5. The ability to effectively
understand, communicate, and interact with
individuals of different
cultures, backgrounds, experiences, and education.
6. Being aware that the beliefs, practices, habits, likes,
dislikes, norms, customs, rituals, traditions,
experiences, behaviors, and judgments make each
person who they are.
9. 1. Further develop specific knowledge and skill to
increase ability to provide services to diverse
individuals, groups, and communities
2. Influence feelings, values, beliefs, and attitudes of
ourselves and of others
3. Improve awareness, behavior, and understanding
12. Awareness: consciousness of our own
reactions to diversity
Attitude: consciousness of our own
emotions, thoughts, beliefs, feelings and
perceptions
Knowledge: consciousness of our own
education and willingness for continuous
growth and development
Skill: consciousness of our ability to
affectively connect, respond, and interact
17. Seeking out various world views, educating, learning
growing, and discovering
18. Concepts of Honor, Shame, Revenge
Religious Beliefs
Customary Norms of Behavior
Relationship between Norms and Values
Source of Identity: Collective vs. Individual
Social Importance of Private Space
Gender Norms w/ Types of Work
Social Status: Types of work
Concept of Family
Means of Building Trust
Conflict Resolution Mechanisms
Specific Gestures and Symbols
19. Learning how to culturally assess through encounters
by being humble and open minded.
21. Language: verbal, non-verbal, behaviors, silence
Space: personal, territorial, social, public
Time orientation: view of times differs
Others: body language, eye contact, levels of pain,
modesty, authority
23. Lack of Knowledge
Lack of Skills
Lack of Understanding
Lack of Acceptance
Deficiency of Attitudes or Behaviors
Assumptions
Notes de l'éditeur
How would you define culture?
How would you define “culture” competency??
Who is affected, what industries……and why….emergency services (EMS, police, fire), healthcare, police, education, CASA…
Promoting value, equality, respect, and diversityRecognizing people are differentDecreasing discrimination, racism, stereotypingMost important-understanding….
Illegal alienCriminalTerrorist
Self awareness recognizes ones own world views, assumptions, bias, values, needs and how they impact behavior. Willingness to self examine, challenge and change ones own values and beliefs
Self examination…..How can CASA help?
Cultural understandingMultiple perspectivesIntercultural communicationRelationship buildingFlexibility adaptabilityConflict resolutionThe ability to create and sustain welcomingWhat is your attitude when you are assigned a case? When you meet the children and family for the first time? When you walk into their home…..share experiences…….Cory….black as night, strong, held himself with pride, arrogance, and attitude-attitude against…me! Another case…beautiful petite strawberry blonde……
Think these babes are “open-minded?”
Allow extra timeClarify understandingLearn to pronounce namesUse short sentencesOne concept at a timeAvoid jargonEncourage questions
Intimate space-very private up to 1.5 feetPersonal space-space around self-bubble 1.5-4 feetTerritorial space-area individuals claim, defend when encroached uponSocial-4-12 feetPublic-12 feet and beyond
Can lack of knowledge be overcome?Can skills be taught?Will personal awareness and discipline help?
Observe dataSelective of factsMake meaning of facts-based on culture and experienceMake generalizations, draw conclusions, adopt beliefsTake action-based on beliefs
Connect with, respond to, effectively interact…rather than continuing to be a cultural mismatch, how will you bridge the gap?
No matter your color…………no matter your attire, or what hat you wear………inside we are all the same!