John Kelly Resume

1. John Kelly
287 Griffith Avenue, Drumcondra, Dublin 9 • Ireland
Telephone: +353 (0)86 3801741 • Email: jpkelly287@gmail.com
Experienced CIO/IT Director with 22 years experience in the public and corporate sector who is
innovative, a negotiator and influencer. Results driven leader with global business experience. An
excellent communicator who is deadline and results driven. A strategic thinker with an ability to see
the bigger picture and to deliver improvements to the organisation. Always aware of service delivery.
Customer focused. ITIL Certified. Coaches and mentors staff, aligning individual activities with
organisational goals and improving employee morale. Builds strong teams resulting in highly
productive environments. Approachable, adaptable, flexible, with very strong strategic negotiation,
analytical and problem solving skills. Dealing with stakeholders of any level in an organisation. Ability
to explain complex IT solutions in non-technical terms to a business audience. A strong record of
driving change, reducing costs and transforming the business, coupled with excellent problem-solving
skills.
Strategic Planning and Operations • Cx Level Stakeholder Management • Leadership • Budgeting •
Forecasting • Financial Management • Project & Programme Management • Cost Reduction and
Productivity Improvements • Cultural and Organisational Change• Building and Inspiring Teams •
Global Operations • Business Transformation
PROFESSIONAL EXPERIENCE
Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland,
Dublin, Ireland • 2011-present
Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland are the
regulatory authority for nursing and midwifery in Ireland. A self-funded organisation supporting over
88,000 registered nurses and midwives with registration and on-going education and training.
ICT Management Consultant: Providing ICT management consultancy for Bord Altranais agus
Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland with responsibility for the
development of sustainable practices within An Bord Altranais. Establish a 3 year Strategy in line with
the business objectives of the organisation based on the new Nursing and Midwifery Act that was
signed into law in December 2011.
Key Responsibilities:
• Operational and financial management of the ICT function
• Management and development of ICT budget
• Establishment of change management initiative
• Authoring of the IT Strategy.
Key Achievements:
• Programme management of IT elements for the enhancements of the finance system and the
deployment of a new expenses system
• Creation of a 3 year IT Strategy for the organisation in line with the business objective of the
organisation
• Development of detailed programme for the deployment of Microsoft SharePoint for a records
management system
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2. • Creation and evaluation of ICT request for tenders
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3. Truvo, Dublin, Ireland • 2008-2011
Truvo provides consumers in five countries with simple, fast and direct local search. Truvo is a
specialised sales and marketing company focusing on local search and advertising products with
operations in 5 countries.
Head of IT: Led all facets of IT reporting to CIO, analysing business processes and creating and
implementing strategies to achieve short and long-term goals and deliver customer and shareholder
value. Implemented ITIL processes across all units. Coached and mentored team and designed
training strategies. Improved customer relationships. Continuously evaluated IT operations, identifying
opportunities for improvement.
Key Responsibilities:
• Head of IT for Irish unit reporting to Group CIO
• Managed multi-disciplinary team across units
• Managed budget and Roadmaps
• Budgeting and forecasting for budgets of up to €16M
• Cost reduction
• Change Management
• Programme Management and Project Delivery
• Operational management of the publication of both print and online listings.
Key Achievements:
• Programme management of rollout of secure contract processing
• Business process mapping for the establishment of an enhanced electronic sales processing and
reporting system
• Establishment of Change Management process to achieve clarity and productivity increases
• Developed an Operations Roadmap and strategy for a rolling 3 year period to inform the
business of what projects would be doing during this period
• Implemented enhanced centralised support organisation along ITIL guidelines to allow for
quicker resolution times for end users
• Designed and implemented a Business Scorecard for IT KPI's
• Programme management of annual sales cycle,finance system upgrade and shared services
initiative.
Accenture, Dublin, Ireland • 2005-2008
Accenture is a global management consulting, technology services and outsourcing company.
Combining unparalleled experience, comprehensive capabilities across all industries and business
functions, and extensive research on the world's most successful companies, Accenture collaborates
with clients to help them become high-performance businesses and governments
Manager: Deployed in the Services organisation working on-site with Accenture Government Practice
clients. Deployed to projects in both An Garda Síochána and Revenue Commissioners. Led
Accenture teams involved in the upgrade of An Garda Síochána PULSE IT system and managed
Operations team following successful rollout of upgrade. Developed and delivered revised ITIL based
support services within the Revenue Commissioners.
