Tqm intro 2

Engr. Marvin Darius M. Lagasca Professor: Jo B. Bitonio ME 215 Mangement of Change & Transition

Introduction ,[object Object],[object Object],[object Object],[object Object]

Definition Total Quality Management ( TQM ) is a management strategy aimed at embedding awareness of quality in all organizational processes.

Explanation TQM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations.

1900 1920 1940 1960 1980 1990 2000 Craftsman Foreman Inspection SQC TQC TQM TQC & CWQC Evolution Years

Basic Approach ,[object Object],[object Object],[object Object]

New and Old Cultures ,[object Object],[object Object],[object Object],[object Object],[object Object]

New and Old Cultures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Guru’s of TQM ,[object Object],[object Object],[object Object],[object Object]

Dr. W. Edwards Deming ,[object Object],[object Object],[object Object],[object Object]

Deming’s 14 Points for Managers ,[object Object],[object Object],[object Object],[object Object],[object Object]

Deming’s 14 Points for Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Deming’s 14 Points for Managers ,[object Object],[object Object],[object Object]

Guru’s of TQM ,[object Object],[object Object],[object Object]

Improved Quality Employee Participation Team Work Internal & External Customer Satisfaction Productivity ,Communication Profitability & Market Share

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Tqm intro 2