Tracks is a back office solution designed for restaurant operators that provides cost savings, time savings, and actionable business intelligence. It integrates key functions like sales, payroll, inventory, purchasing, and reporting. Tracks is built on scalable and cost-effective Microsoft technology. It is fully featured while hiding complexity and is priced competitively. The demonstration showed how Tracks supports store-level and enterprise-level operations. Implementation involves engaging stakeholders, configuring the software, user training, and piloting before full deployment. Success relies on executive support, a dedicated project team, clear communication, and effective change management.

1. Introductory Discussion and Demonstration

2. Tracks is an operator embraced restaurant back office solution designed for best practice efficiency, built on scalable cost effective technology, delivered at or below competitive systems and without the headaches. Product Definition

3. Cost Savings: Labor .5 to 1% ($400K to $800K) Product 1% to 3% ($1.2M to $3.6M) Store level time savings – 30 minutes per day Corporate level time savings – 30 minutes per store per day ($400K) Total savings - $2M to $4.8M per year Expected Results

4. Tracks – Foundation Tracks – Supply Chain Tracks – Labor Tracks – Facilities Tracks – Guest Feedback Tracks – Intelligence Product Suite

5. Robust functionality with masked complexity System does more, managers do less Embedded best practices to deliver expected results Solution built for the entire enterprise, let POS, ERP do what they do best & fill the rest Built on today’s well known market leading technology All of what is needed, nothing that’s not Key Design Principles

6. Daily sales - enter actual cash deposit Purchase Order - enter quantity if other than suggested Inventory – count “A” items daily Restaurant Payroll – employee and clock data from POS, flag compliance exceptions Labor Scheduling – build new from template or forecast Reporting – tell me where to act Financial Analysis – data dynamically connected to Excel A few examples…

7. Built back office solution for Chart House Enterprises in mid-90’s. If we had the chance to do it again… Reengaged in 2001, placed our bet on Microsoft solutions (SharePoint, SQL Server) and built from ground up Operating hosted and self hosted for over 8 years, multiple concepts, over 300 locations 100% client retention Delivered results Our Story

8. Some of Our Clients

9. Sales: POS interface Daily Sales reporting Cash management Payment reconciliation GL interface Restaurant Payroll: Time clock capture Time clock edits Break compliance HRIS interface Enterprise reporting: Sales, labor, PMIX Preformatted and Excel reporting formats Enterprise wide visibility Tracks Foundation

10. Inventory: Physical counts Usage/Cycle counting Variance analysis Transfers Purchasing: Order Guides Ordering/Receiving Electronic PO and invoicing EDI Flexibility for all suppliers Product Costing: Recipe management Prep management Actual and theoretical costing Usage analysis Tracks Supply Chain

11. Labor scheduling: Labor forecasting Template and forecast based schedule development Event calendar Labor cost control: Alerts for overtime Alerts for labor law restrictions Employee portal: Internet schedule access Restaurant schedule visibility Workflow-enabled shift requests Tracks Labor

12. Maintenance requisitions Payment processing Activity reporting Maintenance and service history Tracks Facilities

13. Web site feedback capture Response management Performance reporting Tracks Guest Feedback

14. Balanced Scorecard: Balanced Scorecard-based reporting KPI reporting Utilizes MS SP Performance Point Server Business Intelligence: Market Basket Analytics Menu Analysis Sales Analysis Labor Analysis Utilizes MS BIDS Tracks Intelligence

