2. About DEKRA
● We have an international
presence and active in more than
50 countries worldwide
● Organized in 3 Business Units with
15 specialized Services Lines
● Over $3 billion USD in sales and
employs 25,000 technical and
business experts
● Purchased KEMA Quality in 2009
Slide: 2 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
3. DEKRA Certification Group Competences
Business Units
Service Lines
- Independent
Assessment
Services (IAS)
Business areas
Slide: 3 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
4. A reliable and highly competent partner at your side
We will act as a neutral Process Partner
that creates quality, safety and
sustainability in order to improve the
profitability of our customers, extend
their know-how, and increase their
competitive strength…Through
innovations in quality assurance, we are
also able to contribute to our customers‘
sustainability. We proactively develop
new opportunities beyond legal
requirements for our customers.
Slide: 4 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
5. DEKRA Certification Service Portfolio
● Independent Assessment
● ISO standards
● System Certification
● Personnel Certifications
● Process Safety
according to ISO 17024
● Laboratory Services ● Testing of professionals
● Certifications (GS mark) Management
● Chemical, mechanical, System
Certification
electrical tests Personnel
Hardware
Certification
Testing of
Products
and
Components
Certification
of Medical ● Medical Device Directive
Explosion Devices ● Certification ISO 13485
● ATEX Directive 94/9/EC Safety ● CE marking
● ATEX Directive 137 EC ● In-vitro Diagnostics
Directive
Slide: 5 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
6. DEKRA Certification – a sound service portfolio
Management
Systems
Certification
Personnel
Hardware
Certification
Testing of
Products
and
Components Offering comprehensive services for quality
Certification management, work safety and environmental
of Medical management systems as well as testing and
Explosion Devices auditing e.g. ISO 9001, ISO 14001, BS OHSAS
Safety 18001
Independent assessment services such as
production readiness
Technical contract management; e.g. supply chain
safety, complaint management
Slide: 6 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
7. DEKRA Certification – a sound service portfolio
Management
Systems
Certification
Personnel
Hardware
Certification
Testing of
Products
and
Components
Internationally recognized and comparable
Certification
personnel certification according to ISO
of Medical
17024
Explosion Devices
Personnel certification in the fields of work
Safety
safety, construction and real estate business,
health and care, IT and data protection,
quality and management, automotive and
technology
Slide: 7 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
8. DEKRA Certification – a sound service portfolio
Management
Systems
Certification
Personnel
Hardware
Certification
Testing of
Products
and
Components leading position in testing and certification of medical
Certification devices
of Medical two notified bodies after integration of KEMA Quality
Explosion Devices (Germany, Netherlands)
Safety
worldwide market access services e.g. North America
(USA, Canada), Japan, Taiwan
auditing and certification according EN ISO 13485,
Medical Device Directive 93/42/EEC and In-vitro
Diagnostics Directive 98/79/EC.
Slide: 8 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
9. DEKRA Certification – a sound service portfolio
Management
Systems
Certification
Personnel
Hardware
Certification
Testing of
Products Worldwide export services
and
Full laboratory services in Europe, USA and China
Components
Market leader in explosion safety of equipment and
Certification
protective equipment
of Medical
Explosion Devices DEKRA EXAM in Bochum, largest ATEX test centre in
Safety
Europe
One-stop-service for ATEX 95/137 + system certification
Slide: 9 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
10. DEKRA Certification – a sound service portfolio
Management
Systems
Certification
Personnel
Hardware
Certification
Testing of
Products &
Components
• 80 years of reputation through KEMA Quality
Certification with loyal worldwide customer base
of Medical
• testing and certification of consumer products
Explosion Devices
e.g. household appliances, toys, LED lamps
Safety
• full laboratory services in Europe und China
• worldwide export services
Slide: 10 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
11. DEKRA Certification – Systems Certification
Management Processes Business Safety & Health Business Sustainability
Implementing the basis for the Controlling existing risks or Improving environmental or
harmonization of modern hazards and taking appropriate social performances for the
