Getting Real: Transforming the Workplace at SCAN Health

Getting Real: Transforming the Workplace at SCAN Health IFMA Corporate Real Estate Council Sheraton Vancouver Wall Centre Vancouver, BC April 1, 2009 Diane Coles Director, Workplace Services SCAN Health Plan Dr. Charles Grantham Dr. James Ware Executive Producers Work Design Collaborative

Positioning ,[object Object],Joel and Angie Us

Three Business Imperatives* ,[object Object],* Corporate Agility , by Charles Grantham, James Ware, and Cory Williamson, AMACOM Press, 2007 Reducing Fixed Operational Costs Closing the Talent Gap Institutionalizing Innovation

[object Object],Today’s Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

An Important Perspective ,[object Object],The way we work is changing, which will be followed shortly by where we work – or you disappear . . . Work Place

Work Evolves ,[object Object],[object Object],[object Object],[object Object],[object Object]

Two-Thirds of Knowledge Work Today Is Done Outside Corporate Facilities ,[object Object],“ 1st place” “ 2nd place” “ 3rd place” Opportunity in next five years: Corporate Facilities 30% At Home 35% In Between 35%

The Distributed Workforce is Growing Rapidly ,[object Object],* Source: WDC Demographic Projections, 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1990 1995 2000 2005 2010 Number of Distributed Workers* 0 5000 10000 15000 20000 25000 30000

What’s Really Going On? ,[object Object],[object Object],?

Drivers of Change A “Perfect Storm” is Converging on the Workplace ,[object Object],Information Technology Globalization Demographics Public Policy Sustainability

Indiana Jones circa 2500 AD ,[object Object]

A 2010 Vision ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Challenger, Gray and Christmas, June 2008 WDC Futurescope

SCAN Health Plan Embracing the Future of Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SCAN Health Plan* Background ,[object Object],[object Object],[object Object],[object Object],[object Object],* SCAN = S enior C are A ction N etwork www.scanhealthplan.com

Business Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Redefining SCAN’s Workplace Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],In 2006: New Direction:

The AWESOME Project A lternate W orkplaces E ngaging S taff and O ffice M anagement E fficiencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Facilities Legal Marketing HR IT Risk Mgt. PM Office

The Business Case: Scenario Planning ,[object Object],*For the year 2010, assuming no change from 2006 business parameters Baseline* 2008 Update Key Assumptions “ Mobile” Employees (Goal) DW Sharing Ratio Total Staff Square Feet per Person Facilities & FFE Cost/Empl IT Support Cost/Empl. HR Support Cost/Empl. Admin Support Cost/Empl CRE Support Cost/Empl. Total Support Cost/Empl. Conversion Cost/Empl. 249 3.50 865 164 $7,847 $10,109 $3,585 $8,033 $1,118 $42,435 -- 2006 Analysis 369 4.37 820 133 $7,036 $6,792 $2,188 $6,370 $ 980 $33,258 $11,412 369 4.37 820 133 $7,260 $10,802 $2,271 $6,370 $ 986 $37,498 $19,709 Selected Outcomes

Three Dimensions of Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Numbers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Business Outcomes In Summary ,[object Object]

Personal Perspectives Drawn from Focus Groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

New Collaboration Spaces ,[object Object]

New Collaboration Spaces, continued ,[object Object]

The Next Step A Flexible Office for Flexible Work

Participatory Design Using an Interactive “Smartboard”

End-User Design ,[object Object]

Workplace Policy – in Pictures

What’s Around the Corner? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Given the SCAN Story: 1. Does the corporate real estate industry want to become a commodity in a shrinking market? or 2. Does it want to play a significant role in supporting work wherever and whenever it takes place? If option two, then . . .

You Need a “Strategy of Place” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A New Kind of Workplace is Emerging We call it a “Business Community Center™” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How is a BCC Different from Other “Third Places”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What We are Doing Now ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are You Gonna Do Now? (Besides Call Us – Hint, Hint) ,[object Object],You as a professional Your firm The industry

For Further Information ,[object Object],Dr. Charles Grantham Prescott, Arizona +1 928 771 9138 office +1 928 771 9138 fax +1 928 533 9149 mobile [email_address] Dr. James Ware Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email_address] Website: http://www.thefutureofwork.net Blog : http://www.thefutureofwork.net/blog Book: Corporate Agility ( http://www.corporateagilitybook.com ) Diane Coles Long Beach, California +1 562 989 8327 office +1 562 427 7346 +1 928 449 8998 mobile [email_address]

Getting Real: Transforming the Workplace at SCAN Health

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Getting Real: Transforming the Workplace at SCAN Health