15. How is Tracks built

18. Store Level Payroll

19. Procurement

20. Inventory & Product Costing

22. Enterprise Level Payroll

23. Facilities Maintenance

24. Item & Recipe Management

26. Scorecard

29. Finalize Negotiations

30. Execute Contracts

31. Finalize project plan

32. Identify team members

33. Finalize deployment schedule

34. Establish communication plan

35. Conduct visioning session

36. Document baseline data

37. Train project team members

39. Implementation Contract

40. Operate Contract

41. Project Plan

42. Communication Plan

43. Deployment Schedule

44. Team org chart, responsibilities, time commitments

45. Vision Statement

46. Business Case

47. Key Success Factors

49. Executive Sponsor - RRT

50. Project Manager

51. Team Leads (PB IT, Call Center, AppDev, Deployment, Communication)

52. Executive Sponsors

53. All project team membersKey Participants 21

55. Develop BU training course

56. Revise all affected content & materials

57. Build out Call Center

58. Assemble and train deploy team

59. Conduct SD pilot (Proof of Concept), conduct BST Pilot (Proof of Operations)

60. Develop Business Case (Proof of Economics)

61. Deploy throughout all locations

63. Determine telephony, app, process, training, and documentation changes

64. Develop Telephony and Call Center buildout/ramp up plan

65. Establish team site

66. Monitor on going progress

67. Conduct QA reviews

69. Established Call Center

70. All training materials

71. Prepared deployment team

72. Successful Pilot tests

73. Converted café locations

74. Operational Call Center

75. Delivered results

76. Inventory of app dev work units

77. Configuration settings

78. Inventory of affected PB materials (site content, shift management course, manuals)

79. Baguette U course design

80. Team Site

81. Weekly Status reports

83. All project team members

84. PB & RRT Deployment support team

85. PB Regional Trainers

86. PB District Managers

87. PB café Associates

88. RRT Call Center team

89. Project Manager

90. Team Leads (PB IT, Call Center, AppDev, Deployment, Communication)

91. Project Manager

92. Executive Sponsor – Panera Bread

93. Executive Sponsor - RRTKey Participants 22

95. Manage customer and catering orders

96. Provide on-going support

97. Conduct QA review

98. Identify and implement refinements

100. Happy Associates

101. Increased revenues

102. Refined processes

103. Refined application

105. Panera Bread Support Center Associates

106. Café Associates

107. Project Manager

108. Team Leads (PB IT, Call Center, AppDev, Deployment, Communication)Key Participants 23

109. How will the roll out work? Deploy August September October November December 2012 forward OnBoard Assemble and Orient Team Configure and Integrate SW San Diego Café Pilot Ramp Up Call Center Train Café Associates Go Live and Support Validate Proof of Concept Assemble and Orient Team Boston Café Pilot Train Café Associates Go Live and Support Validate Proof of Operations Validate Proof of Economics District 015 Go Live & Support Companywide Deployment District nnn Go Live & Support … 24

111. Dedicated, trained, and highly skilled team

112. Common goals

113. Shared expectations

114. Realistic plan

115. Adequate resources

116. Effective transition from deployment team

117. Effective measure and refinement process

118. Adequate operate resources

119. Celebrated shared successes

120. Strong RRT & Client project managers

121. Effective & efficient communication methods

122. Realistic risk management plan

123. Known & reasonable requirements

124. Effective & efficient scope management process

125. Productive work environment (technology, facilities, collaboration tools)

126. Committed & capable user communityKey Success Factors 25

127. POS owned (a) Enterprise reporting (b) Fully Featured (c) Over Featured (d) Integrated F&A (e) Legacy/Time share (f) Small, client co-authored (g) Competition c a d Ability to Execute b e g f Completeness of Vision

128. Personalized service and support - Solution delivered and supported by solid, well known, reputable local firm. Solution configurable to unique needs. What you need and all of it - Full featured but masked complexity, easy to use, fully utilized, and operator embraced. Delivers the results - Produces cost savings, recaptures lost admin time, and delivers actionable information to better compete. Built upon familiar, lower cost technology - Lowers total cost of ownership and flattens learning curve by using existing Microsoft-based technology platform. Affordable - Priced at or below competitor prices and avoids a large upfront investment. Don’t have to think about it - Reduces headaches and frees up resources with managed service delivery. Why Tracks?

129. Why Us? “Islands Restaurants has been successfully utilizing Tracks from Coaliance for over 8 years ago and are very pleased with our decision. Tracks is critical to the operation of our business, enthusiastically embraced by our operators and end user community, and provides us with the information we need to make insightful decisions. We enjoy working with Coaliance and appreciate their industry knowledge and their ability to work harmoniously with our team members.” John Townsend– CIO, Islands Restaurants, L.P.

130. Why Us? “We have enjoyed a very good working relationship with Coaliance for over 5 years. The Tracks back office solution is strategically important to Catalina Restaurant Group (Coco's and Carrow's) having provided insightful business intelligence and operational reporting as well as reducing costly administrative store level manager time. Tracks saves us time and money. It is simple to use and has been well received by all members of our organization. Coaliance's deep industry knowledge allows them to deliver valuable solutions which help us better compete in the marketplace. They are a good business partner and have become an integral member of our team. Their collaborative style makes them a pleasure to work with.” K. Ogawa – President, Catalina Restaurant Group (Cocos & Carrows)

131. Wrap Up Q&A