management as a whole preventive measures future viability
ISO 9001 ISO 22000 ISO 14001
ISO/TS 16949 BS OHSAS 18001 DIN EN 16001 …
VDA 6.2/.4 ISO 27001
EN ISO 13485 IFS
IRIS HACCP
EN 9100 GMP
AZWV … SCC / SCP …
Slide: 11 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
12. Processing Industry Assessments
ISO 9001
ISO TS 16949
VDA 6.2, 6.4
Management
EN 9100
Systems
ISO 27001
Certification Further services:
Personnel ISO 14001
Hardware ● Machine and plant safety
Certification
EN 16001 ● GS mark
SCC/SCP ● Inspection services
Testing of
BS OHSAS 18001 ● REACH (Chemical testing)
Products &
Components process audits ● EMC Testing
● CE marking
Certification
● Testing of pressure equipment
of Medical
Explosion
Devices ● Export Service
Safety Personnel testing and
certification
Slide: 12 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
13. Mobility and Logistics Assessments
ISO 9001
IRIS
DIN 12798
EN 13816
Management ISO 27001
Systems ISO 14001
Certification DIN EN 16001 Further services:
Personnel
Hardware SCC/SCP ● Green Logistics
Certification
BS OHSAS 18001 ● ECO-Drive
SQAS ● Fleet management
Testing of
Products & ● CEN 16258
Components ● Qualifications in the fields of
warehouse logistics, environment
Certification
of Medical and hazardous goods logistics
Explosion
Devices
Safety
Personnel testing and
certification
Slide: 13 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
14. Medical Services
ISO 9001
ISO 14001
DIN EN 16001
SCC/SCP
Management
BS OHSAS 18001
Systems
ISO 27001
Certification
Personnel
Hardware
Certification Personnel testing and
certification
Testing of
Products & EN ISO 13485
Components Active implantable medical devices 90/385/EEC
Certification Medical Device Directive 93/42/EEC
of Medical In-vitro Diagnostics Directive 98/79/EC
Explosion
Devices Tissues of animal origin 2003/32/EEC
Safety
R&TTE Directive 99/5/EEC
SCC Accreditation for ISO 13485 (CMDCAS)
Accredited laboratories for active medical products
Support for the entry into new markets
Slide: 14 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
15. Telecommunications Services
ISO 9001
ISO 27001
ISO 14001
DIN EN 16001
Management SCC/SCP
Systems BS OHSAS 18001
Certification TL 9000 Further services:
Personnel
Hardware ISO/ IEC 20000 ● GS mark
Certification
● Product tests (REACH, RoHS, …)
● Export Service
Testing of ● EMC tests
Products &
Components
Certification Personnel testing and
of Medical certification
Explosion
Devices
Safety
Slide: 15 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
16. Benefits of Assessment and Certification
Internal Effects External Effects
• Control existing risks or hazards and take • Confidence-building measures for customers
appropriate preventive measures • Reduced work for quality product
• Increase motivation of your employees • Neutral document for effective management system
• Independent, external experts • Risk-reducing measures as a part of quality management
• Basis for Continuous Improvement Process (CIP) • International acceptance
• Sustainability through regular surveillance and • Improved documentation for better evidence in the
repeat audits event of liability
Slide: 16 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
18. DEKRA Independent Assessment Services (IAS)
Five Types of Independent Assessment Service Clients:
1. Clients with Supply Chain Issues
2. Internal Organization ‗Deep Dives‘ targeting specific
processes within the client company.
3. Assessments of risk associated with external, including
regulatory, stakeholders.
4. Technical Due Diligence (risks, ‗show stoppers‘) for Venture
Capital, Mergers & Acquisitions, etc. Or, for prospect
organizations themselves to show proof of capability.
5. Organizational Performance Assessment as an overview of
all departments within a company
Slide: 18 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
19. DEKRA Independent Assessment Services
• Production Readiness Assessment
• Process Predictability Assessment
• Software Reliability Model
• Software Release Reliability Control
• Supply Chain Investigation
• Root Cause Analysis
• Project Health Check
• Audits of LAN/WAN, Wireless and
RF infrastructures
• Assessment of NERC/CIP
Compliance
Slide: 19 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
21. Independent Assessment Services
Stakeholders Value
To the Internal Stakeholders: We will provide objective, unbiased, and independently developed information that
members of the steering committee can use in making informed decisions with confidence. We can also responds
directly to requests from the project sponsor to review activities, programs, or funds not included in the scope of
scheduled Independent Assessments.
