1. Business Continuity & Disaster Preparedness Jim Locke, Principal ResultWorx Technology Group

2. What is a “Disaster” Any incident that causes an unplanned disruption to critical business operations Natural Disasters On-premise incidents (fire, water damage, etc.) Disruptions in communications, power Loss of critical business information

3. Some Examples of Disasters Natural Disasters (Local) Wildfires High Wind Damage Water/Mud Damage Earthquake Business Interruptions Power Failure Loss of Internet Access Loss of Telephone Loss of Data Loss of Critical Equipment

4. Nobody is Immune Disasters affect businesses of all sizes Virtually all businesses will experience some sort of disaster in the course of doing business 40% of ALL businesses that experience a major disaster will never reopen The effects of a disaster can be minimized with proper planning

5. Business Continuity Identify your critical business operations “How will you continue to operate if…” Your office or facilities are destroyed or unusable You have a power failure Telephone or data communications fail You suffer a catastrophic data loss There are appropriate business continuity solutions for businesses of all sizes

6. Critical Business Operations Identify business operations will you need to be able to perform to stay in business? Example: payroll, sales, customer service What equipment and services will you need to perform these operations? Example: Telephone, Computer, Electricity Which personnel and vendors are critical to your operations Document this information!

7. Office / Facilities Identify a location that you could work from temporarily Starbucks / Home Office Local office suite Co-operative arrangement with another office Identify equipment that you will need in order to operate at that facility for a minimum of 30 days; Loss in productivity is your enemy Create contact lists for employees, vendors, etc that you will need

8. Power Failures Many buildings have aging or inadequate power Power failures, spikes and brownouts are a leading cause of failure for computers and phone systems Purchase a properly rated uninterruptable power supply (UPS) to support your operations Cost: Typically $75-$400 Minimum of $15,000 Warranty Automatic Voltage Regulation (AVR)

9. Communications Failures Telephone Service Use of call forwarding Use of mobile phones or voice-over-IP systems How will you fax? Internet Service Small Office Solutions – Use Internet cafés, free WiFi or wireless data cards Larger Office Solution – Use redundant data connections (e.g. T1 and Cable)

10. Preparing for Data Loss Use multiple drives with fault tolerance for critical data, if possible Adopt a suitable backup solution with suitable on-site and off-site storage Remember – Data recovery costs much more than backup

11. Automated Backup Solutions Backup media Just Say NO! Tape (60% failure rate) USB Key (Limited use due to viruses and data theft) Good On-line Backup Hard drive Best Hybrid – Local hard drive and online backup

12. Backup Methods File Backup Backup all or selected files Good for lost or damaged files, not good for catastrophic failures Image Backup Takes a snapshot image of the entire hard drive that can be restored to a new drive Restoring individual files more time consuming Virtualization Hybrid

15. Recommended Solutions StorageCraft Desktop/Server Protect Image Based Backup to USB hard drive in fireproof data safe Rotate offsite to another hard drive Backup and Disaster Recovery Device Image based Backup to fault-tolerant, redundant hard drives Uploads backup nightly to off-site storage Virtualization of servers Data recovery tools

16. Final Thoughts Document your plan and essential processes Distribute copies of the plan to the staff responsible for implementing it Routinely test your plan, especially the ability to recover data Review and update your business continuity plan annually for Changes in operations Changes in critical equipment Changes in personnel, vendors, etc

17. Planning Resources SBA Disaster Recovery Ready.gov Institute for Business & Home Safety FEMA American Red Cross

18. Questions Please feel free to contact us: Jim Locke (626) 689-4491 jlocke@ResultWorx.com