, 2006, p. 6).
         Regardless of the options that arise, it is important to keep the planning process short in
order to maintain enthusiasm and to start with a structured plan that can be changed to fit the
needs of the club (Scharber et al., 2009, p. 187). Careful planning and attention to the needs of
the library’s own community are two factors necessary for success of any program. For a teen
book club though, the input of the actual teens the club would serve and the ability for the library
to be both flexible and creative in meeting the needs of those teens are of the highest priority. In
the end, the club should serve to be both informational and recreational in order to best serve the
teens it was created for (NYLA, 1984, p. 13).
IST 613                                                                                      7


Recommendations for Action
Goals and Outcomes

                            Goals                               Outcomes
          Engage teens in the library environment      Increase in the number of young
                                                       adult materials circulated within
                                                       the year
          Create a fun, relaxed, safe space            Increase use of the library’s teen
                                                       space by teens
          Allow the club to be teen led                Each month there is a different
                                                       Teen Leader that leads the
                                                       meeting’s discussion and activity
                                                       More than 25% of the teens
                                                       volunteer at some point within the
                                                       course of the year
          Encourage critical thinking and creativity   By the end of the first quarter,
                                                       25% of the teens actively
                                                       contribute to the discussion topics
                                                       during monthly meetings
                                                       At least every other month the
                                                       club will supplement discussion
                                                       with a creative activity, developed
                                                       by the teens in cooperation with
                                                       Val
          Create sustainability for the club and       Maintain an attendance of at least
          bring in a new flow of students              six or more teens at each meeting
                                                       for the year
                                                       Each member recruits at least one
                                                       friend to join the club by the end
                                                       of the year
          Encourage participation in both a face-to-   In addition to the monthly
          face and online environment                  meetings, an online discussion
                                                       forum via Facebook will allow
                                                       teens to continue discussions on
                                                       their own time.
IST 613                                                                                         8


Monthly Budget

               Expense                  Cost                          Notes
          Books                $50                 The plan is to purchase paperback copies
                                                   of the books for each teen. Additional
                                                   copies may be found through inter-library
                                                   loans

          Refreshments         $20
          Administrative Costs $100                Room, utilities, etc.

          Library Personnel    $100                Time spent to read the book, time spent at
                                                   monthly meeting and at mid-month
                                                   meeting
          Marketing            $35                 Reprinting of any necessary marketing
                                                   materials, time spent by staff reprinting
                                                   and redistributing those materials
          Items for activity   $0-$20              These costs will be determined month by
          (optional)                               month in meetings with the Teen Leader

          Total                Minimum of $305-
                               $325/month
                               ($3660-3900/year)


Responsible Parties
      Valerie Chism: Young Adult Services Librarian
          o Arranging for and facilitating meetings
          o Marketing
          o Develop discussion and/or activity of the month’s meeting
          o Purchasing books, refreshment, materials for activities, etc.
          o Selection of next month’s book
          o Assessment of teens after the meeting
      Teen Liaison
          o Communicate concerns and issues of teens with Valerie
          o Informal assessment of teens throughout the year
          o Marketing
      Teen Leader
          o Meet with Valerie mid-way through the month
          o Develop and lead discussion and/or activity of the month’s meeting
      Teen Members
          o Come to and participate in monthly meetings
          o Select Teen Liaison and monthly Teen Leader
IST 613                                                                                        9


          o Select books
       Custodial Staff
          o Set up and straighten up the room

Action Plan and Timeline
       May 2011
           o This project will begin in May 2011. A majority of this month will be spent
              doing an informal assessment of the current teen users of the library and
              marketing the program. Marketing should take place at the library, in local
              schools, and within the community
           o The first meeting for the club will be held on the last Thursday of the month from
              4 to 5 PM. This meeting will be a discussion of what the teens are interested in
              getting out of the club, what they want to read, and how they want the meetings to
              be run. A Teen Liaison for the club should be selected, as well as a Teen Lead for
              next month’s meeting. Book selection for the next two months should be
              determined so the books can be ordered. This will allow for the July book to be
              distributed during the June meeting.

                     Task                     Timeline            Responsible Party/Parties
          Assessment of teen users      May 1-25                 Valerie Chism (Val)

          Marketing                     May 1-25                 Val
          Reserve room                  May 1                    Val
          First Teen Book Club          May 26, 4-5 PM           Val
          meeting

          Chose Teen Liaison            May 26                   Val, teen members

          Chose Teen Leader             May 26                   Val, teen members
          Determine book for next two   May 26                   Val, teen members
          months
          Decide on general meeting     May 26                   Val, teen members
          time

          Purchase book for June        May 27                   Val
          meeting
          Distribute June book          As soon as it comes in   Val

       June 2011 - June 2012
          o This program will benefit by following a year long cycle. At the end of the year, it
              will be important to assess the program in full, making adjustments for the next
IST 613                                                                                       10


                year. The Teen Liaison will play a vital role in helping in the assessment of the
                program during this entire time period.
            o   A monthly timeline can be followed for each month of the program. With in the
                beginning of the month the next month’s book needs to be ordered, marketing
                materials updated, room reserved, and book read. In the middle of the month Val
                should have a meeting with that month’s Teen Leader. Together they will
                determine the discussion topics and possible activities for the month’s meeting.
                The week of the meeting refreshments and any needed materials for the activity
                should be purchased. The room should also be set up prior to the meeting.
            o   During the monthly meeting, details for upcoming meetings should be
                determined. The next month’s Teen Leader and a book for the meeting in two
                months should be chosen. The book for the following month should be distributed
                to the teen members. Finally, an informal assessment of the teen members
                feelings and feedback should take place before leaving the meeting. The Teen
                Liaison will then continue to make informal assessments throughout the month.

                    Task                        Timeline           Responsible Party/Parties
          Order book for next month     First day of the month    Valerie Chism (Val)
          Marketing                     Beginning of and          Val, Teen Liaison
                                        throughout the month

          Read book for this month      Beginning of and          Val, teen members
                                        throughout the month

          Reserve room                  Beginning of the month    Val
          Teen Leader meeting           Middle of the month       Val, Teen Leader
          Determine discussion and/or Middle of the month         Val, Teen Leader
          activity                    (during Teen Leader
                                      meeting)

          Purchase food and materials   Within the week of the    Val
          for activity                  club meeting

          Initial set up the room       Day of the club meeting   Custodial Staff
          Club meeting                  Last Thursday of the      Val, teen members
                                        month (time to be
                                        determined during May
                                        meeting)
          Select next Teen Leader       During club meeting       Teen members
          Select book for meeting in    During club meeting       Teen members, Val
          two months
          Distribute next months book   During club meeting       Val
          Informal assessment           After the meeting         Val, Teen Liaison
IST 613                                                                                               11


Pilot-Test
    We do not feel that a pilot-test is appropriate for this project.

Scalability
    The initial goal is to have six to eight teens. Through marketing efforts and word of mouth,
we hope to increase that number throughout the year. After maintaining the club for a few years
and building those numbers, the library hopes to be able to host a larger event modeled after
Rochester’s Teen Book Festival, a day long event which brings authors and teens together to
celebrate reading.

SWOT

          Strengths                                      Weaknesses
                 Dedicated Young Adult Librarian              Other librarians hesitant toward
                 Small community (close                       teens
                 proximity, community center, etc)            Limited availability of books in
                 Room with kitchen space and                  the system
                 technological equipment                      Limited space
                 Teen Liaison                                 Lack of funding
          Opportunities                                  Threats
                Relationship with schools                          Over-programmed/Program-
                Offering exciting activities                       phobic users
                Increased teen involvement (in the                 Lack of interest
                library/community)                                 Unable to attract new students
                Developing skills through                          once the current group graduates
                activities                                         Lack of transportation


Limitations and Assumptions
       Limitations
           o Low attendance of teens
           o Unavailable books
           o Tight budget
           o Limited space
           o Limited availability of time
       Assumptions
           o Teens will be interested in the club
           o Teens will be interested in being leaders
           o Teens will be willing to provide input during initial meeting and feedback
              throughout
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                                           Works Cited

Baldwinsville Public Library Board of Trustees. (1998). 1998 - 2000 Mission Statement and
      Long Range Plan. Retrieved from http://www.bville.lib.ny.us/mission.htm

Brady, J. (1985). Programming for young adult. In A. Gagnon & A. Gagnon (Ed.), Meeting the
       challenge: Library Services to Young Adults (pp. 147-152). Ottawa, Ontario: Canadian
       Library Association.

Hall, S. (2007). How I learned to run a really popular book club (and what I learned about its
        effect on students' reading skills and attitude). Teacher Librarian, 35(1), 32-36. Retrieved
        from Research Library. (Document ID: 1379474741).

Jones, P., Gorman, M., & Suellentrop, T. (2004). Connecting young adults and libraries (3rd
       ed.). New York, NY: Neal-Schuman Publishers, Inc.

Kunzel, B., & Hardesty, C. (2006). The teen-centered book club: Readers to leaders. Retrieved
      from
      http://books.google.com/books?id=qjPlMTfGxWoC&printsec=frontcover&dq=The+Tee
      n-Centered+Book+Club&source=bl&ots=5LzYMnI1SS&sig=PPv5ClGaF7NpJZLYcEQ-
      pdvieAc&hl=en&ei=OyVcTZXEMZCdgQe6lZXwDA&sa=X&oi=book_result&ct=resul
      t&resnum=4&ved=0CDQQ6AEwAw#v=onepage&q&f=false

New York Library Association. (1984). Standards for youth services in public libraries of New
     York State. New York: New York Library Association.

Scharber, C. (2009). Online book clubs: Bridges between old and new literacies practices.
       Journal of Adolescent & Adult Literacy, 52(5), 433-437. doi:10.1598/JAAL52.5.7

Scharber, C. M., Melrose, A., & Wurl, J. (2009). Online book clubs for preteens and teens.
       Library Review, 58(3), 176-195. Retrieved from Research Library. (Document ID:
       1858574591).

Vaillancourt, R.J. (2000). Bare bones young adult services: Tips for public library generalists.
       Chicago, IL: American Library Association.
IST 613                                                                                         13



                                         Marketing Plan

Introduction
        It is not enough to simply plan and start a book club. With out people to attend the
program it will quickly become an unsuccessful attempt and a loss for the library. Therefore it is
imperative to the success of any program to have a marketing plan in place to promote the
program to the public. However, it is not simply about putting the word out on your program, it
is important to have a specific target audience to focus your marketing on so that creative
materials can be developed to catch their attention.
        The “Hit the Books” club will focus its marketing efforts on teenagers in 10 through 12
grade at Baldwinsville’s Baker High School. A key to making this a successful marketing plan
will be the placement of relevant materials in both the library and school settings. Marketing
materials will begin with print items, such as flyers and bookmarks, as well as a group Facebook
page. From there, additional materials may be added and updates made to initial materials as
needed. It will be important to the success of the “Hit the Books” club to make sure the program
is marketed to the right audiences in the right settings.

Relevant Literature
        No program will even get off the ground without some level of promotion, let alone
succeed. Although libraries usually have a small, if any, budget for marketing, it is important to
find ways of getting information about the program out to the teens (Jones et al., 2004, p. 261).
For teen book clubs, this requires a lot of awareness of and attention to the target audience.
Every community has a unique group of teens and the library must be aware of those unique
aspects in order to get the most out of their marketing. The literature offers several ways
libraries have attempted to do this.
        First there are the basic methods of advertisement that have proven to be tried and true.
Many libraries have utilized quick blurbs in newspapers. For example, an ad printed in the
Asbury Park Press (2011) for the Middletown Public Library of New Jersey reads:

               Teen Book Club at the Middletown Public Library, 2/13 from
               2-3 in the teen zone. This group will meet the 2nd and 4th Sunday
               of each month. For the first meeting on 2/13, bring a bok [sic] you've
               already read to discuss with the group.