To the Legislature: IAS reports provide objective, unbiased, and independently developed information that
members of the Legislature can use in making informed decisions with confidence.
To the Areas Being Assessed: IAS reports provide objective, unbiased, and independently developed information
about the areas being assessed that can be used by management to improve its methods of operating. IAS
recommendations, when implemented, frequently result in more effective, efficient, and economical programs.
To Third Parties: Investors and vendors can use the IAS reports as one more piece of information they can rely on
to make decisions. For example, the IAS report produced for ―AMI Firmware Upgrade Process‖ which includes the
Independent Assessors General's opinion regarding fair presentation in conformity with generally accepted quality
and testing principles is relied on by the AMI Vendor in setting quality release management process between all
relevant parties involved. Also, Single Independent Assessment can satisfy the local and federal government's
demand for accountability of federal funds allocated to the utility.
To the Consumer: The consumer have confidence in knowing that the utilities are aggressive in its oversight and
accountability of AMI / Smart Grid program and money paid to the utilities of fees, and other local or government
funding.
Slide: 21 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
22. Independent Assessment Services Value –
Help you to reduce Smart Grid Implementation risk
• DEKRA is helping utilities tackle risk management associated with
the rapid deployment of Smart Grid technologies and business
processes.
• DEKRA is applying a new portfolio approach to Risk Management
for a number of US utilities deploying multiple vendors for AMI
(Meters, Network‘s, Systems), Distribution Automation, Security,
etc..
• The DEKRA Risk Analysis model enables utilities to reduce new
technology deployment risk with comprehensive scenario
analysis —securing a clear understanding of the potential risk in
deploying emerging technologies.
Slide: 22 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
23. Risk is the balance of protection measures against the
acceptance of risk
Risk Acceptance:
1. is a cost decision - the amount of investment required
to lower the risk
2. is a pain decision - the ability to deal with ongoing
incidents
3. is a visibility decision - the potential impact to
corporate reputation
4. should not be a surprise decision - accepting risk
without knowing it
Slide: 23 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
24. Smart Grid – Independent Assessment Offerings
Production Readiness Process Standardization and
Production Process
Assessment Optimization
Readiness Predictability
Risk Mitigation Roadmap Process Quality Control
Assessment (PRA) Assessment (PRA)
Service Analysis
Software
Root Cause Reliability
Analysis (RCS) Model (SRM)
Governance Quality Standardization and
RCS Measurement Framework Optimization
Industry/Process Specific KPI Requirement Management
Frameworks Maturity
Configuration Standards and
Practice
Operate and Manage a standards-
based Environments for Rapid
Deployment to Shorten Time to Quality Standards
Production Software Implementation
Release Service Design and
Supply Chain Reliability implementation
Investigation (SCI) Control Release Test Planning
Interoperability Testing
Security Testing
Slide: 24 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
26. Client 1 (Smart Meter Vendor)
The client and its customer utilities, in order to foster cooperation and to arrive at a
consensus-based quality assessment criteria for future assessments, engaged DEKRA
in 2010 and 2011 to perform a quality and maturity benchmark assessment of the
vendor‘s hardware, firmware, and meter data management systems.
Results of the performed assessments were analyzed against companies with similar
technology deployments which have been transformative to their industries, including
analyses of expectations at different process maturity levels and a finding of the
vendor‘s own process maturity level.
The following slides show one deliverable, a real-time dashboard illustrating Client
performance and customer satisfaction metrics.
Slide: 26 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
27. Client 1 Results - Example
Slide: 27 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
28. Client 1 Results - Example
Slide: 28 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
29. Client 1 Results - Example
Slide: 29 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
30. Client 2 (Utility)
In 2010-2011, DEKRA undertook a data assessment of the Client Utility‘s Meter
Firmware Vendor‘s release for stability, prediction of residual defect levels, and
generation of a reliability growth curve.
The analysis generated from the assessment became a decision point for the utility to
move forward with a proactive plan for Firmware stability improvements in 2011.
The following slide shows one deliverable, the output of a Software Reliability model
run against the Client‘s Vendor‘s Firmware.
