IT governance is the set of organizational regulations and standards that provide strategic direction for IT and ensure objectives are achieved and risks managed. Governance ensures stakeholder voices are heard in quality decision making and complex IT projects are effectively implemented. Benefits include better business alignment, risk control, cost savings, service quality and delivery times. Frameworks like ITIL and COBIT provide best practices for implementation through areas like service strategy, design and continual improvement. A business case shows enhanced help desk performance and cost savings through governance.

1. What is IT Governance?
By: Mansoor Adenwala, Managing Advisor, Business Beam (Pvt.) Ltd

2. To put it simply
it’s….

3. performance
with…

4. conformance
Image Credit: Bloomsberries via Flickr

5. “
[Governance is] the set of
organizational regulations
and standards exercised by
management to provide
strategic direction and
ensure that objectives are
achieved, risks are managed
appropriately, and resources
are used responsibly
”

6. but…
…why do you need governance for IT?

7. “ Planning complex IT projects
involves an array of political,
organizational, legal, technical,
cultural, and personnel issues best
dealt with by a team charged with
the responsibility for the successful
outcome of those projects
”

8. Governance
structure ensures
that the voices of
stakeholders are
heard, formalizes
quality decision-
making, and is the
vehicle through
which complex IT
projects are
effectively
implemented

9. fine! but ?
what are the benefits
well…

10. IT gets Aligned with the Business

11. you have Better Control Over RISKS

12. you Reduce your Delivery time

13. provide Better Service Quality

14. and lower Your $ervice ¢osts

15. Resulting in…
…increased stakeholder value

16. “ The bottom line is that
many organizations
worldwide are
needlessly sacrificing
money, productivity
Lynn Lawton and competitive
CISA, FCA, FIIA,
PIIA, FBCS CITP, advantage by not
International President of ITGI
implementing effective
IT governance
”

17. Great!!
…but how do we implement governance

18. “ [An organization] should select the governance arrangement
that best supports its business strategy while being compatible
with its culture. No matter what IT governance mechanism is
used, it must facilitate decision-making, ensure alignment
between technology and business goals, and communicate
governance principles and decisions (Ross & Weill, 2004)

19. utilize the knowledge of
internationally acclaimed best
practice frameworks

20. Information Technology Infrastructure Library (ITIL)
“
Developed by OGC (Department of UK Govt)
There are a lot of things
that the business does that
IT just doesn't know
about, [ITIL] allows us to
align ourselves with the
business instead of just
5 Core Areas making them angry when
• Service Strategy something they need isn't
•
•
Service Design
Service Transition
available.
”
Christine Rose, Director of Global IT at Finisar, a
computer hardware manufacturer that adopted ITIL
in 2002.
• Service Operation
• Continual Service
Improvement

21. Control Objectives for IT (COBIT)
Created by Information Systems Audit and Control Association (ISACA)
“CobiT [has] a focus
on the delivery of
business objectives.
It provides metrics
and maturity
models to measure
achievement and
identifies the
associated
What is
responsibilities of
COBIT?
business and IT
• 4 Domains
process owners. ”
• 34 Processes Information Systems Audit and Control
Association (ISACA) International Vice
• 214 Controls President Howard Nicholson

22. so how do we start on
these frameworks ?

23. read books
and draft a project plan… or

24. attend trainings and get certified
or…
(psst… we provide ITIL v3 Foundation and
COBIT 4.1 Foundation trainings in Pakistan)

25. hire a consultant!
(…guess who provides consulting / advisory services )

26. that’s all very good…
but is there a business case here

27. Enhance Help Desk Performance
Ontario Ministry of
Transportation: Resolved Help Desk
Incidents 98% of the time
Visa: Reduction in the time to resolve
Incidents by as much as 75%
Sallie Mae: Reduction in the length of Help
Desk calls by 40%
Raymond James Financial Inc: Number of
calls to the company’s Help Desk dropped by
as much as 25% within 18 months
Source: Pink Elephant

28. Achieve Cost Savings
Victorian State Revenue Office:
Cost savings of $2 million per year
PEMCO: $500,000 within 12 months
Procter & Gamble: Realized a 6% to
8% cut in operating costs
Finisar: Cut the amount spent on IT
from 4% of revenue to 2.4%
Source: Pink Elephant

29. start today and stay ahead of the
competition through IT governance

30. presentation created and designed by:
Mansoor Adenwala
Managing Advisor
Business Beam (Pvt.) Ltd
Email: mansoor.adenwala@businessbeam.com
Ph: 051-2804380 - 81
For more information visit
www.itgovernance.co.uk
www.ogc.gov.uk
www.isaca.org
www.businessbeam.com
all images courtesy Flickr and attributed to their respective owners