3. Capita Insurance Services
Invites for Corporate Sporting Events
The Whitgift Cricket
Capita Golf Day
We would be delighted if you could join
Festival 2008 Reaching your
Capita Insurance Services on Tuesday 16th
September 2008 at the Dale Hill Golf Club*
We would be delighted if you could join Capita
Insurance Services on Friday 30th May 2008 full potential
for the Whitgift Cricket Festival 2008. The Lloyd’s Rugby
08:30 Coffee and bacon rolls on arrival
7’s Tournament
09:30 18 hole Stableford Competition
14:00 Lunch
15:00 9 Hole Texas Scramble
19:00 Hot Buffet and prizes
Please email rebecca.chappell@capita.co.uk.
by 15th August to advise her whether you
are able to attend. If you have any queries,
please do not hesitate to contact Rebecca
on 0870 402 7986.
We will contact you nearer the time to
provide you with further details and to ask
you to supply us with your handicap. We
look forward to your response.
We would be delighted Taking place at Richmond Athletic Ground,
Taking place at the Whitgift School, Haling course silver service luncheon, inclusive of Richmond, Capita will be hosting Marquee No.
Park, South Croydon, Capita will be hosting a wines and afternoon tea. if you could join Capita 18, where food and beverages will be provided
Marquee where you can enjoy the Surrey Insurance Services on and you can watch the festival of 7s rugby.
V Somerset LV County Championship. If you would like to attend, please can you let
[xx] know by xxx April 2008. Your tickets and Thursday 15 May 2008 If you would like to attend, please can you let
Food and beverages will be provided [xx] know by xxx April 2008. Your tickets and
throughout the day, including a three-
full instructions will then be sent to you closer for the The Lloyd’s full instructions will then be sent to you closer
to the event. I look forward to your response
Rugby 7s Tournament. to the event. I look forward to your response
* Dale Hill Golf Club, Ticehurst, East Sussex, TN5 7QD.