Slide: 30 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
31. Software Reliability Engineering (SRE)
SRE helps to answer questions such as:
Have we tested enough?
How many problems remain and how fast will we find them?
When will the software be ready for delivery?
Reasons for using SRE:
System quality
˃ Analyze, manage & improve the reliability of the SW product
Customer satisfaction
˃ Balance competitive price, on time delivery, & quality (reliability)
Resource planning for Test and system maintenance
˃ Estimate lab and human resource needs, test schedule.
31
Slide: 31 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
32. SRE Software Reliability Exponential Model
Cumulative Defect Arrival Defect Arrival Rate
Cumulative Number of Defects
Failure Intensity
m’(t) = abe-bt
m(t) = a(1 – e-bt)
Test Time
Test Time
• DEKRA uses the Goel-Okumoto Exponential Model
• AKA Non-Homogeneous Poisson Process (NHPP) model.
• a is the total number of expected defects, a measure of quality going in to test.
• b is a normalized measure of test efficiency.
• a times b is a constant equal to the initial discovery rate.
32
Slide: 32 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
35. DEKRA Sustainability Services
―DEKRA
recommendations
pay off for us in hard
Cash!‖
Marcus Stein, CEO
BMW dealership, Cloppenburg Automobil SE
in 2010 on DEKRA energy efficiency analyses services
Slide: 35 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
36. DEKRA Sustainability Highlights 2011
BMW Würth European plastics industry
BMW dealerships wanted to reduce Würth, a trader for craftsmen‘s products, The industry association, PlasticsEurope,
energy costs. operates an environmental management needs to support its customers with
system according to the ISO14001 carbon and environmental footprint data.
standard. DEKRA experts provide independent
DEKRA provided expertise to identify reviews and manage market
external costs, processes and functions communication of environmental data
involved in achieving greater efficiency. Würth relies on DEKRA‘s expertise in for the European plastics industry. Our
Results include a range of no- or low- building effective management systems to life cycle expert, experienced in the
cost solutions – one of these solutions conduct regular internal audits and chemical and plastics industries, ensure
alone reduced energy costs by 7%. identify actions to improve the efficient, PlasticsEurope fulfills customer
effective operation of the management expectations. www.plasticseurope.org
system.
2010 Ongoing since January 2005 Ongoing since January 2008
Slide: 36 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
37. Sustainability - Toyota
Sustainable Retailer
Toyota‘s goal is to have their retail network certified
against well-recognized sustainable building standards.
DEKRA – with experts on sustainable building rating
schemes in the US, UK and Germany – helped Toyota
create design guides for retailers and a plan to assess
energy and building performance. Today, DEKRA
certifies Toyota‘s European car retail units against the
UK scheme BREEAM.
Timing: Ongoing since 2008
Slide: 37 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
38. Sustainability - European Plastics Association
PlasticsEurope Environmental Footprint
PlasticsEurope needs to support its customers with
carbon and environmental footprint data: ―eco-
profiles‖. DEKRA experts provide independent
reviews and manage market communication of
environmental data on different plastics. Our life
cycle expert, experienced in the chemical and plastics
industries, ensures the plastics industry fulfills its
customer expectations.
Timing: Ongoing since January 2008
Slide: 38 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
39. Sustainability - International Airport
Project: Defining a sustainability strategy
Services: The airport wants a clear strategy on
sustainability that aligns with its business goals. DEKRA
experts in strategic consulting work with the airport‘s
internal team to create a strategy and a roadmap (with
actions, timing, expected results) for implementation.
Timing: April 2011 – August 2011
Slide: 39 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
40. Würth
Management System ISO14001 Internal Audits
Würth, a trader for tools and related products,
operates an environmental management system
according to ISO14001 standard. Würth relies on
DEKRA‘s expertise in building effective
management systems to conduct regular internal
audits and identify actions to improve the efficient,
effective operation of the management system.
Timing: Ongoing since 2002
Slide: 40 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
41. Sustainability - Fertilizer producer, Africa
Project: EU Market Access: chemicals compliance
Services: This producer needed an ―Only
Representative‖ in Europe (as do all importers
without a European location) under REACH – the
chemicals legislation that applies across the EU. This
producer relies on DEKRA‘s expertise in chemicals
regulatory compliance– for both products and
substances – to ensure it maintains access to the EU
market. DEKRA experts conduct chemical analysis,
registration of specific substances, create safety
data sheets, represent the client in international
industry consortia and manage communication
throughout the supply chain.
