The document discusses the benefits of cognitive diversity in groups. It presents several key points:
1) Exposure to minority dissent increases individual courage to resist conformity and consider problems from multiple perspectives, leading to more correct solutions.
2) Debating different approaches and perspectives associated with cognitive diversity stimulates divergent thinking, which is closely linked to greater creative output.
3) When solving problems and making predictions, diversity can be just as important as ability according to mathematical models. Bringing a diversity of views increases the likelihood of finding the best solutions.
16. Difference Matrix Glenda Eoyang HSDI high difference low difference high interaction learning growth self-organization stress conflict exhaustion celebration reinforcement energy low productivity wasted energy factions low interaction reflection safety clearing the decks isolation misunderstanding frustration comfort belonging rest and recovery boredom stagnation death
17. Difference Matrix Glenda Eoyang HSDI high difference low difference high interaction move to low difference: Tell a joke. State a shared value or belief. Share personal experience. Pick a low difference topic. move to low interaction: Stop communicating. Leave the area. Explain yourself. Pick a low communication topic. low interaction move to high interaction: Ask a question. Use another medium. Listen more. Pick a high communication topic. move to high difference: Amplify little differences Play devils advocate Pick a high difference topic