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Communication skills to influence clients

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jonchung

The document provides tips for using effective communication skills to influence clients. Some key tips include being focused on the client, asking open-ended questions to learn about their needs and circumstances, paraphrasing what the client says to show you are listening, maintaining eye contact and smiling to appear interested and engaged, and giving the client space to make their own decision without pressure.

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Communication Skills to Influence Clients
Be “Other Centered” ,[object Object],[object Object]
Ask Questions Needing Explanations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Learn to Paraphrase ,[object Object],[object Object]
Nod Your Head ,[object Object],[object Object]
Never Argue ,[object Object],[object Object],[object Object],[object Object]
Don’t Interrupt ,[object Object]
Listen Intently ,[object Object],[object Object],[object Object],[object Object]
Maintain Eye Contact ,[object Object]
Smile ,[object Object]
Lean Forward ,[object Object]
The Art of Apologizing ,[object Object],[object Object]
Give Space ,[object Object],[object Object],[object Object]
Share Your Feelings ,[object Object]
Communication is a Skill ,[object Object],[object Object],[object Object],[object Object]

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Communication skills to influence clients