        Other standard methods of marketing used by libraries include flyers and posts to the
library’s website (Jones et al., 2004, pp. 262-263). As steady as these methods may be, librarians
may get stuck on them and not explore other options that may be more suitable for drawing the
attention of teens (Jones et al., 2004, p. 263).
        In order to appeal to teens, “messages need to be very verbal and very visible” (Jones et
al., 2004, p. 262). This is a factor that flyers, websites, and newspaper ads may not always be
able to meet. In order to supplement these forms of marketing, librarians can borrow methods
from other businesses when they are pushing something new. The staff should stay excited
about the program throughout and share their excitement with teens who visit the library or,
while helping teens, librarians can develop an “add on” phrase like retail stores may use (Jones et
al., 2004, p. 262). Additionally, marketing is another step within the process of developing a
IST 613                                                                                           14


program in which utilizing input from teenagers could be invaluable (Jones et al., 2004, p. 263).
Asking a teen to help with the design and layout for an advertisement could bring an element
into the process that may escape many librarians on their own (Jones et al., 2004, p. 262). And
never underestimate word of mouth (Jones et al., 2004, p. 262).
        Some other methods of marketing that may attract the attention of teens include:
newspaper book reviews of teen books, billboards, ads in yearbooks or newsletters, cable access
TV, date due slips, e-mail lists for teens, team up with a fast food restaurant, raffles, posters and
bookmarks, reading lists, customer loyalty programs, mailing lists, mouse pads, parades, bus ads,
school visits, student ambassadors, and many more. (Jones et al., 2004, p. 263-268).
        Using methods beyond print may also be a beneficial way to attract teens to the program,
catching them while they are online, a common place for them. These methods include podcasts
and advertisements on social networking sites (Scharber, Melrose, & Wurl, 2009, p. 187).
        Marketing is the link between the work that the library has done in planning a program
and the teens who will utilize the program. It is most important while determining the methods
of advertisement that the library will use to keep in mind who the program is for. If the
advertisement fails to attract the attention of teens or does not show up in areas they frequent,
they will also fail to do any promotion for the book club.
IST 613                                                                                   15



Marketing Goals and Outcomes



Goals                                        Outcomes

Encourage teens to attend this new program     ● At least 4 inquires about the club per
                                                 week during May 2011
                                               ● Initial attendance of at least 6 teens
IST 613                                                                                          16


Provide a steady attendance for the club              ● Have at least 6 teens at each monthly
                                                        meeting for a year
                                                      ● Teens are kept updated on what is planned
                                                        for upcoming meetings


Encourage new teens to join the club                  ● After the initial year there will be at least
                                                        5 new members
                                                      ● Each member brings at least one friend to
                                                        the club with them at least once


Emphasize to teens the aspects of the club            ●   Teens not typically interested in reading
beyond simply “reading”                                   join for the opportunity to take a
                                                          leadership role, socialize with other
                                                          members, and participate in activities


Create an Internet awareness for the club             ● Initially have at least six teens following
                                                        the Facebook page
                                                      ● Teen followers post on the Facebook page
                                                        at least once a month




Target Audience

Users               10th/11th Grade         10th/11th Grade      12th Grade           12th Grade
                        Readers              Non-Readers          Readers            Non-Readers

Demographics       -15-17 years old        -15-17 years old   -17-18 years old     -17-18 years old
                   -Predominately          -Predominately     -Predominately       -Predominately
                   English speaking        English speaking   English speaking     English speaking
                   Caucasians              Caucasians         Caucasians           Caucasians
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Lifestyle           -Students             -Students            -Students            -Students
                    -Possible part time   -Possible part       -Possible part       -Possible part
                    jobs                  time jobs            time jobs            time jobs
                    -After school         -After school        -After school        -After school
                    activities            activities           activities           activities
                    -Socializing with     -Socializing with    -Socializing with    -Socializing with
                    friends               friends              friends              friends
                    -Dating               -Dating              -Dating              -Dating
                                                               -Deciding on         -Deciding on
                                                               post-graduation      post-graduation
                                                               plans                plans


Library Usage       -Minimal              -Rare                -Minimal             -Rare
                    -Use for both         -Use only for        -Use for both        -Use only for
                    pleasure and          academics            pleasure and         academics
                    academics                                  academics

Information         -Homework             -Homework            -Homework            -Homework
Needs               -Study space          -Study space         -Study space         -Study space
                    -Materials for                             -Materials for       -Materials for
                    pleasure reading                           pleasure reading     SAT and college
                                                               -Materials for       application help
                                                               SAT and college
                                                               application help

Communication -Instant                    -Instant             -Instant             -Instant
Preferences   messaging                   messaging            messaging            messaging
              -Test messaging             -Test messaging      -Test messaging      -Test messaging
              -Facebook and               -Facebook and        -Facebook and        -Facebook and
              Twitter                     Twitter              Twitter              Twitter
              -E-mail                     -E-mail              -E-mail              -E-mail

Competing            -After school         -After school        -After school        -After school
Service              activities            activities           activities           activities
Alternatives         -Part time jobs       -Part time jobs      -Part time jobs      -Part time jobs
                     -Socializing          -Socializing         -Socializing         -Socializing
Positioning Statement
         The “Hit the Books” teen book club will provide Baldwinsville teens with the
opportunities not only to experience reading in a social setting, but to expand their skills in
critical thinking, creativity, and leadership. By leaving many of the decisions in the hands of the
teens, this forum will provide a place for them to feel a sense of control and ownership, not often
offered to them. By providing the teens with the opportunity to be hands on in the library, the
book club will also serve to create lifelong library habits and users. Parents and teachers will
benefit from seeing their children/students succeed in new areas of development.
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Key Messages
   ● 10th/11th Grade Reader: Get together with your friends to discover new books and
     activities!
   ● 10th/11th Grade Non-Reader: Discover the social side of reading!
   ● 12th Grade Reader: Discover new books and get the opportunity to take charge of your
     book club!
   ● 12th Grade Non-Reader: Looking to have the chance to take charge and boost your
     college applications? Try the book club!
   ● Other Librarians: See new lifelong users develop!
   ● Parents: Watch your kids develop new skills to succeed!

Message Delivery Strategies
  ● Tools:
         ○ Word of Mouth: Promotion of the club through teens talking to peers, teachers
             talking to students, and library staff talking to teen users.
         ○ Boxing Glove Keychains: Keychains to be distributed to club members with
             miniature boxing gloves imprinted with the club logo.
         ○ Newspaper Ad: Informative blurb to be printed in the Baldwinsville Messenger to
             inform the public about the start up of the club.
         ○ Fliers: Eye-catching fliers to be posted in the library’s teen area and circulation
             desk, as well as around the high school.
         ○ Facebook Page: An online informative page on a social media site already used
             by many teens that will give further details about the club and opportunities for
             the teens to get involved.
         ○ Traditional Bookmarks: Imprinted with informative designs (graphics provided)
             and left in the open for the teens to pick up in the library’s teen area and at the
             circulation desk.
         ○ Magnetic Bookmarks: Imprinted with the club’s logo and distributed to club
             members with their books.
         ○ Water Bottles: Imprinted with the club’s logo and distributed to club members.
         ○ USB Bands: USB wristbands imprinted with the club’s logo and distributed to
             club members.
         ○ T-shirts: Imprinted with the club’s logo and distributed to club members.

   ●   Action Plan & Timeline
           ○ May 2011
           ○ This will be the initial month of Marketing for the “Hit the Books” club. Initial
              marketing material will include: Fliers, bookmarks, group Facebook page and a
              news release in the Baldwinsville Messenger. Once those materials have been
              developed, they will need to be placed both in the Library and the High School. It
IST 613                                                                                      19


             is encouraged that the Librarian go personally to the High School and talk to
             students.
           ○ Due to production time estimated from Janway.com taking up to five weeks, it is
             suggested that personalized items, especially the boxing glove keychains, are
             ordered in the beginning of May.

Task                              Timeline                          Responsible Party(ies)

Order boxing glove keychains      May 1                             Val

Produce initial marketing         May 1 - 8                         Val
materials (flyers and
bookmarks)

Write, send, and print          May 1-8                             Val
newspaper ads for Baldwinsville
Messenger

Create a Facebook page for the    May 1 - 8                         Val
program

Distribute marketing materials    May 9 - 26                        Val, librarians
within the library: teen space,
circulation desk, etc.


Distribute marketing materials    May 9 - 13                        Val, teachers
at Baker High School

Make any needed updates           May 27                            Val, Teen Liaison
marketing material for the next
month’s meeting




           ○   June 2011 - 2012
           ○   For the subsequent months, it will be important to update any necessary
               marketing material, such as fliers and the Facebook page. Updates to the fliers
               should happen as soon as possible after the monthly meeting. The Facebook page
               should be updated as often as necessary to reflect the most recent updates,
               including topics of discussion or activities as they are decided during the mid-
               month meeting (see the Project Plan).
IST 613                                                                                         20


           ○    At the beginning of the month it will also be necessary to develop and order any
                additional marketing items, such as the boxing glove chains, water bottles, etc.
                This will allow time for the product to be produced and delivered. These
                additional marketing materials will be used in the months to come to further
                promotion of the club.

Task                               Timeline                           Responsible Party(ies)


Make needed updates to flyers      Beginning of the month             Val, Teen Liaison
and redistribute

Make needed updates to             Beginning and through out the      Teen Liaison
Facebook page                      month



Discuss new and improved           Beginning of the month             Val, Teen Liaison
marketing materials



Order additional marketing         Beginning of the month             Val
materials from outside vendor




   ●   Budget
           ○ The designs for the materials have already been created, therefore no additional
             time or resources are necessary for the creation of the marketing designs.
           ○ The initial marketing plan only includes materials to be used in bulk for the
             general public while the additional marketing plan includes materials to be
             distributed to members of the club to help maintain and grow attendance.




Initial Marketing Tools

Expense           Cost                 Notes

Time              $20                  Pay for time spent for production and distribution of
                                       materials by the library staff
IST 613                                                                                            21


Flyers             $20                  75 to be hung around the library and in the high school.
                                        Materials required:
                                            ● color and black ink
                                            ● paper

Bookmarks          $25                  100 to be left in the Teen Space of the library
                                        Materials required:
                                           ● color and black ink
                                           ● card stock

Boxing Glove       $345.00 ($1.15       Pricing from Garrettspecialties.com for a minimum bulk
Keychains          per keychain)        order of 300 keychains

Newspaper Ad       $25                  Ad in the Baldwinsville Messenger

Total for May      $90 + cost of        Keychains are optional, though suggested, and pricing
                   keychains ($435)     may be flexible depending on the source

Additional Marketing Tools
   ● These tools are options for additional marketing materials that could help promote peer to
       peer marketing. These are not meant to be purchased all at once, but as interest for them
       arises. Pricing found was based on the minimum option for bulk order.


Expense                          Cost                               Notes

Magnetic Bookmarks               $162.50 ($.65 per bookmark)        Pricing from Janway.com for
                                                                    a bulk order of 250
                                                                    bookmarks

USB Memory Bands                 $335.50 ($6.70 per band)           Pricing from Janway.com for
                                                                    a bulk order of 50 bands at
                                                                    512 MB

Water Bottles                    $294.00 ($.98 per bottle)          Pricing from Janway.com for
                                                                    a bulk order of 300 bottles

T-shirts                         $198.00 ($5.50 per shirt)          Pricing from Janway.com for
                                                                    a bulk order of 36 adult sized
                                                                    white t-shirts
   ●     Responsible Parties
            ○ Valerie Chism (Young Adult Service Librarian): As the young adult librarian Val
               has access to the tools of library. Additionally, Val has connections to the high
               schools and local teens through her position and has already formed some
               relationships with both.
                  ■Produce initial marketing materials
IST 613                                                                                      22


                ■Create and monitor group Facebook page
                ■Get Press Release printed in the Baldwinsville Messenger
                ■Order additional marketing materials from an outside vendor
                ■Set up marketing material in the teen space at the library
                ■Promote the program at Baker High School
                ■Update marketing materials for future months
                ■Help to develop additional marketing material
          ○ Teen Liaison: Has existing relationships with other teens and a working
            relationship with Val
               ■Help to develop additional marketing material
               ■Update the group Facebook page
          ○ Librarians: Have access to a variety of locations within the library and are aware
            of the areas of highest traffic.
               ■Place marketing material through out the library
          ○ Teachers: Have existing relationships with the teens and may already have a
            working relationship with Val.
               ■Allow Val to come into the school and promote the program




Mockups of Selected Marketing Methods

      Logo: for general marketing and additional items (keychains, water bottles, t-shirts, USB
      bands, and magnetic bookmarks)
IST 613              23




      Newspaper Ad
IST 613                       24




      Traditional Bookmarks
IST 613        25




      Flyers
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                                        Works Cited
Asbury Park Press. (2011). Teen book club at the Middletown Public Library. Retrieved from
      http://www.app.com/article/20110202/GETPUBLISHED/102020357/Teen-Book-Club-
      Middletown-Public-Library

Garrett Specialities (1998-2010). Garrett Specialties: A promotional product comapny.
        Retrieved from http://www.garrettspecialties.com/boxing-glove-keychain-p-12227.html

JanWay Company (2011). Librarians’ #1 Choice Custom Printed Fundraising and Promotional
      Items. Retrieved from http://173.163.132.77/index.asp

Jones, P., Gorman, M., & Suellentrop, T. (2004). Connecting young adults and libraries (3rd
       ed.). New York, NY: Neal-Schuman Publishers, Inc.

