Blending Collaboration and Training to Improve Performance

DevLearn 2011
Kay Chappell Wood
11/4/11
kaseywood@gmail.com
Session 703

Instructional Designer
Graphic Designer
T& D Executive
Human Resources
Instructor/trainer
11/7/2011 Copyright 2011 All Rights Reserved 2

’


a

HELP WANTED: High-
perform.iag workers brim.m.iag
with eathasiasm., passioa aad
williagaess to go the extra m.ile.


this ≠ performance


OE.L'JERNG

3)):n.e.ss
P,. P ~ l' 1 0 > { 0 f 1 S,
P p..SSON, fl-~0 >H~~OS~
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Photo courtesy of Vase Petrovski ,flickr

Where you work?


Data from Exit Interviews

% former employees would NOT recommend employer

75
42

2008 2011
The Corporate Executive Board © 2011


Gallup Employee Engagement
Overview

World Class Organization:
Engaged to Actively Disengaged Employees 9.57:1
Average Organization:
Engaged to Actively Disengaged Employees 1.83:1

1. Regular, consistent feedback

Daniel Debow, 5 ways to keep your rockstar employees happy, http://gigaom.com/collaboration/5-ways-to-keep-
your-rockstar-employees-happy/


2. Weekly 1:1 meetings


3. Manage grunt work – balance
boring with stimulating


4. Publicly acknowledge good work.


5. Above all: create a culture of
education


?

it INTERESTing?

COLLABORATION

Learning and work are merging

Learning & work
are merging
Photo courtesy of UOC UNESCO via flickr


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11/7/2011
--
Copyright 2011 All Rights Reserved 26

…where to start?


“it’s POLITICAL ”

-
- --
-
- -- -~-

'

Leadership is
onboard….now
what????

“You need a champion with clout, supported by
a cross-functional team of people with a good
mix of experience, credentials and authority.”
Scott Ryser, CEO of Yakabod

Image courtesy of vitchie 81
http://bit.ly/hebp18

Image courtesy of jannoon028, http://bit.ly/

• Social behavior modeled by leaders and
L&D
• Model good corporate communications
• Tools & systems easy to use
• Integrate into the employee’s workflow
• Establish a rewards system
• Social media policy in place…no
punishment for sharing
• Create a sense of fun

* Not what management thinks


Re

TOOLS…

PEOPLE…E


(.


C4LPT – JANE HART
CENTRE FOR LEARNING & PERFORMANCE
TECHNOLOGIES
How to use Facebook for Social Learning
http://bit.ly/nl8U6L

Facebook for e-Learning: 20 educational applications
http://slidesha.re/gZtnW4

Image courtesy of (Kittikun Atsawintarangkul http://bit.ly/v2k5eI


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C4LPT
CENTRE FOR LEARNING & PERFORMANCE
TECHNOLOGIES
How to use Twitter for Social Learning
http://bit.ly/oU8IQM


TweetChat #zeitgeist
jcteitloff La rry Page at Google #Zeitgeist 2011 talks about user focus, 1
Google+, and Motorola acquisit ion . From @sewatch : http ://t.co/Ohz0Joi4
-3:54PMSep 28th 2011
,

KareAnderson Innovation I deas + Experts Daily @t imoreilly .@.lQl
@PBSi deaLab #Zeitgeist http ://t.co/NZC62z3U -3:51PM sep 28th, 2011 '
niccivoroviov RT @scooterbraun: super inspiring day at google #zeitgeist
-3:48PMSep 28th 2
, 011

niccivoroviov RT @scooterbraun: and i also now enjoy yell ing #ZEITGEIST at
the top of my lungs in like a kung fu voice. #randombutfun -3 :48PMsep 28th, 2011

niccivoroviov RT @scooterbraun: really want to see my brother @AdamBraun
speak tomorrow at google #zeitgeist . what to do?? got things t o do in ATL
but that's my Ii i bro.-3:48PMsep 28th, 2011

niccivoroviov RT @scooterbraun : damn I'm so proud!! @AdamBraun u r 1
inspiring!! #Proud BigBrother # zeitgeist -3:48PMsep 28th. 2011

