slides from a session called "Forced Choices" presented by joe gerstandt at the Multicultural Forum for Workplace Diversity ...session focused on the importance of conflict (done well) and included an interactive exercise for groups to practice disagreeing
joegerstandt.com
@joegerstandt
7. Group vs. Individual Decision Making
groups individuals
accuracy
speed
creativity
degree of
acceptance
efficiency
8. Group vs. Individual Decision Making
groups individuals
accuracy x
speed x
creativity x
degree of
acceptance
x
efficiency x
9. Groups often fail to
outperform individuals
because they prematurely
move to consensus, with
dissenting opinions being
suppressed or dismissed.
-Hackman, Morris (1975) Advances in Experimental
Social Psychology
20. Group intelligence is
not strongly tied to
either the average
intelligence of the
members or the team’s
smartest member.
-Thomas Malone, MIT Center for Collective
Intelligence
24. 1. share difference & commonality
2. explicit agreements
3. inquiry vs. advocacy
4. solutions vs. problems
5. empathy
6. i & we vs. them and they
7. make space for novelty
8. meta conversations
30. high
difference
low
difference
high
interaction
move to low difference:
Tell a joke.*
State a shared value or
belief.
Share personal experience.
Pick a low difference topic.
move to low
interaction:
Stop communicating.
Leave the area.
Explain yourself.
Pick a low
communication topic.
low
interaction
move to high
interaction:
Ask a question.
Use another medium.
Listen more.
Pick a high communication
topic.
move to high
difference:
Amplify little
differences.
Play devils advocate.
Pick a high difference
topic.Difference Matrix
Glenda Eoyang HSDI
31.
32. Which body of water would
you most want to be?
a) dripping faucet
b) lake or pond
c) river
d) ocean
33. Which do you most value
in a friend?
a) honesty
b) loyalty
c) trust
34. Which would you least
want to be?
a) very poor
b) very sick
c) disabled / living
with disability
35. Which would you least
want to be?
a) African American
female
b) non English
speaking immigrant
c) Muslim male
36. Which is most important
for growth?
a) earnings
b) diversity
c) market share
d) human potential
37. What is your priority when
it comes to planning?
a) financial
b) strategic
c) tactical
d) people
39. 1. share difference & commonality
2. explicit agreements
3. inquiry vs. advocacy
4. solutions vs. problems
5. empathy
6. i & we vs. them and they
7. make space for novelty
8. meta conversations