Scharber, C. M., Melrose, A., & Wurl, J. (2009). Online book clubs for preteens and teens.
       Library Review, 58(3), 176-195. Retrieved from Research Library. (Document ID:
       1858574591).
IST 613                                                                                        29


                                        Assessment Plan

Introduction
        It is not enough to simply run a program, your stakeholders want to make sure that the
program is of actual worth. Therefore, assessment of the program, to see whether it is achieving
its goals or not, is vital to the programs continuation.
        When dealing with teens, assessment may become a bit difficult. One may find that
surveys may not be your best choice because teens are very unlikely to take them seriously.
Therefore, to assess the outcomes of the Hit the Books! Teen Book Club, we have recommended
a combination of observation methods and recording of data.

Goals of the Service
  ● Engage teens in the library environment
  ● Create a fun, relaxed, safe place
  ● Allow the club to be teen led
  ● Encourage critical thinking and creativity
  ● Create sustainability for the club and bring in a new flow of students
  ● Encourage participation in both a face-to-face and online environment

Outcomes of the Service (In order of priority)
  ● Maintain an attendance of at least six or more teens at each meeting for the year
  ● By the end of the first quarter, 25% of the teens actively contribute to the discussion
     topics during monthly meetings
  ● Each month there is a different Teen Leader that leads the meeting’s discussion and
     activity
  ● More than 25% of the teens volunteer to be the Teen Leader at some point within the
     course of the year
  ● Each member recruits at least one friend to join the club by the end of the year
  ● Increase use of the library’s young adult space by teens
  ● At least every other month the club will supplement discussion with a creative activity,
     developed by the teens in cooperation with Val
  ● Increase in the number of young adult materials circulated within the year
  ● In addition to the monthly meetings, an online discussion forum via Facebook will allow
     teens to continue discussions on their own time.

Relevant Literature
        Once a program has begun, it is time to start assessing and evaluating the impact the
program is having on the users. “Assessment is gathering information...; evaluation is using that
information to make judgements” (Asselin, 2003, p. 52). It is important that this gathering of
information is an ongoing process (Vaillancourt, 2000, p. 28) that can be collected during every
interaction (Asselin, 2003, p. 53). Once this information has been collected it should be used to
make improvements to the program (Asselin, 2003, p. 52).
IST 613                                                                                            30


         The literature suggests using multiple forms of assessment (Asselin, 2003, p. 53). Forms
can range from formal to informal; including such techniques as note taking (Vaillancourt, 2000,
p. 26), reviewing attendance, questionnaires (Brady, 1985, p. 151), informal interviews,
eavesdropping and the reading of body language (Jones et al., 2004, p. 241). These assessments
should be done by the personnel whom is responsible for the implementation and improvement
of the program (Brady, 1985, p. 151).
         If an informal interview is chosen to gain information there are a few things to consider.
First, try not to interview the teens that are familiar to the library staff. It is best to obtain the
insight of less frequent users, so the program can be improved to benefit the non-user. Second,
make sure that questions are established beforehand, however, feed off or the teens answers to
determine further questions. Finally, it is important that the person asking the questions remains
relaxed in order to make a relaxed environment for the teen to respond. (Jones et al., 2004, p.
241)
         If a questionnaire format is chosen instead, there are some things to consider. Use a
mixture of open ended and close-ended questions. Make sure there are a variety of options
available, or space available for suggestions. Be aware of the length, if it becomes too long the
teens will lose interest. (Jones et al., 2004, p. 240)
         Before making changes to the program the library should consider that they should not
solely rely on the information that has been obtained from the users. No one likes to take long
surveys, or be asked numerous questions at one time. A desire to just finish may cause answers
to be “silly” and not helpful for the assessment. Another concern with surveys is that there is the
possibility that the right questions were not asked, therefore making it difficult to get the help in
evaluation. (Jones et al., 2004, p. 240)
         As mentioned in the planning section of this literature review, it is important to get the
teens involved from the beginning. It is just as important to hear directly from them in the
assessment and evaluation of the program (Vaillancourt, 2000, p. 26). Therefore, the library will
find that in order to have a successful program for teens, it is important to give them the last
word (Hall, 2007, p. 35).
IST 613                                                                                      31


Assessment Plans Per Outcome
                                          Outcome 1
Outcome:                 Maintain an attendance of at least six or more teens at each
                         meeting for the year

Target Audience:         Teens (10th/11th graders readers and non-readers, 12th grade
                         readers and non-readers)

Methods & Tools for      Attendance records will be kept during each meeting
Evidence Collection

Recommendations for      No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &    There is no alternative for this method of assessment
Tools

Analysis of Evidence     The number of teens in attendance at each monthly meeting will
(Data Plan)              be recorded and charted over the course of the year

How Assessors Will   There will be at least six teens in attendance at each meeting over
Know the Outcome Has the course of the year.
Been Met

Results Scenario &          ● The outcome will have been met if there are more than six
Decision Making               teens in attendance at each meeting over the course of the
Indicators                    year. This will indicate that the club has developed
                              sustainability.
                            ● The outcome will not have been met if less than six teens
                              are in attendance at each meeting. This will indicate that
                              marketing methods need to be increased and that a
                              conversation needs to be held between the teens and Val
                              or the Teen Liaison to determine what changes are
                              necessary.
                            ● The outcome will exceed expectations if more than eight
                              teens are in attendance at each meeting. This may
                              indicate that less marketing is necessary for the next
                              month and that re-evaluation of materials needed for
                              following meetings needs to be done.

Recommendations for      A formal report including a graph representing the attendance for
Reporting                the meetings to be available to the board of trustees

Responsible Parties      Val will be responsible for recording meeting attendance and
                         analyzing and charting the data
IST 613                                                                                        32


Timeline                    ● Every month, Val will record the number of teens in
                              attendance at the meetings.
                            ● At the end of the year, Val will analyze the numbers for
                              signs of sustainability and chart the results.



                                         Outcome 2
Outcome:                By the end of the first quarter, 25% of the teens actively
                        contribute to the discussion topics during monthly meetings

Target Audience:        Teens (10th/11th graders readers and non-readers, 12th grade
                        readers and non-readers)

Methods & Tools for     A tally will be kept on the attendance record of the number of
Evidence Collection     times each teen participates in the discussion.

Recommendations for     No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &       ●   Survey completed at the end of the quarter asking teens
Tools                           how much they felt they contributed to the monthly topics
                                of discussion.

Analysis of Evidence    A tally of each teens participation on the discussion topics will be
(Data Plan)             recorded and analyzed every quarter

How Assessors Will   At least 25% of the teens are observed as actively engaged in the
Know the Outcome Has discussion topic by the end of the first quarter.
Been Met

Results Scenario &          ● The outcome will have been met if at least 25% of the
Decision Making               teens are observed as actively engaged in the discussion
Indicators                    topics by the end of the first quarter. This will indicate an
                              improvement in critical thinking and creativity on the part
                              of the teens.
                            ● The outcome will not have been met if less than 25% of
                              the teens are observed as actively engaged in the
                              discussion topics by the end of the first quarter. This will
                              indicate that a conversation needs to be held between Val
                              and the teens or the teen liaison and the teens to determine
                              what changes need to be made. This may also indicate
                              that some teens need additional encouragement to
                              contribute.
IST 613                                                                                     33


Recommendations for     A formal report including a graph representing the number of
Reporting               teens participating in discussion topics to be available to the
                        board of trustees

Responsible Parties     Val will be responsible for keeping a tally of the teens’
                        participation in discussion topics during meetings and analyzing
                        the data quarterly.

Timeline                   ● Every month, Val will observe and tally how often each
                             teen in attendance participates in the discussion.
                           ● Every quarter, Val will analyze the numbers for signs of
                             increased use and chart the results.

                                         Outcome 3
Outcome:                Each month there is a different Teen Leader that leads the
                        meeting’s discussion and activity

Target Audience:        Teens (10th/11th graders readers and non-readers, 12th grade
                        readers and non-readers)

Methods & Tools for     Meeting Minutes will be recorded by Val or a teen member
Evidence Collection     designated for the task at each meeting with a notation of who is
                        leading discussion during that month’s meeting

Recommendations for     No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &   General observation by Val of different teens showing interest in
Tools                   being the Teen Leader

Analysis of Evidence    A record of the Teen Leaders will be kept in the monthly Meeting
(Data Plan)             Minutes to be compiled into a report at the end of the year.

How Assessors Will   There will be a Teen Leader for each monthly meeting.
Know the Outcome Has
Been Met

Results Scenario &         ● The outcome will have been met if every month over the
Decision Making              course of the year there is a Teen Leader for the meeting.
Indicators                   This indicates the teens are in control within club.
                           ● The outcome will not have been met if more then two
                             months go by with out a Teen Leader. This indicates that
                             there needs to be increased effort by Val to encourage
                             teens to take the lead.
IST 613                                                                                        34


                            ●   The outcome will have been exceeded if teens begin to
                                compete for the leadership role. This indicates that a
                                voting method may need to be put in place.

Recommendations for     A formal report to be available to the board of trustees
Reporting

Responsible Parties     Val will be responsible for keeping Meeting Minutes that include
                        a record of who is the Teen Leader for the month.

Timeline                    ● Every month, Val will record the Teen Leader in the
                              monthly Meeting Minutes
                            ● At the end of the year, Val will compile a list of Teen
                              Leaders for the year.



                                         Outcome 4
Outcome:                More than 25% of the teens volunteer to be the Teen Leader at
                        some point within the course of the year

Target Audience:        Teens (10th/11th graders readers and non-readers, 12th grade
                        readers and non-readers)

Methods & Tools for     See Outcome 3
Evidence Collection

Recommendations for     No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &   General observation by Val of different teens showing interest in
Tools                   being the Teen Leader


Analysis of Evidence    See Outcome 3
(Data Plan)

How Assessors Will   At least 25% of the members of the club will have volunteered at
Know the Outcome Has some point to be the Teen Leader
Been Met

Results Scenario &          ●   The outcome will have been met if 25% of the teens
Decision Making                 volunteer to be the Teen Leader at some point over the
Indicators                      course of the year. This indicates the teens have a sense of
                                control within the club.
IST 613                                                                                      35


                            ● The outcome will not have been met if less than 25% of
                              the teens volunteer to be the Teen Leader at some point
                              over the course of the year. This indicates that there needs
                              to be increased effort by Val to encourage the teens to take
                              the lead.
                            ● The outcome will exceed expectations if 100% of the teens
                              volunteer to be the Teen Leader at some point over the
                              course of the year. This may indicate a need for the
                              development of an advanced monthly schedule of Teen
                              Leaders.

Recommendations for     See Outcome 3
Reporting

Responsible Parties     See Outcome 3

Timeline                See Outcome 3


                                         Outcome 5
Outcome:                Each member recruits at least one friend to join the club by the
                        end of the year

Target Audience:        Teens (10th/11th graders readers and non-readers, 12th grade
                        readers and non-readers)


Methods & Tools for     Attendance records will be kept during each meeting with special
Evidence Collection     notation for members bringing a friend.


Recommendations for     No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &   There is no alternative for this method of assessment
Tools

Analysis of Evidence    The number of friends in attendance at each monthly meeting
(Data Plan)             will be recorded and charted over the course of the year.


How Assessors Will   There is at least one friend in attendance per member over the
Know the Outcome Has course of the year.
Been Met
IST 613                                                                                     36


Results Scenario &       ● The outcome will have been met if there is at least one
Decision Making            friend in attendance per member over the course of the
Indicators                 year. This will indicate that the club has developed
                           sustainability.
                         ● The outcome will not have been met if less than 50% of
                           the members bring a friend. This will indicate a
                           conversation needs to be held between the teens and Val
                           or the Teen Liaison to determine what changes are
                           necessary.
                         ● The outcome will exceed expectations if every member
                           brings more than one friend over the course of the year.
                           This may indicate the need for the development of a
                           second group.

Recommendations for   A formal report including a graph representing the number of
Reporting             friends in attendance for the meetings to be available to the board
                      of trustees

Responsible Parties   Val will be responsible for recording friends in the monthly
                      meeting attendance and analyzing the data

Timeline                 ● Every month, Val will record the number of friends in
                           attendance at the meetings.
                         ● At the end of the year, Val will analyze the numbers for
                           signs of sustainability and chart the results.



                                       Outcome 6
Outcome:              Increase use of the library’s young adult space by teens

Target Audience:      Teens (10th/11th graders readers and non-readers, 12th grade
                      readers and non-readers)

Methods & Tools for   Observation and recording of the number of teens using the teen
Evidence Collection   space every week. This will be done by Val keeping a weekly
                      tally from her desk, which is within the young adult space. In
                      order to make sure the tally is consistent a head count will be
                      performed at the same time every day.