This is Nina07 RT @scooterbraun : super inspiring day at google #zeitgeist
, -3:47P Sep 28th, 2
M 011

niccivoroviov RT @scooterbraun : still blown away by all the grown men at 1
#zeitgeist who said they saw our movie NEVER SAY NEVER and said they
loved it & even cried. thanks-3:47PM sep 2 , 2011
8th

CPC Dave Larry Page responds"high correlat ion between speed and good 1
decisions ... There are good fast decisions but no good slow decisions"
#zeitgeist -3 :47PM sep 28th. 2011

CHRIS BROGAN
EDUCATORS – GOOGLE PLUS IS FOR YOU
http://www.chrisbrogan.com/gpluseducators/

HACK EDUCATION
Google Hangouts: Now with Google Docs
Integration, Now Even Better for Education
http://bit.ly/t9zJwy

SOCIALBEAT
Google+ Hangouts make sense for collaboration
at work or play
http://bit.ly/n4d20z

y Gmall Calendar Documents Photos Reader Web more • Kay Wood 1 Share

Go gle+ Search Googe+

Kay Wood
Posts About Photos Videos +1's Buzz ewprofi as

Introduction Performance and elearning consultant. Strong believer in the Other profiles
human capacity for achievement Devoted love r of Southern
cities . Politically to the left of center. Pragmatic. Admitted I] Facebook
workaholic passionate traveler, wine lover. Still learning seeking m! kasey428
and trying to be the better of myself Cannot imagine a day
without intellectual challenge or meaningful work
mKayWood
~ kasey428

Braggtng nghts Reared two great kids to adulthood. Wanted to learn as much as I Recommended hnks
could, so time was spent in academia and self-study.
In Kay's circles (0) Accomplishments include. Expansion of the Ritz Carlton cost Learning Locker
analysis and reporting team in the hotel development division
EJ1t - ~ ~;'It! l- r ~nge who Started and managed grants foundation for educators As an
ISlllstble m vour I"P.Iwork
independent consultant developed and led training for large
nonprofits. Served on Metropolitan Atlanta United Way's Resource
Have Kay in circles (245)
Allocation Committee. Designed and lead startup of elearning
within a division of an international bank Worked with largest
employer in the world, the U S government to develop learning
and performance improvement programs.

Occupation Client Engagement Manager
Vtewall »
Employment Management Concepts
Change who is visible here ;:; , E 1g~:;)P t ' atta .:r 2005 - present

RBS WorldPay
.,st uct• na De~ :;• & Medta Development 2003 - 2005

Paragon Group
J .,e, Sentot ~onst·•t~rtt 1989 2000

WB Johnson Properties
c ,, ,. . tl~ 11F8 1983

Education University of Georgia, GA State University
st uc 011a De"'- & De en.J~ •e t .WOO Z:J02

University of Georgia
,...r ro :;to•
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3 Ways to Use LinkedIn for Project Collaboration
http://kaseywood.bo.lt/e0e1x


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Graham Williams commented in
the group on Don't stop training in a
slow economy: Training should be
11/7/2011 Copyright 2011 All Rights Reserved stopped if it does not provide a
57
Don't stop training in a slow economy examiner.com meaningful return on investment.
When the economy is slow, one of the LAST places you may want to cut Perhaps rofessionals should

Dashe & Thomson : Social Learning Blog
The Division of Wiki Labor: Wikis in the Working
World
http://bit.ly/rLAaJ9

Examples:
Oracle (formerly SunMicrosystems )
http://bit.ly/uzwyHo

Nokia Developer Wiki
http://bit.ly/rUf9NK

Corporate Blogs

Endpoint
http://blog.endpoint.com/

Intel
http://intel.ly/vkJqi4


RANDALECOUNTY
HOSPITAL
SYSTEM

ASocial
Learaiag
Sceaario


Kay Chappell Wood
kaseywood@gmail.com
kwood@managementconcepts.com
www.kaycwood.com
@kasey428
703.473.9840

Blending Collaboration and Training to Improve Performance

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