The document discusses techniques for effectively summarizing and conceptualizing presentations. It recommends determining the 3 main things the audience wants to know and then explaining those 3 points in 3 sentences or less. It provides examples of formatting presentation content using techniques like alliteration, acrostics, rhyme, and consistent forms. The document also offers tips for crafting a good headline, such as keeping it short, catchy, in the present tense and addressing the audience's interests.

1. !MPACT! Communication Facillitated by Karen Ann Lam

2. Layers of Knowledge

3. Types of Questions Details Opinions & Motivations

4. Types of Questions Causes Consequences Attributes

5. Types of Questions How do the key players see this? What other perspectives could there be? Who are indirect parties influencing the outcome? Viewpoints When did it happen? What was happening before/during/after the incident? What is unique about the timing? Sequence of Events What in the scenario have I taken for granted? What are the physical, functional, operational, behavioural and strategic attributes that I haven’t verified? 1+1=? Assumptions

6. Deductions Begins with observation of specific information, proceeding to draw conclusions Premise

7. Deductions Need to develop more forecasting tools Begins with observation of specific information, proceeding to draw conclusions Malaysia’s mobile penetration rate in 2009 was 100.8%

8. Deductions Need to develop more forecasting tools Begins with observation of specific information, proceeding to draw conclusions With customers having more than one phone, there will be demand for more value-added services. Operators will be under pressure to preempt the next wave of services to stay competitive. One of these services is forecasting to predict the next consumer trend. Malaysia’s mobile penetration rate in 2009 was 100.8%

9. The Wheel of Crucial Conversations Talk Clarify Listen Make it Safe Admit & Question own Feelings Build Bridges Prepare to Engage Express Appreciation Acknowledge Autonomy Reconsider Other’s Intentions Gather Facts Recognise Value

11. Conceptualising your Presentation with The Rule of Three

12. Presentation What are 3 things your audience wants to know? Conceptualising your The 3 Stepsto

13. RFP from CityCell Handling of SLA creation and management. Providing KQI / KPI management from various perspective; e.g. customer, service, network, operations and geography. Providing open standards and easily expandable based on off-the-shelf components. Allowing changes to be made on the service model without writing any codes. It can be easily configured by end-users. Providing service alarms and configurable alerts. Manage Service Quality Open Standards Service Alarms

14. What are 3 things you’d want your audience to know about what they want to know? Presentation What are 3 things your audience wants to know? Conceptualising your The 3 Stepsto

15. RFP from CityCell Manage Service Quality Manage Service Quality Flexibly Open Standards that are compatible Open Standards Service Alarms Proactive Fault Management

16. Pattern It Alliteration Definite Dividend Protection, Dynamic Growth, Diverse Asset Allocation Assured Dividend Protection, Attractive Growth, Active Asset Allocation

17. RFP from CityCell Consistentwith current quality management of services Manage Service Quality Manage Service Quality Flexibly Open Standards that are compatible Configurable to current data models Open Standards Service Alarms Capable of proactive service alarms Proactive Fault Management

18. 18 www.globeoss.com Creating Possibilities MCTel Requirement The ability to detect subscribers attaching with 'incorrect credentials' into the network. The ability to detect the time away from the network for these subscribers and correlate this data with the data ARPU to work out the revenue loss. The ability to detect usage per service on the Gp/Gn interfaces before and after the introduction of an OTA service to work out the ARPU increase. MCTEL will provide MSISDN in this instance. Detect Subscribers Detect Time Away Detect Usage 18

19. Pattern It Alliteration Definite Dividend Protection, Dynamic Growth, Diverse Asset Allocation Assured Dividend Protection, Attractive Growth, Active Asset Allocation Acrostic Uncompromising Dividend Protection Opportunistic Asset Allocation Bullish Growth

20. Consistentwith current quality management of services Configurable to current data models Capable of proactive service alarms RFP from CityCell Open standards Scalable architecture Sound Service Monitors

21. Pattern It Rhyme Generate ideas Analyst makes recommendation Stock is selected Idea Generation Analyst Recommendation Stock Selection

22. RFP from CityCell Open standards Intuitive Mgmt of Service Levels Open standards Inter-operative platform Scalable Architecture Proactive Fault Mgmt

23. 23 www.globeoss.com Creating Possibilities MCTel Requirement The ability to detect subscribers attaching with 'incorrect credentials' into the network. The ability to detect the time away from the network for these subscribers and correlate this data with the data ARPU to work out the revenue loss. The ability to detect usage per service on the Gp/Gn interfaces before and after the introduction of an OTA service to work out the ARPU increase. MCTEL will provide MSISDN in this instance. Detect Subscribers Protect Revenue Inspect Usage 23

24. Pattern It Rhyme Idea Generation Analyst Recommendation Stock Selection Consistent Forms Diversified Portfolio Strategy for Growth Asia ex Japan Team Diversified Investments Rigorous Process Experienced Team

25. RFP from CityCell Intuitive Mgmt of Service Levels Flexible Measure of Service Quality Scalable Archi-tecture Inter-operative platform Proactive Service Monitors Proactive Fault Mgmt

26. GivngTrueMove Mobility in a Mobile World Low in Weight - Portable Low in Power Consumption - Adaptable High in Space - Reliable

27. What Makes a Good Headline? Short Catchy Present Tense Contains verbs, preferably Addresses your audience’s interest Concrete WordComm Training & Consultancy !MPACT! Presentation

28. RFP from CityCell Intuitive Mgmt of Service Levels Flexible Measure of Service Quality Scalable Archi-tecture Inter-operative platform Taking CityCell onto the Next Lap Proactive Service Monitors Proactive Fault Mgmt

29. Chunk your presentation around your 3 main points What are 3 things you’d want your audience to know about what they want to know? Presentation What are 3 things your audience wants to know? Conceptualising your The 3 Stepsto

31. Service Bus

32. Service Studio Modelling

33. Dashboard

34. KQI/KPI calculations

35. Monitoring

36. Adaptor Devt Kit