Recommendations for   No pilot test for this assessment is necessary
Pilot Assessment
IST 613                                                                                     37


Alternative Methods &       ● Surveys filled out by teens about how they use the young
Tools                         adult space
                            ● Informal talks with teens in the library

Analysis of Evidence     The number of teens using the young adult space on a weekly
(Data Plan)              basis will be recorded and charted over the course of the year

How Assessors Will   There will be at least a 5% increase in the weekly number of
Know the Outcome Has teens in the young adult space of the library over the course of
Been Met             the year

Results Scenario &          ● The outcome will have been met if there is more than a
Decision Making               5% increase in the number of teens observed using the
Indicators                    young adult space. This will indicate that the book club
                              has succeeded in encouraging further use of the young
                              adult section of the library.
                            ● The outcome will not have been met if there is less than a
                              5% increase in the number of teens observed using the
                              young adult space. This will indicate a need within the
                              book club for the library staff to actively encourage
                              increased use of the young adult section of the library.
                            ● The outcome will exceed expectations if there is more
                              than a 20% increase in the number of teens observed
                              using the young adult space. As there has already been
                              some thought as to moving the teen space into the
                              basement which is planned to undergo renovations, this
                              may be used as further evidence of a need for a larger
                              young adult space.

Recommendations for      A formal report including a graph representing the number of
Reporting                teens in the young adult space to be available to the Board of
                         Trustees

Responsible Parties      Val will be responsible for keeping a weekly account of teens in
                         the young adult space and analyzing the data.

Timeline                    ● Every week the tally of teens using the young adult space
                              will be compiled and kept in a file.
                            ● Every quarter, Val will analyze the numbers for signs of
                              increased use and chart the results.
IST 613                                                                                       38


                                          Outcome 7
Outcome:                 At least every other month the club will supplement discussion
                         with a creative activity, developed by the teens in cooperation
                         with Val

Target Audience:         Teens (10th/11th graders readers and non-readers, 12th grade
                         readers and non-readers)

Methods & Tools for      Meeting Minutes will note if an activity has taken place during
Evidence Collection      the monthly meeting that was developed in part by the teens

Recommendations for      No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &    There is no alternative for this method of assessment
Tools


Analysis of Evidence     Activities developed in part by the teens will be noted in Meeting
(Data Plan)              Minutes and compiled into a report at the end of the year.

How Assessors Will   At least six meetings have activities developed in part by the
Know the Outcome Has teens over the course of the year.
Been Met

Results Scenario &          ● The outcome will have been met if at least six meetings
Decision Making               have activities over the course of the year developed in
Indicators                    part by the teens. This will indicate that the teens are
                              developing stronger skills in creativity.
                            ● The outcome will not have been met if less than six
                              meetings have activities over the course of the year
                              developed in part by the teens. This will indicate that
                              more needs to be done to stimulate the teens’ creative
                              thinking within the club meetings and within the mid-
                              month meetings Val has with monthly Teen Leaders.
                            ● The outcome will exceed expectations if there is an
                              activity for every meeting over the course of the year
                              developed in part by the teens. This may indicate the
                              need to set aside a second day in the month for just
                              holding activities related to the monthly reading.

Recommendations for      A formal report including a compilation of the activities
Reporting                developed in part by the teens to be available to the Board of
                         Trustees.
IST 613                                                                                     39


Responsible Parties     Val will be responsible for keeping the monthly Meeting Minutes
                        that will include notation on the activities developed in part by
                        the teens

Timeline                    ● Every month, Val will take notes on the activities
                              developed in part by the teens
                            ● At the end of the year, Val will compile her notes on the
                              activities into a formal report



                                         Outcome 8
Outcome:                Increase in the number of young adult materials circulated within
                        the year

Target Audience:        Teens (10th/11th graders readers and non-readers, 12th grade
                        readers and non-readers)

Methods & Tools for     Circulation records of young adult materials from the circulation
Evidence Collection     desk will be collected weekly and analyzed each quarter for signs
                        of increased circulation.

Recommendations for     No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &   There is no alternative for this method of assessment
Tools

Analysis of Evidence    The number of young adult materials circulated on a weekly
(Data Plan)             basis will be recorded and charted over the course of the year by
                        the library staff

How Assessors Will   There will be at least a 2% increase from last year in the weekly
Know the Outcome Has number of young adult materials circulated over the course of the
Been Met             year

Results Scenario &          ● The outcome will have been met if there is more than a
Decision Making               2% increase in the circulation of young adult materials.
Indicators                    This will indicate that the book club has succeeded in
                              encouraging further use of the young adult materials of
                              the library.
                            ● The outcome will not have been met if there is less than a
                              2% increase in the circulation of young adult materials.
                              This will indicate a need within the book club for the
                              library staff to actively encourage increased use of the
IST 613                                                                                     40


                             young adult materials of the library.
                           ● The outcome will exceed expectations if there is more
                             than a 7% increase in the circulation of young adult
                             materials. This will indicate the possible need for a
                             discussion concerning an increase in the budget for
                             collection development of young adults materials.

Recommendations for     A formal report including a graph representing the circulation of
Reporting               young adult materials to be available to the Board of Trustees at
                        the end of the year.

Responsible Parties        ●    Circulation records will be kept by the circulation staff
                           ●    Val Chism will be responsible for analyzing the
                                circulation data

Timeline                   ● Every week the number of young adult materials
                             circulated will be extracted from the circulation records
                             and kept in a separate file.
                           ● Every quarter, Val will analyze the numbers for signs of
                             increased use and chart the results.

                                         Outcome 9
Outcome:                In addition to the monthly meetings, an online discussion forum
                        via Facebook will allow teens to continue discussions on their
                        own time

Target Audience:        Teens (10th/11th graders readers and non-readers, 12th grade
                        readers and non-readers)

Methods & Tools for     Observation and monitoring of the wall posts and comments as
Evidence Collection     well as the number of teens following the Hit the Books!
                        Facebook page by the Teen Liaison

Recommendations for     No pilot test for this assessment is necessary
Pilot Assessment

Alternative Methods &       ● Record of the emails received from Facebook
Tools                         notifications from the Hit the Books! Facebook page
                            ● Surveys asking the teens how often they use the the
                              online forum and how useful and/or easy they find it
                            ● Informal assessment through conversations between the
                              teens and both Val and the Teen Liaison about the use of
                              the Facebook page
IST 613                                                                                    41


Analysis of Evidence   The number of wall posts, comments, and teen followers will be
(Data Plan)            recorded every month and graphed for analysis of its usefulness
                       for the club each quarter.

How Assessors Will     There will be at least a 10% increase each quarter in the number
Know the Outcome Has   of posts on the Facebook page
Been Met

Results Scenario &        ● The outcome will reach expectations if there is at least a
Decision Making             10% increase each quarter in the number of posts on the
Indicators                  Facebook page. This will indicate that the online forum
                            is viable option for supplementing the monthly meetings
                            of the book club.
                          ● The outcome will fail to have met expectations if there is
                            less than a 10% increase each quarter in the number of
                            posts on the Facebook page. This will indicate that the
                            online forum is not a viable option to supplement the
                            monthly meetings of the book club and it may need to be
                            scrapped.
                          ● The outcome will exceed expectations if there is more
                            than a 30% increase each quarter in the number of posts
                            on the Facebook page. This may indicate that offering a
                            separate online only club is a viable option.

Recommendations for    A formal report including a chart of the use of the Facebook page
Reporting              by the members of the teen book club

Responsible Parties       ● The Teen Liaison will be responsible for keeping track of
                            the information being posted on Facebook by fellow
                            teens
                          ● Val will be responsible for taking the raw data from the
                            Teen Liaison and creating a chart for the Board of
                            Trustees.

Timeline                  ● Every month, the Teen Liaison will compile the number
                            of posts on the Facebook page and the number of teens
                            following the page.
                          ● Every quarter, Val will take the raw data from the Teen
                            Liaison and create a chart.
IST 613                                                                                        42


Timeline for Continuous Assessment
The project period has been determined to be for the duration of a year. Each outcome will need
to be assessed at the given time during each subsequent project period.

Outcome:                                                               Assessment Period:

Maintain an attendance of at least six or more teens at each meeting   To be assessed at the
for the year                                                           end of each year.

Each month there is a different Teen Leader that leads the             To be assessed at the
meeting’s discussion and activity                                      end of each year.

More than 25% of the teens volunteer to be the Teen Leader at          To be assessed at the
some point within the course of the year                               end of each year.

Each member recruits at least one friend to join the club by the end   To be assessed at the
of the year                                                            end of the year.

Increase use of the library’s young adult space by teens               To be assessed quarterly
                                                                       through out the year.

At least every other month the club will supplement discussion with To be assessed at the
a creative activity, developed by the teens in cooperation with Val end of the year.

Increase in the number of young adult materials circulated within      To be assessed quarterly
the year                                                               through out the year.

In addition to the monthly meetings, an online discussion forum via    To be assessed quarterly
Facebook will allow teens to continue discussions on their own         through out the year.
time
IST 613                                                                                  43


Impact Rubric

Indicators:      Preliminary:       Progressing:       Exemplary:         Data Source:

Attendance       Attendance of 6    Attendance of 7-   Attendance of      Attendance
                 teens at each      8 teens at each    more than 8 teen   Records
                 meeting            meeting            at each meeting

Participation    At least 25% of    At least 50% of    100% of the        Attendance
                 the teens          the teens          teens contribute   Records,
                 contribute to      contribute to      to meeting         Meeting Minutes
                 meeting            meeting            discussion
                 discussion         discussion

Leadership       At least 25% of    50% of the teens   100% of the        Meeting Minutes
                 the teens          volunteer to be    teens volunteer
                 volunteer to be    Teen Leader        to be Teen
                 Teen Leader        each month         Leader each
                 each month                            month

Circulation of   2% increase in     5% increase in     7% increase in     Library
Young Adult      the number of      the number of      the number of      Circulation
Materials        young adult        young adult        young adult        Records
                 materials          materials          materials
                 circulated per     circulated per     circulated per
                 month              month              month

Use of the       5% increase in     10-15% increase    20% increase in    Weekly Tally
Library’s Teen   the number of      in the number of   the number of
Space            teens counted in   teens counted in   teens counted in
                 the teen space     the teen space     the teen space
                 per week           per week           per week

Online           10% increase of    20% increase in    30% increase in    Observation
Component        the number of      the number of      the number of
                 posts on and       posts on and       posts on and
                 followers of the   followers of the   followers of the
                 online forum per   online forum per   online forum per
                 quarter            quarter            quarter
IST 613                                                                                            44


                                           Works Cited

Asselin, M. (2003). Assessment issues and recommendations. Teacher Librarian. 30(5), 52-53.
       Retrieved from Research Library. (Document ID: 348079561)

Brady, J. (1985). Programming for young adult. In A. Gagnon & A. Gagnon (Ed.), Meeting the
       challenge: Library Services to Young Adults (pp. 147-152). Ottawa, Ontario: Canadian
       Library Association.

Hall, S. (2007). How I learned to run a really popular book club (and what I learned about its
        effect on students' reading skills and attitude). Teacher Librarian, 35(1), 32-36. Retrieved
        from Research Library. (Document ID: 1379474741).

Jones, P., Gorman, M., & Suellentrop, T. (2004). Connecting young adults and libraries (3rd
       ed.). New York, NY: Neal-Schuman Publishers, Inc.

Vaillancourt, R.J. (2000). Bare bones young adult services: Tips for public library generalists.
       Chicago, IL: American Library Association.