Timing: Ongoing since November 2008
Slide: 41 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
42. Sustainability - Global telecommunications firm
Recycling Services
Services: This firm wants to capture value from a
mix of waste products and materials from its
operations. DEKRA experts provide solutions that
enable the firm to create income from scrapped
copper cables, wooden poles and electronic wastes
that contain precious and rare metals.
Timing: Ongoing since 2009
Slide: 42 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
43. Sustainability - BMW dealerships
Energy Efficiency Services
Services: BMW dealerships wanted to reduce energy
costs. DEKRA provided expertise to identify external
costs, processes and functions involved in achieving
greater efficiency. Results include a range of no- or
low-cost solutions enabling the dealerships to
reduced energy costs by more than 15%.
Timing: 2010
Slide: 43 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
44. Sustainability - Global automobile manufacturer
System to manage hazardous substances
This manufacturer needs an expert report on every
hazardous substance to be used in the production
run of its vehicle development. DEKRA experts
evaluate the risks of all substances used,
recommend measures to minimise risks, help
implement safety measures and check that all
existing safety data sheets are correct and included
them in a custom database.
Timing: Ongoing since November 2009
Slide: 44 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
45. Sustainability - HAHN + KOLB
Managing Substances of Very High Concern
HAHN + KOLB has a formal process to manage
chemicals and substances of concern, according to
regulations and customer expectations. DEKRA experts
in chemicals management and supplier management
audit HAHN + KOLB‘s management system annually to
confirm performance and identify improvements.
DEKRA has awarded a performance seal: HAHN + KOLB
is assured that it will not be caught off guard regarding
chemicals in products, or the components its suppliers
provide.
Timing: Ongoing since 2009
Slide: 45 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
46. Sustainability - Logistics firm
Verify Greenhouse Gas Inventory to ISO Standards
This firm‘s customers expect detailed, reliable data on
greenhouse gas emissions: GHG inventory. DEKRA –
experts in both ISO 14064- 1, the WRI/WBCSD GHG
Protocol and DIN EN 16258 – is able to review and
verify emissions data, and advise on improvements.
Timing: December 2010 – July 2011
Slide: 46 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
47. Sustainability - EPEAT
Compliance testing, Knowledge outreach for
Green Electronics Council, EPEAT
In 2009, 15% of all computers sold
worldwide had the EPEAT label. Today
DEKRA is the exclusive strategic partner for
EPEAT in Europe, China and Brazil. Local
DEKRA experts offer outreach and answer
technical questions. In addition, DEKRA
Certification provides verification services to
manufacturers worldwide who wish to
register products in EPEAT.
Slide: 47 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
48. Sustainability - Green Products Roundtable
Launch Independent Respected Body
DEKRA co-chairs the GPR international work group
on ―interoperability of green product standards‖.
DEKRA is active in a 2nd work group which will
establish an Independent Respected Body (a stand-
alone organization) to settle green product disputes
in 2012.
February 2011 – February 2013
Slide: 48 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
49. Sustainable Building in Brazil
Standard for Sustainable Building in Brazil
DEKRA will convene and coordinate building
experts in Brazil to adapt the existing German
standard for sustainable building (from DGNB) to
Brazilian conditions. We will train auditors and
builders in Brazil to implement the standard
together with local Universities.
Estimated duration: September 2011 – March 2013
Slide: 49 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
50. Sustainable Building in China
Standard for Sustainable Building in China
DEKRA will convene and coordinate building
experts in China and Germany to adapt the existing
German standard for sustainable building (from
DGNB) to Chinese conditions. We will train auditors
and builders in China to implement the standard,
together with local Universities.
Estimated duration: August 2011 – February 2013
Slide: 50 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
51. Sustainability - DEKRA Energy Portal
DEKRA‗s Proprietary Online Energy Calculator
Slide: 51 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
52. Representative Customer List
● Industry leading customer base
● Multi-national companies
● High retention rates
● Long term partnerships
● Dedicated account management
Slide: 52 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