4. Capita London Market
London Market Trifold Service Flyers
s part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC
© 2008 The Capita Group PLC © 2008 The Capita Group PLC © 2008 The Capita Group PLC © 2008 The Capita Group PLC
Why Capita
Insurance Services ?
ng on Capita Commercial Insurance Services Ltd is part of The Capita Group PLC
Aggregate Approach
Capita Insurance Services is part of The Capita Group Plc, © 2008 The Capita Group PLC
tise the UK’s leading and fastest growing provider of outsourced
Broker Ledger approach Claims
administration and customer service in the UK.
Our Capita’s Commutations
Services has developed, and is
hance, a service to support the Accountancy A FTSE 100 company with a 2006 turnover of £1,739m,
employing 28,500 people, Capita’s strong growth is based on Management The investigation, negotiation and settlement of Servicesto Commutation Management
Services
aggregate exposures. We provide delivering excellence in customer service in every interaction. Commutation is a personal business, and
claims is done at various levels to suit the particular
ed in the operation of relevant
In the underwriting casecatastrophe risk,be in a desktop format by
of in question. This can the We constantly benchmark and monitor our we believe that face to face communication
ts. Our strong financial record enables us to invest in our Commutation is one of the component parts of the We are committed to achieving high standards
people, infrastructure and leading-edge technology, issue of aggregate exposure management is a highly specialised,
an individual adjuster or by using of performance, delivering the best value and It seeks to eliminate the is essential for a successful commutation
Over 80 Staff servicing a wide portfolio to receive the best possible carefully selected panel of service providers,
run-off management strategy. in the claims handling process, providing support
ensuring that you continue service quality for our clientsof our clients whilst simultaneously looking
nt provider of aggregate exposure paramount importance. with client approval, with total control of
instructed
exposures
to over 30 London Market Company Clients relationship.
rvices to four leading Lloyd’s of clients service from a strong partner. at realising the reinsurance asset.
the claim remaining in-house. On top of this we have
ies.
the facility to tailor any IT needs to individual customer
rvice provides for the use of: Working Together requirements.
To achieve a successful commutation it is imperative
that a structured approach is both followed and
maintained and that all material aspects affecting the
Our highly trained and professionally qualified staff have a We also have established procedures for dealing with
CATRADER products – Applied commutation value have been taken into consideration.
strong emphasis on technical expertise at all levels. technical auditing and the management of delegated
arch (AIR)
authority cases.
Our commutations department have completed 250
nd DLM products – Risk We have a wealth of experience in the application of commutations in the past 12 months and currently
ledger management solutions and are able to meet the Depending on the complexity of the work, our charge
olutions (RMS) have more than 150 commutations in progress on
specific needs of our clients with extensive experience in rates can be on a case by case basis, an hourly rate or
behalf of cedants and reinsurers with a value in excess
the following areas; fixed fee, within agreed parameters. of $100M.
package – ROOM Solutions To find out more, please contact To find out more, please contact
• Broker Services To find out more, please contact To find out more, please contact 0870 402 7688 or email
more, please contact 0870 402 7688 or email
software package (onshore and • Syndicate Management 0870 402 7688 or email 0870 402 7688 or email londonmarket@capita.co.uk for
88 or email londonmarket@capita.co.uk for
les) – Intech Solutions • Company clients londonmarket@capita.co.uk for londonmarket@capita.co.uk for further details of the service.
Risk Capture
et@capita.co.uk for further details of the service.
• Worldwide International clients further details of the service. details of the services we can offer.
ls of the service.
.
Our Services
Handled by technical experts committed
• Electronic indexing of scanned documentation to delivering high service standards
s part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC • Detailed entry of policy information into client databases Ltd is part of The Capita Group PLC
Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services
© 2008 The Capita Group PLC © 2008 The Capita Group PLC
© 2008 The Capita Group PLC © 2008 The Capita Group PLC
• Quality control of data entry
The Capita Solutionand knowledge in the
Our team has experience
following classes:
rvices The Capita Solution
Step 1 Data
Transfer
Smooth transfer of risk information
to Capita experts via your preferred
• Aviation solution. Integration with • Hull
workflow
With unrivalled knowledge and expertise in the • Bloodstock Electronic Document • Liability
our Swordfish
Solution provides a seamless approach
management of premium and claims transaction
• Cargoensures ACORD compliance. • Personal Accident
and
Our Services
cers Liability processing, Capita provide services to both live and
ons/Professional Indemnity run off clients operating in the London Market. Step 2 • Using Quality Assurance question sets • Political Risk
Question Construction
Reserving This level of expertise enables us to process high volumes
Set
• Contingency to each risk. to • Property
that are tailored
Premium and
Selection The solution has the functionality
Reinsurance Asset • Directors & Officers
encompass client specific questions. • Space
of interfaced messages each month to demanding service
Support Services
Our services include:
To find out more, please contact
Pre-Bindor email
rty Liability
levels, including processing electronic messages within 24
s
tice Liability Wording • Validation of reinsurance cover notes and capture
of details within processing system
hours of receipt. The success of the operation is based on
specialist technicians who have vast experience managing
Management
Step 3 Quality Energy of rule based software enables • Specie
•
Assurance
The use
(onshore/offshore) to each • Terrorism
a question set to be applied
Claims Transactions 0870 402 7688
nt (General)
nt (Workers Compensation • Reinsurance premium processing and adjustment
Capita Insurance Services offer Wordings
Our services are supported by insurance broker documentation.
the analysis and processing of
practitioners and accountants with extensive on either the clients’
Capita process premium and claims
Checks
completed
submission and results generated in
• Errors & for the technician to verify Capita provide knowledge and expertise in
a format Omissions
•reinsurance technical expertise. the War
Fine Artapply
and/or
• Treaty
• management of premium and claims
Checkingthe service.for
londonmarket@capita.co.uk
further details of
calculations
specialists experienced in all classes of business experience of the reservingour own in house system (EROS) designed to We identify and manage your
system or process
• Household escalation procedures transaction processing,
asset in a timely and accurate manner • SME Handled by experts, it need not be a bind
• Calculation of reinsurance recoveries due and produce significant saving in processing costs, in addition Step 4 Specialist Documented
reinstatement premiums payable we are able to link up with other Capita products, such as Level will be in place to maintain quality
Claims adjusting to provide a comprehensive, one shop Expertise of checking and target specialist
• Production of proforma collection notes and service. knowledge only where appropriate.
associated loss bordereaux Once resolved within pre-agreed
Capita’s in house system, EROS, includes attorney reporting. authority levels cases can be released
• Provision of appropriate responses with regard back to individual technicians or for
to queries raised by reinsurers Capita internal quality assurance.
Step 5 Capita We have embedded internal quality
• Proactive management of brokers with regard to Quality assurance processes to ensure that
presentation ofmore, please contact
To find out claims to reinsurers, agreement of Assurance quality issues are quickly identified and
0870 402 7688 or email
claims and subsequent settlement of amounts due To find out more, addressed.
please contact To find out more, please contact
more, please contact To find out more, please contact
londonmarket@capita.co.uk for 0870 402 7688 or email 0870 402 7688 or email
688 or email 0870 402 7688 or email Step 6 Results The results of the checking can
• Authorisation of LORS messages and subsequent
further details of the service. londonmarket@capita.co.uk for londonmarket@capita.co.uk for
ket@capita.co.uk londonmarket@capita.co.uk for Record be formatted to suit your specific
processing of relevant transactions further details of the service. further details of the service.
ails of the service. further details of the service. Generation requirements and attached to your
workflow package ready for placing.