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Teen Book Club Planning Project

  • 1. Hit the Books! Baldwinsville Public Library Teen Book Club: Project, Marketing, and Assessment Plan Jennifer Wiley and Lora VanDenBerghe IST 613: Planning, Marketing, and Assessment 4/28/11
  • 2. IST 613 2 Table of Contents Project Plan Introduction………………………………………………………………………….…… 3 Relationship to Library Strategic Planning………………………………………….…… 3 User Needs Assessment…………………………………………………………….......... 3 Relevant Literature……………………….………………………………………………. 5 Recommendations for Action…………….……………………………………………… 7 Works Cited……………………………………………………………………………...12 Marketing Plan Introduction………………………………………………………………………………13 Relevant Literature……………………………………………………………………….13 Marketing Goals and Outcomes………………………………………………………….15 Target Audience………………………………………………………………………….16 Positioning Statement…………………………………………………………………....17 Key Messages……………………………………………………………………………17 Message Delivery Strategies……………………………………………………………..17 Mockups of Selected Marketing Methods……………………………………………….22 Works Cited……………………………………………………………………………...27 Assessment Plan Introduction………………………………………………………………………………28 Goals of the Service……………………………………………………………………...28 Outcomes of the Service (In order of priority)…………………………………………..28 Relevant Literature……………………………………………………………………….28 Assessment Plans Per Outcome………………………………………………………….30 Timeline for Continuous Assessment……………………………………………………41 Impact Rubric……………………………………………………………………………42 Works Cited……………………………………………………………………………...43
  • 3. IST 613 3 Project Plan Introduction The idea of a teen book club is not a new one, but more often than not these projects end up being abandoned as teens lose interest and motivation. However, there has been an increased trend in recent years to fight this by giving the teens more control over their clubs. For the Baldwinsville Public Library, this creates the opportunity not only to create and maintain a book club, but to increase the use of the young adult section and to be a part of building a foundation for life long library users. The “Hit the Books” club will serve to offer teens of the community a monthly forum through which to discuss books and participate in activities. Moreover, it will give teens the opportunity to step into monthly leadership roles and explore their creativity by designing their own activities as well as developing critical thinking skills. The meetings will occur once a month for a duration of time to be determined by the teens during the first meeting. In each meeting, the teens, under the supervision of Valerie Chism (Val) and the direction of a Teen Leader to be chosen each month, will discuss the reading in depth, participate in an activity designed by the Teen Leader to accompany the discussion, and select the next month’s book and Teen Leader. A Teen Liaison appointed during the first meeting to maintain the position for the year will then perform informal assessments through interactions with the members throughout the rest of the month and relay the information to Val who will use the feedback to make changes necessary for maintaining, and hopefully expanding, the group. This plan is aimed at giving as much control as possible to the teens while allowing Val to keep a flexible role as supervisor, to step in as necessary. Relationship to Library Strategic Planning According to the current mission statement and long-range plan, the young adult section has not been a priority of the library beyond educational support in the past. However, there has been talk of adjusting both the mission statement and the long-range plan (neither of which has been updated in over ten years) and this book club could serve to reinforce the importance of including young adult recreational services in both. The current long-range plan does, however, include a goal for educational support for high school students. Our program supports this goal through the forms of improved critical thinking and reading skills. Furthermore, the current plan also supports a mission of providing materials to “support cultural, recreational, and leisure activities” (Baldwinsville Public Library Board of Trustees). The book club will include monthly activities in relation to the readings that will support this goal as well. It is difficult to assess how the online aspect of the program fits with these statements due to their age, but as it will aid in the previously mentioned aspects of the club, it too has qualities that support the long- range plan (Baldwinsville Public Library Board of Trustees). User Needs Assessment Key Internal Stakeholders: ● Young Adult Librarian: Valerie Chism (Val) is currently on staff as the dedicated Young Adult Librarian at Baldwinsville Public Library. She is heading up the project and will serve as the supervisor of the club. Her main responsibilities will be to guide discussion with the monthly Teen Leader and to make sure all administrative issues are taken care of, including the purchase of materials and reserving the room. The project will serve to
  • 4. IST 613 4 increase the popularity and use of her department within the library and give her the opportunity to build relationships with the local teens. ● Director of the Library: Though she will not be working on the project directly, as director Marilyn Laubacher has interest in seeing increased use of the library by users of all ages. She will be responsible for approving many of the administrative actions required of Val. ● Teen Liaison: A designated teen of the group who will serve as the bridge between the other teens and the library staff during the duration of the project. He/she will consult with Val to help recruit and maintain a group of teens for the club and perform informal assessments monthly to ensure the needs of the teen members are being met. Key External Stakeholders ● Teen Members: These are teens who choose to join the book club and attend on a regular basis. They will learn valuable skills in critical thinking and creativity and will be given the opportunity to step into the role of “Teen Leader”, improving their leadership and public speaking skills by leading discussions and activities. They will also have a significant say in how the club is run, within the guidelines of the library, and what materials will be used. ● Teen Non-members: These are teens who choose not to join the book club. Though they may not be directly affected by the events of the club, they may indirectly be affected through their peers to read more or to use the library more. They may also have the opportunity to learn some of the skills gained through the club through interactions with friends who do choose to participate. ● Parents of Teens: Parents will have the opportunity to see their teens with new skills and the opportunity for brighter futures. ● Teachers of Teens: Teachers may see improved grades and increased interest in materials as teens develop critical thinking skills and a greater interest in reading. Service Users 10th/11th Grade Reader: Teens in the 10th or 11th grade who already enjoy reading for pleasure. 10th/11th Grade Non-Reader: Teens in the 10th or 11th grade who do not enjoy reading for pleasure, but who may be interested in other aspects of the teen book club. 12th Grade Reader: Teens in the 12th grade who already enjoy reading for pleasure. 12th Grade Non-Reader: Teens in the 12th grade do not enjoy reading for pleasure, but who may be interested in other aspects of the teen book club. Needs based on internal/external assessments At this point, any formal forms of assessment such as surveys are fairly old and outdated. However, there have been some teens who have expressed interest in the project to Valerie Chism through word of mouth. We will suggest in the time line for the project that some assessment be taken early in the planning period.
  • 5. IST 613 5 Potential Benefits, Opportunities, Costs, and Risks to the Users ● Opportunities: ○ The opportunity to have a monthly activity ○ The opportunity to get new exposure to reading and libraries ○ The opportunity to improve relationships with library staff and with peers ○ The opportunity to find an enjoyment of new authors or genres ● Benefits: ○ Development of critical thinking and creativity ○ Better leadership skills ○ Increased enjoyment of reading for pleasure ○ Improved public speaking skills ○ New skills learned through the monthly activities ○ An additional activity to put on a college application or resume ● Costs: ○ Transportation ○ Additional reading on top of normal schoolwork ○ Decreased free time due to meetings and additional reading or planning ○ Boundaries of comfort zone pushed from leadership and public speaking responsibilities ● Risks: ○ Lack of peer support may cause feelings of disconnect from friends ○ Complaints from other users of the library may make teens feel unwelcome ○ Inconsistent or limited attendance could force the club to shut down prematurely ○ Committing to an activity that later makes them feel overwhelmed ○ Being perceived as “smart” may lead to rejection by peers. Estimated Demand for Service Though there have been expressions of interest for book clubs, the library has not been successful in getting any started and maintained. There has been some interest expressed more recently in a less formal matter, but excitement also wanes fairly quickly. With these facts in mind, Valerie Chism believes six to eight teens is a reasonable expectation for attendance at the start up of the club. Since a major problem in the past has been maintaining interest and attendance, setting an initial goal of one year with a similarly sized group seems realistic. Relevant Literature At the start of the planning process, one must remember: “[P]rograms should be as varied as the interests of the young adults” (New York Library Association, 1984, p. 13). The literature supports a process that begins with research of the basics such as space and staff, then adds the input of teens, and culminates with a flexible creativity to best develop the program. First, the library must conduct research to determine which options best suit their user needs. This research can look at the library’s own staff, time, (Vaillancourt, 2000, p. 26) budget (Jones et al., 2004, p 235) and space (Kunzel & Hardesty, 2006, p. 6) to determine where to begin. Once the library has determined their existing strengths and weaknesses, they can begin
  • 6. IST 613 6 to decide what specifics for the club would be best for them and their community, giving themselves as many options as possible at first (Jones et al., 2004, p. 228). Options include: will the club all read the same book or will the teens each pick their own book and find connecting genres or themes to discuss (Jones et al., p. 227); in what way will the room be set up (Brady, 1985, p. 150); how much control will the teens have (Kunzel & Hardesty, 2006, p. 6); and what type of behind the scenes support the club will require of the library staff (Kunzel & Hardesty, 2006, p. 6). After the various options are determined, the library should outline the specific methods of their program and set clear goals for themselves with steps they can clearly measure and set dates for each (Vaillancourt, 2000, p. 25). It is important to have these objectives outlined so that the library can look back and have a clear means of assessing the program later on. Once the general research is done, teen input is an invaluable tool for building upon the general data for a more successful program. Allowing teens to participate in the planning process, through aspects such as book selection, makes the experience more personal for them (NYLA, 1984, p. 13; Scharber, Melrose, & Wurl, 2009, p. 187). The library should consider incorporating the teens who have shown interest in such a program into the planning process, possibly selecting one of these teens to take the lead and guide activities and discussion (Jones et al., 2004, p. 227; Scharber et al., 2009, p. 187). Having a teen leader may be more appropriate and beneficial for the program then a librarian taking complete control (Kunzel & Hardesty, 2006, p. 6). The more participation and inclusion teens feel helps to spread awareness for and grow the program (Scharber et al., 2009, p. 187). The library must be open and willing to listen to the input of the teens, so there is a better understanding of what they are interested in doing and getting out of their experience (Jones et al., 2004, p. 234). Once the basics have been established, it is time for the planning process to become creative. One must remain flexible in their planning in order to permit for the free flow of creativity, allowing for the needs and wants of the teens to better meet (Kunzel & Hardesty, 2006, p. 5). Hall (2007, p. 33) suggests that once the list of reading material has been determined take the time to brainstorm ideas for book related activities. This activities could include such programs as: crafts, movie showings, field trips, etc (Hall, 2007, pp. 33-34). Along with planning creative programs, the moderator must be flexible in the role that they play in leading others. They must be willing to adjust their own role to nudge, support, instruct, or intervene as needed in the program (Kunzel & Hardesty, 2006, p. 6). Regardless of the options that arise, it is important to keep the planning process short in order to maintain enthusiasm and to start with a structured plan that can be changed to fit the needs of the club (Scharber et al., 2009, p. 187). Careful planning and attention to the needs of the library’s own community are two factors necessary for success of any program. For a teen book club though, the input of the actual teens the club would serve and the ability for the library to be both flexible and creative in meeting the needs of those teens are of the highest priority. In the end, the club should serve to be both informational and recreational in order to best serve the teens it was created for (NYLA, 1984, p. 13).
  • 7. IST 613 7 Recommendations for Action Goals and Outcomes Goals Outcomes Engage teens in the library environment Increase in the number of young adult materials circulated within the year Create a fun, relaxed, safe space Increase use of the library’s teen space by teens Allow the club to be teen led Each month there is a different Teen Leader that leads the meeting’s discussion and activity More than 25% of the teens volunteer at some point within the course of the year Encourage critical thinking and creativity By the end of the first quarter, 25% of the teens actively contribute to the discussion topics during monthly meetings At least every other month the club will supplement discussion with a creative activity, developed by the teens in cooperation with Val Create sustainability for the club and Maintain an attendance of at least bring in a new flow of students six or more teens at each meeting for the year Each member recruits at least one friend to join the club by the end of the year Encourage participation in both a face-to- In addition to the monthly face and online environment meetings, an online discussion forum via Facebook will allow teens to continue discussions on their own time.
  • 8. IST 613 8 Monthly Budget Expense Cost Notes Books $50 The plan is to purchase paperback copies of the books for each teen. Additional copies may be found through inter-library loans Refreshments $20 Administrative Costs $100 Room, utilities, etc. Library Personnel $100 Time spent to read the book, time spent at monthly meeting and at mid-month meeting Marketing $35 Reprinting of any necessary marketing materials, time spent by staff reprinting and redistributing those materials Items for activity $0-$20 These costs will be determined month by (optional) month in meetings with the Teen Leader Total Minimum of $305- $325/month ($3660-3900/year) Responsible Parties Valerie Chism: Young Adult Services Librarian o Arranging for and facilitating meetings o Marketing o Develop discussion and/or activity of the month’s meeting o Purchasing books, refreshment, materials for activities, etc. o Selection of next month’s book o Assessment of teens after the meeting Teen Liaison o Communicate concerns and issues of teens with Valerie o Informal assessment of teens throughout the year o Marketing Teen Leader o Meet with Valerie mid-way through the month o Develop and lead discussion and/or activity of the month’s meeting Teen Members o Come to and participate in monthly meetings o Select Teen Liaison and monthly Teen Leader
