sap crm

1. Methodex Course content
CRM Overview
Accounting management (business partner)
Organization management
Territory management
Product master
Transactional processing
Item category
Activity management
Partner processing
Status profile
Actions
Pricing fundamental
Crm billing
CRM 2007 web UI Configuration :
Interface overview
Business role
Navigation bar profile
Logical links
Layout profile
Technical profile
Component workbench
Application enhancement tool
a. Modify/configure the existing screens
b. Add new fields
Marketing :
Introduction
Marketing planning and campaign management
Surveys
Campaign automation fundamentals
Marketing calendar
Marketing analysis
Personalized mail form
Create data storage and attributes
Segmentation using graphical modeler
Product proposal
External list management

2. Lead management
Trade promotion management overview :
Integration with other modules
Functionality of trade promotions
Sales :
The sale cycle
Opportunity management
Coping controls
Process in quotation and order management
Quotation management
Order management
Special functions in quotation and order management
Visit planning
Contract management
Services :
Overview of CRM services
Install base management and individual objects
Service agreements and service contracts
Service plan
Service order management
Product service letters
Complaints and returns management
Warranty
Case management
IC Web client :
Interaction center overview
IC webclient function
Communication architecture
Creating IC business role
Configuring profiles of IC business role
Account identification profile
Agent inbox setting
Alert modeling
Scripting
Category modeler
CRM middleware:

3. CRM middleware overview
Concepts of middleware
Administration console
Adapter objects
Bdocs
Data exchange between R/3 back ends
Monitoring and error handling