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Working with what you already have ... improving findability across your organisation Kate Simpson Saturday 16 June 2007 BIALL Sheffield 2007
Good Morning Sheffield
I’m new to this so please be gentle...
 
A little bit about me
My name is: Kate Simpson
Law degree
LPC
 
 
to jumping off a cliff
Tangledom Ltd
information architecture?
it’s what you all instinctively know & do every day
findability
working with what you already have
improving findability across your organisation
DMS   versioning & central storage
CMS   publish & distribute
[ intranet etc ]   view & share
search   find & reuse
integrate   PMS, library, billing, research, e-mail...
 and now?
taxo mgt   organise & structure
single search   the ‘google’ effect
system [bloat] + information [bloat]
“ ... access to over  4.1 billion  documents from more than  32,000  sources ...”
tangledom: the state we’re in
So what do we do?
Reduce the number of systems
Reduce the amount of information
Are these really solutions to our tangled times?
I’d suggest not
 
 
Let’s Get Smarter
1. Smarter Us & Smarter Users
Looking at...
How well our systems have been deployed & integrated
Using all the best features that we could/should
Keeping our systems up to date & relevant
Approach   System Gap Analysis
what we have deployed  vs.
what all the possible features of the system are
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],prioritised system features to deploy
How do we decide which features to use?
understand  system  capabilities
understand our  users’ needs
understand our  information requirements
Let’s Get Smarter
2. Smarter Systems
Looking at...
The features that aren’t working as intended  (or promised)
The problems our users are experiencing
And  why
The information that still isn’t being found
And  why
Approach   Optimise System Features
what we have deployed  vs.
the problems we’re still having
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],prioritised system features to be fixed
How do we decide which features to fix?
understand how the  system  is supposed to work
understand the problems our  users  are having
understand the potential  solutions
Let’s Get Smarter
3. Smarter Information
Looking at...
How ‘out of sync’ the metadata is between systems
How systematically metadata is being applied
How helpful our taxonomies really are or could be
Approach   Metadata Gap Analysis
what metadata is being captured and applied
(in each system) vs.
where you want to be
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],prioritised metadata to be developed and captured
How do we decide what to do and when?
understand the  business context
understand our  users
understand our  information
My point?
Findability
Smarter  users
Smarter systems
Smarter information
Understand our systems
Understand our users
Understand our information
Understand our business context
not easy not simple but essential
Thanks for listening
feel free to drop me a line: [email_address]

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Working with what you already have ... improving findability across your organisation