  • 9. IST 613 9 o Select books Custodial Staff o Set up and straighten up the room Action Plan and Timeline May 2011 o This project will begin in May 2011. A majority of this month will be spent doing an informal assessment of the current teen users of the library and marketing the program. Marketing should take place at the library, in local schools, and within the community o The first meeting for the club will be held on the last Thursday of the month from 4 to 5 PM. This meeting will be a discussion of what the teens are interested in getting out of the club, what they want to read, and how they want the meetings to be run. A Teen Liaison for the club should be selected, as well as a Teen Lead for next month’s meeting. Book selection for the next two months should be determined so the books can be ordered. This will allow for the July book to be distributed during the June meeting. Task Timeline Responsible Party/Parties Assessment of teen users May 1-25 Valerie Chism (Val) Marketing May 1-25 Val Reserve room May 1 Val First Teen Book Club May 26, 4-5 PM Val meeting Chose Teen Liaison May 26 Val, teen members Chose Teen Leader May 26 Val, teen members Determine book for next two May 26 Val, teen members months Decide on general meeting May 26 Val, teen members time Purchase book for June May 27 Val meeting Distribute June book As soon as it comes in Val June 2011 - June 2012 o This program will benefit by following a year long cycle. At the end of the year, it will be important to assess the program in full, making adjustments for the next
  • 10. IST 613 10 year. The Teen Liaison will play a vital role in helping in the assessment of the program during this entire time period. o A monthly timeline can be followed for each month of the program. With in the beginning of the month the next month’s book needs to be ordered, marketing materials updated, room reserved, and book read. In the middle of the month Val should have a meeting with that month’s Teen Leader. Together they will determine the discussion topics and possible activities for the month’s meeting. The week of the meeting refreshments and any needed materials for the activity should be purchased. The room should also be set up prior to the meeting. o During the monthly meeting, details for upcoming meetings should be determined. The next month’s Teen Leader and a book for the meeting in two months should be chosen. The book for the following month should be distributed to the teen members. Finally, an informal assessment of the teen members feelings and feedback should take place before leaving the meeting. The Teen Liaison will then continue to make informal assessments throughout the month. Task Timeline Responsible Party/Parties Order book for next month First day of the month Valerie Chism (Val) Marketing Beginning of and Val, Teen Liaison throughout the month Read book for this month Beginning of and Val, teen members throughout the month Reserve room Beginning of the month Val Teen Leader meeting Middle of the month Val, Teen Leader Determine discussion and/or Middle of the month Val, Teen Leader activity (during Teen Leader meeting) Purchase food and materials Within the week of the Val for activity club meeting Initial set up the room Day of the club meeting Custodial Staff Club meeting Last Thursday of the Val, teen members month (time to be determined during May meeting) Select next Teen Leader During club meeting Teen members Select book for meeting in During club meeting Teen members, Val two months Distribute next months book During club meeting Val Informal assessment After the meeting Val, Teen Liaison
  • 11. IST 613 11 Pilot-Test We do not feel that a pilot-test is appropriate for this project. Scalability The initial goal is to have six to eight teens. Through marketing efforts and word of mouth, we hope to increase that number throughout the year. After maintaining the club for a few years and building those numbers, the library hopes to be able to host a larger event modeled after Rochester’s Teen Book Festival, a day long event which brings authors and teens together to celebrate reading. SWOT Strengths Weaknesses Dedicated Young Adult Librarian Other librarians hesitant toward Small community (close teens proximity, community center, etc) Limited availability of books in Room with kitchen space and the system technological equipment Limited space Teen Liaison Lack of funding Opportunities Threats Relationship with schools Over-programmed/Program- Offering exciting activities phobic users Increased teen involvement (in the Lack of interest library/community) Unable to attract new students Developing skills through once the current group graduates activities Lack of transportation Limitations and Assumptions Limitations o Low attendance of teens o Unavailable books o Tight budget o Limited space o Limited availability of time Assumptions o Teens will be interested in the club o Teens will be interested in being leaders o Teens will be willing to provide input during initial meeting and feedback throughout
  • 12. IST 613 12 Works Cited Baldwinsville Public Library Board of Trustees. (1998). 1998 - 2000 Mission Statement and Long Range Plan. Retrieved from http://www.bville.lib.ny.us/mission.htm Brady, J. (1985). Programming for young adult. In A. Gagnon & A. Gagnon (Ed.), Meeting the challenge: Library Services to Young Adults (pp. 147-152). Ottawa, Ontario: Canadian Library Association. Hall, S. (2007). How I learned to run a really popular book club (and what I learned about its effect on students' reading skills and attitude). Teacher Librarian, 35(1), 32-36. Retrieved from Research Library. (Document ID: 1379474741). Jones, P., Gorman, M., & Suellentrop, T. (2004). Connecting young adults and libraries (3rd ed.). New York, NY: Neal-Schuman Publishers, Inc. Kunzel, B., & Hardesty, C. (2006). The teen-centered book club: Readers to leaders. Retrieved from http://books.google.com/books?id=qjPlMTfGxWoC&printsec=frontcover&dq=The+Tee n-Centered+Book+Club&source=bl&ots=5LzYMnI1SS&sig=PPv5ClGaF7NpJZLYcEQ- pdvieAc&hl=en&ei=OyVcTZXEMZCdgQe6lZXwDA&sa=X&oi=book_result&ct=resul t&resnum=4&ved=0CDQQ6AEwAw#v=onepage&q&f=false New York Library Association. (1984). Standards for youth services in public libraries of New York State. New York: New York Library Association. Scharber, C. (2009). Online book clubs: Bridges between old and new literacies practices. Journal of Adolescent & Adult Literacy, 52(5), 433-437. doi:10.1598/JAAL52.5.7 Scharber, C. M., Melrose, A., & Wurl, J. (2009). Online book clubs for preteens and teens. Library Review, 58(3), 176-195. Retrieved from Research Library. (Document ID: 1858574591). Vaillancourt, R.J. (2000). Bare bones young adult services: Tips for public library generalists. Chicago, IL: American Library Association.
  • 13. IST 613 13 Marketing Plan Introduction It is not enough to simply plan and start a book club. With out people to attend the program it will quickly become an unsuccessful attempt and a loss for the library. Therefore it is imperative to the success of any program to have a marketing plan in place to promote the program to the public. However, it is not simply about putting the word out on your program, it is important to have a specific target audience to focus your marketing on so that creative materials can be developed to catch their attention. The “Hit the Books” club will focus its marketing efforts on teenagers in 10 through 12 grade at Baldwinsville’s Baker High School. A key to making this a successful marketing plan will be the placement of relevant materials in both the library and school settings. Marketing materials will begin with print items, such as flyers and bookmarks, as well as a group Facebook page. From there, additional materials may be added and updates made to initial materials as needed. It will be important to the success of the “Hit the Books” club to make sure the program is marketed to the right audiences in the right settings. Relevant Literature No program will even get off the ground without some level of promotion, let alone succeed. Although libraries usually have a small, if any, budget for marketing, it is important to find ways of getting information about the program out to the teens (Jones et al., 2004, p. 261). For teen book clubs, this requires a lot of awareness of and attention to the target audience. Every community has a unique group of teens and the library must be aware of those unique aspects in order to get the most out of their marketing. The literature offers several ways libraries have attempted to do this. First there are the basic methods of advertisement that have proven to be tried and true. Many libraries have utilized quick blurbs in newspapers. For example, an ad printed in the Asbury Park Press (2011) for the Middletown Public Library of New Jersey reads: Teen Book Club at the Middletown Public Library, 2/13 from 2-3 in the teen zone. This group will meet the 2nd and 4th Sunday of each month. For the first meeting on 2/13, bring a bok [sic] you've already read to discuss with the group. Other standard methods of marketing used by libraries include flyers and posts to the library’s website (Jones et al., 2004, pp. 262-263). As steady as these methods may be, librarians may get stuck on them and not explore other options that may be more suitable for drawing the attention of teens (Jones et al., 2004, p. 263). In order to appeal to teens, “messages need to be very verbal and very visible” (Jones et al., 2004, p. 262). This is a factor that flyers, websites, and newspaper ads may not always be able to meet. In order to supplement these forms of marketing, librarians can borrow methods from other businesses when they are pushing something new. The staff should stay excited about the program throughout and share their excitement with teens who visit the library or, while helping teens, librarians can develop an “add on” phrase like retail stores may use (Jones et al., 2004, p. 262). Additionally, marketing is another step within the process of developing a
  • 14. IST 613 14 program in which utilizing input from teenagers could be invaluable (Jones et al., 2004, p. 263). Asking a teen to help with the design and layout for an advertisement could bring an element into the process that may escape many librarians on their own (Jones et al., 2004, p. 262). And never underestimate word of mouth (Jones et al., 2004, p. 262). Some other methods of marketing that may attract the attention of teens include: newspaper book reviews of teen books, billboards, ads in yearbooks or newsletters, cable access TV, date due slips, e-mail lists for teens, team up with a fast food restaurant, raffles, posters and bookmarks, reading lists, customer loyalty programs, mailing lists, mouse pads, parades, bus ads, school visits, student ambassadors, and many more. (Jones et al., 2004, p. 263-268). Using methods beyond print may also be a beneficial way to attract teens to the program, catching them while they are online, a common place for them. These methods include podcasts and advertisements on social networking sites (Scharber, Melrose, & Wurl, 2009, p. 187). Marketing is the link between the work that the library has done in planning a program and the teens who will utilize the program. It is most important while determining the methods of advertisement that the library will use to keep in mind who the program is for. If the advertisement fails to attract the attention of teens or does not show up in areas they frequent, they will also fail to do any promotion for the book club.
  • 15. IST 613 15 Marketing Goals and Outcomes Goals Outcomes Encourage teens to attend this new program ● At least 4 inquires about the club per week during May 2011 ● Initial attendance of at least 6 teens
  • 16. IST 613 16 Provide a steady attendance for the club ● Have at least 6 teens at each monthly meeting for a year ● Teens are kept updated on what is planned for upcoming meetings Encourage new teens to join the club ● After the initial year there will be at least 5 new members ● Each member brings at least one friend to the club with them at least once Emphasize to teens the aspects of the club ● Teens not typically interested in reading beyond simply “reading” join for the opportunity to take a leadership role, socialize with other members, and participate in activities Create an Internet awareness for the club ● Initially have at least six teens following the Facebook page ● Teen followers post on the Facebook page at least once a month Target Audience Users 10th/11th Grade 10th/11th Grade 12th Grade 12th Grade Readers Non-Readers Readers Non-Readers Demographics -15-17 years old -15-17 years old -17-18 years old -17-18 years old -Predominately -Predominately -Predominately -Predominately English speaking English speaking English speaking English speaking Caucasians Caucasians Caucasians Caucasians
  • 17. IST 613 17 Lifestyle -Students -Students -Students -Students -Possible part time -Possible part -Possible part -Possible part jobs time jobs time jobs time jobs -After school -After school -After school -After school activities activities activities activities -Socializing with -Socializing with -Socializing with -Socializing with friends friends friends friends -Dating -Dating -Dating -Dating -Deciding on -Deciding on post-graduation post-graduation plans plans Library Usage -Minimal -Rare -Minimal -Rare -Use for both -Use only for -Use for both -Use only for pleasure and academics pleasure and academics academics academics Information -Homework -Homework -Homework -Homework Needs -Study space -Study space -Study space -Study space -Materials for -Materials for -Materials for pleasure reading pleasure reading SAT and college -Materials for application help SAT and college application help Communication -Instant -Instant -Instant -Instant Preferences messaging messaging messaging messaging -Test messaging -Test messaging -Test messaging -Test messaging -Facebook and -Facebook and -Facebook and -Facebook and Twitter Twitter Twitter Twitter -E-mail -E-mail -E-mail -E-mail Competing -After school -After school -After school -After school Service activities activities activities activities Alternatives -Part time jobs -Part time jobs -Part time jobs -Part time jobs -Socializing -Socializing -Socializing -Socializing Positioning Statement The “Hit the Books” teen book club will provide Baldwinsville teens with the opportunities not only to experience reading in a social setting, but to expand their skills in critical thinking, creativity, and leadership. By leaving many of the decisions in the hands of the teens, this forum will provide a place for them to feel a sense of control and ownership, not often offered to them. By providing the teens with the opportunity to be hands on in the library, the book club will also serve to create lifelong library habits and users. Parents and teachers will benefit from seeing their children/students succeed in new areas of development.
  • 18. IST 613 18 Key Messages ● 10th/11th Grade Reader: Get together with your friends to discover new books and activities! ● 10th/11th Grade Non-Reader: Discover the social side of reading! ● 12th Grade Reader: Discover new books and get the opportunity to take charge of your book club! ● 12th Grade Non-Reader: Looking to have the chance to take charge and boost your college applications? Try the book club! ● Other Librarians: See new lifelong users develop! ● Parents: Watch your kids develop new skills to succeed! Message Delivery Strategies ● Tools: ○ Word of Mouth: Promotion of the club through teens talking to peers, teachers talking to students, and library staff talking to teen users. ○ Boxing Glove Keychains: Keychains to be distributed to club members with miniature boxing gloves imprinted with the club logo. ○ Newspaper Ad: Informative blurb to be printed in the Baldwinsville Messenger to inform the public about the start up of the club. ○ Fliers: Eye-catching fliers to be posted in the library’s teen area and circulation desk, as well as around the high school. ○ Facebook Page: An online informative page on a social media site already used by many teens that will give further details about the club and opportunities for the teens to get involved. ○ Traditional Bookmarks: Imprinted with informative designs (graphics provided) and left in the open for the teens to pick up in the library’s teen area and at the circulation desk. ○ Magnetic Bookmarks: Imprinted with the club’s logo and distributed to club members with their books. ○ Water Bottles: Imprinted with the club’s logo and distributed to club members. ○ USB Bands: USB wristbands imprinted with the club’s logo and distributed to club members. ○ T-shirts: Imprinted with the club’s logo and distributed to club members. ● Action Plan & Timeline ○ May 2011 ○ This will be the initial month of Marketing for the “Hit the Books” club. Initial marketing material will include: Fliers, bookmarks, group Facebook page and a news release in the Baldwinsville Messenger. Once those materials have been developed, they will need to be placed both in the Library and the High School. It
