This document discusses trends in enterprise content management (ECM) and highlights key points from a Forrester presentation on the topic. It notes that ECM is evolving to support the digital enterprise and new content types. Migration challenges and lack of governance are cited as top issues. Emerging trends include a focus on user experience, mobility, automation and embedding analytics. ECM is being shaped by innovations in adjacent areas like file sharing and is driving improvements to customer experience and operational excellence.
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Top ECM Trends in Digital Enterprise
1. Top ECM Trends Driving
The Digital Enterprise
@johnnewton, Alfresco Founder and CTO
@CherylMcKinnon, Forrester
2. The open platform for
business-critical content
management and
collaboration.
is Simple + Smart
3. Alfresco streamlines
business-critical content processes
• financial reporting
• rich media publishing
• government records
• employee forms
• customer invoices
• research reports
• insurance claims
• legal contracts
4. Operating at Scale
500,000,000+
documents
10 largest deployments
average over 60 million files
each, with the largest
topping between 500 million
to 1 billion.
100,000+
users
10 largest deployments
average over 72,000 users,
with the largest topping
100,000 users.
250,000+
docs/hour
A US government agency
ingests 250,000+ enrollment
records per hour into Alfresco.
5. ECM in 2014: The Technologies and
Trends That Matter
Cheryl McKinnon, Principal Analyst
November 2014
34. Digital Business is not
bound by Four Walls
In-house Secure
In-house Apps
Enterprise Apps
Operational Systems
Relevant Customer Information
Mobile Apps
Systems of Engagement
Cloud-based Collaboration
Process
Process Process
Mobile &
Contract Workers
Firewall
35. Hybrid Cloud
SIMPLE SMART
CONNECTED CONTROL
20%
In the cloud
Our approach
focuses on the
end user
50%
Hybrid
30%
+ on-premise
Delivers all the
value that ECM
provides
Social
Collaborative
File Sharing
Personal Work
CRM
HCM
SMB
ERP
Legal
Secure
DOD
Backup
Compliance
36. Digital Workers in the
Digital Enterprise
Expectations on
the Workplace
Fast
User Centric
Supporting Collaboration
Enhancing Productivity
Enabling Knowledge Work
Place Independent
Network Independent
Device Independent
37. A Digital
Productivity Stack
Productivity Apps
Application Composition Framework
Productivity Services
User-centric services
Context & Intelligence Services
Core Content & Control Services
Data Control Architecture
38. Productivity Services
Simple
Smart
Solid
User
Search
Content
Case
Process
Control
Collaboration
Analytics
Sync
Productivity Services
39. Innovation at the Speed
of Open Source
Search
Analytics
User
Interface
Process
40. Productivity in the
Digital Enterprise
Digital
Integration
Processing
Sourcing
Service
Manufacturing
Design
Products &
Internet of
Things
Archiving
Marketing
41. Alfresco Enables
Digital Government
Responsiveness to Citizens
Openness and Transparency
Support of Commerce
Shared Services
42. Mobile
Access
Integration
with Social
Media
Customer-centric
services
Location
specific
services
Smart Data
Meaning
Predictive
Data
Paper-less
Forms
Scanning
Alfresco Enables
Digital Banking
43. Alfresco Enables
Digital Manufacturing
Top
Employees
Customer
Satisfaction
Value
Growth
Profitability
Production
& Logistics
Suppliers
Purchasing
Sales &
Marketing
Commercial
Operations
Network
Services
R&D
Network
Service
Internet
of Things
Coordination
Source: Scania AB – Vehicle Manufacturer