5. Capita Insurance Services
Magazine and Directory Adverts
Giving you all the
support you need Whatever the size of your business
we have the solution for you.
We provide back office and consultancy services to insurers, reinsurers
and intermediaries in the live market, in discontinued operations and
in run-off in the UK, Continental Europe and Australia. Whatever the size of your business
Capita Insurance Services offers We have a proven track record in delivering comprehensive
claims services, commutations, reinsurance asset recovery,
Services include: we have the solution for you.
capabilities in the management of accounting and regulatory reporting on a fully outsourced or
Underwriting support – pre/post bind checking, risk capture, aggregations and modelling
claims and insurance portfolios through tailored basis supporting the full range of finality solutions. Claims management
every stage of the insurance cycle Audit and inspections
We provide business process outsourcing, finality For further information please contact:
Our clients include international insurers and reinsurers, Reinsurance asset management
corporates and captives. solutions and consultancy services to insurers,
We support many insurance and reinsurance companies Accounting and financial reporting Sean Smith, Sales Manager,
reinsurers and intermediaries whether live, with
Discontinued
with bespoke scaleable solutions created through Commutations Capita Insurance Services,
For further information please contact discontinued operations or in run-off.
efficient service delivery whilst bringing value to the 40 Dukes Place, London EC3A 7NH
RITC
balance sheet. We can leverage technical resources and Mike Hall Robert Bisson
Operations
knowledge of more than 400 staff across our network of T: +44 870 402 7272 T: +331 766 159 65 Broker replacement Services include Underwriting Support (Pre/Post
Direct Dial: 0870 402 7678
offices in eight countries. E: mike.hall@capita.co.uk E: robert.bisson@capitacmgl.com Company and Syndicate start-up Bind Checking, Risk Capture, Aggregations/
Mobile: 07791 972172
Modelling), Claims Management, Reinsurance
Helping you
Email: sean.smith@capita.co.uk
For further information or a conversation please contact: Sean Smith, Capita Insurance Run-off Services | Finality Solutions
Services, Asset Management, Accounting and Financial
www.capitainsuranceservices.co.uk 40 Dukes Place, London EC3A 7NH. Tel: 0845 026 2556 Email: insuranceenquiries@capita.co.uk Support | Creating Certainty
Operational Reporting, Commutations, Audits, Finality Solutions,
www.capitainsuranceservices.co.uk
reach your
© 2008 Capita Insurance Services Limited is authorised and regulated by the Financial Services Authority in respect of insurance mediation activities only.
www.capitainsuranceservices.co.uk
Reinsurance to Close and Broker Replacement.
full potential
For over 20 years we’ve been RC_Jan09_Advert.indd 1 23/1/09 15:48:29
Roundtable advert.indd 1 working in partnership with our
16/4/08 13:56:28
LM003_September Advert.indd 1 24/7/08 14:56:31
customers to transform and
streamline their services
Providing support for all your needs
Proud Sponsors of the Capita Insurance Services offers capabilities in the management of discontinued portfolios and finality solutions
worldwide. Managing many of the insurance and reinsurance industry’s largest run-off projects we provide a refreshing
Lloyd’s Rugby 7’s Tournament and vibrant approach to the needs of our clients. With over 400 staff specialising in run-off from offices in 8 countries
we have access to extensive resource and knowledge.
For further information please contact Simon Barnes on 0870 402 4504 or email simon.barnes@capita.co.uk
www.capitainsuranceservices.co.uk