  • 19. IST 613 19 is encouraged that the Librarian go personally to the High School and talk to students. ○ Due to production time estimated from Janway.com taking up to five weeks, it is suggested that personalized items, especially the boxing glove keychains, are ordered in the beginning of May. Task Timeline Responsible Party(ies) Order boxing glove keychains May 1 Val Produce initial marketing May 1 - 8 Val materials (flyers and bookmarks) Write, send, and print May 1-8 Val newspaper ads for Baldwinsville Messenger Create a Facebook page for the May 1 - 8 Val program Distribute marketing materials May 9 - 26 Val, librarians within the library: teen space, circulation desk, etc. Distribute marketing materials May 9 - 13 Val, teachers at Baker High School Make any needed updates May 27 Val, Teen Liaison marketing material for the next month’s meeting ○ June 2011 - 2012 ○ For the subsequent months, it will be important to update any necessary marketing material, such as fliers and the Facebook page. Updates to the fliers should happen as soon as possible after the monthly meeting. The Facebook page should be updated as often as necessary to reflect the most recent updates, including topics of discussion or activities as they are decided during the mid- month meeting (see the Project Plan).
  • 20. IST 613 20 ○ At the beginning of the month it will also be necessary to develop and order any additional marketing items, such as the boxing glove chains, water bottles, etc. This will allow time for the product to be produced and delivered. These additional marketing materials will be used in the months to come to further promotion of the club. Task Timeline Responsible Party(ies) Make needed updates to flyers Beginning of the month Val, Teen Liaison and redistribute Make needed updates to Beginning and through out the Teen Liaison Facebook page month Discuss new and improved Beginning of the month Val, Teen Liaison marketing materials Order additional marketing Beginning of the month Val materials from outside vendor ● Budget ○ The designs for the materials have already been created, therefore no additional time or resources are necessary for the creation of the marketing designs. ○ The initial marketing plan only includes materials to be used in bulk for the general public while the additional marketing plan includes materials to be distributed to members of the club to help maintain and grow attendance. Initial Marketing Tools Expense Cost Notes Time $20 Pay for time spent for production and distribution of materials by the library staff
  • 21. IST 613 21 Flyers $20 75 to be hung around the library and in the high school. Materials required: ● color and black ink ● paper Bookmarks $25 100 to be left in the Teen Space of the library Materials required: ● color and black ink ● card stock Boxing Glove $345.00 ($1.15 Pricing from Garrettspecialties.com for a minimum bulk Keychains per keychain) order of 300 keychains Newspaper Ad $25 Ad in the Baldwinsville Messenger Total for May $90 + cost of Keychains are optional, though suggested, and pricing keychains ($435) may be flexible depending on the source Additional Marketing Tools ● These tools are options for additional marketing materials that could help promote peer to peer marketing. These are not meant to be purchased all at once, but as interest for them arises. Pricing found was based on the minimum option for bulk order. Expense Cost Notes Magnetic Bookmarks $162.50 ($.65 per bookmark) Pricing from Janway.com for a bulk order of 250 bookmarks USB Memory Bands $335.50 ($6.70 per band) Pricing from Janway.com for a bulk order of 50 bands at 512 MB Water Bottles $294.00 ($.98 per bottle) Pricing from Janway.com for a bulk order of 300 bottles T-shirts $198.00 ($5.50 per shirt) Pricing from Janway.com for a bulk order of 36 adult sized white t-shirts ● Responsible Parties ○ Valerie Chism (Young Adult Service Librarian): As the young adult librarian Val has access to the tools of library. Additionally, Val has connections to the high schools and local teens through her position and has already formed some relationships with both. ■Produce initial marketing materials
  • 22. IST 613 22 ■Create and monitor group Facebook page ■Get Press Release printed in the Baldwinsville Messenger ■Order additional marketing materials from an outside vendor ■Set up marketing material in the teen space at the library ■Promote the program at Baker High School ■Update marketing materials for future months ■Help to develop additional marketing material ○ Teen Liaison: Has existing relationships with other teens and a working relationship with Val ■Help to develop additional marketing material ■Update the group Facebook page ○ Librarians: Have access to a variety of locations within the library and are aware of the areas of highest traffic. ■Place marketing material through out the library ○ Teachers: Have existing relationships with the teens and may already have a working relationship with Val. ■Allow Val to come into the school and promote the program Mockups of Selected Marketing Methods Logo: for general marketing and additional items (keychains, water bottles, t-shirts, USB bands, and magnetic bookmarks)
  • 23. IST 613 23 Newspaper Ad
  • 24. IST 613 24 Traditional Bookmarks
  • 25. IST 613 25 Flyers
  • 26. IST 613 26
  • 27. IST 613 27
  • 28. IST 613 28 Works Cited Asbury Park Press. (2011). Teen book club at the Middletown Public Library. Retrieved from http://www.app.com/article/20110202/GETPUBLISHED/102020357/Teen-Book-Club- Middletown-Public-Library Garrett Specialities (1998-2010). Garrett Specialties: A promotional product comapny. Retrieved from http://www.garrettspecialties.com/boxing-glove-keychain-p-12227.html JanWay Company (2011). Librarians’ #1 Choice Custom Printed Fundraising and Promotional Items. Retrieved from http://173.163.132.77/index.asp Jones, P., Gorman, M., & Suellentrop, T. (2004). Connecting young adults and libraries (3rd ed.). New York, NY: Neal-Schuman Publishers, Inc. Scharber, C. M., Melrose, A., & Wurl, J. (2009). Online book clubs for preteens and teens. Library Review, 58(3), 176-195. Retrieved from Research Library. (Document ID: 1858574591).
  • 29. IST 613 29 Assessment Plan Introduction It is not enough to simply run a program, your stakeholders want to make sure that the program is of actual worth. Therefore, assessment of the program, to see whether it is achieving its goals or not, is vital to the programs continuation. When dealing with teens, assessment may become a bit difficult. One may find that surveys may not be your best choice because teens are very unlikely to take them seriously. Therefore, to assess the outcomes of the Hit the Books! Teen Book Club, we have recommended a combination of observation methods and recording of data. Goals of the Service ● Engage teens in the library environment ● Create a fun, relaxed, safe place ● Allow the club to be teen led ● Encourage critical thinking and creativity ● Create sustainability for the club and bring in a new flow of students ● Encourage participation in both a face-to-face and online environment Outcomes of the Service (In order of priority) ● Maintain an attendance of at least six or more teens at each meeting for the year ● By the end of the first quarter, 25% of the teens actively contribute to the discussion topics during monthly meetings ● Each month there is a different Teen Leader that leads the meeting’s discussion and activity ● More than 25% of the teens volunteer to be the Teen Leader at some point within the course of the year ● Each member recruits at least one friend to join the club by the end of the year ● Increase use of the library’s young adult space by teens ● At least every other month the club will supplement discussion with a creative activity, developed by the teens in cooperation with Val ● Increase in the number of young adult materials circulated within the year ● In addition to the monthly meetings, an online discussion forum via Facebook will allow teens to continue discussions on their own time. Relevant Literature Once a program has begun, it is time to start assessing and evaluating the impact the program is having on the users. “Assessment is gathering information...; evaluation is using that information to make judgements” (Asselin, 2003, p. 52). It is important that this gathering of information is an ongoing process (Vaillancourt, 2000, p. 28) that can be collected during every interaction (Asselin, 2003, p. 53). Once this information has been collected it should be used to make improvements to the program (Asselin, 2003, p. 52).
  • 30. IST 613 30 The literature suggests using multiple forms of assessment (Asselin, 2003, p. 53). Forms can range from formal to informal; including such techniques as note taking (Vaillancourt, 2000, p. 26), reviewing attendance, questionnaires (Brady, 1985, p. 151), informal interviews, eavesdropping and the reading of body language (Jones et al., 2004, p. 241). These assessments should be done by the personnel whom is responsible for the implementation and improvement of the program (Brady, 1985, p. 151). If an informal interview is chosen to gain information there are a few things to consider. First, try not to interview the teens that are familiar to the library staff. It is best to obtain the insight of less frequent users, so the program can be improved to benefit the non-user. Second, make sure that questions are established beforehand, however, feed off or the teens answers to determine further questions. Finally, it is important that the person asking the questions remains relaxed in order to make a relaxed environment for the teen to respond. (Jones et al., 2004, p. 241) If a questionnaire format is chosen instead, there are some things to consider. Use a mixture of open ended and close-ended questions. Make sure there are a variety of options available, or space available for suggestions. Be aware of the length, if it becomes too long the teens will lose interest. (Jones et al., 2004, p. 240) Before making changes to the program the library should consider that they should not solely rely on the information that has been obtained from the users. No one likes to take long surveys, or be asked numerous questions at one time. A desire to just finish may cause answers to be “silly” and not helpful for the assessment. Another concern with surveys is that there is the possibility that the right questions were not asked, therefore making it difficult to get the help in evaluation. (Jones et al., 2004, p. 240) As mentioned in the planning section of this literature review, it is important to get the teens involved from the beginning. It is just as important to hear directly from them in the assessment and evaluation of the program (Vaillancourt, 2000, p. 26). Therefore, the library will find that in order to have a successful program for teens, it is important to give them the last word (Hall, 2007, p. 35).
  • 31. IST 613 31 Assessment Plans Per Outcome Outcome 1 Outcome: Maintain an attendance of at least six or more teens at each meeting for the year Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for Attendance records will be kept during each meeting Evidence Collection Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & There is no alternative for this method of assessment Tools Analysis of Evidence The number of teens in attendance at each monthly meeting will (Data Plan) be recorded and charted over the course of the year How Assessors Will There will be at least six teens in attendance at each meeting over Know the Outcome Has the course of the year. Been Met Results Scenario & ● The outcome will have been met if there are more than six Decision Making teens in attendance at each meeting over the course of the Indicators year. This will indicate that the club has developed sustainability. ● The outcome will not have been met if less than six teens are in attendance at each meeting. This will indicate that marketing methods need to be increased and that a conversation needs to be held between the teens and Val or the Teen Liaison to determine what changes are necessary. ● The outcome will exceed expectations if more than eight teens are in attendance at each meeting. This may indicate that less marketing is necessary for the next month and that re-evaluation of materials needed for following meetings needs to be done. Recommendations for A formal report including a graph representing the attendance for Reporting the meetings to be available to the board of trustees Responsible Parties Val will be responsible for recording meeting attendance and analyzing and charting the data
  • 32. IST 613 32 Timeline ● Every month, Val will record the number of teens in attendance at the meetings. ● At the end of the year, Val will analyze the numbers for signs of sustainability and chart the results. Outcome 2 Outcome: By the end of the first quarter, 25% of the teens actively contribute to the discussion topics during monthly meetings Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for A tally will be kept on the attendance record of the number of Evidence Collection times each teen participates in the discussion. Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & ● Survey completed at the end of the quarter asking teens Tools how much they felt they contributed to the monthly topics of discussion. Analysis of Evidence A tally of each teens participation on the discussion topics will be (Data Plan) recorded and analyzed every quarter How Assessors Will At least 25% of the teens are observed as actively engaged in the Know the Outcome Has discussion topic by the end of the first quarter. Been Met Results Scenario & ● The outcome will have been met if at least 25% of the Decision Making teens are observed as actively engaged in the discussion Indicators topics by the end of the first quarter. This will indicate an improvement in critical thinking and creativity on the part of the teens. ● The outcome will not have been met if less than 25% of the teens are observed as actively engaged in the discussion topics by the end of the first quarter. This will indicate that a conversation needs to be held between Val and the teens or the teen liaison and the teens to determine what changes need to be made. This may also indicate that some teens need additional encouragement to contribute.
  • 33. IST 613 33 Recommendations for A formal report including a graph representing the number of Reporting teens participating in discussion topics to be available to the board of trustees Responsible Parties Val will be responsible for keeping a tally of the teens’ participation in discussion topics during meetings and analyzing the data quarterly. Timeline ● Every month, Val will observe and tally how often each teen in attendance participates in the discussion. ● Every quarter, Val will analyze the numbers for signs of increased use and chart the results. Outcome 3 Outcome: Each month there is a different Teen Leader that leads the meeting’s discussion and activity Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for Meeting Minutes will be recorded by Val or a teen member Evidence Collection designated for the task at each meeting with a notation of who is leading discussion during that month’s meeting Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & General observation by Val of different teens showing interest in Tools being the Teen Leader Analysis of Evidence A record of the Teen Leaders will be kept in the monthly Meeting (Data Plan) Minutes to be compiled into a report at the end of the year. How Assessors Will There will be a Teen Leader for each monthly meeting. Know the Outcome Has Been Met Results Scenario & ● The outcome will have been met if every month over the Decision Making course of the year there is a Teen Leader for the meeting. Indicators This indicates the teens are in control within club. ● The outcome will not have been met if more then two months go by with out a Teen Leader. This indicates that there needs to be increased effort by Val to encourage teens to take the lead.
