Deploying SugarCRM on Public Clouds

SugarCRM: Global CRM Leader Business Leading provider of Open Source CRM Software Founded April 2004 in Cupertino, California Europe Head Office in Munich, Germany Market Traction 3rdlargest global CRM Provider 850,000+ users, 60,000+ organizations 5,500+ Customer in 80 Countries Fastest Growing 60%+ annual billings growth > 10 Million downloads Cash flow positive Leader Position in CRM for Midmarket - June 2010

SugarCRM: Mission Statement Empowering every company in the world to gain and retain customers with the most open, flexible and intuitive relationship management solutions.

Announcing: Sugar on IBMSmartCloud Run Sugar on IBM SmartCloud Enterprise Combine benefits of Cloud computing with Enterprise grade security and SLAs Adds 6 datacenters around the world (NA, EU, APAC) Sugar image is pre-installed, simple click to deploy BYOL* or One Stop Shop through reseller *Bring Your Own License

Deployment Models: What Customers Look For 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 12 Security and Compliance Segregated data Scalability Reliability Performance Flexibility Global Reach Choice and Control

Amazon EC2: Partners 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 20 Some of the Sugar Partners with extensive EC2 experience are: North America Plus Consulting DataSync Levementum EMEA OpenSymbol Provident CRM Latin America Lampada Global PalmTree Consulting APAC OSSCube

IBM SmartCloud Enterprise Run Sugar on IBM SmartCloud Enterprise Combine benefits of Cloud computing with Enterprise grade security and SLAs Adds 6 datacenters around the world (NA, EU, APAC) Sugar image is pre-installed, simple click to deploy BYOL* or One Stop Shop through reseller *Bring Your Own License

IBM SmartCloud Enterprise: Customer Story Problem: Needed to scale infrastructure to accommodate future needs. Solution: Highland Solutions, a Sugar & IBM Value Added Reseller, quickly got HI-Way up-and-running on the IBM SmartCloud. Benefit: Significantly reduced operating costs.

IBM SmartCloud Enterprise: Partners 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 24 Some of the Sugar Partners who started with IBM SmartCloud are: North America Highland Solutions Levementum TechAdvisors EMEA OpenSymbol

Rackspace Cloud: Partners Success Story 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 27 Case Study: Epicom Rackspace Cloud gives every SugarCRM customer their own virtual server. Rackspace’s new state-of-the-art data center yields far better performance and security compared to shared hosting environments.

Windows Azure: SugarCRM is a Long Term Microsoft Partner PHP Partnership and support agreement Featured Microsoft open source partner Featured on Microsoft Web App Gallery Sugar runs on Microsoft stack Support for Microsoft SQL server Support for Windows Azure Member of the Azure Advisory Board

Why The Public Cloud Matters 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 31 Security and Compliance Segregated data Scalability Reliability Performance Flexibility Global Reach Choice and Control

Sugar on Public Clouds Is CRM Made… Easy: Pre-installed images make provisioning very easy. All you need to do is bring your own license Flexible: You can fine tune Sugar to meet you very specific requirements Open: You have direct database access so you can make deep customizations Global: You have a choice of global datacenters; close to where your end-users are Simple: We’ve taken the guess work out of configuring your deployment with a performance benchmarking white paper for IBM SmartCloud

Deploying SugarCRM on Public Clouds

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