1. Kara Longwell July 11, 2011 Kara Longwell July 11, 2011

2. Table of contents What is communication? … 3 Understanding the process … 4 Importance of communication … 7 Reflection: What makes an effective leader? … 10 Factors found in great communicators … 11 Active Listening … 12 Feedback … 14 Stephen Covey -The Indian Talking Stick … 15 Barriers to communication … 17 Nonverbal behaviors …18 Summary…20 Questions … 21 Work Cited … 22

3. What is Communication? It is sending, giving, or exchanging information and ideas which can be expressed nonverbally and verbally. (What is the Definition of Communication).

4. Understanding the Process Channel Noise Feedback

5. Thought: Information such as a concept, idea, or feeling. Encoding: A message is sent to a receiver by words or symbols. Decoding: The receiver translates the meaning into information that can be understood. Feedback: The sender and receiver confirm what the other has said and gives their input. (Communication and Leadership).

6. Feedback

7. Howimportantis communication in the world ofleadership?

8. Without effectivecommunication, you cannot lead.

9. You end up taking a walk on your own.

10. Think about your own boss. What made you want to follow their lead?

12. Feedback

13. Empathetic

14. Ability to relate to others

15. Open communication

16. Being aware of barriers

19. Reflect &summarize what you hear to avoid misunderstandings.

20. Spend more time listening than talking.

21. Do not finish the sentences of others.

22. Don’t become preoccupied with your own thoughts.

23. Do not dominate the conversations; let the other speaker talk.

24. Plan responses after the others have finished speaking.

25. Analyze by looking at all factors and ask open-ended questions. (Kanchier)

26. Feedback The purpose of feedback is to alter messages so the intention of the original communicator is understood by the second communicator. Evaluative:Making a judgment about the person's statement. Interpretive:Paraphrasing- attempting to explain what the other person's statement means. Supportive:Attempting to backup the other communicator. Probing:Gain additional information or clarify a point. Understanding:Discover what the other communicator means by her statements. Great idea! (Kanchier).

27. Listening and Feedback: TheIndian Talking Stick In this video Stephen Covey describes how the talking stick is a powerful communication technique. While you have the stick:

28. What happens when we use the talking stick? (Covey, 2007)

30. Noise —Environmental noise that interferes or causes distraction.

31. Ourselves —

32. Defensiveness we feel someone is attacking us.

33. Superiority we feel we know more than the other.

34. Ego we are the center of the activity.

35. Perception — Our attitudes affect our ability to listen.

36. Stress —People do not see things the same when under stress. (Communication and Leadership).

37. Nonverbal Behaviors in Communication Anything that prevents understanding of the message. (Communication and Leadership).

39. Nonverbal 93 %(Ramsey).

41. Process of communication: idea, encoding, decoding, & feedback.

42. Be aware of the importance this skill has in the role of leadership.

43. Look to other effective leaders for qualities and characteristics.

44. Achieve active listening by being empathetic.

45. Provide beneficial feedback.

46. Use Stephen Covey’s powerful technique: The Indian Talking Stick.

47. Overcome the barriers of communication.

49. Work Cited Communication and Leadership. (n.d.). Retrieved July 9, 2011, from Big Dog and Little Dog's Performance: http://www.nwlink.com/~donclark/leader/leadcom.html Covey, S. (2007, March 6). Stephen Covey: Indian Talking Stick . Retrieved July 10, 2011, from You Tube: http://www.youtube.com/watch?v=HUxi- Zc45tA&feature=youtu.be Kanchier, C. (n.d.). Be an Effective Communicator. Retrieved July 7, 2011, from Power to Change: http://powertochange.com/world/effectivecommunication/ Ramsey, L. (n.d.). Business Know How. Retrieved July 6, 2011, from Body Language Speaks Louder Than Words : http://www.businessknowhow.com/growth/body- language.htm What is the Definition of Communication? (n.d.). Retrieved July 11, 2011, from Relationship with Self: http://www.relationship-with- self.com/definitionofcommunication.html