Key Responsibilities:
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4. • Managed a multi-disciplinary team within IT Operations supporting 17,500 users across 740
locations in Ireland for An Garda Síochána
• Chair of change management board for An Garda Síochána
• Develop and implement ITIL best practice strategy, processes and procedures for the IT
Operations function and provide strategy for development of the support function in The Revenue
Commissioners
• Budgeting and forecasting of operational expenditure and other programme/project initiatives.
Key Achievements:
• Successfully built co-sourced operations team for support of PULSE for An Garda Síochána
• Designed and implemented ITIL processes and procedures for both An Garda Síochána and The
Revenue Commissioners
• Developed strategies for BPO for both An Garda Síochána and Revenue Commissioners
• Appointed chair of change management board in IT for An Garda Síochána
• Programme management of rollout of test and training environments for An Garda Síochána.
PC Hotline, Dublin, Ireland • 2004-2005
PC Hotline was a service start-up and was the creation of Plato Group Ireland, a group of ten SMEs,
who identified a shortfall in the customer support market for the SME sector. PC Hotline offered over-
the-phone tech support to firms and consumers with expertise with all commonly-used software and
hardware brands.
Managing Director: Led the start-up from inception to a live service. Managed all facets of the
company from the initial market research to receiving clearance from COMREG.
Key Responsibilities:
• Strategy development
• Financial management
• Market and product positioning and promotion
• Leadership.
Key Achievements:
• Successfully received Enterprise Ireland funding to market research expansion into mainland
Europe.
Commscope, Dublin, Ireland • 2004
Commscope are a leading provider of cable and wireless communication equipment.
Interim IT Director International: Commissioned by Commscope to manage and develop IT
capabilities across all geographic areas outside of the Americas during the transition of the Avaya
Cabling unit to Commscope.
Key Responsibilities:
• Development and delivery of IT capabilities to all geographic regions outside of the Americas
• Developed and implemented ICT Strategy
• Migration of Avaya staff and IT infrastructure to Commscope
• Overall control of budget
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5. • Leadership.
Key Achievements:
• Successfully migrated 25 international sales offices and 4 manufacturing facilities from Avaya to
Commscope.
Consultant, Dublin, Ireland • 2003
Provided various organisations with independent consulting.
Key Achievements:
• Provision of Disaster Recovery Strategy for ESB customer Supply and ESB Networks
• Project Management of hand-held application for Flanagan's Sales & Marketing
• Programme Management of roll-out of Digital Voice Recording for SER Inc in USA. This was
under US Federal Regulations.
ICT Group ( Sykes ), Dublin, Ireland • 2000-2002
A family of global businesses delivering business process outsourcing services, SYKES sets the
standard for excellence in customer service.
IT Director Europe: Led all facets of IT reporting to CIO, analysing business processes and creating
and implementing IT strategies to achieve short and long-term goals and deliver customer and
shareholder value. Managed IT activities across 5 sites of over 1000 users. Responsible for budgets
and forecasting for up to €8M.
SER, Dublin, Ireland • 1998-2000
Provider and manufacturer of Contact Centre hardware and software
Senior Systems Engineer and Systems Trainer for EMEA: Provided customer support all EMEA
customers and delivered customer training both on site and off site for EMEA customers.
Creative Labs, Dublin, Ireland • 1997-1998
Creative is the worldwide leader in digital entertainment products for the personal computer (PC) and
the Internet. Creative was founded in Singapore in 1981 with the vision that multimedia would
revolutionize the way people interact with their PCs.
Network Analyst: Provided support for all EMEA staff.
Irish Life and Permanent, Dublin, Ireland • 1992-1997
Irish Life & Permanent is a leading financial services provider in the Irish market enjoying strong
market positions in life and pensions, asset management and retail banking.
Data Processing Specialist: Provided network and server support.
EDUCATION & PROFESSIONAL AFFILIATIONS
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6. (Honours) Bachelor of Natural Sciences, Geology, 1991
Trinity College, Dublin, Ireland
ITIL V3 Certified 2007
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