6. Various
Printed event invites
The Bullring Shopping Centre, Birmingham
The Directors of Lambourn
request the pleasure of
your company for a drinks
reception on... Voice Risk Analysis (VRA)
User Group Meeting
Thursday 2nd April 2009 23rd 24th January 2008, Birmingham
5.30pm to 9.00pm
The Old Library, Lloyd’s
Capita warmly invites you to our first Voice Capita will host a dinner on the evening of the 23rd at
the Malmaison Hotel in Birmingham followed by the user
Risk Analysis (VRA) User Group meeting.
R.S.V.P.
group meeting on the 24th which is expected to conclude
This will be a great opportunity to share results and around 2pm. We look forward to seeing you for the first of
experiences from a range of different pilots and what we are sure will be a rapidly expanding User Group.
E: jo.snell@lambourn.co.uk
processes and to discuss ideas for the future with
T: 0870 402 7737 Richard Sheridan, Judith Keech, David West
other local authorities and the DWP.
Lambourn, 40 Dukes Place, London, EC3A 7NH

7. Capita Insurance Services
Drawing and Diagrams
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8. Capita Insurance Services
Web Banners for External Websites
The UK's leading provider
of business support
services for insurance
Bringing clarity
to your business The UK's leading provider
thinking
of business support
services for insurance
You can set your
watch by us
The UK's leading provider of business
support services for insurance
The UK's leader in business support services for insurance

9. Capita CMGL
Exhibition Stand and Material for AIRMIC 07
QuickTime™ and a
QuickTime™ and a
decompressor
decompressor
are needed to see this picture.
are needed to see this picture.
QuickTime™ and a
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decompressor
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are needed to see this picture.
are needed to see this picture.
QuickTime™ and a
QuickTime™ and a
decompressor
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are needed to see this picture.
are needed to see this picture.
QuickTime™ and a
QuickTime™ and a
decompressor
decompressor
are needed to see this picture.
are needed to see this picture.

10. Various
Pop-up Stands and Pull up Banners

11. Capita Specialist Insurance Solutions (CSIS)
Re-branding work for CSIS ‘Product’ brands LogoCombinations
Colour Concepts
CARE BEST CARE BEST CARE BEST
Final logo choices
CARE BEST CARE BEST CARE BEST
CARE BEST CARE BEST CARE BEST
Word Placement
CARE BEST
CARE BEST
CARE BEST
Reversed out - Frame weights
Reversed out - Frame weights
CARE BEST
Insurance Solutions Local Authority
for the UK Care Sector Insurance Solutions
CAREBEST
CARE BEST CARECARE
BEST BEST
CARE CARE
CARECARE
Contrasting Colours - Fill and Frame CARECARE
BEST BEST
CARE BEST CARE BEST
CARE BEST
CARE BEST CARE BEST