  • 34. IST 613 34 ● The outcome will have been exceeded if teens begin to compete for the leadership role. This indicates that a voting method may need to be put in place. Recommendations for A formal report to be available to the board of trustees Reporting Responsible Parties Val will be responsible for keeping Meeting Minutes that include a record of who is the Teen Leader for the month. Timeline ● Every month, Val will record the Teen Leader in the monthly Meeting Minutes ● At the end of the year, Val will compile a list of Teen Leaders for the year. Outcome 4 Outcome: More than 25% of the teens volunteer to be the Teen Leader at some point within the course of the year Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for See Outcome 3 Evidence Collection Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & General observation by Val of different teens showing interest in Tools being the Teen Leader Analysis of Evidence See Outcome 3 (Data Plan) How Assessors Will At least 25% of the members of the club will have volunteered at Know the Outcome Has some point to be the Teen Leader Been Met Results Scenario & ● The outcome will have been met if 25% of the teens Decision Making volunteer to be the Teen Leader at some point over the Indicators course of the year. This indicates the teens have a sense of control within the club.
  • 35. IST 613 35 ● The outcome will not have been met if less than 25% of the teens volunteer to be the Teen Leader at some point over the course of the year. This indicates that there needs to be increased effort by Val to encourage the teens to take the lead. ● The outcome will exceed expectations if 100% of the teens volunteer to be the Teen Leader at some point over the course of the year. This may indicate a need for the development of an advanced monthly schedule of Teen Leaders. Recommendations for See Outcome 3 Reporting Responsible Parties See Outcome 3 Timeline See Outcome 3 Outcome 5 Outcome: Each member recruits at least one friend to join the club by the end of the year Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for Attendance records will be kept during each meeting with special Evidence Collection notation for members bringing a friend. Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & There is no alternative for this method of assessment Tools Analysis of Evidence The number of friends in attendance at each monthly meeting (Data Plan) will be recorded and charted over the course of the year. How Assessors Will There is at least one friend in attendance per member over the Know the Outcome Has course of the year. Been Met
  • 36. IST 613 36 Results Scenario & ● The outcome will have been met if there is at least one Decision Making friend in attendance per member over the course of the Indicators year. This will indicate that the club has developed sustainability. ● The outcome will not have been met if less than 50% of the members bring a friend. This will indicate a conversation needs to be held between the teens and Val or the Teen Liaison to determine what changes are necessary. ● The outcome will exceed expectations if every member brings more than one friend over the course of the year. This may indicate the need for the development of a second group. Recommendations for A formal report including a graph representing the number of Reporting friends in attendance for the meetings to be available to the board of trustees Responsible Parties Val will be responsible for recording friends in the monthly meeting attendance and analyzing the data Timeline ● Every month, Val will record the number of friends in attendance at the meetings. ● At the end of the year, Val will analyze the numbers for signs of sustainability and chart the results. Outcome 6 Outcome: Increase use of the library’s young adult space by teens Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for Observation and recording of the number of teens using the teen Evidence Collection space every week. This will be done by Val keeping a weekly tally from her desk, which is within the young adult space. In order to make sure the tally is consistent a head count will be performed at the same time every day. Recommendations for No pilot test for this assessment is necessary Pilot Assessment
  • 37. IST 613 37 Alternative Methods & ● Surveys filled out by teens about how they use the young Tools adult space ● Informal talks with teens in the library Analysis of Evidence The number of teens using the young adult space on a weekly (Data Plan) basis will be recorded and charted over the course of the year How Assessors Will There will be at least a 5% increase in the weekly number of Know the Outcome Has teens in the young adult space of the library over the course of Been Met the year Results Scenario & ● The outcome will have been met if there is more than a Decision Making 5% increase in the number of teens observed using the Indicators young adult space. This will indicate that the book club has succeeded in encouraging further use of the young adult section of the library. ● The outcome will not have been met if there is less than a 5% increase in the number of teens observed using the young adult space. This will indicate a need within the book club for the library staff to actively encourage increased use of the young adult section of the library. ● The outcome will exceed expectations if there is more than a 20% increase in the number of teens observed using the young adult space. As there has already been some thought as to moving the teen space into the basement which is planned to undergo renovations, this may be used as further evidence of a need for a larger young adult space. Recommendations for A formal report including a graph representing the number of Reporting teens in the young adult space to be available to the Board of Trustees Responsible Parties Val will be responsible for keeping a weekly account of teens in the young adult space and analyzing the data. Timeline ● Every week the tally of teens using the young adult space will be compiled and kept in a file. ● Every quarter, Val will analyze the numbers for signs of increased use and chart the results.
  • 38. IST 613 38 Outcome 7 Outcome: At least every other month the club will supplement discussion with a creative activity, developed by the teens in cooperation with Val Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for Meeting Minutes will note if an activity has taken place during Evidence Collection the monthly meeting that was developed in part by the teens Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & There is no alternative for this method of assessment Tools Analysis of Evidence Activities developed in part by the teens will be noted in Meeting (Data Plan) Minutes and compiled into a report at the end of the year. How Assessors Will At least six meetings have activities developed in part by the Know the Outcome Has teens over the course of the year. Been Met Results Scenario & ● The outcome will have been met if at least six meetings Decision Making have activities over the course of the year developed in Indicators part by the teens. This will indicate that the teens are developing stronger skills in creativity. ● The outcome will not have been met if less than six meetings have activities over the course of the year developed in part by the teens. This will indicate that more needs to be done to stimulate the teens’ creative thinking within the club meetings and within the mid- month meetings Val has with monthly Teen Leaders. ● The outcome will exceed expectations if there is an activity for every meeting over the course of the year developed in part by the teens. This may indicate the need to set aside a second day in the month for just holding activities related to the monthly reading. Recommendations for A formal report including a compilation of the activities Reporting developed in part by the teens to be available to the Board of Trustees.
  • 39. IST 613 39 Responsible Parties Val will be responsible for keeping the monthly Meeting Minutes that will include notation on the activities developed in part by the teens Timeline ● Every month, Val will take notes on the activities developed in part by the teens ● At the end of the year, Val will compile her notes on the activities into a formal report Outcome 8 Outcome: Increase in the number of young adult materials circulated within the year Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for Circulation records of young adult materials from the circulation Evidence Collection desk will be collected weekly and analyzed each quarter for signs of increased circulation. Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & There is no alternative for this method of assessment Tools Analysis of Evidence The number of young adult materials circulated on a weekly (Data Plan) basis will be recorded and charted over the course of the year by the library staff How Assessors Will There will be at least a 2% increase from last year in the weekly Know the Outcome Has number of young adult materials circulated over the course of the Been Met year Results Scenario & ● The outcome will have been met if there is more than a Decision Making 2% increase in the circulation of young adult materials. Indicators This will indicate that the book club has succeeded in encouraging further use of the young adult materials of the library. ● The outcome will not have been met if there is less than a 2% increase in the circulation of young adult materials. This will indicate a need within the book club for the library staff to actively encourage increased use of the
  • 40. IST 613 40 young adult materials of the library. ● The outcome will exceed expectations if there is more than a 7% increase in the circulation of young adult materials. This will indicate the possible need for a discussion concerning an increase in the budget for collection development of young adults materials. Recommendations for A formal report including a graph representing the circulation of Reporting young adult materials to be available to the Board of Trustees at the end of the year. Responsible Parties ● Circulation records will be kept by the circulation staff ● Val Chism will be responsible for analyzing the circulation data Timeline ● Every week the number of young adult materials circulated will be extracted from the circulation records and kept in a separate file. ● Every quarter, Val will analyze the numbers for signs of increased use and chart the results. Outcome 9 Outcome: In addition to the monthly meetings, an online discussion forum via Facebook will allow teens to continue discussions on their own time Target Audience: Teens (10th/11th graders readers and non-readers, 12th grade readers and non-readers) Methods & Tools for Observation and monitoring of the wall posts and comments as Evidence Collection well as the number of teens following the Hit the Books! Facebook page by the Teen Liaison Recommendations for No pilot test for this assessment is necessary Pilot Assessment Alternative Methods & ● Record of the emails received from Facebook Tools notifications from the Hit the Books! Facebook page ● Surveys asking the teens how often they use the the online forum and how useful and/or easy they find it ● Informal assessment through conversations between the teens and both Val and the Teen Liaison about the use of the Facebook page
  • 41. IST 613 41 Analysis of Evidence The number of wall posts, comments, and teen followers will be (Data Plan) recorded every month and graphed for analysis of its usefulness for the club each quarter. How Assessors Will There will be at least a 10% increase each quarter in the number Know the Outcome Has of posts on the Facebook page Been Met Results Scenario & ● The outcome will reach expectations if there is at least a Decision Making 10% increase each quarter in the number of posts on the Indicators Facebook page. This will indicate that the online forum is viable option for supplementing the monthly meetings of the book club. ● The outcome will fail to have met expectations if there is less than a 10% increase each quarter in the number of posts on the Facebook page. This will indicate that the online forum is not a viable option to supplement the monthly meetings of the book club and it may need to be scrapped. ● The outcome will exceed expectations if there is more than a 30% increase each quarter in the number of posts on the Facebook page. This may indicate that offering a separate online only club is a viable option. Recommendations for A formal report including a chart of the use of the Facebook page Reporting by the members of the teen book club Responsible Parties ● The Teen Liaison will be responsible for keeping track of the information being posted on Facebook by fellow teens ● Val will be responsible for taking the raw data from the Teen Liaison and creating a chart for the Board of Trustees. Timeline ● Every month, the Teen Liaison will compile the number of posts on the Facebook page and the number of teens following the page. ● Every quarter, Val will take the raw data from the Teen Liaison and create a chart.
  • 42. IST 613 42 Timeline for Continuous Assessment The project period has been determined to be for the duration of a year. Each outcome will need to be assessed at the given time during each subsequent project period. Outcome: Assessment Period: Maintain an attendance of at least six or more teens at each meeting To be assessed at the for the year end of each year. Each month there is a different Teen Leader that leads the To be assessed at the meeting’s discussion and activity end of each year. More than 25% of the teens volunteer to be the Teen Leader at To be assessed at the some point within the course of the year end of each year. Each member recruits at least one friend to join the club by the end To be assessed at the of the year end of the year. Increase use of the library’s young adult space by teens To be assessed quarterly through out the year. At least every other month the club will supplement discussion with To be assessed at the a creative activity, developed by the teens in cooperation with Val end of the year. Increase in the number of young adult materials circulated within To be assessed quarterly the year through out the year. In addition to the monthly meetings, an online discussion forum via To be assessed quarterly Facebook will allow teens to continue discussions on their own through out the year. time
  • 43. IST 613 43 Impact Rubric Indicators: Preliminary: Progressing: Exemplary: Data Source: Attendance Attendance of 6 Attendance of 7- Attendance of Attendance teens at each 8 teens at each more than 8 teen Records meeting meeting at each meeting Participation At least 25% of At least 50% of 100% of the Attendance the teens the teens teens contribute Records, contribute to contribute to to meeting Meeting Minutes meeting meeting discussion discussion discussion Leadership At least 25% of 50% of the teens 100% of the Meeting Minutes the teens volunteer to be teens volunteer volunteer to be Teen Leader to be Teen Teen Leader each month Leader each each month month Circulation of 2% increase in 5% increase in 7% increase in Library Young Adult the number of the number of the number of Circulation Materials young adult young adult young adult Records materials materials materials circulated per circulated per circulated per month month month Use of the 5% increase in 10-15% increase 20% increase in Weekly Tally Library’s Teen the number of in the number of the number of Space teens counted in teens counted in teens counted in the teen space the teen space the teen space per week per week per week Online 10% increase of 20% increase in 30% increase in Observation Component the number of the number of the number of posts on and posts on and posts on and followers of the followers of the followers of the online forum per online forum per online forum per quarter quarter quarter
  • 44. IST 613 44 Works Cited Asselin, M. (2003). Assessment issues and recommendations. Teacher Librarian. 30(5), 52-53. Retrieved from Research Library. (Document ID: 348079561) Brady, J. (1985). Programming for young adult. In A. Gagnon & A. Gagnon (Ed.), Meeting the challenge: Library Services to Young Adults (pp. 147-152). Ottawa, Ontario: Canadian Library Association. Hall, S. (2007). How I learned to run a really popular book club (and what I learned about its effect on students' reading skills and attitude). Teacher Librarian, 35(1), 32-36. Retrieved from Research Library. (Document ID: 1379474741). Jones, P., Gorman, M., & Suellentrop, T. (2004). Connecting young adults and libraries (3rd ed.). New York, NY: Neal-Schuman Publishers, Inc. Vaillancourt, R.J. (2000). Bare bones young adult services: Tips for public library generalists. Chicago, IL: American Library Association.