3. INTRODUCTION
UFONE GSM is a Pakistani GSM cellular service
provider. It was founded on 29 January 2001.Their
main products are Post pay & Prepay connections.
UFONE is subsidiary of Pakistan Telecommunication
Company. Presently UFONE is giving network services
to 750 cities and giving a hard time to the competitors
by launching different packages in a short time period.
5. UFONE PACKAGES
Paanch ka Pandrah
U Loan
Uwon
U-circle
U share
Mobile Number Portability
Missed Call Notifications
Phone Book Saver
Virtual Private Network (VPN)
Mobile Banking
Unlimited SMS
Friends N Family
10. PROCEDURE
Research:
‘descriptive research’
Secondary Data: information about ufone.
Primary Data: Questionnaires 10 contain 12
questions
Sample Units:
Based on people who use UFONE connection.
These people were divided gender wise, 5 male
users and 5 female users. Total 10 users.
22. Q12:if you are satisfied with some another connection,
then what type of extra service should UFONE provide?
People said that UFONE should work on hidden
charges and it should clearly identify in advertisement.
There should be more franchises for customer
convenience
UFONE should provide inexpensive rates for other
connections as well
Relationship with customer should be fair
Free SMS should be given
UFONE should launch some good packages for Post-
Pay customers
23. Conclusions and Recommendation
Ufone could develop some new and innovative
services to attract customers to increase their
revenues as well as it customers:
It should introduced International SMS
packages
They should also introduce some International
call packages to Middle Eastern countries.
In “ Ufone ghanta” package time of the
package should be extend.