http://libraryclips.blogsome.com/2010/01/13/km-in-context-sense-making-and-connectedness/

2. The art of actioning information ”… rather than an object it’s a state of being.” “ Knowledge is actioning information in a usable context , which from this experience you get understanding, which in turn becomes knowledge to you .” Andrew Gent “ Once something informs it allows for action. Knowledge, is the context by which action occurs.” Paula Thornton http://bit.ly/6Gi7LX “… the creation of sufficient shared knowledge to enable the use of information” Dave Snowden http://bit.ly/6FUTYP

12. Sense-making KM… Will I search a database? Will I ask people (CoPs)? PEOPLE (Community of Practice - CoP) Quick, Referrals, Re-frame to your context, Peripheral information MACHINE (database) Not quick, Assumes shared context, May not exist, May be outdated Into procedures, as common practice, or complementary wiki pages (workarounds, informal practices) Formal answer in database Answer is new information Subscribers learn as it happens Facilitator to feedback integral new information Answer exists in CoP First ask people in the Community of Practice (CoP) Person may point: to an existing answer or a useful bit in the database, or within the CoP itself where the raw contextual information lives An answer to the question may create new information If worth capturing as a new common practice, then put that information into the database (with links back to the raw CoP content eg forum post, and vice versa) If it’s new insight into existing information, forum thread is resurrected, and then update common practice New information can even be fed back into procedures Perhaps procedures need a complementary wiki to list workarounds for different contexts Just-in-case vs Just-in-time * Also applies to social networks

13. Sense-making KM… Member to share information, lessons, experience, tips Will I share it in the CoP, as it happens? Eg Blog, wiki Asked to codify what I know into a database! MACHINE (database) Conscripted (resisted) What’s in it for me, Hoarding knowledge is power, Will it be seen or used, Time intensive, Expensive exercise, Lose context/content, Need triggers for context, Outdates quickly PEOPLE (CoP) On my own terms (engaged), Recognised, Intrinsic motivation, Sharing is power, Comment feedback (may generate new information), Subscribers learn as it happens, Have impact, Feel ownership and connected, As it happens agility, Adapt to uncertainty, Get to know people, Easy-to-use tools, Audience Capturing knowledge that matters (and creating new knowledge) as it happens; rather than stock piling knowledge just in case Facilitator to feedback integral new information Into procedures, as common practice, or complementary wiki pages (workarounds, informal practices) Promotes collaborative (engaged), rather than competitive workforce Just-in-case vs Just-in-time * Also applies to social networks